SaaStr

APRIL 3, 2020

As for Anthony, prior to Front Anthony was the founding CMO at Gainsight where he and his team are credited with creating the Customer Success category. At Gainsight Anthony and the team developed a new playbook for B2B marketing that fueled the company’s growth from $0 to over $100M of ARR.

Sales Recruiting 180

Sales Recruiting Sales Hiring Scale Branding 180

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 180

Merchant Services Scale Sales Recruiting Sales 180

SmartKarrot

OCTOBER 14, 2022

Role: Head of Customer Experience Location: Remote, New York, NY, US Organization: Oden Technologies As a Head of Customer Experience, you will be hiring, leading and retaining customer success talent responsible for driving value delivery for the customers. Renewal Retention & Forecasting.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Technical Review 19

SaaStr

MARCH 12, 2019

The three stages are product-market fit, then go-to-market fit and lastly growth and moat. Awesome revenue growth on the X axis, awesome revenue retention on the Y. Hundred percent revenue retention, 200% revenue growth. Option B is awesome revenue growth, 200%, but mediocre revenue retention, 70%.

Scale 208

Scale Sales Hiring Revenue VP of Engineering 208

SmartKarrot

FEBRUARY 15, 2023

Role: Director of Customer Success Location: United States (Remote) Organization: Apollo.io As a Director of Customer Success you’ll utilize automatic and calculated plays to manage a huge number of accounts. Set a date for newly assigned accounts’ onboarding.

Technical Review 19

Technical Review Customer Success Development Team Review Systems Review 19

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success.

Customer Success 19

Customer Success Sales Recruiting Scale Advertising 19

SmartKarrot

JULY 4, 2022

Role: Director, Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal.

Customer Success 19

Customer Success Sales Recruiting Technical Review Systems Review 19

SmartKarrot

APRIL 6, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will be responsible for a team of passionate Customer Success professionals to achieve aggressive usage, adoption, and value realization targets while continually evolving Esper’s customer success methodology and deliverables.

Customer Success 19

Customer Success Sales Recruiting Customer Lifetime Value Onboarding 19

SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. In terms of the product market fit falling apart. What are the biggest challenges in making this transition?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

SaaStr

APRIL 30, 2022

How much is a customer going to bring you over his lifespan using your product? Customer acquisition. Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. One is what I call the low touch sales model.

SaaS Payments 231

SaaS Payments Metrics Payment Methods Scale 231

SmartKarrot

OCTOBER 25, 2021

Role: Director of Customer Success Location: Remote, United States Organization: SheerID As a Director of Customer Success, you will assess Customer Segmentation and make recommendations to ensure our customers’ success as well as the scalability of the customer success program at SheerID.

Customer Success 19

Customer Success Sales Recruiting Software Review Forecasting 19

SmartKarrot

OCTOBER 7, 2021

Role: VP of Customer Success Location: Miami, FL, US Organization: AutoLeadStar As a VP of Customer Success, you will provide the front-line relationship for a select group of customers on an ongoing basis, and liaise with external and internal stakeholders as needed.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * After finding funding and product/market fit, your next steps as a founder in the hypergrowth phase can determine the future of your company. Do you have to invest in it from Day 1? Harry Stebbings of Stride.VC

SaaS Payments 217

SaaS Payments Payment Methods Finance Payments 217

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. Due to his success, Ryan has been named to Forbes’ List of World’s Most Influential CMOs. Which is a super useful tactic.

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

Intercom, Inc.

JULY 28, 2022

And for Intercom’s VP of Sales EMEA, Sanj Bhayro , scaling is just what you need to invest in to ensure growth becomes as constant and linear as it can be. Sanj has plenty of experience scaling sales teams at growing businesses, and that’s precisely why, as of November of last year, he‘s overseeing EMEA sales at Intercom.

Scale 210

Scale Scaling Sales Hiring Sales Recruiting 210

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

JUNE 28, 2023

Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

SaaStr

MARCH 1, 2019

What were the findings on what good looks like when it comes to logo retention? What time frame from SAL to closed lead suggests product market fit? What one question must all founders be asking in the sales process? * How should comp plans differ when comparing AEs to customer success? Tom Tunguz: Yeah.

Scale 116

Scale SMB Sales Recruiting Sales Hiring 116

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. to optimize feedback loops, issue resolution time, and customer escalations.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Technical Review 10

Natalia Luneva

NOVEMBER 24, 2021

We found out that there is a lot of content surrounding product-market fit, there is also a lot of content around a company doing an IPO and the founder reflecting on the journey. We tried to come up with a framework where we set marketing, sales and finance which we call heavy burdens of the company.

Scale 52

Scale Scaling Sales Recruiting SaaS 52

User Pilot

FEBRUARY 9, 2023

TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals. The process of product optimization starts with goal setting , like improving usability. Product optimization: choose metrics related to your goals.

Management 98

Management Sales Recruiting User Experience Customer Lifetime Value 98

SaaStr

FEBRUARY 21, 2020

* What does David believe is the crucial step missing in B2B when it comes to finding product market fit? How does David think about scaling sales teams? How does one know when is the right time to hire your first sales reps? How does one know when is the right time to hire your first sales reps?

Scale 196

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 196

SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

User Pilot

NOVEMBER 21, 2023

A product launch checklist is a list of tasks that you need to complete to successfully launch a new product or feature. Its main goal is to help you plan the efforts of the product, marketing, and sales team to maximize the impact of the launch. Why is a product launch checklist important?

Underperforming Technical Team 104

Underperforming Technical Team Sales Recruiting Social Media Market Research 104

SaaStr

MARCH 6, 2020

To meet buyers’ high expectations and manage the challenging sales landscape, companies must involve their entire organization in maturing the sales process- including after prospects sign on the dotted line. And it was all about relationship building with our sales reps, which is a super useful tactic.

Scale 218

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 218

SaaStr

MAY 24, 2019

It was growing pretty fast, we were successful and became, to some degree, victims of that success. I was personally responsible for my action, to any concurrent projects on the delivery side, I was responsible for managing digital marketing, recruiting. We had a pretty big team.

Sales Hiring 150

Sales Hiring Scale SMB Sales Recruiting 150

SaaStr

MAY 29, 2020

Prior to Workplace, Christine was Head of America’s for Facebook’s Audience Network and before that spent 5 years as a Group Director across multiple different sales and account teams within Facebook’s mid-market channel. In terms of metrics, how do you determine success and product market fit itself within an organization?

Scale 226

Scale Sales Recruiting Pricing Leadership 226

SaaStr

SEPTEMBER 13, 2020

They started in the point of sale market, and then as the company scaled, they rolled out new value props and modules for payroll, or Toast capital, or ways to manage your employee base. This is really founder-led sales. That’s really analyzing a period back, how much does it cost to acquire a customer?

Sales Hiring 157

Sales Hiring Scale Payments Cloud 157

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

Strategy 96

Strategy Sales Recruiting Customer Success Acquisition 96

SaaStr

JULY 12, 2019

Joe Chernov: I think staying in one swim lane is probably the best for folks like you who pattern match, and recruit off of pattern matches. And so for an early stage company, if it’s an early stage company pre product market fit, I think that what they can learn from later stage companies is the value of operational discipline.

Scale 142

Scale Sales Hiring Metrics Branding 142

SmartKarrot

JULY 20, 2022

Role: Customer Success Director, Brands Location: New York, NY, US Organization: LiveRamp As a Customer Success Director, you will assist the clients with day-to-day management and troubleshooting for the largest and most strategic enterprise brand partners.

Customer Success 3

Customer Success Merchant Services Sales Recruiting Outsourced Development 3

SaaStr

NOVEMBER 21, 2019

Pietro : This journey used to end at the legendary, mythical product/market fit. We can discuss at length what product/market fit, a great product/market fit means, but let me give you two heuristics that we use at Connect. You want to start thinking about customer success and that’s not just support.

New CTO 151

New CTO Sales Hiring B2C CTO Hire 151

User Pilot

MARCH 21, 2024

Creating customer profiles helps you better understand your target audience, enabling you to attract more product-qualified leads , provide personalized customer service , and drive retention. The Target Audience Customer Profile Template aids B2C companies in reaching individual buyers.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

SaaStr

JANUARY 3, 2020

What were the findings on what good looks like when it comes to logo retention? What time frame from SAL to closed lead suggests product market fit? What one question must all founders be asking in the sales process? * How should comp plans differ when comparing AEs to customer success? Tom Tunguz: Yeah.

SMB 26

SMB Sales Recruiting Sales Hiring Scale 26

SmartKarrot

MAY 9, 2022

Role: Director of Customer Success Location: Chicago, IL, US (On-site) Organization: William Blair As a Director of Customer Success, you will establish a new world-class customer success team of high-performing CSMs with deep industry expertise that can deliver client value.

Customer Success 3

Customer Success Sales Recruiting Systems Review Onboarding 3

SmartKarrot

OCTOBER 6, 2021

Role: VP of Customer Success Location: San Francisco Bay Area, US Organization: Three Pillars Recruiting As a VP of Customer Success, you will build, develop, lead, and continuously improve the Customer Success methodology and framework on a global basis.

Merchant Services 3

Merchant Services Customer Success Sales Recruiting Payment Services 3

Intercom, Inc.

JULY 19, 2021

What’s more, Forrester’s study, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed how conversational support can fuel customer retention and business growth across the entire business. Conversational support allows you to effortlessly capture important customer information up front.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129