User Pilot

MARCH 19, 2024

A feature rollout is a software development technique involving a gradual release of new features and updates. Benefits of feature rollouts for product teams Back in the waterfall days, companies and software houses released new products only when they were ready. This changed when Agile software development came around.

Software Development 105

Software Development Scale Development Benchmarks 105

SaaStr

APRIL 27, 2022

Listen to your customers. As we were pioneering a new platform in the mobile ecosystem, it was vital for us to listen to our customers. This led to Braze creating our entire brand around customer success. Cultivate humility and gratitude. Realizing opportunity and making changes.

Outsourced Development 236

Outsourced Development Mobile Pricing Software Development 236

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 49

Customer Success Technical Review Scale Software Review 49

TriTuns

NOVEMBER 13, 2018

When customer success (CS) first came into the mainstream, a lot of vendors focused very closely on their product. They spent a lot of time and effort explaining the product and its roadmap to customers. From technology focus to customer outcomes focus. Implications for Customer Success.

Customer Success 40

Customer Success Scale Technical Review Software Review 40

SmartKarrot

MARCH 18, 2021

Role: Director of Customer Success Location: Greater Minneapolis-St. Apply here: [link] Role: Director of Customer Success – Life Sciences Location: Remote, Mountain View, CA Organization: Egnyte As a Director of Customer Success, you will engage with Egnyte’s Life Sciences Customers.

Customer Success 10

Customer Success Sales Recruiting Technical Review Software Review 10

SmartKarrot

APRIL 27, 2021

Role: AVP, Customer Success Location: Remote, United States Organization: League Inc. As an AVP of Customer Success, you will own the vision and strategy of a robust end-to-end customer success framework. Develop a strong network of relationships among peers, partners, customers, and other key stakeholders.

Technical Advisors 10

Technical Advisors Customer Success Outsourced Development Customer Lifetime Value 10

SmartKarrot

JUNE 14, 2021

Role: Director of Customer Success Location: Tampa, FL, US Organization: Vector Solutions As a Director of Customer Success, you will drive the service strategy and accountable for performance and customer satisfaction. Develop and implement effective strategies for ensuring client engagement and adoption.

Customer Success 10

Customer Success Sales Recruiting Outsourced Development Finance 10

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. My background, as you outlined, started as a developer.

B2C 118

B2C B2B Scale Strategy 118

SaaStr

MAY 24, 2019

As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate. Harry Stebbings: Well it’s a sign of a special team and I love that emotional leadership. So that turned out to work well for everybody.

Sales Hiring 150

Sales Hiring Scale SMB Sales Recruiting 150

ChurnZero

NOVEMBER 8, 2019

Serious About Customer Success? The SaaS model has rapidly changed the software marketplace by lowering the b arrier s of entry and exit for buyers. These changes have made it essential that B2B software companies adapt and deliver ongoing use r value. Your CRM is Not Enough!

Customer Success 63

Customer Success Scale Headcount Scaling 63

User Pilot

JANUARY 14, 2024

The Vice-President of Product is a part of the senior leadership team and they are responsible for the overall product strategy and vision across the entire business. Marketing and market research – understanding customer needs and market trends is a core part of product management. On average, they make $331k a year.

VP of Engineering 105

VP of Engineering Management Underperforming Technical Team Compensation 105

How SaaS Works

OCTOBER 7, 2019

Same goes for your software engineers, support specialists, marketers, and leadership. lead generation, lead qualification, deal closing (sales), customer success, and product. The first step in succeeding in SaaS is understanding how SaaS works in practice.

SaaS Payments 40

SaaS Payments Scale Payment Solutions SaaS 40

Valuize Consulting

SEPTEMBER 30, 2021

Connect Your Customer Ecosystem With A Product Owner. Product Owner is one of the most widely misunderstood roles, both within the context of Customer Success and more broadly across software organizations. ” Q: What is the role of a Product Owner in the context of Customer Success Operations?

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

SmartKarrot

APRIL 13, 2020

As companies are increasingly interested to use SaaS as a winning strategy, several recent trends in 2020 have been observed amongst top SaaS businesses: In 2020, it is very important for SaaS businesses to create customer-success functions and take a more proactive approach towards customer success management.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Invest in customer success. Many of these are names that you know, and this is actually the largest we’ve seen in history. I think it’s a really staggering stat.

Cloud 101

Cloud Scale AWS Machine Learning 101

SaaStr

MARCH 20, 2019

Before that, he worked for 12 years at Trilogy, where he held key leadership roles helping the company grow from a start-up to a $300 million business. How do Jeff and Sameer think about what what truly special leadership looks like today? Really quickly, I am a software developer and I’d started multiple companies before Twilio.

Underperforming Technical Team 126

Underperforming Technical Team Development Software New CTO 126

OpenView Labs

FEBRUARY 8, 2019

Establishing your Account Entitlement will require multiple sessions with your sales and marketing leadership to get it right. ABM focuses on existing customer success and expansion just as much as, if not more than, new customer acquisition. Stand-up meetings are common in the world of agile software development.

Scale 58

Scale Software Review Sales Hiring Leadership 58

SaaStr

AUGUST 29, 2019

Again, I dated myself even more so it was the first popular agile software development process. You were supposed to program together in pairs but, but it set the set in the motion, that agile revolution scrum came after that and I’m throwing through HL guy, not just in software development but across the business.

Sales Hiring 110

Sales Hiring Scale Outsourcing Services Scaling 110

SmartKarrot

AUGUST 5, 2021

In recent years, Product Operations roles have evolved to include: Operations, Technical Ownership, Product Strategy, Project Management, Customer Success , and Professional Services. Products can be software, hardware, or even services. Like what you are reading? Read on to know more.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

Point Nine Land

APRIL 21, 2021

How to efficiently collect feedback from customer-facing teams? As your company grows, the customer facing teams (sales, customer support, customer success,…) are growing and the number of questions flowing to the product teams is growing: Is it possible to do this? How is it working? When are we going to do that?

Sales Hiring 52

Sales Hiring Startup Scale Software Review 52