Intercom, Inc.

SEPTEMBER 4, 2019

Sales has an unavoidable reality: sometimes, your team won’t hit their numbers. If your team isn’t reaching their goals, what are you doing as a leader to help them get up and over the line? This coaching helps them drive their team and their company to greater productivity and higher sales. What is sales coaching?

Underperforming Technical Team 175

Underperforming Technical Team Data Sales Communication 175

User Pilot

OCTOBER 30, 2023

Company data is one of the most valuable assets that a SaaS business can have. As such, implementing a data maturity model to get the most out of new insights will help you act on your product analytics instead of becoming distracted by vanity metrics. Stage one is data awareness which centers around exploring available analytics.

Data 87

Data Underperforming Technical Team Government Scale 87

User Pilot

NOVEMBER 20, 2023

Do you need to worry about data discrepancy? More importantly, we will show you: How to identify them What causes data discrepancies And how to leverage product analytics tools to avoid the issue Let’s dive in! To identify data discrepancies, first cross-reference different data sources and look for inconsistencies.

Data 85

Data Underperforming Technical Team Government Metrics 85

SaaStr

MARCH 22, 2024

Shifting from an operator and loving operations and data to a sales and revenue leadership role felt like a big jump. The highs and lows always come, usually involving the people on your team. For Erica, the bad days are when they’re not executing or achieving growth the way they want. Automation and AI could solve for that.

Scale 243

Scale Underperforming Technical Team SMB Finance 243

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

Kellblog

NOVEMBER 21, 2023

The other day I was meeting with an advisory client [1], talking with the CMO and a handful of go-to-market team members. I knew darn well that the positioning had been extensively debated at the e-team and board level. I also knew the marketing team was strongly quantitative and did a lot of testing and measurement.

Data 104

Data Marketing Underperforming Technical Team Communication 104

Hull

MARCH 2, 2020

A 2019 study by Forrester and Marketing Evolution found that 21% of marketing budgets were wasted as a result of bad data. According to the study, other ways marketing teams were impacted by bad data include inaccurate targeting, loss of customers, reduced productivity, poor customer experience, and inaccurate marketing performance.

Underperforming Technical Team 59

Underperforming Technical Team B2B Data Strategy 59

Intercom, Inc.

JUNE 1, 2021

Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. According to recent research, however, many teams aren’t sufficiently equipped to meet these new challenges. Challenge #1: Limited team bandwidth, resources, and budget.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

User Pilot

MARCH 25, 2024

Various factors could cause customer churn, including bad product-customer fit , poor user onboarding experience , poor customer service , and weak customer relationships. However, most customer churn falls under one of four categories: Bad product-customer fit Several factors could lead to a poor product-customer fit.

Underperforming Technical Team 82

Underperforming Technical Team SaaS Payments Payment Solutions Payment Methods 82

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. What is data tracking?

Data 87

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 87

Intercom, Inc.

JANUARY 26, 2022

In today’s modern age, support teams simply need to redefine what being “personal” means. In the early days we used to think that personal support was solely reserved for a human – a friendly chat , a few choice GIFs, and the exchange of first-hand information. If your team is pondering whether to use “bots versus humans?”

Underperforming Technical Team 209

Underperforming Technical Team Customer Support Scaling Trends 209

Sales Hacker

DECEMBER 4, 2020

A sales dashboard gives your team a fast and efficient way to see all the data that is most important to doing their job effectively. Most customer relationship management (CRM) tools have the built-in ability to create dashboards for your team. CRM data can be difficult and time-consuming to sort through.

Underperforming Technical Team 124

Underperforming Technical Team Data Sales Metrics 124

Tom Tunguz

JANUARY 23, 2023

I’m watching public company earnings to identify early weaknesses in the software market. Below, I’ve listed those trends with data & excerpts from the earnings call transcript. Microsoft’s Ability to Cross-Sell its Suite is Driving Dominance in Many Categories GitHub is now home to 100 million developers.

Azure 246

Azure Underperforming Technical Team Machine Learning Artificial Intelligence 246

User Pilot

MARCH 21, 2024

TL;DR A customer profile is a document that contains detailed information about your ideal customers , such as their jobs , interests, motivations, goals, and challenges. User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Want to get started with customer profiling?

Sales Recruiting 96

Sales Recruiting Underperforming Technical Team Interviewing Social Media 96

User Pilot

JANUARY 12, 2024

Graphs and charts are a great way to display statistics and visualize data points. As we move deeper into the era of data, data visualization is even more important. It helps product managers motivate teams to action, impress stakeholders, and quickly derive actionable insights. A horizontal funnel chart.

Data 97

Data Scale Payment Features Trends 97

Neil Patel

JANUARY 25, 2021

The thing about data is it helps you make better business decisions. Everyone has questions when it comes to choosing data analysis software. Why are there so many data analytics tools? You have to arrange your data, explain it, present it properly, and then derive a conclusion from it. Or is your team less technical?

Data Analysis 128

Data Analysis Software Data Scale 128

User Pilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Best analytics tools for creating data analysis reports. TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. What is data analysis?

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Best analytics tools for creating data analysis reports. TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. What is data analysis?

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Best analytics tools for creating data analysis reports. TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. What is data analysis?

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Best analytics tools for creating data analysis reports. TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. What is data analysis?

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Best analytics tools for creating data analysis reports. TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. What is data analysis?

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Best analytics tools for creating data analysis reports. TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. What is data analysis?

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Best analytics tools for creating data analysis reports. TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. What is data analysis?

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Best analytics tools for creating data analysis reports. TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. What is data analysis?

Data Analysis 52

Data Analysis Data SaaS Retention 52

User Pilot

MARCH 26, 2024

How do you create top-notch data analysis reports? It also covers: Why you need data analysis reports. Best analytics tools for creating data analysis reports. TL;DR Data analysis reports are documents used to share insights from the process of gathering and analyzing product and web data. What is data analysis?

Data Analysis 52

Data Analysis Data SaaS Retention 52

Totango

MAY 2, 2022

To help you navigate the process, we’ve developed a four-part blog series about the mistakes you should avoid when choosing a CS platform. In this article, we’ll look at the mistake of not thinking of customer success as a team sport. . Selecting the right customer success platform for your organization can be challenging.

Underperforming Technical Team 105

Underperforming Technical Team Customer Success Finance Enterprise 105

SaaStr

NOVEMBER 7, 2023

They want one that fits their unique needs and integrates with their data sources and third-party things. The good news is you have a big backlog, and the bad news is you have a big backlog. Adam came up with the wildest idea he could think of for an app and used Anthropc, a large language model company, to help develop the idea.

Generative AI 253

Generative AI AWS AI Artificial Intelligence 253

Audacix

NOVEMBER 30, 2023

With cyber threats on the rise, it's essential to follow SaaS security guidelines along with security testing tools in your software development lifecycle. This will help you to protect your applications and sensitive data that is hosted on your software applications.

Software Review 40

Software Review Underperforming Technical Team Software Systems Review 40

Audacix

NOVEMBER 14, 2023

Table Of Contents As per the Data Breach Investigation Report 2023 , an alarming 74% of data breaches happened due to human elements such as human engineering error, misuse, or attack. As cyber threats continue to evolve and grow, you must adopt a proactive approach to safeguard your applications and data.

Software Development 40

Software Development Software Review Underperforming Technical Team Development 40

Audacix

NOVEMBER 14, 2023

Table Of Contents As per the Data Breach Investigation Report 2023 , an alarming 74% of data breaches happened due to human elements such as human engineering error, misuse, or attack. As cyber threats continue to evolve and grow, you must adopt a proactive approach to safeguard your applications and data.

Software Development 40

Software Development Software Review Underperforming Technical Team Development 40

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

User Pilot

JANUARY 16, 2024

Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. Build user personas : Once you have your research data, use it to create personas that represent your target audience. Missing out on valuable feedback.

Underperforming Technical Team 86

Underperforming Technical Team User Experience Onboarding Mobile 86

Baremetrics

NOVEMBER 2, 2021

Shopify is a huge opportunity for developers looking to expand into the micro-SaaS space. The Shopify App Store brings together Shopify app developers and Shopify shop owners for their mutual benefit. Why you need to track business metrics for Shopify App Developers 10 business metrics for Shopify App Developers 1.

Payment Solutions 98

Payment Solutions Outsourced Development Underperforming Technical Team Metrics 98

SaaStr

DECEMBER 29, 2022

With Merge’s Unified API, developers integrate just once and give their customers access to over 150 HR Information Systems (HRIS), Applicant Tracking Systems (ATS), Accounting, Ticketing, and CRM integrations. Empower your inside sales team by automating the hardest parts of outbound calling.

Scale 214

Scale Underperforming Technical Team B2B AI 214

User Pilot

OCTOBER 31, 2022

Wondering how to analyse qualitative data and get actionable insights? This article will help you analyse qualitative data and fuel your product growth. We’ll walk you through the following steps: 5 qualitative data analysis methods. 5 steps to analysing qualitative data. What is qualitative data analysis?

Data 93

Data Data Analysis Interviewing Underperforming Technical Team 93

Audacix

OCTOBER 30, 2023

While most organisations have the best coders in their software development team, very few have a system for regular web application penetration testing to prevent cyber attacks. Testing applications for potential vulnerabilities through web application penetration testing is important for safeguarding all sensitive data.

Underperforming Technical Team 52

Underperforming Technical Team Software Development compliance Development 52

User Pilot

APRIL 17, 2024

If you want to know more about your product , you need data. The more data you can capture about your customers, the better you can understand them and improve your product. Two methods of tracking customer data are implicit data event tracking and explicit tracking.

Technical Review 93

Technical Review Software Review Underperforming Technical Team Systems Review 93