Remove Customer Success Remove Innovation Remove Venture Capital
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The Strategic Importance of Competition

Tom Tunguz

When I started in venture capital, one of the questions I learned to ask very early on was competition. A small number of innovators and early adopters might use a minimal feature set product. Founders would often reply that competition validates the opportunity. I’ve since realized I was wrong.

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ChurnZero Named Customer Success Leader in G2 Winter 2020 Report

ChurnZero

Out of 20 solution providers included in G2’s Winter 2020 Momentum Report for Customer Success Software, ChurnZero has received the highest Momentum Score, based on exceptional customer satisfaction and market growth, reinforcing ChurnZero’s position as the pacesetter in the Customer Success industry.

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18 investors fueling Latin America’s SaaS superstars

SaaStock

It is a venture capital firm based in Brazil and Silicon Valley. Its partners boast diverse venture experience and have previously invested in more than 70 companies. It supports them with their go-to market strategy, marketing, sales, customer success, and business development. Stage: Early Stage Venture, Seed.

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ChurnZero Leads G2’s Momentum Report for Customer Success Software

ChurnZero

ChurnZero Leads G2’s Summer 2019 Momentum Report for Customer Success Software. The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year.

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The Rising Stakes in SaaS

Tom Tunguz

Thousands if not tens of thousands of pages have been written about the marketer, sales developer, inside account executive and customer success play. This rivalry causes four major responses: Verticalization - compete with a horizontal player by picking one customer segment and building a product better suited to them.

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Three chief customer officer job descriptions we love

ChurnZero

What does the chief customer officer role encompass? A chief customer officer is an operational role responsible for all customer-facing activity post-sale. This often includes leading implementation, customer success and customer support teams. How do CCOs influence product development and innovation?

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10 Things That Would Have Helped Me Go From $1m to $10m Faster with Less Stress

SaaStr

Cash was tight and I didn’t know any great VPs of Biz Dev, so between myself and my VPs of Sales, Product and Customer Success, we all jointly managed our key partners. That was great and created freedom from venture capital and many other benefits. I got this advice and believed it, but didn’t act on it.