User Pilot

MAY 31, 2025

Custom bots and automations: Intercom lets you create bots and automated workflows that answer common user questions, qualify leads, and even route complex queries to the right human agent. Fantastic that you can have the same customer support on both website and in the app, which all are linked up together. Source: GetApp.

Mobile

How To Buy Saas

MARCH 17, 2025

You can start using email templates, log customer interactions, and track leads immediately, with no subscription fee. It also supports workflow automation for example, you can automatically assign leads to reps or send a welcome email when a new lead comes in.

Software Review

User Pilot

JUNE 30, 2025

If they haven’t taken action, the same email can include a quick video , a link to the knowledge base , or even a CTA to schedule a live session with customer support. It highlights what’s new, points out premium benefits, and gives a clear CTA to restart the subscription. The copy stays focused.

Onboarding

ChurnZero

APRIL 25, 2025

And what you need to highlight (or track down) may depend on your customers: Retention outcomes (cancellations, downgrades, discounts) Data from other departments (feedback surveys, support tickets, A/B testing, user-generated content) Company events or incidents (system outage, product changes) Interlude: how ChurnZero can help.

Forecasting

Stax

JULY 7, 2025

Mobile payments offer a high level of convenience and security to both consumers and merchants, in-store and online. To choose the right mobile service provider, merchants should consider fees, integrations, security, and customer support. What are Mobile Payment Services?

Payment Methods

Buffer Resources

NOVEMBER 4, 2024

WhatsApp’s business platform allows businesses to provide customer support and share updates with customers about their purchases. There are several ways brands can make use of Telegram, besides providing one-on-one customer support. Reddit 430 million MAU With roughly 1.7 There are subreddits (i.e.,

Social Media

Stax

DECEMBER 9, 2024

when someone has canceled a subscription and still receives a charge) Goods or services not being received after the purchase Being charged an incorrect amount Unauthorized credit card usage (i.e. Ensure that your contact information, including customer support channels, is readily available and easily accessible.

Merchant Services

FastSpring

MARCH 6, 2025

In terms of how you sell them, are they standalone or is there a subscription side to it? And I ask because for folks that listen to the Grow Stage podcast, a lot of what we end up talking about is sort SaaS businesses where they’re kind of building subscription model. Jesse Paliotto (03:24) wow. that’s amazing.

Payment Methods

User Pilot

MARCH 30, 2025

Use proactive customer support: Reach out to users before they encounter issues to keep them satisfied. Personalize each experience at scale To keep users engaged, tweak their experience based on their actions, job titles, subscription plans, or other relevant attributes. Leverage in-app messaging on mobile with Userpilot.

Payment Solutions

User Pilot

JULY 17, 2025

For instance, I trigger a re-engagement email with Userpilot when a user’s last activity exceeds 14 days and they haven’t completed a key event (e.g., Here’s what it did well: Real-life event invitation: The email encourages the user to meet the Typeform crew in real life during the conference. create first flow”).

Marketing

Stax

MARCH 11, 2025

You need the services of a reliable payment service provider to securely accept and process card payments and the right provider for you will be one that supports your preferred payment methods, sales model (one-time payments or subscriptions), and geographical reach (international sales).

Payment Methods

User Pilot

MARCH 23, 2025

Look at customer support tickets, set Google Alerts, and deploy social media listening to track any mentions of your app. This means your app is only converting 8 out of every 100 trial users into paying customers. Now, what if your company’s goal was to increase paid subscriptions?

Mobile

User Pilot

MAY 6, 2025

Main features: Autocapture for web and event-based tracking for mobile: Lets you automatically collect key user actions with minimal dev effort. Mobile event tracking is no-code, so PMs can set it up themselves. Pricing: Free plan available (up to 1 million events/month); Growth and Enterprise plans are usage-based.

Mobile

Teamgate

JULY 16, 2025

Whether you’re at a showing, an event, or a meeting, mobile CRM functionality ensures you have real-time access to client histories, property details, and communication logs. Automation takes it a step further by handling repetitive tasks like sending follow-up emails, reminders, invoices, or updating records. Learn More Abe D.

Scale

Stax

NOVEMBER 21, 2024

Opt for a payment services provider that is transparent about any additional fees and offers the best value for money based on the total cost of the subscription. Now you have to compare them side-by-side based on factors like features, customer care, scalability, reputation, and compatibility with your existing systems.

Payment Services

FastSpring

APRIL 23, 2024

Depending on your needs, sellers may run into a number of potential limitations with the Paddle platform: Paddle doesn’t accept as many alternative payment methods as other MoR partners. The subscription management system doesn’t support multi-product transactions. Digital invoices. In-person payments.

Payment Methods

SaaStr

JANUARY 31, 2021

So our Top 10 videos of the week added a bunch of “new names” due to our SaaStr University: Spring Semester event. “The Current State of SaaS Companies, Subscriptions and Retention with ProfitWell” A great update from a version of this data just after Covid hit. #3. Come learn how they got to $100M+ here. #8.

Scale

FastSpring

NOVEMBER 9, 2023

Ensure that your website has robust security measures in place to protect customer data. Once a customer enters the checkout, FastSpring employs risk management to help safeguard you from fraud. Customer Support readiness : Anticipate a surge in customer inquiries and prepare your support team.

Payment Methods

Intercom, Inc.

NOVEMBER 2, 2022

Trigger emails to send when your customer takes a certain action in your product – or follow up if they don’t. Granular subscription. Part of offering a personal service means allowing your customers to choose what they want to see in their inboxes.

Customer Support

FastSpring

OCTOBER 13, 2023

Merchant of record and payment services provider platforms may each offer varying levels of additional features, such as integrations and API connections, subscription management functionality, customer support, and more. Is Stripe a merchant of record?

Payments

Neil Patel

FEBRUARY 13, 2021

Wix also caters to diverse niches, including blogging, photography, ecommerce, music, events, hospitality, bookings, restaurants, forums, and much more. With Wix, you can choose to cancel your subscription at any time. Wix takes care of all that for you, included in your monthly subscription. Business Basic.

Payment Methods

Payrix

JANUARY 30, 2024

Their cloud-based software suite supports donor engagement, member management, event planning, volunteer tracking and more, allowing their clients to put focus back into doing good. In pursuit of transforming how nonprofits are supported, Neon One knew their clients faced integration issues and lacked payments expertise.

Payments

Intercom, Inc.

JUNE 16, 2020

For nearly a century, companies held to the same principles for driving growth: deliver value to stakeholders and employees first, then to customers. The rise of the subscription model challenges businesses to place equal emphasis on conversion and retention , or risk spending themselves into oblivion.

Scale

Intercom, Inc.

SEPTEMBER 8, 2021

For so many years, customer support was seen as a cost center – the first port of call for customer complaints. Customers’ expectations of support are also changing dramatically as the support landscape continues to evolve. What is proactive support? Here’s how they’re doing it.

Scale

Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. Attend Industry Events Network with business owners, investors, and potential customers. Presence at these events can also lead to media coverage.

Payment Solutions

Intercom, Inc.

APRIL 23, 2018

You can have a technically strong privacy ecosystem but what also matters is the degree to which you are communicating that to your customers and levels of trust you build up with them. Active communication and transparency are key to customer trust. Ultimately, GDPR is ushering in a new era of digital privacy and security.

Underperforming Technical Team

Stax

MAY 21, 2024

As software and management systems have progressed in the modern age, time-consuming tasks like recurring payments and client management are streamlined through this process. In this article, we will explain the benefits of implementing payment management systems into your software. Q: What is most popular legal software?

Payment Solutions

Stax

MARCH 18, 2025

However, a SaaS company providing global HR and payroll solutions may have a few hundred customers paying a monthly or annual feein other words, making recurring payments over a longer period of time. If customers want to make a switch to another SaaS competitor, it’s easier to do so, affecting the bottom line.

Scale

Neil Patel

JANUARY 26, 2021

Keep Track of Customer Support for Your Small Business. Your loyal customers are at the heart of your business. Although it’s important to automate your customer support system, it’s a bad idea to automate your relationships with customers. Keep Track of Your Small Business’s Invoices and Payments.

Payment Methods

Totango

FEBRUARY 23, 2022

Freemium strategy often plays a key role in the early stages of the SaaS customer experience, as do user experience, product features, and customer support. At each stage in your customer’s journey, their experience determines whether they continue engaging with your brand. Describing your customers.

SaaS

User Pilot

JULY 21, 2024

Data capture and event tracking. The Starter plan gives access to unlimited tracked events and 10 feature tags. Custom events and retroactive auto-capture are available on higher plans. Higher plans provide event-based content triggering, A/B testing , localization , etc. Reporting and customization.

Technical Review

FastSpring

OCTOBER 13, 2022

At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? For example, while revenue dipped in June in most countries we studied, it increased in China, perhaps due to China’s annual 618 shopping event , the second-largest ecommerce day in the country.

Payment Methods

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Delivering customer support.

B2B

User Pilot

AUGUST 30, 2024

Churn surveys : Churn surveys are targeted at users who have canceled their subscriptions. Customer satisfaction surveys : CSAT surveys measure how satisfied customers are with a specific interaction, product, or overall experience. These events include clicks, hovers, pageviews, form submissions, and so on.

Data

User Pilot

APRIL 30, 2024

Software as a Service offers specialized tools for product growth , CRM, project management, ERP, collaboration, financial management, customer service, and marketing automation. HubSpot and Salesforce are both CRMs that offer customer analytics, survey tools, and extensive integrations. You don’t handle maintenance or updates.

SaaS Payments

Stax

JUNE 4, 2024

Selecting the right payment processing software is crucial for any business aiming to streamline transactions and enhance customer experience. This decision impacts everything from compatibility with existing systems to security features and customer support. This trend will only continue to grow.

Payment Services

User Pilot

AUGUST 19, 2024

TL;DR PostHog autocapture automatically records frontend events on your website or application without manually adding a tracking code for every interaction. PostHog’s autocapture feature tracks general web or in-app events , including page views, page leaves, rage clicks, and mobile screen interactions.

Mobile