SaaStr

DECEMBER 3, 2020

When is the right time to hire the first sales rep? Should you hire 2 at a time? What does one look for in their first sales hire? Below, we’ve shared the transcript of Harry’s interview with Sam. We were hired into the same role, same start date, competed head to head. Harry Stebbings. Sam Taylor.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Mucker Capital

OCTOBER 22, 2018

The only reason is because they didn’t have a system in place to manage this type of guest. I knew the timing was right, that this was something people wanted, and it would benefit this new market as well as the hotels. Through Mucker, I met my CTO and co-founder, Taylor Bayouth. Take my money. I knew I was on to something big.

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Interviewing CTO Hire New CTO CTO 40

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They likely don’t have all the answers. Will Larson: I would love to.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

OpenView Labs

JULY 16, 2020

I always do my best work when I really identify with or can relate to the product and the culture, so I feel super lucky to be a leader at a company where the culture speaks so profoundly to me and the product is something I’ve used multiple times over the years. How do you manage your inbox? This feels like a trick question.

CTO Hire 55

CTO Hire New CTO CTO Underperforming Technical Team 55

ChurnZero

DECEMBER 9, 2022

More and more people are hiring leaders, not for past experience, but for capability and capacity. We hire a third-party firm. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience. We also need to change the way that we make hiring decisions.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

OpenView Labs

JUNE 18, 2020

How do you manage your inbox? And hiring people who are better than you. Read more interviews with the most interesting humans in SaaS. ICYMI: Meet Mailchimp’s CTO Eric Muntz. I use my inbox as my to-do list. Then I make breakfast for my kids, have a cup of coffee, take a shower and go to work. Who is your role model?

CTO Hire 52

CTO Hire New CTO CTO Software Engineering 52

Intercom, Inc.

JANUARY 5, 2022

Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. You can also read the full transcript of the interview, which has been lightly edited for clarity, below. Caught your interest?

Scale 211

Scale compliance Software Review Technical Review 211

SaaStr

JANUARY 17, 2020

What other elements of the contract should startups really spend a lot of time focusing on? How can startups clearly and articulately present their plans for security, compliance and change management? Below, we’ve shared the transcript of Harry’s interview with Yousuf. Where do founders make mistakes in negotiation?

CTO Hire 132

CTO Hire compliance Scale Startup 132

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

SaaStr

JANUARY 10, 2020

How does Bob think about when is the right time to hire a Head of Partnerships? Where do most startups go wrong both in hiring for partnerships and in the engagements themselves? Below, we’ve shared the transcript of Harry’s interview with Bob. 298: Startup success is not exclusive to Silicon Valley. Harry Stebbings.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

MARCH 3, 2020

Brendon introduces his playbook to hiring the first VP of Sales from his experiences as VP of Sales at LinkedIn, EchoSign, Talkdesk and more. Learn the dos and don’ts to make the correct hire the first time and not rush into hiring the wrong VP of Sales, which can cost the company months or even years. Roughly 90%.

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Sales Hiring Sales Recruiting Scale CTO Hire 152

Tom Tunguz

OCTOBER 24, 2021

A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. But even back then, I heard whispers in the halls of how great a manager Claire was.

CTO Coach 133

CTO Coach Sales Hiring Sales Recruiting CTO Hire 133

Outseta

OCTOBER 15, 2018

The company had for a few years prior followed a growth-first path, hiring aggressively and prioritizing projects designed to make an immediate impact on their growth rate. After the Series A, Buffer fell into a similar trap to Wistia - they hired too quickly, specifically to accelerate product development. The company even took $2.5M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. That’s because B2B businesses address particular niches, where customers don’t spend as much time online. How do they manage to speak their language like they’re one of them and address their challenges?

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SaaStr

FEBRUARY 28, 2020

. * How does one know when we need to hire generalists vs specialists? Karl has been in every interview for every new hire for the first 6 years of the business, why? * Karl has been in every interview for every new hire for the first 6 years of the business, why? How does Karl structure the hiring process today?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

Sales Hacker

SEPTEMBER 29, 2020

Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam Jacobs: Today on the show, we’ve got Vishal Sunak, CEO and co-founder of LinkSquares, a company that applies AI to your contract. Sam’s Corner [28:45]. Show Introduction [00:10]. Check them out.

Scale 107

Scale CTO Hire Scaling CTO Coach 107

SaaStr

MARCH 12, 2019

When I was a couple of years into my tenure at Oracle, I moved down to Latin America to Argentina, sight unseen actually, and built out a telesales group in Argentina and then later in Miami, hiring about 100 people from 11 different countries and that early building experience really whet my appetite. I came back to North America.

Scale 161

Scale Enterprise Scaling Sales Hiring 161

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. That’s because B2B businesses address particular niches, where customers don’t spend as much time online. How do they manage to speak their language like they’re one of them and address their challenges?

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

SEPTEMBER 18, 2020

You can watch the full session , and if you missed the podcast with the first half of the interview, you’ll find that here. Immediately told them to hire 50 reps in a different city, in a different city, and they did. The CEO was deferential because that was 10 times what he’d ever raised before, and did all of it.

Sales Hiring 239

Sales Hiring CTO Hire Scale Investment 239

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

OCTOBER 16, 2020

Prior to founding Balsa, Paul was Senior Director of Product @ Slack and before Slack was a Group Product Manager @ Twitter where he was responsible for the home timeline, including timeline ranking. How does Paul think about driving really effective change management? Below, we’ve shared the transcript of Harry’s interview with Paul.

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Now, without further ado, let’s listen to this interview with Ryan Walsh. So, when a sales professional interviews at accompany, all of that information flows one way from the candidate to the company. Hiring managers are also just trying to sell as well.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

Intercom, Inc.

OCTOBER 31, 2019

While Tim has been able to utilize some management lessons from his time at behemoths like Facebook, having fewer resources at his startup has forced him to do one major thing: become ruthless about prioritization. Tim: I was hired in 2010, when Facebook was what I like to call a “teenage company”. Calendars are broken.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire AI 169

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. Harry : You’ve managed boards for many years.

Technical Advisors 155

Technical Advisors Scale Sales Hiring Sales Recruiting 155

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years.

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Subscription Payment Features Scale Underperforming Technical Team 106

Sales Hacker

MARCH 25, 2019

This week on the Sales Hacker podcast, we interview Simmone Taitt , CEO of HeartSpace Consulting , and a longtime sales leader and consultant in the New York community. How to build diversity into your hiring practices. Now I was managing a thriving team, but at some point it felt very intentional. What You’ll Learn.

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Sales Hiring Revenue CTO Coach CTO Hire 68

SaaStr

DECEMBER 13, 2019

Below, we’ve shared the transcript of Harry’s interview with Yousuf. I’d taken lots of trips and managed a team out there and I decided to basically make the move to the Bay Area in 2014 as a CIO for a company called Qualys. Change management is super hard for companies that are growing really quickly. Harry Stebbings.

Technical Advisors 153

Technical Advisors Scale Technical Review Payment Solutions 153

SaaStr

AUGUST 15, 2020

Our challenge and our opportunity in customer engagement is staying tightly aligned with the business drivers, having the discipline to manage long term customer journey even when the short term options might be easier. Jay Snyder: Today I have to manage and track health and my customer success, right?

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Payment Methods Merchant Services Scale Payments 190

Teamgate

JANUARY 14, 2019

What we are seeing is that often there are companies with 2 co-founders, a CEO and a CTO, and marketing is often left behind. If you have some sort of budget – I’d recommend hiring someone in-house. Celebrity: if you manage to get anyone famous on board – that will make the news. Expecting miracles.

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Interviewing Startup Technical Review Technical Advisors 81

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And at the time we thought we were absolute rock stars. It was talking to their CTO and team at the time.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

Sales Hacker

OCTOBER 8, 2018

How to manage your career to solve for upside. The secrets to effective leadership and management. Follow the Demand and Hire Accordingly [16:07]. We’re interviewing Chris Degnan, who is the Chief Revenue Officer of Snowflake Computing. Chris was actually the first sales hire at Snowflake. What You’ll Learn.

Scale 65

Scale Sales Hiring Sales Recruiting CTO Hire 65

Sales Hacker

JANUARY 21, 2020

We’ve got an interview with Angus Davis. Today’s sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best.

Payment Methods 55

Payment Methods Scale CTO Coach SMB 55

ProfitWell

OCTOBER 1, 2019

When HubSpot first launched its culture code, Dharmesh Shah, CTO and Founder of HubSpot, felt it was important to share it with candidates. Since then, its culture code has been viewed more than 4 million times. Tell me, explain how you think about testing this in an interview. Chances are you'll hear some nuance in there.”.

Company Culture 40

Company Culture Sales Recruiting Scale Software Review 40

Outseta

NOVEMBER 19, 2019

When you report to yourself, the amount of time you save on reporting and explaining your decision making to others is hugely significant. The challenge in each case is the same—the company is hiring you at a lower level of commitment than a full-time hire, usually with the expectation that they will see some ROI relatively quickly.

Sales Hiring 50

Sales Hiring CTO Coach CTO Hire Underperforming Technical Team 50

Sales Hacker

MAY 5, 2021

As Director of RevOps, he scaled his team at Sendoso by hiring smart generalists to lead their own teams of MOps, SOps, CSOps. She is a prolific writer on LinkedIn, giving out excellent tactical advice such as, how project management skills can help you immensely when creating a RevOps function. What doesn’t Asia do? No, seriously.

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Scale Technical Cofounder Technical Advisors Sales Hiring 99

SaaStr

MARCH 31, 2024

At SaaStr Annual we had a great session with HubSpot Founder & CTO, Dharmesh Shah, and their Chief People Officer, Katie Burke, on building happier employees. So, at HubSpot, we are allergic to micro-management. We hire remarkable people, and we give them a lot of freedom for how they’re going to get their work done.

Part-Time CTO 252

Part-Time CTO CTO Hire CTO Coach CTO 252

SaaStr

JANUARY 14, 2020

We do thousands of customer interviews every year, both with the individual and with the B2B buyers that buy our product. That was when we realized we had to go hire some experienced enterprise go-to-market leaders, like Heather Zynczak who runs marketing at Pluralsight. We’re going to change things.

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B2B B2C Scale New CTO 132