ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. 4: High-end sales teams Increasingly, SaaS organizations leverage inside sales teams, since selling subscriptions is easier and less of a commitment than selling enterprise software. 3: Make onboarding seamless.

SaaS Payments

ChurnZero

MAY 23, 2025

But if you havent looked closely at how customer success revenue metrics plug into that story, youre probably leaving revenue on the table – and missing a critical opportunity to drive valuation, margin efficiency, and predictable growth. But in a subscription economy, the reality is that its far more than that.

Customer Success

User Pilot

OCTOBER 19, 2024

As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. What does customer satisfaction look like for SaaS businesses? Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. As a result, satisfying customers is key to any success in SaaS.

Business

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? It’s harder to do on your own, and you’ll be less successful ultimately. The resourcing drawbacks of a custom CRM build. Billing & financial (e.g.,

Payments

SaaStr

APRIL 15, 2025

This approach aligns incentives with customer adoption while still giving reps a meaningful upfront payout to stay motivated In a consumption-based SaaS model, you absolutely need to incentivize sales team leads on client go-lives and actual usage , not just closed-won deals. The customer churns within the first 6 months.

Scale

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Subscription models thrive on automation, accuracy, and data-driven decision-making and renewals should be no different.

Payment Features

USIO

JUNE 19, 2025

revenue share earns you $400,000 —on top of your subscription revenue. That’s the beauty of embedded payments: your customers gain convenience and control, while you gain a passive, scalable revenue stream. That might sound small, but let’s do the math: If your users process $100 million annually through your platform, a 0.4%

Payments

Stax

JUNE 3, 2025

SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics.

Payment Services

ChurnZero

NOVEMBER 18, 2024

Per the 2024 Customer Success Leadership Study , 51% of CS teams are responsible for renewal revenue and 41% for expansion revenue. We are excited for this recognition as a Leader in the Gartner 2024 Magic Quadrant for Customer Success Management Platforms report*. and/or its affiliates in the U.S. All rights reserved.

Customer Success

User Pilot

OCTOBER 19, 2024

7 Nicereply for support and customer success teams with various helpdesk integrations Nicereply surveys. Nicereply is a feedback tool designed specifically for support and customer success teams to gather NPS , CSAT, and CES (Customer Effort Score) surveys directly after support interactions.

Software Review

Stax

MARCH 16, 2025

How to Measure and Track Customer Churn The most commonly used churn metrics include: Customer churn rate measures the percentage of customers who cancel their subscriptions over a given period, typically calculated as (Lost Customers Total Customers at Start of Period) 100.

Payment Solutions

Valuize Consulting

NOVEMBER 5, 2024

Introduction In the fast-paced world of enterprise SaaS, understanding and optimizing the customer journey is pivotal for Customer Success (CS) teams aiming to enhance net dollar retention. Visibility: A common challenge across organizations is the lack of transparency and unified perspectives on the customer journey.

Scale

Chart Mogul

DECEMBER 5, 2024

Knowing who will be involved in implementation, booking times for end user training and agreeing on an onboarding timeline will help the customer have confidence and set expectations with your customer success team. Learn more about opportunity forecast categories and how to use the Forecast Category Report.

Management

Chart Mogul

OCTOBER 23, 2024

Sales and customer success alignment For CLG to work, all go-to-market (GTM) function members have to be fully aligned, but even more so the sales and customer success (CS) teams. When sales close deals with future expansion in mind, customer success is in a much better position to help those customers thrive and grow.

Scale

ChurnZero

APRIL 25, 2025

And since customer lifetime value and NRR are integral to broader revenue goals, it is time for CS to embrace the predictive, in which strong forecasting begets lower churn. Weve outlined a process for data driven customer success renewals forecasting, plus some extra tips on how ChurnZero can help. Where can you start?

Forecasting

Chart Mogul

FEBRUARY 13, 2025

Sales and marketing teams must align on customer fit early on to impact retention SaaS revenue growth depends on customers continuing to subscribe and use the product more and more over time. Acquiring new customers is important, but its not the only consideration. With ChartMogul, its easy.

Scale

Blulogix

DECEMBER 4, 2024

By BluLogix Team The Rise of the Subscription Economy for IT Service Providers Introduction The subscription economy is reshaping how businesses across all industries operate , and IT Service Providers (ITSPs) are no exception. Increased Customer Loyalty Subscription-based services also help build stronger customer relationships.

Subscription

Sales Hacker

OCTOBER 18, 2024

Where there are department handoffs are key areas for creating alignment – for example, around sales to customer success: Customer success can be introduced to the account prior to the post-sale stage – noted by David Gunn (VP of Customer Success at SundaySky).

Sales Recruiting

ChurnZero

FEBRUARY 7, 2025

By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base. While CRM tools are indispensable for managing sales, theyre not always designed with customer success in mind.

Churn

User Pilot

JULY 17, 2025

Generally speaking, customer churn occurs when a user cancels their subscription, doesn’t renew, or stops using your product entirely. However, it’s one of the clearest signals that your product, messaging, or engagement isn’t delivering sufficient value or meeting customer satisfaction.

Churn

User Pilot

JUNE 30, 2025

Demo activation emails: If a customer has booked a demo on your website, a demo activation email is sent. This email either links to a product demo or a meeting with the customer success team, so that they can explain key benefits of your product or service. I’m [Your Name], the Customer Success Manager at [Product Name].

Onboarding

Blulogix

JUNE 13, 2025

It’s a validation of what we’ve always believed: enterprise billing is fundamentally different , and solving it requires more than just subscription logic and pretty invoices. What to Look for in an Enterprise Billing Platform If you’re evaluating agile billing solutions, don’t stop at invoice templates and subscription logic.

Payment Features

User Pilot

JULY 10, 2025

continuing subscription ), that’s when you send action reminder emails. The approach of having this email sent by the customer success manager is good in theory. However, it feels like there are too many actions at once (e.g., Might get too much for a first-time user! Impala Impala welcome email example.

Onboarding

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Here’s who they are, and how they did it.

Customer Success

User Pilot

JUNE 30, 2025

Additionally, you can localize emails based on the region, segment them by subscription type, and also include multimedia elements such as images and videos. Additionally, the customer success manager provides guidance on selecting the most suitable pricing plan tailored to the user’s specific needs. What’s good?

Onboarding

User Pilot

JUNE 30, 2025

The purpose is to build habits around the most valuable parts of the product and drive long-term customer success. It highlights what’s new, points out premium benefits, and gives a clear CTA to restart the subscription. This keeps the onboarding flow relevant and encourages users to explore the product more deeply.

Onboarding

Stax

MAY 23, 2025

Subscription upgrades Unlock premium features tied to payment tools that drive more value for users. Value-added services Offer extras like fraud protection or chargeback management to increase revenue per customer. Choose a provider with a proven track record of working with ISVs and SaaS platforms.

Payments

User Pilot

DECEMBER 21, 2024

Customer success (Zendesk, Intercom). However, the session replay feature is available as an add-on only to paying customers (Growth, Pro, Premier). More tools mean more maintenance and more subscription fees. A/B testing tools (Optimizely, VWO, and more). CRMs (Hubspot, Salesforce). Adoption platforms ( Appcues ).

Technical Review

Sales Hacker

JANUARY 28, 2025

I mean, I would say the, the tactic that’s really working for us is, the momentum that comes from the obsession on our customers as a, um, as an entrepreneur, as One of the co founders of qualified, I chose to be our first customer success manager, right? And it starts with customer success.

Sales Hiring

Stax

JUNE 17, 2025

Rowe pointed to the increasing popularity of subscription payments as a way to “allow for more stickiness” and “more convenience for the consumer.” ” Partnering for Success A central theme of the interview was the strategic decision businesses face: “do you partner, do you build, or do you go and buy?

Payments

FastSpring

OCTOBER 23, 2024

In 2024, our support team won a Silver Stevie® award for Front-Line Customer Service Team of the Year in the “Technology Industries – Computer Software” category, and our customer success team won a gold Globee® award for Customer Excellence in the “Achievement in Team Customer Success” category!

Merchant Services

Buffer Resources

FEBRUARY 12, 2025

Consumers can purchase mascara on a whim, but they won’t casually drop hundreds of dollars for a yearly subscription to a B2B tool. This is easier to do in the B2B industry because you have sales reps and customer success departments who know your potential customers’ pain points very well.

Social Media

User Pilot

MAY 30, 2025

To solve this, Chargezooms team leveraged Userpilots in-app engagement features to not only increase the efficiency of their process but to reduce churn by half while still growing the customer base. – Erin Gordy, Director of Customer Success at Chargezoom Expansion growth was stalled, and churn hovered around 4%.

Churn

User Pilot

MAY 30, 2025

Subscriptions? Customer success tracks engagement patterns. For instance, customer success can spot patterns that product teams missed. Constrain yourself to extremely specific, actionable metrics that can help boost user engagement. What directly drives revenue? In-app purchases? Premium upgrades? Write it down.

Payment Solutions

User Pilot

MAY 17, 2025

Depending on your onboarding strategy and resources, this can be anything from creating a simple in-app onboarding flow to localizing your support center and having native customer success agents. Use a platform like Userpilot to simplify your customer education flow.

Mobile

Stax

JUNE 24, 2025

Stax uses a subscription-style pricing model to give business owners flexibility and convenience. You’ll also have access to a top-rated customer success team whenever you have questions or concerns. No merchant wants to experience issues around credit card payment processing, so having a provider that has your back is a must.

Payment Services

FastSpring

APRIL 9, 2025

Read a customer success story that utilized Rachel’s extensive tax expertise here. When we ask our customers, Why did you choose a merchant of record (MoR) over a traditional PSP?, Software and app subscriptions. FastSpring Senior Director of Tax Rachel Harding contributed to this article. Netflix, Spotify).

Merchant Services