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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Before hiring, assess your current needs and hire as your company grows. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations. Engineering Manager: In charge of planning, designing, and overseeing projects.

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2020 SaaS C-Suite Evolving to Support Product and Customer Lifecycle Management

OPEXEngine

A Couple SaaS Generations Ago… Traditional software companies managed sales, product development, finance and HR in siloed organizations by function. Cross functional management was attempted but often not effective. In the early SaaS days, management structure was essentially the same.

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AMA at SaaStr Annual 2022 with SaaStr Founder & CEO Jason Lemkin – Part 1 (Pod 607 + Video)

SaaStr

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. But it was super interesting that the two big interviews I did were with Ben Chestnut from Mailchimp yesterday and with Dharmesh and Brian from Hubspot. That’s how you manage your burn rate.

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2021 in conversation: Learnings from the podcast

Intercom, Inc.

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. But what if the manager role is not for you?

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Intercom’s Rich Archbold on how to run less software

Intercom, Inc.

Over time I had eight different jobs there and progressed from an engineer, to technical project manager, to technical program manager, to manager, to a manager of managers. Ciaran, our CTO , came up with this magical line. I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering.

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How 13 SaaS Companies Use Community Marketing to Grow

Natalia Luneva

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 How long has your community been running? .

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Meet Leela Srinivasan, CMO at SurveyMonkey

OpenView Labs

I always do my best work when I really identify with or can relate to the product and the culture, so I feel super lucky to be a leader at a company where the culture speaks so profoundly to me and the product is something I’ve used multiple times over the years. How do you manage your inbox? This feels like a trick question.