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HubSpot Co-Founder and Chairman Brian Halligan on SaaS Markets, Board Meetings, and AI’s Impact

SaaStr

AI in B2B SaaS: The Incumbent Advantage On the AI revolution in B2B software, it’s the age-old ‘startups are innovating and racing to get distribution, and the bigger companies have distribution and are racing to innovate.’ ’ The twist this time is the data is very hard for startups to acquire or accumulate.

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SaaStr AI App of the Week: Syllable.ai

SaaStr

E-commerce: Advanced Customer Support Automate customer support, order management, and FAQs with an AI agent designed for Shopify stores that connects to your storefront in real time. Recognized as CB Insights’ most promising startup in healthcare for 2022, picked as a leader from a pool of 7,000 companies.

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The Future of AI in SaaS Sales with Henry Schuck, CEO of ZoomInfo and SaaStr CEO Jason Lemkin

SaaStr

It’s mission-critical to go multiproduct on time — too early is bad but too late is bad too We’ve written this up already a few times recently on SaaStr already as Jason did a deep dive on this just last week and Parker Conrad’s theory of the compound startup from SaaStr Europa is a masterclass on the matter.

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20 YC Startups Demoing at SaaStr 2025 Pushing the AI Frontier! From Abundant AI to Mosaic to Veriflow and More!!

SaaStr

Agentin: Autonomous Agents for Customer Support What They Do : Agentin has built an autonomous agent platform that handles complex customer support workflows from end-to-end without human intervention. Why It Matters : Customer support teams are drowning in tickets, with resolution times getting longer, not shorter.

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Why SaaStr’s AI is So Good: Tons of Data. Tons of Training. And Daily QA.

SaaStr

Because if OpenAI is a company that sells token predictions, executives don’t know what to do with it; if it’s a company that answers customer support questions, moderates a forum, helps write code, summarizes emails, etc., it’s a company whose use cases are too broad to connect to any specific customer.

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Top SaaStr Posts and Pods of The Week: Windsurf’s VP Sales, Rippling’s CRO, Selling for Billions with Founder Collective, and More!

SaaStr

The Y Combinator Guide to Perfectly Pitching Your Seed Stage Startup with Michael Seibel #4. How Much of Customer Support Will AI Replace? Top Posts: #1: 70% of Pipeline from Marketing Comes From Just 4 Things #2. Redpoint: 31% of All VC Money Last Year Went Into Just 20 Deals #3. Gartner Says 80% #5. Top Pods and Vids: #1.

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Clouded Judgement 7.25.25 - TAMs Lie

Clouded Judgement

Subscribe now TAMs Lie One of the easiest traps I fall into as an investor (which is even harder during platform shifts) is trying to evaluate a startup through the lens of the existing market. A customer support bot that escalates to a human more than you'd expect. Follow along to stay up to date!

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