Remove Customer Success Remove Engagement Remove Marketplace as a Service Remove Sales
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Gong’s Linda Lin on customer success strategies for moving upmarket

Intercom, Inc.

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success.

Scale 177
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10 Mistakes in Building Out Your Revenue Organization with Insider CEO Hande Cilingir

SaaStr

First, you hire your sales team. Finally, growth occurs when sales, product, and marketing can come together. Co-founder and CEO of Insider , Hande Cilingir, talks about what it takes to write a successful revenue growth story. You could even try a mock role-play over a call to test their sales skills. “If

Scale 245
Insiders

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3 Tips to Accelerate You to $100M ARR and Beyond with Payrix Director, Marketing Katie Wickham and Bob Butler, Payrix Chief Commercial Officer (Video)

SaaStr

Understanding your ICP is a foundational and organization-wide decision because it impacts your downstream sales and marketing efforts. . Build your sales, marketing, customer success, and product development efforts around the needs of your ideal client.”. Spotlighting the success of an ICP-focused strategy .

Payments 205
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Everything you need to know about Customer Success Software.

CustomerSuccessBox

Now that you’ve chosen to read this article, I suppose you are already aware of the weightage that the Customer Success function holds for your SaaS business. And when it comes to delivering the right customer success function to your clients you are as good as the tool you use. What is a Customer Success Software?

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Why Customer Success Should Care About Review Sites And Which Ones To Focus On

ChurnZero

Build awareness and trust – By nature third party review sites are automatically more credible than just taking a sales rep’s word for it, that your product/service will bring the value your customers need. Having customer reviews for your prospective customers to read will help you come across as a more trusted brand.

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Zoom, Bentley Systems and Totango: Top Takeaways from Customer Success Summit

Totango

This week Totango hosted our virtual Customer Success Summit: CXO Connect for executives and leaders of Customer Success. Any and all engagement playbooks need to be re-tuned. Any and all engagement playbooks need to be re-tuned. Your existing communication cadence is not direct or frequent enough.

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15 Most Popular SaaStr Annual 2022 Sessions (So Far!). See You Sep 13-15!!

SaaStr

Growth Day Q&A : Join Alogolia’s CEO Bernadette Nixon and CRO Michelle Adams , Zendesk’s SVP Global Marketing Prelini Udayan-Chiech , and SaaStr’s GM and SVP Amelia Ibarra for an engaging conversation on all things Growth to wrap up Day 1 content. How should marketing, sales, and product all work together?

Scale 266