User Pilot

OCTOBER 26, 2023

A detailed growth strategy for retaining customers may involve various tactics, including self-serve onboarding and support, referral programs, and informed feature development. Iterate on your pricing strategy to make the product competitive while generating enough revenue to support its growth. The Ansoff Matrix of Growth Strategies.

Acquisition 105

Acquisition Scale Marketplace as a Service Onboarding 105

OPEXEngine

OCTOBER 5, 2021

But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. In more mature software companies, we see oversized returns for companies that are moving to software-as-a-service subscription models (see Figure 1). Sticky after all.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Sales Hacker

MARCH 7, 2022

Influenced by their experiences with consumer marketplaces and leaning into their own technological comfort zones – buyers are more than capable of finding information on their own. Back in the day, the majority of Frank’s students wanted to go into investment banking and consulting. Today business buyers evolve at a rapid pace.

Technical Review 83

Technical Review Sales Marketplace as a Service Banking 83

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Below, we’ll explain how each of our agencies works, the services they provide, and what to expect from each of them in the future. NP Digital Marketing Services.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

Intercom, Inc.

FEBRUARY 6, 2020

The story you tell to the market, the competitive moats you build, the pricing models fueling your growth – everything that got you to where you are needs to be reimagined for your new buyer. When Eren Bali founded Udemy in 2010, he had a vision for what the marketplace would be: a place where anyone could teach and learn anything.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

SaaSOptics

MAY 19, 2022

Not only is it important to consider the efficacy of your strategy, but the cost of acquiring a customer as well. Keeping your customer acquisition costs low ensures that you’ll have greater profit margins, which can then be re-invested into your business and employees. Review your pricing strategy. The end result?

Acquisition 59

Acquisition Scale Strategy Software Review 59

SmartKarrot

MARCH 26, 2021

Role: Senior Manager / Director, Customer Success Location: Remote, Boston, MA, US Organization: MackeyRMS As a Senior Manager/Director of Customer Success, you will manage a team of CSMs as well as own accounts, including renewals and upsells. Escalate issues/cases to the Customer Success Director when needed.

Customer Success 10

Customer Success Sales Hiring Marketplace as a Service Scale 10

ProfitWell

OCTOBER 3, 2019

Sony halves the price of its PlayStation Now subscription service, as the cloud gaming saga rages on—adding new titles like “Grand Theft Auto V” and “God of War” to the subscription service. Perhaps this pricing slash will give them the leg up they'll need amid the gaming service boom. "A Name Your Price.

Marketplace as a Service 47

Marketplace as a Service Subscription Payment Features Education 47

OpenView Labs

APRIL 7, 2021

That’s because most of their growth is powered by the product itself through a highly efficient self-service motion. They then monetize with usage-based pricing and directly share in the success of their customers. This has attracted a whopping 10M+ developer accounts and 200k+ active customers.

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

Intercom, Inc.

JULY 11, 2019

As the General Manager for HubSpot’s Service Hub , Michael knows a thing or two about keeping customers close. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. So it was a combination of continued growth and customer demand.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. Then we went on to build another company called SteelBrick, another SaaS configure price quoting solution. com, where we’re building, deleting software marketplace, we’re also seeing software booming.

Software Review 176

Software Review Scale Technical Review SaaS 176

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

SmartKarrot

DECEMBER 18, 2020

As more and more companies are realizing the need to become customer-centric, their investment in customer service – both financial and conceptual – is rising rapidly. The need to become efficient in all the customer service processes are becoming more relevant than ever.

Marketplace as a Service 10

Marketplace as a Service Trends Customer Lifetime Value Headcount 10

Intercom, Inc.

OCTOBER 16, 2019

No matter the specifics of how your company adapts and grows, it’s crucial to be aware of how your pricing strategy relates to other aspects of your business. It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy.

Business Model 195

Business Model Scale Pricing Payment Methods 195

ChurnZero

FEBRUARY 22, 2019

A cheater is a customer who is actively being wooded by one (or maybe even more) of your competitors in attempts to steal their business. Knowing and understanding your competition is a critical step in executing a successful go-to-market strategy. This indicates that she is a passive customer. Customer Success Around the Web.

Churn 40

Churn Marketplace as a Service Customer Success Subscription 40

SaaStr

APRIL 30, 2022

It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. So the first question is what made SaaS so successful. Low touch you’re gonna talk a lot about what we call customer success teams. I mean, this is quite new.

SaaS Payments 238

SaaS Payments Metrics Payment Methods Scale 238

SaaStr

JANUARY 28, 2020

Maria : Yeah, I think, coming from a marketing side and thinking about that as a marketer, marketing is all about investments. There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there. Aaron : And they just have to do it.

Sales Hiring 200

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 200

Neil Patel

APRIL 20, 2021

Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features. Let’s look at an example in the world of marketing consulting services and products. service, program, online course, etc.) That’s not the case.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

SaaStr

JUNE 10, 2021

And I’m here to talk about SaaS products and how they can be delivered, and how you build a sustainable business for your own SaaS company as you serve customers. Because the packaging and pricing and thinking of the product will radically influence how successful you can be.

Outsourcing Services 139

Outsourcing Services Marketplace as a Service Outsourced Development Scale 139

SmartKarrot

OCTOBER 13, 2023

The insights derived can help tailor products, services, and experiences that mirror their expectations and desires. Segmentation: The age-old saying, “One size doesn’t fit all,” rings especially true in the customer-centric realm. The route t o customer loyalty is paved with understanding and solving their problems.

Retention 10

Retention Strategy Marketplace as a Service Innovation 10

ChurnZero

JUNE 22, 2021

Looking for a way to upskill or even reskill your Customer Success career? Their mission is to improve lives through learning and it’s the largest online destination that help students and businesses gain skills from expert instructors teaching over 155,00 online courses on topics from programming to leadership to Customer Success.

Customer Success 92

Customer Success Churn Consulting Marketplace as a Service 92

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. Join CEO Romain Lapeyre as he walks you through how to close your first 1000 customers based solely on data. Which is a super useful tactic.

Sales Hiring 127

Sales Hiring Sales Recruiting Scale Software Review 127

Neil Patel

JANUARY 20, 2021

It also happens to be the linchpin of any successful marketing campaign. In turn, the price of converting these potential buyers into actual buyers will be less. So, we’ll take the smarter route that doesn’t require a heavy investment for a small business owner. Don’t Just Promote Products and Services.

Social Media 145

Social Media Software Review Branding Engagement 145

SaaStr

MAY 14, 2023

Algolia went from zero to seven figures in revenue in 12 months, and the launch of their search as a service product, and grew pricing from $19 a month to $100,000, which sounds amazing. web services. Nicolas : Really, one step at a time, so we knew the first pricing was just testing the market, and we iterated a lot on it.

Sales Hiring 238

Sales Hiring Sales Recruiting Scale Payment Methods 238

Sales Hacker

APRIL 6, 2022

Sales teams often struggle with configuration of price quotes when dealing with complex products or services or large product catalogs. Whether purposefully or by accident, sales reps often deviate from pricing and discounting guidelines. CPQ stands for Configure Price Quote. What is CPQ?

Scale 93

Scale Software Review Marketplace as a Service Outsourced Development 93

SmartKarrot

MAY 15, 2020

All services and products in the market have a certain lifecycle. Only those products that survive the test market are then introduced to the customer base in a marketplace – thus starts the introduction phase. Though, a large amount of return of investment (ROI) should not be expected, at such an early phase.

Strategy 10

Strategy Marketplace as a Service SaaS Scale 10

Unbounce

JUNE 16, 2020

These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. These partners resell your product and benefit from offering ongoing services, usually on a retainer basis. To make these distinctions more clear, ask yourself, “who owns the selling and customer success functions, you or your partner?”

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

Chart Mogul

SEPTEMBER 15, 2023

5 Reasons I Hate the Rule of 40 by Mikael Johnsson, SaaS Nordic While not necessarily completely useless, I would strongly argue that R40 is a metric applicable to the world of PE and public markets investing and is not a good metric for assessing the quality of venture-stage companies. Because this drives investment decisions.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Intercom, Inc.

NOVEMBER 7, 2018

They’ve spent hours reading customer reviews, checking out your pricing options and researching competitors. With more and more people expecting real-time service, if you’re not communicating real-time with your prospects, your competitors are and they are stealing your leads. Make customer handoffs invisible.

Technical Review 161

Technical Review Marketplace as a Service Systems Review Customer Success 161

SaaStr

NOVEMBER 21, 2020

How does Rob think through pricing today in a way that encourages land and expand? How does Rob think about usage vs seat-based pricing in SaaS? How should sales and marketing work together on pricing? You look at the forward-looking ARR multiples on the stock price, and they were a lot lower back then.

SaaS Payments 257

SaaS Payments Scale Payment Services Payment Solutions 257

SaaStr

AUGUST 15, 2020

So I’m Nick Mehta, CEO of Gainsight and you probably have heard of Gainsight in the world of customer success and really excited to have two different voices in the world of how companies think about their customers. We’ve got everything from self-service all the way up to the enterprise.

Payment Methods 200

Payment Methods Merchant Services Scale Payments 200

Sales Hacker

MARCH 2, 2020

” When we break the Laws, we pay the price. You don’t have to be subservient, forfeit your self-respect, or fake enthusiasm about your product or service. In today’s crazy marketplace, new sales strategies are needed to penetrate these big accounts. How did forget?” Our sales suffer.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

SaaStr

MAY 3, 2019

Before that Manny was a Senior Product Manager @ Amazon where he engineered the compensation system for Amazon Associates and Web-Services which accounts for 15% of Amazon’s traffic. CEOs everywhere are seeking to innovate, but 81% say their teams are not equipped to meet the challenges needed to compete in today’s marketplace.

VP of Engineering 144

VP of Engineering Sales Hiring Technical Review Development Team Review 144

Hitenism

DECEMBER 26, 2016

That’s because the people who are working in the SaaS industry or investing in these businesses are sharing much more of the details about all aspects of growing and scaling a SaaS business. The animal is your customer type. Work backwards from there to get your pricing model and acquisition channels.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

SaaStr

FEBRUARY 18, 2020

But you’ve really focused in the area of customer success. They’re investing in growth. So I think that’s contributing to this importance of kind of investing in marketing and sales. So how do you put a price on that? So in our case, the price was about a million bucks of net spend.

Scale 208

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 208

SaaStr

JULY 11, 2019

Also, don’t miss out on discounted prices for SaaStr Annual 2020 tickets. What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service.

Sales Hiring 261

Sales Hiring SMB Scale Cloud 261

Chargify

AUGUST 17, 2017

You could pay a fair price. Sorry, we’re not trying to bring up that you missed investing in Amazon when it went public. Did you change the price of your SaaS? Your company’s NPS (Net Promoter Score) is the ultimate barometer of customer satisfaction and separates the promoters from the detractors.

Scale 53

Scale Sales Hiring Artificial Intelligence SaaS 53