Blulogix

DECEMBER 4, 2024

By BluLogix Team The Rise of the Subscription Economy for IT Service Providers Introduction The subscription economy is reshaping how businesses across all industries operate , and IT Service Providers (ITSPs) are no exception. Increased Customer Loyalty Subscription-based services also help build stronger customer relationships.

Payment Features 59

Payment Features Subscription Outsourced Development Pricing 59

SaaStr

MARCH 1, 2024

We’re on the cusp of a golden age in AI, and the lesson learned from Cloud was that Cloud sped up the pace of development by a lot. At Base10, they expect to see the speed of development and deployment accelerate so dramatically that it will make our heads spin. Microsoft is a master class in strategy for us. That’s the core mission.

Generative AI 298

Generative AI Outsourcing Services AI Software Review 298

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Vindi is a PCI-certified online payment platform for recurring billing. Its core product is AgentBot, which is an automated platform for omnichannel customer support.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

The Angel VC

MARCH 23, 2016

For Basic and Pro customers, the model allows you to project ARPA development using a given ARPA at the beginning of the planning period along with assumptions on monthly ARPA increases. For Enterprise customers, the model assumes pricing increases at the time of renewal but not during the term of the subscription.

SaaS Payments 217

SaaS Payments Headcount SaaS Payment Methods 217

Neil Patel

FEBRUARY 13, 2021

Disclosure: This content is reader-supported, which means if you click on some of our links that we may earn a commission. Even web developers have access to numerous tools to enhance their site’s customization and functionality. Also, Wix won’t lock you into a contract.

Payment Methods 143

Payment Methods Software Review Systems Review Payment Solutions 143

ChurnZero

AUGUST 14, 2020

What are the benefits of integrating with Customer Success software? Get direct access to CRM data, such as accounts, contacts, opportunities, cases, subscription data (renewal date, license count, total contract value, etc.) as well as custom fields and parent-child relationships. What is customer support software?

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Stax

JUNE 4, 2024

Selecting the right payment processing software is crucial for any business aiming to streamline transactions and enhance customer experience. This decision impacts everything from compatibility with existing systems to security features and customer support. This means more cost savings as your business grows.

Payment Services 88

Payment Services Merchant Services Payment Solutions Payment Methods 88

Practical Advice on SaaS marketing

AUGUST 9, 2010

Customer support was in a different building. Product development was in a different town. Marketing connected to Sales and to Product Development The need for a close connection between marketing and sales is critical to cost-effective customer acquisition. Sales was on a different floor.

Outsourced Development 100

Outsourced Development Marketing SaaS Customer Support 100

Sales Hacker

JUNE 3, 2021

Doing this helped me secure 10 users into paying $50 to use the platform , and once it was ready, they signed on for a three-month subscription. You need CRM software to support lead management, track progress along the sales pipeline , identify cross- and upselling opportunities, and provide efficient customer service.

B2C 103

B2C B2B Business Payment Features 103

BetterCloud

MARCH 17, 2025

You likely already have a laundry list of SaaS subscriptions that have been around the company longer than you have. Are you using too much or too little of your budget on these subscriptions? Evaluate vendors based on their security posture, scalability, integration capabilities, and customer support.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

Stax

APRIL 18, 2024

TL;DR ISVs develop and distribute software products independently and often collaborate with hardware manufacturers and platform providers. SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. Learn More What are ISVs? What are SaaS companies?

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

Neil Patel

DECEMBER 23, 2020

Some of the better free products also include: Live chat Invoicing VoIP calling Limited sales automation. The reporting dashboards in Hubspot are really well developed. Customer support can assign labels to organize and prioritize tickets. They provide tools that help reps keep track of all the relationships they build.

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

ProfitWell

AUGUST 18, 2020

It was less than two years ago when Sarah experienced the frustrating and draining challenge of trying to get out of her five-year water heater contract. She called the provider, Reliance, to cancel the remaining two years of her contract so she could purchase her own water heater. A new customer-centric one is rising.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111

Tom Tunguz

AUGUST 2, 2016

He and his team were instrumental in developing the explosive growth potential of the channel in serving the SMB. There are approximately 100 million businesses worldwide that are supported by a reseller ecosystem, consisting of half a million reseller companies. Thomas Hansen was Worldwide Vice President of SMB at Microsoft.

Outsourcing Services 114

Outsourcing Services SMB Acquisition Scale 114

FastSpring

SEPTEMBER 19, 2024

A merchant of record (MoR) is the entity that actually sells the goods and services to the customer. Companies can serve as their own MoR, but many opt to outsource that responsibility to a company like Digital River or FastSpring to sell goods and services on their behalf. Simple subscription management. Online invoicing.

Merchant Services 78

Merchant Services Payment Methods Payment Services Payments 78

Neil Patel

OCTOBER 15, 2020

To find the best cheap web hosting plan for your site, make sure to take the following elements into consideration: Contract Terms. Lots of web hosts might seem cheap at first glance, but you need to analyze your contract terms to truly get a sense of the cost. These contracts are typically paid up-front and in-full.

Scale 145

Scale Outsourced Development Systems Review Cloud 145

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. From onboarding challenges, to user experience difficulties, to product misfires, the Customer Support or Customer Service agent is often the customer’s “first responder.”.

Customer Support 57

Customer Support Customer Success Retention Underperforming Technical Team 57

Stax

DECEMBER 6, 2024

Worldpay generally offers a three-year contract with early termination fees ranging from $95 to $295 per location, depending on when the contract is terminated. Through this partnership, Stax provides businesses with cutting-edge payment technology , cost-saving solutions, and dedicated customer support.

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Solutions 88

Tom Tunguz

JULY 14, 2013

The product is essential to the operation of a customer’s business. For example, Zuora enables subscription billing; Expensify manages employee expenses; ZenDesk builds customer support systems. Customers can’t function without it. Hand-in-hand with this idea is strong customer retention.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Machine Learning 100

BetterCloud

SEPTEMBER 26, 2024

A software renewal is the recurring process of extending or updating the license, subscription, or maintenance agreement for software solutions. Leveraging our $35B+ contract database, BetterCloud is able to deliver you the exact insights you need when entering the negotiation process. What is software license renewal?

Payment Solutions 52

Payment Solutions Payment Services Software SaaS Payments 52

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate. costs money and 2.

Payment Features 51

Payment Features Subscription Merchant Services SaaS Payments 51

Practical Advice on SaaS marketing

AUGUST 17, 2010

In fact, the SaaS business model may require re-working a few other titles: The "Vice President of Customer Support" could be more aptly titled the "VP of Customer Retention." An important part of the job, after all, is about keeping customers satisfied so that they renew at the end of their subscription term.

VP of Engineering 100

VP of Engineering Sales Hiring SaaS Outsourced Development 100

Baremetrics

AUGUST 30, 2021

Baremetrics has supported hundreds of SMEs with comprehensive analytics as they develop, build and maintain their business over time. You can even see your customer segmentation , deeper insights about who your customers are , forecast into the future, and use automated tools to recover failed payments. Conclusion.

SaaS 97

SaaS Outsourced Development Payments Payment Services 97

OPEXEngine

JANUARY 17, 2020

Eric Mersch, CFO and partner at FSG puts it this way: “The methodology for reporting subscription gross margin is so well established that using a non-standard approach will cost you several multiples of ARR in valuation. Customer support. Customer Support. Cloud Operations / Platform Support.

Outsourcing Services 53

Outsourcing Services Trends Outsourced Development Technical Review 53

User Pilot

APRIL 29, 2024

A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue. The renewal rate is calculated as the number of customers who renew their subscription divided by the total number of customers up for renewal at any given period.

SaaS Payments 102

SaaS Payments Business SaaS Payment Solutions 102

Intercom, Inc.

FEBRUARY 1, 2018

I stumbled upon Eric Ries and Steve Blank, the concept of customer development – it was a revelation. Eventually we focused on agriculture, on corn and soybean farmers, and changed from a concept of a thousand tiny contracts sold a day to a couple giant contracts sold a month. We got sales leads. We were closing deals.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174

Tom Tunguz

NOVEMBER 16, 2014

New Relic charges by the server - the more computers monitored, the greater the subscription fee. Today, the company counts 250,000 users and 10,590 paying customers. New Relic achieves negative revenue churn because customers instrument increasing numbers of servers over time, which costs more.

Benchmarks 100

Benchmarks Underperforming Technical Team Metrics Sales Hiring 100

Sales Hacker

APRIL 21, 2021

“It looked like being the pain in the butt BDR who asked way too many questions, broke anything that could possibly be broken, and paid for my own subscriptions to software just because I wanted to tinker with things before I had to bother asking for approval and budget.”. A sales rep has won over a new customer. Alisa Goldschmidt ).

Scale 117

Scale Sales Recruiting Technical Review Technical Advisors 117

Intercom, Inc.

MARCH 11, 2021

On the surface, B2B customer support issues might look quite different from those of B2C. But despite these differences, Farhan Virji , VP of Customer Happiness at Later , believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues. 3 B2C support trends and lessons learned.

B2C 118

B2C B2B Scale Strategy 118

Neil Patel

DECEMBER 5, 2020

It can be surprising how many other marketing and sales tools are included, even with basic-tier subscriptions. The robust sales engagement platform provides everything you need, including: Power and preview dialer Local caller ID Voicemail Drop Trackable emails Native CRM 150+ integrations SMS support (available as an add-on).

Software Review 143

Software Review Software Scale compliance 143

User Pilot

MARCH 9, 2023

TL;DR Customer attrition, also known as customer churn , takes place when customers leave your product or service. There are two types of customer attrition: active (voluntary) attrition and passive (involuntary) attrition. The customer attrition rate is the percentage of customers lost during a given period.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 98

How To Buy Saas

MAY 21, 2025

This model offers easy accessibility (anywhere, anytime), automatic updates, and lower upfront costs (subscription-based pricing). All the leading platforms reviewed below like Workable, Greenhouse, and Breezy HR are SaaS solutions that serve companies globally with multi-language support and compliance features (e.g.,

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Kellblog

AUGUST 7, 2019

Folks might release backlog in some sort of unbilled total contract value (TCV) metric which I suspect is similar [2]. Moreover, it jibes with my definition of ARR which is: End-of-quarter ARR / 4 = next-quarter subscription revenue, if nothing changes [7]. And I’d be OK with that treatment.

Deferred Revenue 75

Deferred Revenue Pricing Payments SaaS Payments 75

Neil Patel

OCTOBER 9, 2020

From small customer support teams to IT services and mobile field support, this guide covers it all. Help desk software exists for a number of reasons, like internal employee support and external customer support. There are hundreds, if not thousands, of options to choose from. Your use cases.

Software Review 120

Software Review Systems Review Software Social Media 120

Baremetrics

NOVEMBER 9, 2021

Develop a Full Marketing Strategy 2. The owners tend to be thought leaders in their industry and operations are developed with department heads and teams working under them. Payment processing can cause huge headaches for buyers if the account can’t be transferred. Transferability 2. Sustainability 3.

SaaS Payments 105

SaaS Payments Technical Review Development Team Review Software Review 105

Natalia Luneva

APRIL 24, 2025

API Documentation and Developer Support Stripe Connect is known for its detailed API documentation and strong developer support, making integration easy. Developers can access a range of functionalities, from basic payments to complex tasks like multi-party transactions.

Stripe Connect 40

Stripe Connect Merchant Services Payment Services Payments 40

Neil Patel

MARCH 8, 2021

You can also hire a developer to create a custom theme with unconventional features to make your website stand out. As for backups and security, you can handle them yourself with the help of plugins. However, the prices are actually what each plan would cost if you avail of the annual subscription.

Payment Methods 109

Payment Methods Payment Solutions Payment Services Payments 109