Incredo

OCTOBER 8, 2019

If your users are small and medium-sized enterprises, you can create a case studies deck elaborating who was your customer, what difficulties he was facing, how your software helped overcome difficulties. You can spice up your customer success stories with client testimonials. That’s what we are talking about now.

Acquisition 134

Acquisition Strategy Technical Review SaaS 134

Totango

JANUARY 10, 2019

At its core, customer success is simple: take care of your customers and they’ll take care of your business. Nurture relationships, and not only will customers receive excellent service and well-supported products, but your enterprise will be financially healthy in the long-run. And what new capabilities are available?

Engagement 63

Engagement Growth Hacking Enterprise Forecasting 63

Outseta

JANUARY 10, 2020

Equity Allocation Dave, Dimitris, and myself have yet to pay ourselves any salary and continue to earn sweat equity in Outseta based on the time we’ve invested in building the business. We also plan to gently accelerate investments in growth at a pace that’s healthy and sustainable—reaching profitability is well within our sights.

SaaS Payments 55

SaaS Payments Scale Payment Methods Payment Solutions 55

yoursales

JANUARY 28, 2022

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Drift – a messaging app for sales & customer success. Currenty investing time in our Drift setup.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

yoursales

JANUARY 29, 2021

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Salesforce.com – The Customer Success Platform To Grow Your Business. Sales Stack Graveyard. Other Tools.

Scale 104

Scale Payment Methods Payment Solutions Sales Recruiting 104

User Pilot

JUNE 13, 2022

The Angel VC blog is devoted to discussing internet start-ups, SaaS, and early-stage investing. Stay up to date on the latest technologies, growth hacks, and marketing strategies. We provide well-researched, in-depth articles on user onboarding , product growth, user experience, and much more. SaaS growth.

Venture Capital 52

Venture Capital SaaS Data Scale 52

FastSpring

SEPTEMBER 16, 2022

Valid question, and I’m going to answer it — because the reasons (plural) we have for investing in this initiative may not be as simple as the most cynical among us assume. Companies don’t just invest in new programs to benefit random business people on the internet; they do it because it serves their own business in some way.

SaaS Payments 145

SaaS Payments Payment Solutions Merchant Services Software Review 145

The Marketing & Growth Hacking Publication

FEBRUARY 12, 2019

True brand loyalty isn’t just about having people clamoring for your solutions; it’s about having customers who are emotionally invested in your company’s success. Sign Up Today Thanks for reading The Marketing & Growth Hacking Publication Join our Facebook Group. Getting consumers to that point takes work?—?relationship

Growth Hacking 40

Growth Hacking Construction Branding Interviewing 40

yoursales

DECEMBER 23, 2019

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Salesforce.com – The Customer Success Platform To Grow Your Business. Sales Stack Graveyard. Other Tools.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

yoursales

DECEMBER 23, 2019

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Salesforce.com – The Customer Success Platform To Grow Your Business. Sales Stack Graveyard. Other Tools.

Scale 102

Scale Payment Methods Payment Solutions Sales Recruiting 102

The Marketing & Growth Hacking Publication

APRIL 11, 2019

As the buyer’s journey in B2B is typically longer than in B2C marketing, B2B content investment is usually much larger. Use case studies based on customer success stories, talk about how your products are created, or share behind-the-scenes stories. It humanizes your brand and can give you the competitive edge. Write for us.

Content Marketing 40

Content Marketing B2B Strategy Social Media 40

Intercom, Inc.

JULY 11, 2019

You should spread those kinds of cuts more evenly and try to then invest in your customers, so you can come out of that downturn a little bit better. That’s disappointing for me to see, because I feel for the people, but I also feel for the customers that have to deal with the results of that action. Source: HubSpot Research.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

yoursales

DECEMBER 12, 2018

Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Salesforce.com – The Customer Success Platform To Grow Your Business. Sales Stack Graveyard. Other Tools.

Scale 99

Scale Payment Methods Payment Solutions Sales Recruiting 99

User Pilot

MAY 19, 2021

SaaS marketers need to move fast and break things, but rather than jumping from one ‘shiny new growth hack’ to another, stick to a few tried and tested tactics first. After its successful Beta launch, everybody is rushing to it, regardless if it makes sense for them or not. Generating customer loyalty. Brand awareness.

B2B 119

B2B Marketing SaaS Social Media 119

SaaStr

OCTOBER 11, 2019

How does it change how marketing works with sales and customer success? I did a short tour through investment banking where, like I say, I learned math. Harry Stebbings: I’ve had Joe Chernov on the show and he said that marketing is more and more being integrated with customer success. Dave King: Absolutely.

B2C 132

B2C Technical Advisors Sales Hiring Branding 132

SaaStr

AUGUST 29, 2019

Where it makes sense to invest your precious resources when to outsource, and how to save yourself money without cutting corners. So we invested over the years into multiple partnerships that ultimately brought us literally nothing. But your success, you can all at least I can always trace to the right people in the company.

Sales Hiring 107

Sales Hiring Scale Outsourcing Services Scaling 107

SmartKarrot

AUGUST 26, 2021

Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue. Things have totally transformed the second customer success as a niche has walked into that door. Learn how to kick start your customer-centric revolution and make your investment in success stick for the long term.

SaaS 10

SaaS Growth Hacking Scale Social Media 10

SaaStr

JUNE 10, 2021

For example, say I would usually spend 10 hours weekly to manage work on my team, and I decide to hire Monday.com for strictly that purpose, what percentage of the time must I save using Monday.com to make it actually valuable to me worth the investment? So next question by Rana is what was your aha growth hack that led to scaling?

Outsourcing Services 139

Outsourcing Services Marketplace as a Service Outsourced Development Scale 139

SmartKarrot

FEBRUARY 16, 2022

Alexander Theuma is the founder of SaaStock – a one-stop source for B2B SaaS companies to supercharge their growth. He also founded SaaScribe to help founders, customer success teams , sales executives, marketing professionals, and growth hackers. Lincoln Murphy is one of the world’s leading customer success experts.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Incredo

NOVEMBER 1, 2019

The product itself should be developed with single user persona or small teams in mind, while every touch point between the potential customer and the actual purchase should be lean and optimized for self-service. The same goes for the website, customer support, and user onboarding. New and expensive customers. Here’s why.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SmartKarrot

DECEMBER 26, 2021

The significance of onboarding a customer experience operations manager is still an ongoing debate in the corporate world. Regardless of the industry you cater to, the market is customer centric. This is precisely why companies incorporate customer loyalty in their growth hacking strategies.

Technical Review 11

Technical Review Management Systems Review Sales Recruiting 11

SmartKarrot

APRIL 24, 2020

When the convergence of low customer retention rates and higher churn, creates a deadlock in business growth, ‘ client success manager ’ comes in. What is Client Success? When talking with respect to B2B businesses, the term is often rephrased as client success. . What is a Client Success Manager?

Management 11

Management Technical Review Acquisition Customer Success 11

Baremetrics

MARCH 23, 2020

There are no growth hacks here but this personal, consultative-driven onboarding approach helps eliminate our churn with high-value customers. The upfront resources Encharge invests in their onboarding process might seem like a lot. But another way we do it is by highlighting our customers’ successes on social media.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145