Tom Tunguz
FEBRUARY 22, 2020
When I started in venture capital, one of the questions I learned to ask very early on was competition. A small number of innovators and early adopters might use a minimal feature set product. Founders would often reply that competition validates the opportunity. I’ve since realized I was wrong.
ChurnZero
JANUARY 3, 2020
Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.
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SaaStock
JANUARY 30, 2019
It is a venture capital firm based in Brazil and Silicon Valley. Its partners boast diverse venture experience and have previously invested in more than 70 companies. It supports them with their go-to market strategy, marketing, sales, customer success, and business development. Stage: Early Stage Venture, Seed.
Sixteen Ventures
DECEMBER 31, 2019
Customer Success is transformative. Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Here’s to your success in 2020! . .
SaaStr
MARCH 22, 2023
Silicon Valley-based venture capital companies might tell you to build productivity models around hiring salespeople and scaling your organization that way, but it’s not the way. One type of customer may like the path of innovation, while others may be tech-driven, like IT teams and global CIOs. Otherwise, it won’t work.
ChurnZero
AUGUST 23, 2019
ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.
Tom Tunguz
OCTOBER 21, 2017
Thousands if not tens of thousands of pages have been written about the marketer, sales developer, inside account executive and customer success play. This rivalry causes four major responses: Verticalization - compete with a horizontal player by picking one customer segment and building a product better suited to them.
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