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What Bootstrapped Companies Do Better than VC-Backed Ones with Paddle Chief Strategy Officer Patrick Campbell and Senior Product Manager Allissa Chan (Video)

SaaStr

Venture capital-backed companies update their pricing once every 2.8 Competitive pricing is essential to succeeding in a global market, but your customers have different levels of willingness to pay. Adjusting your payment methods and currencies will bring you some gains. Lever #5: Monetization.

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Why We Created a Slack Community for SaaS and Software Professionals

FastSpring

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Less focus on venture capital or funding rounds. Less focus on venture capital or funding rounds.

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Are You Counting Payments as Renewals?

Kellblog

Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. But these multi-year deals are almost always done on annual payment terms. Most investors believe you could better maximize ARR by simply raising more capital and sticking with annual payments.

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How going the extra mile to understand customers propelled Squire into a $750m SaaS company 

ChurnZero

While customers would book an appointment with Squire, the barber shops were still taking calls too, and would often wind up double-booked. The barbers still wanted cash payments too. 5 lessons in customer success from Squire The fireside chat was full of lessons that customer success professionals can learn from.

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Three chief customer officer job descriptions we love

ChurnZero

SaaS enables customers to trade the large capital expenditures associated with traditional enterprise software for smaller operating expenses: a lower cost of entry, and minimal IT infrastructure to manage. If a customer churns before the payback period is met, it’s a financial net loss. However, that benefit comes with risks.

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Our SaaS Start-up's Expenses, Equity Allocation, & Marketing Results After Three Years

Outseta

Forte fees are payment processing expenses that have grown significantly over 2018 as we’ve processed more subscription payments. Needless to say, this is strong evidence that you don’t need millions and millions of dollars in venture capital to build a large scale SaaS application. 2017 2018 2019 Total.

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Q&A: Role of Customer Success According to Three Leading Investors

ChurnZero

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

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