SaaStr

MAY 9, 2025

To fully rebuild trust, they need to: Maintain this new momentum with regular meaningful updates Improve their core platform stability issues Revamp their customer support processes Demonstrate they’ve truly changed their approach to product development But we’re back.

Social Media 162

Social Media Outsourced Development Interviewing Retention 162

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Prioritize Integration: Ensure your billing systems are seamlessly connected to your CRM, ERP, and subscription management tools.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

FastSpring

MARCH 15, 2021

That’s the beauty of subscription models. While implementing a subscription model means ongoing revenue, it also brings up many challenges for managing those subscriptions. You have to create a subscription-friendly product, infrastructure, marketing plan, and customer retention plan. Ease of Distribution.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

USIO

MAY 16, 2024

Maintenance Costs: Ongoing costs for updates and support. Can integrated payments support subscription billing? Yes, many integrated payment solutions support subscription billing, which is essential for SaaS (Software as a Service) companies. How does integrated payments affect customer support?

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

User Pilot

MAY 23, 2024

Customers aren't all the same, so you need different types of customer support to address the needs of different kinds of customers. As a result, you need variety in your customer service solutions to properly assist each customer. Proactive support. Social media support.

Customer Support 104

Customer Support Social Media SaaS Artificial Intelligence 104

User Pilot

OCTOBER 19, 2024

As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. What does customer satisfaction look like for SaaS businesses? Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. As a result, satisfying customers is key to any success in SaaS.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Blulogix

DECEMBER 4, 2024

By BluLogix Team The Rise of the Subscription Economy for IT Service Providers Introduction The subscription economy is reshaping how businesses across all industries operate , and IT Service Providers (ITSPs) are no exception. Increased Customer Loyalty Subscription-based services also help build stronger customer relationships.

Payment Features 59

Payment Features Subscription Outsourced Development Pricing 59

Blulogix

DECEMBER 19, 2024

By BluLogix Team Thriving in the Subscription Economy of 2025 and Beyond Introduction The subscription economy is not just a trendits a transformative shift in how businesses operate and generate value. Leveraging Artificial Intelligence (AI) AI is set to play a significant role in the future of the subscription economy.

Payment Features 52

Payment Features Subscription AI Search Artificial Intelligence 52

Clouded Judgement

FEBRUARY 7, 2025

Signal can come from many places (sales team notes, customer support tickets, etc) IT Incident Management: Similar to the security alert example. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Systems Review 144

Systems Review Cloud AI Artificial Intelligence 144

Intercom, Inc.

NOVEMBER 2, 2022

Trigger emails to send when your customer takes a certain action in your product – or follow up if they don’t. Granular subscription. Part of offering a personal service means allowing your customers to choose what they want to see in their inboxes.

Customer Support 118

Customer Support Strategy Communication Payment Features 118

USIO

MAY 30, 2024

For recurring payments, such as subscriptions or bills, ACH can automate the process, saving time and reducing the risk of missed payments. Look for providers that offer robust security measures, competitive pricing, and excellent customer support. Convenience and Accessibility ACH payments are easy to set up and use with Usio.

Payment Services 261

Payment Services Payments Payment Solutions Payment Methods 261

SaaStr

JANUARY 31, 2021

“The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3. “How to Build a Customer Support Team from Scratch with Peak Support” A great look at how to get your first support team going. #9.

Scale 261

Scale Technical Review AI Sales Enablement 261

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

Stax

OCTOBER 13, 2024

Comparison of both platforms will use the following criteria: Features Ease of use Integrations Mobile app Customer support Pricing User reviews Scalability Security Learn More What is The Major Difference Between Quicken and QuickBooks? It is a subscription-based integrated payment platform that helps you process credit card payments.

Payment Methods 88

Payment Methods Payment Solutions Payments Payment Services 88

SaaStr

OCTOBER 26, 2022

Pure software (“Creative Subscriptions”) has more traditional software gross margins of 61%. 25% of the savings are coming from customer support. It makes sense, as ecomm adds a ton of value to a standard website. But payments can be low gross margin, and they are for Wix. Embedded fintech often has a price. #3. 116% NRR.

Payments 281

Payments Payment Solutions Payment Methods SaaS Payments 281

Clouded Judgement

JULY 12, 2024

Take customer support - is the right way to look at AI’s impact as the spend on AI contact center solutions, or the human costs that were removed? Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4).

Cloud 288

Cloud AI Investment User Experience 288

SaaStr

JANUARY 5, 2022

There’s no denying that renewals are the most important motion in SaaS and subscription. At Box, there was a culture and mindset shift early on that customer-facing teams shouldn’t live in silos. Every customer-facing team is on the renewals team: customer success, sales, product, customer support, marketing, and of course, renewals.

Scale 301

Scale Scaling Sales Hiring Software Review 301

Stax

MAY 13, 2025

Fee structures matter; understand the differences between interchange plus, flat rate, tiered, and subscription pricing to find the most transparent and cost-effective option. Ideal for growing businesses that want to optimize processing costs, our transparent subscription pricing model can save customers up to 40%.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

Intercom, Inc.

NOVEMBER 18, 2020

These new ecommerce solutions have replaced the smorgasbord of tools and apps that retailers would have had to mash together previously: from inventory management tools, to accounting software, to customer databases, and more. This is where the unsung hero of the retail tech stack comes in: your customer support tool. .

Payment Methods 239

Payment Methods Payment Solutions Payment Services Scale 239

Stax

MARCH 16, 2025

Aside from building a stellar product, you need to be prepared to work through buggy features and the need for modifying existing ones so that customers have little to no downtime. A lower churn rate indicates higher customer retention. Analyzing customer support and social media interactions is another valuable way to gather feedback.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

Intercom, Inc.

JULY 1, 2019

The new SaaS model is subscription revenue-driven, which begs the question: what is a conversion today? At Collision , I spoke about the new techniques that product owners and marketers will need to navigate the world of customer relationships. It’s not just SaaS; subscriptions are taking over.

Retention 223

Retention Onboarding Payment Features Subscription 223

Intercom, Inc.

APRIL 14, 2020

“A team takes its tone from its leader,” says our Global Director of Customer Support Kaitlin Pettersen. Your support team is likely experiencing an array of unprecedented stressors right now, like tackling high conversation volumes, resolving stressed-out customers’ issues, and abruptly transitioning to working remotely.

Scale 223

Scale Leadership Customer Support Healthcare 223

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion.

Scale 237

Scale Social Media Customer Support Scaling 237

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Scale 237

Scale Headcount Mobile Communication 237

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Theyre also less flexible for remote or subscription-based businesses.

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

Stax

APRIL 8, 2025

Choosing a credit card processor that offers transparent pricing, strong customer support, and top-tier security is the key to lowering processing costs. Always make sure to prioritize providers with transparent pricing, strong customer support, and top-tier security to protect your transactions.

Payment Services 88

Payment Services Merchant Services Payment Methods Payments 88

Intercom, Inc.

DECEMBER 17, 2018

We’ve put together this guide to help you not only successfully implement live chat on your website, but also to offer the right kind of experience for your customers. Let’s first take a look at why live chat is such a powerful tool for customer support teams. How live chat fits with evolving customer service needs.

Software Review 217

Software Review Systems Review Technical Review AI Search 217

Sales Hacker

FEBRUARY 7, 2025

This stage often involves entering new markets, catering to diverse customer segments, and increasing operational efficiency. Market leadership requires not only a compelling product but also strong brand recognition, robust customer support, and a scalable infrastructure.

Pricing 106

Pricing Scale SaaS Technical Review 106

User Pilot

MAY 31, 2025

Custom bots and automations: Intercom lets you create bots and automated workflows that answer common user questions, qualify leads, and even route complex queries to the right human agent. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together. Source: GetApp.

Software Review 70

Software Review Mobile Pricing Underperforming Technical Team 70

USIO

JUNE 3, 2024

This seamless experience allows users to make purchases, pay invoices, or manage subscriptions without leaving your application. By using Usio, you enhance customer satisfaction and reduce the friction associated with external payment gateways. This operational efficiency can result in cost savings and a more scalable business model.

Payments 130

Payments Payment Solutions Payment Services SaaS Payments 130

Intercom, Inc.

APRIL 23, 2018

You can have a technically strong privacy ecosystem but what also matters is the degree to which you are communicating that to your customers and levels of trust you build up with them. Active communication and transparency are key to customer trust. the best content on product management, marketing and customer support.

Underperforming Technical Team 220

Underperforming Technical Team compliance Systems Review Marketplace as a Service 220

FastSpring

APRIL 23, 2024

The subscription management system doesn’t support multi-product transactions. As an MoR, our platform handles a lot more than just standalone payment gateways or subscription management software solutions. We’ve been working in this space since 2005, and we’ve seen the growth of the subscription business firsthand.

Payment Methods 142

Payment Methods Payment Services Merchant Services Payment Solutions 142

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

Subscription Flow

MAY 7, 2024

One thing that we have observed becoming an increasing reality in the world of SaaS is that customers have been demanding subscription solutions that are ever more customizable and scalable. Increased demand for scalable and customizable subscription solutions. The market for SaaS is saturated.

Payment Solutions 104

Payment Solutions Software Review Payment Services SaaS Payments 104

How To Buy Saas

DECEMBER 20, 2024

Keeping track of the accounting for SaaS businesses can be challenging because of the subscription model that they operate on, and that is why most companies opt for cloud-based software solutions to smoothen the processes. This is an important process as you need to send invoices to customers on time and also collect revenue effectively.

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions Payment Features 52

FastSpring

OCTOBER 23, 2024

And if you need help, our award-winning support teams are here to help. Award-Winning Customer Support Whether it’s for initial setup, ongoing technical support , or even consumer support for your players , FastSpring works hard to cover you.

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148