User Pilot

JULY 27, 2023

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Account Managers: They serve as the lead point of contact for all customer account management matters. They also manage finances and supervise one or more engineering teams.

Sales Hiring 95

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 95

Neil Patel

OCTOBER 20, 2020

Always make sure to talk with a sales representative and be as detailed as possible about your current and future situation to make sure they can handle everything you need. Do you need help for the foreseeable future or just for a one-off event like a round of recruitment? Types of services. Short-term vs. long-term.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

Sales Hacker

OCTOBER 24, 2022

Want to write sales emails like a pro? Manager, Outbound Growth Marketing at Greenhouse) and Will Allred (Co-Founder & COO at Lavender) to get TWO perspectives and TWO approaches on real sales emails, every week on Sales Hacker. Adding more flexible benefits options to recruit and retain employees.

Sales Recruiting 60

Sales Recruiting Sales Hiring Growth Marketing Customer Support 60

Totango

OCTOBER 20, 2022

In some companies, customer success managers may play an active role in the sales process, helping sales representatives elicit customer goals and persuade buyers of product benefits. At other companies, CS managers may be assigned to follow up on sales during the customer onboarding phase.

Sales Hiring 91

Sales Hiring Customer Success Sales Recruiting Technical Review 91

Tom Tunguz

JANUARY 13, 2014

At the beginning, each of these companies pursued product development with something akin to Lean Startup Method. The founders identified a problem, spoke with customers and quickly iterated their solution into products the market would buy. In so doing, they defined and refined their go-to-market process.

Sales Recruiting 101

Sales Recruiting Development Startup Sales Hiring 101

Neil Patel

SEPTEMBER 3, 2021

Experts believe as much as 80 percent of recruiting will remain virtual for the foreseeable future , and the early stages of the recruitment process are ideal for the online medium. With Paradox, you get a mobile-first recruitment experience that uses AI to put the candidate first. Develop a Marketing Plan.

Sales Recruiting 138

Sales Recruiting Social Media Sales Hiring Marketing 138

Tom Tunguz

MAY 31, 2017

Or an engineer pushing a new devops tool to other developers? Or a customer success person pitching CS tools? After all, they both speak the same language, come from the same domain, will develop trust quickly. This might seem like a very logical argument for differentiating on sales processes, but it’s a fallacy.

Sales Hiring 100

Sales Hiring Sales Recruiting Scale Outsourced Development 100

Tom Tunguz

DECEMBER 9, 2015

We started building our teams with a simple functional structure: product managers working as a product team, account managers working as an account team, and so forth for engineering, sales, marketing, customer support, QA, and partnerships. People spans recruiting, training and development.

Sales Recruiting 101

Sales Recruiting Startup Scale Systems Review 101

SmartKarrot

JUNE 28, 2023

In fact, a survey by Bain & Company shows that a 5% rise in customer retention results in over 25% surge in profits. The key account manager is then supposed to act as the first contact point between these clients and the business, dedicate resources, and hold meetings with them. This now becomes a challenge.

Sales Recruiting 10

Sales Recruiting Management Scale Underperforming Technical Team 10

Sales Hacker

MAY 16, 2019

Nothing really stood out until I stumbled across a “Director of Sales and Client Relations” role with a company called Jammony. Director of Sales and love what I do. How can you get started in sales? Keep reading as I share my story and offer some tips that could help you get your 1st (or next) sales role. Today, I’m Sr.

Sales Hiring 93

Sales Hiring Sales Recruiting Sales Interviewing 93

User Pilot

NOVEMBER 5, 2023

Overall, customer value management can make your product more competitive. Marketing teams that understand what customers value can target them more accurately with marketing campaigns that truly resonate. Sales reps can use the knowledge to shift sales negotiations from price to value.

Management 91

Management Scale Customer Lifetime Value SaaS 91

Intercom, Inc.

JUNE 9, 2021

It was also my first official week in the People Development Program Manager role, which certainly added to the challenge! . By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. They are: . Core business learnings.

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

User Pilot

NOVEMBER 21, 2023

Develop a product that meets customer needs and expectations. Train the customer support team on the product and give them time to develop support resources. New feature or product enhancement checklist: Gather ideas for new features and improvements from customer requests and feedback.

Underperforming Technical Team 87

Underperforming Technical Team Sales Recruiting Social Media Market Research 87

SaaStr

NOVEMBER 2, 2019

Does one have to expand the product line to retain customers? First, what is continuous customer development? How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings.

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

User Pilot

JANUARY 26, 2023

Why is it important for product managers ? How can you incorporate it into the product development process? This can be a valuable differentiator that attracts more customers. It also removes friction , reduces churn , drives adoption , and improves customer loyalty. How to recruit beta testers in-app.

Sales Recruiting 95

Sales Recruiting Interviewing Development Social Media 95

Tom Tunguz

DECEMBER 11, 2012

In AdSense operations, the average account manager supported more than 10,000 customers (!) We built these tools following Larry’s advice to his teams which was to find a problem or inefficiency, generalize it as much as possible, then build a tool to automate it and then tune it over time. because of the tools.

Sales Recruiting 100

Sales Recruiting Scale Software Travel 100

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. I don’t know anything about sales. More power to you.

Sales Hiring 270

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 270

Intercom, Inc.

JUNE 2, 2021

My team recently took ownership of our Customer Support channel strategy. Building this strategy was a medium-innovation project because we needed to take time to evaluate how Intercom should evolve to become an omnichannel support tool – without reinventing the wheel. Customer impact can be a strong signal of urgency ”.

Innovation 251

Innovation Investment Sales Recruiting Strategy 251

Andreessen Horowitz

OCTOBER 16, 2023

One of the toughest challenges for founders — and especially technical founders who are used to focusing so much on product features over sales — is striking “product-market fit”. So in that shift from product-market fit to product-market-SALES fit, how much should you optimize your go-to-market for product… and even the other way around?

Product Marketing 82

Product Marketing Scale Sales Hiring Sales Recruiting 82

User Pilot

NOVEMBER 30, 2023

Competitor analysis enables PMs to find areas where rivals fail customers and develop sound positioning and differentiation strategies. Don’t expect your customers to tell you exactly what solutions they need but analyze their feedback for ideas of new problems that could be worth solving. Don’t stop there!

Underperforming Technical Team 93

Underperforming Technical Team Marketing Market Research Outsourced Development 93

Tom Tunguz

AUGUST 25, 2015

Here’s my stab at that list: CRM, Marketing Automation, ERP, Expense Management, Analytics, Email, Collaboration, Document Storage, Payroll, HRIS, ATS, IaaS, Customer Support, Recruiting. Sales teams, always looking for an edge, also belong to the early adopter segment and buy CRM and online meetings software.

Sales Recruiting 100

Sales Recruiting SaaS Data AWS 100

Intercom, Inc.

DECEMBER 19, 2018

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. Putting $125M to work for you, our customers. ” On Support. ” On Sales.

Scale 150

Scale Sales Recruiting Underperforming Technical Team Sales Hiring 150

OpenView Labs

OCTOBER 29, 2021

“You need at least a couple folks on the team who are experienced—not necessarily in the startup process, but with product management or even just business operations.”. Nikita’s Non-traditional Recruiting Approach. Finding and Recruiting the Right Product People. Hiring right now can feel like an almost surreal task.

Sales Hiring 60

Sales Hiring Sales Recruiting Development Team Review Management 60

User Pilot

MAY 21, 2023

New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Before developing a new feature, make sure it’s in line with your product vision. To prioritize the features to develop, use a framework like the Kano model or Cost of Delay. Kano model.

Underperforming Technical Team 78

Underperforming Technical Team Sales Recruiting Social Media Onboarding 78

Chaotic Flow

MARCH 4, 2013

It offers the opportunity to reengineer business processes that cross the firewall and that benefit greatly from this information, such as competitive strategy, sales, customer support, vendor management, employee recruiting, etc. Develop a social campaign strategy informed by insights from the data.

Data 140

Data Sales Recruiting Social Media Scale 140

CustomerSuccessBox

MAY 9, 2022

Customers are the lifeblood of any company, therefore having a clear picture of its revenue activities is critical for expansion. The third component is a set of KPIs that monitor the performance of their own teams since most heads of CS also have functional responsibility for post-sales customer-facing functions.

Customer Success 52

Customer Success Sales Recruiting Outsourced Development Customer Lifetime Value 52

SmartKarrot

MAY 17, 2023

Apply here: [link] Role: Customer Success Manager Location: Malibu, CA, United States (Remote) Organization: HR Pals & Recruiting Pals As a Customer Success Manager, you’ll do customer interactions from onboarding through renewal over the whole customer lifecycle.

Customer Success 19

Customer Success Sales Recruiting Technical Review Technical Support 19

SmartKarrot

NOVEMBER 8, 2022

Role: Director of Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Law Business Research As a Director of Customer Success, you will develop the people, process, and tooling needed to drive meaningful outcomes in the division (GRR, NRR, renewals, customer health, customer advocacy).

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

Sales Recruiting 19

Sales Recruiting Customer Success Payment Services Payment Facilitation 19

Intercom, Inc.

JULY 24, 2018

For us to be available whenever our customers need help, we staff a team across multiple time zones that operates practically 24/7 all year round. World class, awesome, human customer support comes first, offices come later. Simultaneously, I’ve watched the APAC customer base increase more than 900%.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Focused on defining, achieving, and managing departmental OKRs; results driven.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

SmartKarrot

JANUARY 6, 2023

Role: Head of Customer Success Location: San Jose, CA, United States Organization: Resolve Biosciences As a Head of Customer Success, you will recruit, manage, and develop the team of CTAs and DSAs. Act as the main global technical leader for the company accountable for customer success.

Customer Success 19

Customer Success Sales Recruiting Technical Advisors Technical Review 19

SmartKarrot

OCTOBER 20, 2021

Apply here: [link] Role: Customer Success Manager Location: Remote, Boston, MA, US Organization: Salsify As a Customer Success Manager, you will ensure the customer is achieving business value for every stage of their customer lifecycle journey, post-sale.

Customer Success 19

Customer Success Sales Hiring Sales Recruiting Outsourced Development 19

SmartKarrot

MAY 20, 2022

Role: VP of Customer Experience Location: Remote, New York, NY, US Organization: Healthie As a VP of Customer Experience, you will own the entire Customer Success and Support experience at Healthie. Lead a team of 12-15 customer-facing specialists, including team Directors.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Scale 19

Intercom, Inc.

MAY 26, 2021

Catherine Brodigan , Business Development Partnerships Manager, sees this value at work across the sales team. “As We measure and obsess about delivering meaningful results and value for our customers, and continuously improving our capabilities to do this even more in the future.

Sales Hiring 138

Sales Hiring Sales Recruiting Customer Support Engineering 138

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success. Train the account managers to polish their client-related skills.

Customer Success 19

Customer Success Sales Recruiting Scale Advertising 19

SmartKarrot

MARCH 21, 2023

Role: Director, Customer Success Strategy Location: Seattle, WA, United States (Remote) Organization: CommerceIQ As a Director, Customer Success Strategy, you’ll create and implement customer success strategies that promote effective onboarding, adoption, retention, value creation, and customer satisfaction.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19