ProfitWell

SEPTEMBER 30, 2019

What is growth hacking? Growth hacking was coined by Sean Ellis to describe strategies that singularly and obsessively drive a company's growth. The idea of growth hacking is ambitious, if not vague. They are changes you make across your workflow that align your entire team to work toward growth.

Growth Hacking 40

Growth Hacking Customer Lifetime Value SaaS Business 40

Sixteen Ventures

SEPTEMBER 6, 2023

Something doesn’t add […] The post Why High Usage Doesn’t Guarantee Customer Success appeared first on Customer-centric Growth by Lincoln Murphy. Contraction at renewal is creeping up. And expansion is way lower than it should be.

Customer Success 64

Customer Success Churn Engagement Metrics 64

Sixteen Ventures

AUGUST 30, 2023

You’ve built your Customer Success team from the ground up, and you’re rightfully proud of it. You’ve always had your hands on the steering wheel, ensuring smooth rides for your clients. But now your team is growing.

Scale 64

Scale Customer Success Scaling Growth Hacking 64

SaaStr

APRIL 12, 2021

The biggest mistake folks make when they go to hire a VP of Sales is hiring a top AE that's never really built a team. But it does not remotely prepare you to be a VP of Sales on its own. How to Succeed as a First Time VP of Sales. corporate marketing or growth hacking) insisting on being your CMO.

Sales Hiring 315

Sales Hiring PayPal Growth Hacking Startup 315

SaaStr

NOVEMBER 19, 2020

But a great head of demand gen (or maybe growth hacking if you are SMB) should be very accretive at even $20k in MRR. More on that here and a great video discussion below: You’ll probably be ready for your first VP of Sales by $1m in ARR. This will seem crazy early to many of you. It’s not fatal.

Part-Time VPE 363

Part-Time VPE Sales Hiring CTO Hire Scale 363

SaaStr

JUNE 23, 2020

You can hack managing and finding 1–3 reps yourself, but after that, you really need a VP of Sales. SaaS products get too complex to hack a product roadmap too long. You can’t hack it forever. In SaaS, it is recruiting your VPs and management team : SaaS products mostly don’t sell themselves.

Part-Time VPE 229

Part-Time VPE CTO Hire Fractional VPE Sales Recruiting 229

Sixteen Ventures

JULY 17, 2023

The only universal truth in Customer Success is that it’s always evolving. The more contact our ideas, frameworks, and methodologies have with customers, the more we learn, and the more things need to evolve. If you’re using the strategies and tactics popular even 3 years ago, you’re being left behind.

Customer Success 52

Customer Success Strategy Growth Hacking Engagement 52

yoursales

JANUARY 28, 2022

Sales Stack 2022 Sales Tools for Professional B2B Sales SALES STACK 2022: Sales Tools for. Professional Sales SALES STACK. 2021: Sales Tools. Sales W hich challenges would you like sales technology to solve for your sales team? What is sales technology here to do?

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Sixteen Ventures

MAY 11, 2023

But the customer postpones. It’s not an uncommon scenario in the world of customer success. But what if we told you that this roadblock could be transformed […] The post The Art of Objection Handling in Customer Success appeared first on Customer-centric Growth by Lincoln Murphy.

Customer Success 52

Customer Success Growth Hacking Engagement Sales 52

Sixteen Ventures

AUGUST 23, 2023

Every Customer Success Manager (CSM) and Head of Customer Success has felt it at some point: the nagging sense that although Goal Discovery is essential, something is missing in the process of keeping those goals continually aligned.

Customer Success 52

Customer Success Management Growth Hacking Churn 52

yoursales

JANUARY 29, 2021

Sales Stack 2021. Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. Sales technology for professional sales will be more important than ever. In 2020 almost every single Sales Professional was forced inside. Same goes for Sales Professionals.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

Totango

JANUARY 22, 2019

With this focus on recurring revenue, your goal becomes increasing the lifetime value of your customer relations. It requires you to use SaaS customer success best practices centered around mutual growth, a deep understanding of customer behavior, and constant monitoring of your customer’s journey.

Customer Success 72

Customer Success Customer Lifetime Value SaaS Growth Hacking 72

yoursales

DECEMBER 23, 2019

SALES STACK 2020. Sales Tools for Professional Sales. SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS. W elcome to "Sales Stack 2020 - Sales Tools for Professional Sales". Next to that we'll continue to have the full list of sales tools available right here.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Sales Stack 2020. Sales Tools for Professional Sales. SALES STACK 2020: THE TOOLS SALES STACK 2020: THE TOOLS. W elcome to "Sales Stack 2020 - Sales Tools for Professional Sales". Next to that we'll continue to have the full list of sales tools available right here.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 12, 2018

SALES STACK 2019 SALES TOOLS FOR. PROFESSIONAL SALES SALES STACK 2019: THE TOOLS SALES STACK 2019: THE TOOLS I t’s 2019 and we’re back at the sales tools workshop, working out the best sales tools for your sales process. Which sales tools best support your sales process?

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

SaaStr

MARCH 13, 2023

Co-founder and CEO of Scratchpad, Pouyan Salehi, and OpenPhone’s Co-founder, Daryna Kulya, share how they consistently engineer delightful experiences for their customers. Prioritize user experience as a growth strategy Today, most SaaS companies depend on growth hacking and funnel optimization to unlock growth.

Growth Hacking 207

Growth Hacking Social Media SaaS Business 207

SaaStr

APRIL 16, 2023

And we ended the day with an incredible combo of the hottest app at that time (and one of the hottest ever), Slack, who likely was around $30m ARR or so … and hadn’t yet added a sales team! I’m like, “Where can I talk to a sales rep?” Can you get to $100 million without a sales team, do you think?

Scale 337

Scale Sales Hiring PayPal Development Team Review 337

Sales Hacker

DECEMBER 20, 2018

The path to sales enlightenment requires continuous self-learning, but there’s a real problem. That’s why we’ve rounded up the complete list of best sales podcasts to turbocharge your journey to achieving sales mastery. Listen To Sales Podcasts, Then Go Listen To Your Prospects! . Salespeople are BUSY.

Scale 111

Scale Underperforming Technical Team Sales Social Media 111

The Angel VC

JANUARY 15, 2015

As I've written before , when Mikkel told me how Zendesk was doing sales and marketing in 2008, I was intrigued but also slightly confused. Most of the terms like content marketing, inbound marketing or growth hacking didn't even exist yet or weren't widely used. I don't intend to sound harsh. It's the market which is harsh.

Growth Hacking 113

Growth Hacking Scale SaaS Content Marketing 113

User Pilot

AUGUST 30, 2023

Product Drive is Userpilot’s FREE online event where experts from top companies come to share growth and marketing insights. The event is for anyone responsible for driving growth for their product. She’s also a bestselling growth hacking instructor (70k+ students) and has a GTM book coming out soon.

Scale 92

Scale AI Growth Hacking Innovation 92

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

Chart Mogul

DECEMBER 18, 2018

First 90 Days Plan for Customer Success Management. Most customer churn happens in the first 90 days. It will also help point out flaws in your product, sales, pricing plan and / or customer success strategy.” How we went from 10 to 200 paying customers in less than 6 months.

Growth Hacking 74

Growth Hacking SaaS Systems Review Pricing 74

SaaSOptics

APRIL 7, 2022

How do they benefit SaaS companies, and what tools are needed to implement a successful freemium offering? What is Product-Led Growth (PLG)? ” In other words, the product sits at the center of all growth-related activities under a product-led framework. Your product can drive customer acquisition. Not exactly.

Business Model 74

Business Model Payment Features Business SaaS 74

Sixteen Ventures

JULY 13, 2023

The essence of successful business lies in the ability to unlock consistent, efficient growth. But amidst the pressures of targets, competition, and shifting market dynamics, the struggle to optimize revenue operations and foster seamless alignment between Sales, Customer Success, and Marketing can feel like an uphill battle.

Revenue 52

Revenue Customer Success Sales Marketing 52

Incredo

OCTOBER 8, 2019

Your team should design your website in a way that users instantly understand which buttons are clickable, in which sections to find the necessary information and don’t wait for more 2-3 seconds until the page loads. Offers and high-performance landing pages – When your leads enter your sales funnel, the most exciting part begins.

Acquisition 148

Acquisition Strategy Technical Review SaaS 148

Sixteen Ventures

JULY 13, 2023

Emails meant to drive essential action from your customers or prospects – only to receive nothing but silence in return. Are you tired of sending emails that are lost in the void, never to be seen or acted upon? You’re not alone.

Engagement 52

Engagement Metrics Customer Success Development 52

Sixteen Ventures

JULY 12, 2023

Whether you’re a Customer Success Manager (CSM), Sales Development Rep (SDR), or anyone tasked with engaging prospects or customers via email, you know all too well that sinking feeling.

Customer Success 52

Customer Success Engagement Development Management 52

User Pilot

FEBRUARY 4, 2023

WOW experiences are often associated with exceptional customer service but can also apply to the customer experience in other contexts. When you wow your customers with the right strategies, you create a happier user base and increase the odds of long-term customer success.

Social Media 73

Social Media Software Review Growth Hacking Onboarding 73

Totango

JANUARY 10, 2019

At its core, customer success is simple: take care of your customers and they’ll take care of your business. Nurture relationships, and not only will customers receive excellent service and well-supported products, but your enterprise will be financially healthy in the long-run. And what new capabilities are available?

Engagement 63

Engagement Growth Hacking Enterprise Forecasting 63

Incredo

OCTOBER 8, 2019

Your team should design your website in a way that users instantly understand which buttons are clickable, in which sections to find the necessary information and don’t wait for more 2-3 seconds until the page loads. Offers and high-performance landing pages – When your leads enter your sales funnel, the most exciting part begins.

Acquisition 134

Acquisition Strategy Technical Review SaaS 134

User Pilot

JUNE 13, 2022

We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. The Userpilot blog provides well-researched, in-depth articles on user onboarding, product growth, product growth, user experience, and so much more. SaaS growth. Ready to dive in? Brad Feld blog.

Venture Capital 52

Venture Capital SaaS Data Scale 52

FastSpring

JANUARY 27, 2022

7 growth hacks from the SaaS experts. Flat-rate pricing is commonly tied to a product-led growth (PLG) sales model, in which you make it easy to sign up and try your product for free, then offer customers an upsell to a paid plan. Enterprise plans: For large customers. Learn more here. Automate what you can.

Merchant Services 132

Merchant Services Payment Services SaaS Payments Payment Solutions 132

The Marketing & Growth Hacking Publication

FEBRUARY 12, 2019

No matter how much time you spend poring over sales numbers , they won’t tell you which customers really love you. Bradley explains , “These loves are important to tap into because consumers want to be treated as individuals, not sales numbers. To Create Loyal Customers, Treat Them Like Friends. Write for us.

Growth Hacking 40

Growth Hacking Construction Branding Interviewing 40

Sixteen Ventures

OCTOBER 25, 2023

As a Head of Customer Success, you’ve heard the benefits of advocacy. Your advocacy program is more of a flicker than a flame, and you’re wondering if the […] The post Build a Social Proof Machine: Consistently Generate Real Advocates at Scale appeared first on Customer-centric Growth by Lincoln Murphy.

Scale 64

Scale Scaling Customer Success Growth Hacking 64

Sixteen Ventures

OCTOBER 18, 2023

You’re smart; you’ve got your finger on the pulse of Customer Success, and you’re up to your ears in metrics, strategies, and buzzwords. If you’re not focusing on genuine, earned customer advocacy, you’re leaving an unparalleled opportunity on the table. Hold on a second.

Customer Success 64

Customer Success Metrics Strategy Growth Hacking 64

wepay

FEBRUARY 20, 2018

So we will take a look at some of the better advice out there to do just that and achieve growth through those three stages. Its focus is mostly on sales and the list is generally about growth hacks, but despite that the post also thinks about customer interactions in the form of an hour glass rather than a funnel.

SaaS Payments 40

SaaS Payments Strategy Payments SaaS 40

FastSpring

SEPTEMBER 16, 2022

But our customer relationships can also be strengthened by giving members additional access to those of us at FastSpring. FastSpring already offers a diverse, responsive support team for customers and their buyers, and we have customer success managers for some of our customers with particularly large or complex businesses.

SaaS Payments 143

SaaS Payments Payment Solutions Merchant Services Software Review 143