Totango

NOVEMBER 27, 2023

“Customer success is driving value to customers. Digital customer success is driving value more efficiently using a software or service that allows companies to grow and deliver value without using excessive resources” – Chris Dishman, SVP Customer Success, Totango.

Customer Success 103

Customer Success Scale Systems Review Software Review 103

Totango

APRIL 6, 2023

With budgets being cut, staff being laid off, and sales cycles getting longer, many businesses are feeling the pressure, especially in the tech sector. To survive this tough “do more with less” climate, companies are turning to their customer success (CS) teams to ramp up their customer retention and expansion efforts.

Innovation 85

Innovation Scale Revenue Technical Review 85

Totango

APRIL 9, 2024

Is 2024 the year of customer success or sales? They unanimously agreed that 2024 is the year of the ICP (Ideal Customer Profile). The cohesion between these teams can significantly drive customer value and results, which impacts retention, expansion, and, ultimately, predictable growth.

Scale 106

Scale Sales Compensation Customer Success 106

Totango

NOVEMBER 27, 2023

This shift presents a compelling opportunity for B2B enterprises to invest in tailor-made tools for their post-sales organizations and customer success (CS) teams. Forrester recognizes the value customer success platforms can provide to B2B companies looking to foster retention, growth, and advocacy.

Trends 91

Trends Customer Success Machine Learning Artificial Intelligence 91

Sales Hacker

JULY 28, 2021

In providing a neutral ground for marketing, sales, and customer success, RevOps must also analyze contexts to convey insights quicker. Find Revenue Innovators on Apple Podcasts , Google Podcasts , and Spotify. Or just search for Revenue Innovators in your favorite podcast player!

Customer Success 98

Customer Success Marketing Sales Innovation 98

Totango

OCTOBER 12, 2022

Combined with intense competition and sign-up discounts, not to mention global inflation prompting many consumers to rethink their budgets, the customer retention stakes are high. . With the potential for churn dramatically increasing, customer success is a key priority. Leading the charge. Expert collaborators.

Customer Success 110

Customer Success Churn Enterprise Trends 110

Tom Tunguz

MARCH 11, 2017

Each one of us has an idea what might make a better CRM, marketing automation suite or customer support. Other startups prefer to combine a product innovation with a reinvention of the sales process. The four key innovations in SaaS sales strategies I’ve observed so far are: Bottoms-up. Segmentation.

Innovation 111

Innovation Scale Sales Hiring Sales 111

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Customer Success 82

Customer Success Scale Innovation Forecasting 82

Totango

DECEMBER 7, 2023

Merging sales and customer success (CS) is a delicate art that is often challenging but necessary for driving business results and creating a frictionless customer journey. Our hypothesis is that NPS is going to improve for each vertical,” Hodges said. “We

Revenue 89

Revenue Sales Customer Success Technical Review 89

SaaStr

APRIL 20, 2024

Marketing hackers, sales hackers, product hackers. AI in Sales and Marketing AI is disrupting sales and marketing, particularly in support and SDR /BDR functions, due to the shortage of skilled workers and the potential for increased efficiency and cost savings. "We all need more hackers on our team. And so much more!

Sales Hiring 262

Sales Hiring Startup Marketing Technical Review 262

SaaStr

MAY 8, 2022

Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. SaaStr 552: 5 Lessons on Building Your Sales Organization for Scale with Than Hancock, EVP of Sales @ Podium and Carlie Adams, Head of West Coast Sales @ Podium. 9 Things Your New Head of Product Should Do in Their First 30 Days.

Scale 236

Scale Engineering Payment Features Sales 236

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

MARCH 25, 2023

So one recent survey we did really brought out a healthy debate: does your VP of Sales really need to be a product expert? Many of the comments said it was more important a VP of Sales understand process and leadership more than the product itself. They often melt. I say, you just gotta know the product. Not just with buzzwords.

Scale 233

Scale Sales Hiring Sales Recruiting Sales 233

SaaStr

FEBRUARY 20, 2022

Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: Your Sales Efficiency Will Probably Plummet Toward $10m ARR. 30+ SaaS CEOs Share The Signs Their First VP of Sales … Just Wasn’t Going to Work Out. Dear SaaStr: Should We Pay Our Sales Reps on Renewals? Plan For It.

SMB 231

SMB Scale Marketing Sales 231

ChurnZero

DECEMBER 7, 2023

From living and breathing innovation, to questioning the status quo, to relentlessly pursuing customer value and breakthrough results, it takes a lot to become a ChurnHero Award winner. This year, five spectacular customer success teams have joined the list. Here’s what they achieved, and how they did it.

Customer Success 52

Customer Success Scale Technical Review Systems Review 52

SaaStr

SEPTEMBER 29, 2023

Customers care just as much about talking to the CEO if you have 5 employees as 5,000. Customers know they are taking a risk in picking a start-up to work with. They expect innovation and a personal touch back as quid-pro-quo for taking that risk. The customers love it. Now take it a step further, and show up in person.

Startup 273

Startup Innovation Customer Success Retention 273

SaaStr

JULY 25, 2023

It brings together industry leaders, innovators, and customers to showcase the latest products and technologies. It offers valuable insights, networking, and opportunities to learn from successful SaaS founders and investors. It explores strategies for retaining and expanding customer relationships.

ChatGPT 227

ChatGPT AWS SaaS CTO 227

ChurnZero

MAY 3, 2022

Whether you’re building your expertise in cooking, crocheting, coding, or Customer Success, YouTube is now the place to level up. Let’s explore five of the best Customer Success YouTube channels for learning how to fight churn, understand industry trends, and position yourself for professional success in CS.

Customer Success 98

Customer Success Scale Sales Hiring Leadership 98

CustomerSuccessBox

APRIL 12, 2022

While the core of the Customer success function involves anticipating client difficulties and providing proactive solutions to the customers. The needs of customers are continuously evolving and with that, you as a business should also reshape your strategy to keep up with the trend and maintain the growth of your business.

Customer Success 52

Customer Success Artificial Intelligence Machine Learning Construction 52

SaaStr

FEBRUARY 7, 2023

with Aashish Krishna Kumar, Head of GTM at Togai Sales Enablement 2.0 – Elevate Rep Performance with Divanshu Goyal, Sales at GTM Buddy Common scaling pains for SaaS businesses and how to overcome them. Straight from a SaaS CCO with Yellow.ai’s CCO with Shekar Murthy, Chief Customer Officer at Yellow.ai

VP of Engineering 246

VP of Engineering Technical Cofounder Outsourcing Services CTO Coach 246

CustomerSuccessBox

AUGUST 23, 2021

With more than 70,000 attendees from sales, marketing and service fields, it presents a vast opportunity for individuals and teams to network in person as well as online. This summit discusses the importance and innovations of customer success. TSIA Customer Success Conference. Customer Engagement Summit.

Customer Success 52

Customer Success Scale Innovation Acquisition 52

Totango

JANUARY 19, 2022

Whether you’ve worked in the customer success industry for a while or you’ve recently decided that this is the career path for you, searching for Customer Success Manager jobs can be intimidating – especially if you don’t know where to start. Top Skills Needed for All Customer Success Manager Jobs.

Customer Success 102

Customer Success Management Sales Hiring Interviewing 102

SaaStr

NOVEMBER 21, 2022

Understanding your ICP is a foundational and organization-wide decision because it impacts your downstream sales and marketing efforts. . Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Tip #3: Scale with customer-centric innovation. .

Payments 192

Payments Payment Methods Embedded Payments Scale 192

SaaStr

OCTOBER 26, 2022

Put users at the center of product decisions, innovate with a hypothesis-driven approach, then align your business model with user interests. This will help you develop a more aligned product with the messaging, marketing, and sales to unlock product-led growth (PLG). Let your customers set the bar for excellence. .

Enterprise 181

Enterprise Scale Sales Communication 181

ChurnZero

MAY 19, 2020

It’s time for another installment of our blog series where we spotlight a Customer Success professional and get their take on the industry as well as get to hear some of their top tips they’d like to share. Brian is the Senior Director of Customer Success at RFP360, where he leads the customer experience team.

Customer Success 98

Customer Success Technical Review Forecasting Consulting 98

CustomerSuccessBox

JUNE 10, 2022

” Suggested Read : The Effective way to Sales, Customer Success, and Implementation Handoff. For illustration, the marketing team works in synergy with the sales team to pull off leads. Importance of collaboration in Customer success. To specifically add to this; Develops creativity and innovation.

Communication 52

Communication Customer Success Technical Review Systems Review 52

Valuize Consulting

APRIL 8, 2022

As a revenue leader, are you empowering and incentivizing all of your customer-facing teams to drive maximum NDR in your organization? Driving Net Dollar Retention (NDR) cannot be the sole responsibility of your Sales, Customer Success or Renewals department alone. Best Practice 2: Invest In A Separate Renewals Function.

Innovation 52

Innovation Underperforming Technical Team Outsourced Development Compensation 52

Chaotic Flow

AUGUST 18, 2015

The last post examined the challenges of aligning SaaS customer acquisition , resulting in a short a list of SaaS Customer Alignment Tips. This post continues the list of tips into the second half of the SaaS customer lifecycle by examining the challenges of aligning SaaS customer success. Churn Starts on Day One.

Customer Success 138

Customer Success Underperforming Technical Team Scale SaaS 138

CustomerSuccessBox

APRIL 6, 2022

Processes are king in the field of customer success. Many customer success teams rely on a systematic approach to get everything done during the day. They ensure that nothing important for particular customers falls between the cracks. The solution is to drive those ‘aha’ moments with customer success.

Customer Success 52

Customer Success Scale Systems Review Innovation 52

Totango

FEBRUARY 5, 2021

Our increasingly customer-centric economy has established Customer Success as critical to every business’s overall strategy. Any CS team member knows that happy customers make for a thriving enterprise, but the same cannot always be said for C-level executives or your board of directors.

Customer Success 72

Customer Success Business Forecasting Onboarding 72

ChurnZero

SEPTEMBER 1, 2020

Virtual events present uniquely flexible opportunities for Customer Success professionals to brush up on skills and to learn from peers, albeit from the safety of being behind a webcam. 1) Out of the Box: ABX Strategies for Marketing, Sales, and CX. 2) The Customer Conference. 3) The Customer Room.

Customer Success 98

Customer Success Technology Churn Trends 98

SaaStr

APRIL 14, 2020

Or at least by splitting up sales-driven and self-service revenue. Or enterprise vs smaller customer. More of you right now should be putting that aside a bit and segmenting your customers into 3 new groups: Growing. And setting different goals for sales and retention for each segment: Growing. Struggling. Struggling.

Scale 256

Scale Sales Healthcare Retention 256

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. Bitter tech rivals put aside their differences to create world-changing innovations. What do these four pairs have in common?

Scale 91

Scale Customer Lifetime Value Acquisition Customer Success 91

ChurnZero

AUGUST 21, 2020

So, to reprieve our collective cry for clarity, we asked industry experts to give their best predictions on the future of Customer Success. So, without further ado, here’s what our Customer Success experts had to say: You Mon Tsang , CEO, ChurnZero. Greg Saiz , VP of Customer Success, Betterworks.

Customer Success 84

Customer Success Technical Review AI Trends 84

SaaStr

APRIL 24, 2022

Don’t Hire a VP of Sales Everybody Loves. SaaStr 548: How to Build a Super High-Retention Sales Team with Twilio SVP & GM of North America Sales, Alice Katwan. Learnings from Innovating in Underserved Markets with Samsara CPO Kiren Sekar. The Private Equity Math of 1+1=3 in SaaS Acquisitions.

Sales Hiring 276

Sales Hiring Revenue Scale SMB 276

CustomerSuccessBox

DECEMBER 6, 2021

With the grace of a number of Customer Success communities, we have come a long way to 2022. Where now we see a new avatar of the emerging customer success, with the rise of customer advocacy and expansion putting in greater emphasis on customer onboarding. Lincoln Murphy. Aaron Thompson. Alex Farmer.

Customer Success 52

Customer Success VP of Engineering Scale Consulting 52

Tom Tunguz

MARCH 17, 2016

In the Innovator’s Solution , Christensen proposes the idea of competing against non-consumption. He says, “A new-market disruption is an innovation that enables a larger population of people, who previously lacked the money or skill, now to begin buying and using a product and doing the job for themselves.”.

Innovation 100

Innovation SaaS Payments Payment Solutions SaaS 100