CloudGeometry

MARCH 22, 2022

When developing a SaaS product plan, it’s important to recognize two foundational principles. First, SaaS is a business strategy, not a technology strategy. Second, there is no one-size-fits-all SaaS architecture (the second principle is a corollary of the first).

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

JULY 31, 2023

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging.

Social Media 84

Social Media SaaS Marketplace as a Service Communication 84

CustomerSuccessBox

MARCH 14, 2022

According to a research study done by Mordor Intelligence, the compound annual growth rate estimated for the global customer success management market, let alone in the timeframe of 5 years (2021-2026) is estimated to be 25.02%. Thus it’s safe to conclude that the customer success industry is a powerful play for a career plan.

Customer Success 52

Customer Success Marketplace as a Service Interviewing Mobile 52

SaaStr

JUNE 3, 2020

It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And what I’d like to talk to you about today is the SaaS Trust crisis we’re seeing.

Software Review 180

Software Review Scale Technical Review SaaS 180

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. SMM SaaS Company Overview & Market Dynamics. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

SaaStr

AUGUST 29, 2022

10.000 SaaS CEOs, Founders, Revenue Leaders, and VCs will join us for 3 days of tactical content, networking, and epic evening events when the Cloud comes to San Mateo. Don’t Sell SaaS Like It’s 2012 with Reprise and Glasswing Ventures : Your SaaS-savvy customer will not fit into your rigid, outdated sales process.

Scale 244

Scale Sales Hiring Marketplace as a Service B2B 244

Sales Hacker

MARCH 29, 2021

RevOps has grown in importance as SaaS products have continued to proliferate and organizations have recognized the importance of good data, efficient workflows, and ensuring cross-department collaboration. Ensuring partnerships, sales, product, engineering, and customer success teams have the information they need when they need it.

Payments 100

Payments SaaS Payments Payment Solutions Payment Services 100

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Artificial Intelligence 85

Artificial Intelligence AI SaaS Payments Payment Solutions 85

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

ChurnZero

FEBRUARY 1, 2019

At ChurnZero, our mission is to be the best Customer Success platform out there – and Customer Success teams sit at the heart of this goal. Since the field of Customer Success is still maturing, we feel it’s key to learn from others in the industry. Amanda Berger, Chief Customer Officer, Lucidworks.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

ChurnZero

DECEMBER 14, 2023

In a sense, it was originally more like a lead generation service, or marketplace for barbershops. 5 lessons in customer success from Squire The fireside chat was full of lessons that customer success professionals can learn from. Below are some that stood out to us during the conversation.

Payment Solutions 52

Payment Solutions SaaS Payments Payment Methods Scale 52

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

User Pilot

APRIL 10, 2023

Could freemium work for your SaaS business? And if you decide to go the freemium route, we look at some best practices and check out examples of their successful implementation. Is the freemium strategy worth it for SaaS products? Whether the freemium strategy is right for your SaaS, depends on your product and your resources.

Strategy 80

Strategy SaaS Onboarding Marketplace as a Service 80

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. Customers are looking more and more to their peers before considering a purchase.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

OpenView Labs

NOVEMBER 30, 2021

And there’s more and more bifurcation between the ‘haves’ – the fast growers – and the ‘have nots’ of SaaS than ever before. The new data reveals a similar picture for private SaaS startups. . Here’s what you can do to move the needle: Sales: Sell to the right customer and don’t get too greedy on the initial deal.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

ChurnZero

FEBRUARY 8, 2022

ChurnZero, a leading Customer Success software platform, today announced it has been named to G2’s 2022 Best Software Awards, placing #31 on the Project Management Products list and achieving the highest rating for Customer Success software. Explore ChurnZero customer reviews on G2 to learn more.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

OpenView Labs

JANUARY 13, 2022

45% of SaaS companies said they had some form of usage-based pricing, up from 34% in 2020. Fully embracing usage-based pricing rather than traditional seat-based subscriptions is analogous to making the transition from on-prem to SaaS in the first place. Customer Value Management will supercede customer success, Steven Forth.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

SaaStr

JANUARY 28, 2019

You don’t need us to tell you this is mainstream—even Jack Dorsey, co-founder, and CEO of Twitter and Square is investing in customer success: Hello St. Louis Square Customer Success team! So are you invested in your customers? If you’re in the SaaS industry, chances are you’ve heard of customer success.

Scale 107

Scale Marketplace as a Service Customer Success Scaling 107

SaaSOptics

MAY 19, 2022

Customer Acquisition is the process of acquiring new customers in a business. Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. What is a Customer Acquisition Strategy?

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

FEBRUARY 21, 2022

If you’re a savvy SaaS owner, chances are you’ll have heard about interactive user guides. All product managers want to delight and engage their customers. for user onboarding ), and offering self-service support with a Resource Centre can help your users expand their knowledge base.

SaaS 90

SaaS Onboarding Marketplace as a Service Engagement 90

Intercom, Inc.

FEBRUARY 6, 2020

Seeing a real demand for business courses in their consumer marketplace, the team identified an opening in the market to disrupt corporate training and hypothesized that employers would be more than willing to pay. Prospects were confused over how the marketplace worked and the sales team struggled to explain it.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

User Pilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? What do successful companies do to drive growth ? TL;DR Growth initiatives are strategies aimed at expanding a company’s customer base, market share, revenue, or profitability. To see how Userpilot helps SaaS companies grow, book the demo! What are growth initiatives?

Acquisition 96

Acquisition Scale Marketplace as a Service Onboarding 96

OpenView Labs

APRIL 7, 2021

We’ve grown accustomed to the traditional set of SaaS metrics as just part of how to operate a SaaS business. Here’s the thing: the traditional SaaS metrics playbook can be extremely misleading when it comes to managing a product-led growth (PLG) or consumption-based SaaS company. Probably not!

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

Totango

JANUARY 17, 2019

Not to get too philosophical, but each journey begins with a first step, and in the SaaS domain, that means onboarding. You can consider your customer to be in the onboarding phase right up until they start to gain value from your products and services. Help customers choose the right solution by considering their pain points.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

ChurnZero

MAY 17, 2022

WASHINGTON , May 17, 2022 — ChurnZero , a leading Customer Success platform, has earned multiple accolades from business and SaaS industry groups for its product innovation and industry leadership. “We deliver more than a Customer Success platform to our customers; we’re also their partners.

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

SmartKarrot

NOVEMBER 8, 2023

In the ever-evolving landscape of the business world, customer success has become an essential component for sustainable growth of business and long-term prosperity. Today, we will dive into the Top 7 Must-Have Customer Success Playbooks , which are indispensable for business growth.

Customer Success 10

Customer Success Marketplace as a Service Churn Onboarding 10

SaaSHolic

DECEMBER 2, 2021

Product onboarding is an essential part of customer activation and retention for businesses that are SaaS providers. One of the best things you can do for your customers’ success as a SaaS provider is to ensure that you walk them through a wholesome onboarding experience. What is successful onboarding?

Onboarding 52

Onboarding Strategy SaaS Underperforming Technical Team 52

ProfitWell

MARCH 27, 2020

Customers are most satisfied with a product when they can find the information they need quickly and efficiently. This is especially true for software products, including SaaS, which can have a steeper learning curve than other products. Why SaaS products need strong knowledge bases.

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

Intercom, Inc.

APRIL 18, 2019

They didn’t know it at the time, but they had also created an entire business category: an on demand, short-term rental marketplace, which has shot the value of their business north of $38 billion. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

Intercom, Inc.

APRIL 7, 2022

The company kickstarted the SaaS revolution we know so well today, but as SaaS was booming, so too was churning. Businesses quickly realized they were spending a bit too much on awareness and customer acquisition and not nearly enough on retention. And that, according to Catherine Blackmore , was the dawn of customer success.

Customer Success 118

Customer Success Technical Review Sales Hiring VP of Engineering 118

Totango

SEPTEMBER 30, 2020

Whether you’re a subscription SaaS company, a management consulting firm, or a hardware company that sells annual contracts for support services, you’ve likely found yourself in a situation where a customer misses a payment. Get started with this powerful new bloc today by installing it from the SuccessBloc Marketplace.

Payment Solutions 62

Payment Solutions SaaS Payments Payment Services Marketplace as a Service 62

Casey Accidental

OCTOBER 27, 2020

In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This builds on the first essay in the series of how there has been an increase in interest of SAAS-like models interested in becoming marketplaces over time.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SmartKarrot

APRIL 9, 2021

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers.

Customer Success 10

Customer Success Sales Recruiting Marketplace as a Service Consulting 10