Natalia Luneva

APRIL 30, 2021

To get more practical, I recently interviewed over 10 SaaS companies and asked them 4 questions: Which platform(s) do you use to run your community? . Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 How long has your community been running? .

Marketing 98

Marketing Social Media SaaS New CTO 98

Mucker Capital

OCTOBER 22, 2018

After all, thanks to the rise of Airbnb and similar platforms, the hospitality industry was looking for new revenue streams to boost bottom lines. I did some traveling and ended up going to New York City. The only reason is because they didn’t have a system in place to manage this type of guest. She was right. Take my money.

Interviewing 40

Interviewing CTO Hire New CTO CTO 40

Intercom, Inc.

APRIL 19, 2018

Over time I had eight different jobs there and progressed from an engineer, to technical project manager, to technical program manager, to manager, to a manager of managers. Ciaran, our CTO , came up with this magical line. I interviewed Ciaran, and I interviewed Darragh, our VP of Engineering.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

TechEmpower SaaS

SEPTEMBER 25, 2023

When speaking with founders and CEOs, we often hear concerns like this: My project manager is losing confidence in the development team. When we interview potential developers, we’re always amazed at how many can’t answer basic programming questions. New features always require significant rewrites, and consequently a lot of time.

Underperforming Technical Team 390

Underperforming Technical Team Development Software Review Technical Review 390

Frontegg

NOVEMBER 4, 2021

Besides his ProductLed portal, Wes is arranging the Product-Led Summit and managing the Product-Led Podcast , both popular ventures today. Growth Product Manager at Hubspot. Entrepreneur and Managing Director at ProductLed. He’s currently managing ProductLed, an industry-leading portal for all things PLG.

Social Media 52

Social Media CTO Coach Technical Review New CTO 52

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. They likely don’t have all the answers. Will Larson: I would love to.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

JANUARY 5, 2022

And then, in the 50s, they introduced this new thing, and there was resistance. Security affects every function across your company: from onboarding and offboarding to encrypting data and managing endpoints. Evernote’s CTO on Your Biggest Security Worries From 3 to 300 Employees. Liam: The whole area is a new space.

Scale 211

Scale compliance Software Review Technical Review 211

OpenView Labs

JULY 16, 2020

The management playbook’s gone out the window and we’re finding the organizations, now more than ever, understand the need to listen to people that they’re serving in order to do the right thing. How do you manage your inbox? The uncomfortable truth is that I manage my inbox very poorly.

CTO Hire 55

CTO Hire New CTO CTO Underperforming Technical Team 55

OpenView Labs

JUNE 18, 2020

Is there a new skill you’ve been working on during quarantine? How do you manage your inbox? He drove a forklift in New Jersey long enough for him to have enough money to build his own studio. Read more interviews with the most interesting humans in SaaS. ICYMI: Meet Mailchimp’s CTO Eric Muntz. I’d pick patience.

CTO Hire 52

CTO Hire New CTO CTO Software Engineering 52

SaaStr

SEPTEMBER 26, 2019

For instance, my first rep from Marketo, he was the first rep at Marketo in New York. The peak of your day starts around 3:00PM because that’s when New York wakes up. We managed to go through hypergrowth. Gaetan Gache t: The fact that you’re new is actually becomes a negative. They don’t read all that.

Scale 136

Scale Sales Hiring Sales Recruiting Technical Advisors 136

ProfitWell

SEPTEMBER 5, 2019

Chargify has made it their mission to knock down these walls and make your life easier when it comes to generating and managing subscription revenue. Michael Klett, Co-Founder & CTO, Chargify. The challenges are plenty — and they are inevitable. Their Elastic Billing engine allows you to price creatively and adapt quickly.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Below, we’ve shared the transcript of Harry’s interview with Sam. Sam Taylor: On my first leadership role, I was the first enterprise sales rep, a manager of mid-market team. Bret was formerly the CTO at Facebook.

Scale 171

Scale Sales Hiring Sales Recruiting Sales 171

Intercom, Inc.

AUGUST 15, 2018

On day one as Reddit’s new VP of Engineering, Nick Caldwell faced a dilemma. At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. I hosted Nick on the podcast, where we discussed the differences between management and leadership, fostering diversity in tech, and more. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. That third-party firm does what they call IDIs, or in-depth interviews, to get a sense of the customer experience. We go extensively into the customer experience.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. Looking back at their own experiences, Sonnenberg has this advice for new subscription-based startups: “Start with Stripe + Chargify. Then, we found Chargify.

Merchant Services 51

Merchant Services Subscription Payment Features SaaS Payments 51

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. How do they manage to speak their language like they’re one of them and address their challenges? Believe it or not, it’s not rocket science: they perform customer interviews. Let’s dig in!

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Outseta

OCTOBER 15, 2018

The fact of the matter is there are countless ways that you can choose to build your business, and even amongst this new flock of independent SaaS companies there are significant, deliberate differences in the approaches these companies have taken. TWO NEW COMPANIES PLOT THEIR COURSE. Further Reading We Spent $3.3M

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 161

Scale Enterprise Scaling Sales Hiring 161

SaaStr

JANUARY 10, 2020

With more companies launching and thriving outside of Silicon Valley, regions such as ‘Silicon Slopes’ in Utah and ‘Silicon Alley’ in New York City are gaining traction within the startup scene. Below, we’ve shared the transcript of Harry’s interview with Bob. Harry Stebbings. Yep, we did that. Kind of solve the problem.

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

Chart Mogul

JULY 1, 2020

Customer interviews are a powerful tool that can help you better position your B2B product to attract and retain more customers. How do they manage to speak their language like they’re one of them and address their challenges? Believe it or not, it’s not rocket science: they perform customer interviews. Let’s dig in!

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

JANUARY 17, 2020

What can they do to enforce a sense of urgency when signing new clients? How can startups clearly and articulately present their plans for security, compliance and change management? Below, we’ve shared the transcript of Harry’s interview with Yousuf. Where do founders make mistakes in negotiation? Harry Stebbings. Yousuf Khan.

CTO Hire 132

CTO Hire compliance Scale Startup 132

Tom Tunguz

OCTOBER 24, 2021

Great to see a lot of repeat attendees and some new ones. A thanks to [Marsh 00:00:34] for stepping in at the beginning of the month, and a great session with our own Jason Warner and Adrian, the CTO of Zendesk. Lionetti, the CMO at Confluent, and most recently, the CTO from Zendesk, Adrian. I’m Travis Bryant.

CTO Coach 133

CTO Coach Sales Hiring Sales Recruiting CTO Hire 133

Sales Hacker

NOVEMBER 16, 2023

Examples: Software Engineer, Product Manager, or Account Executive.Sales Enablement Manager. Examples: CTO, COO, CFO. Interview salespeople: Great salespeople obsess about their deals, game planning to win at each step, and agonizing about the factors that could kill a deal.

Part-Time VPE 87

Part-Time VPE Technical Review Forecasting Software Review 87

SaaStr

OCTOBER 16, 2020

Prior to founding Balsa, Paul was Senior Director of Product @ Slack and before Slack was a Group Product Manager @ Twitter where he was responsible for the home timeline, including timeline ranking. How does Paul think about driving really effective change management? Why does Paul believe that the builders are the new pro athletes?

CTO Coach 172

CTO Coach Sales Hiring Software Review CTO Hire 172

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. I’m recording the first in what I expect to be a series of interesting interviews.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

SaaStr

FEBRUARY 28, 2020

Karl has been in every interview for every new hire for the first 6 years of the business, why? Below, we’ve shared the transcript of Harry’s interview with Karl. He had worked as a CTO at a startup when he dropped out of school. It’s certainly how I manage to deal with it. What works? What does not work?

Sales Hiring 217

Sales Hiring Scale CTO Hire CTO Coach 217

Intercom, Inc.

OCTOBER 31, 2019

While Tim has been able to utilize some management lessons from his time at behemoths like Facebook, having fewer resources at his startup has forced him to do one major thing: become ruthless about prioritization. How can it really, really help businesses outside of just, say, managing a calendar? What’s your take on that?

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire AI 169

Sales Hacker

OCTOBER 13, 2020

Managing a technical team as a non-technical person [24:13]. Now, without further ado, let’s listen to this interview with Ryan Walsh. So, when a sales professional interviews at accompany, all of that information flows one way from the candidate to the company. Hiring managers are also just trying to sell as well.

Marketplace as a Service 94

Marketplace as a Service CTO Hire Sales Recruiting Data 94

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 190

Payment Methods Merchant Services Scale Payments 190

Sales Hacker

AUGUST 18, 2020

We’ve got an interview with Brandon Meyers , the chief revenue officer of ADARA. He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. So it’s a great show.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Teamgate

JANUARY 14, 2019

In my opinion, the biggest downside to working in-house, whether it is a big brand or a startup, is that the messaging remains the same: the tech can evolve and it may have new features, yet the story around it tends to remain the same. Nobody buys anything new without googling everything about the company. Expecting miracles.

Interviewing 81

Interviewing Startup Technical Review Technical Advisors 81

SaaStr

SEPTEMBER 18, 2020

You can watch the full session , and if you missed the podcast with the first half of the interview, you’ll find that here. Jason Lemkin: 50 reps in a new city that you’ve never met, and hired in 60 days when you’re in the low millions ARR. They hired good managers. Henry Schuck. Henry Schuck: Right.

Sales Hiring 239

Sales Hiring CTO Hire Scale Investment 239

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? Why do both Jeff and Sameer believe that so much of the management wisdom today is outdated?

Underperforming Technical Team 118

Underperforming Technical Team Development Software New CTO 118

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And we felt that we couldn’t fail them and fail these new customers coming in at the same time.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. In a new one, it was tough to keep up. Ross : Yeah.

Technical Advisors 155

Technical Advisors Scale Sales Hiring Sales Recruiting 155

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Now, without further ado, let’s listen to this interview with Vishal Sunak. Prior to founding LinkSquares, he held positions in operations and product management at Backupify and InsightSquared. Show Agenda and Timestamps. Show Introduction [00:10]. Sam’s Corner [28:45].

Scale 107

Scale CTO Hire Scaling CTO Coach 107

Crafty CTO

APRIL 12, 2020

Where agile began I was managing software development projects at Viant in February 2001 when the Manifesto for Agile Software Development was published. If you’re interested in more history and perspective on the Manifesto, I enjoyed this podcast interview of Scott Duncan.) Not all agile is bad agile. Don’t I need lists?

Underperforming Technical Team 52

Underperforming Technical Team New CTO Technical Review Software Development 52