Intercom, Inc.

FEBRUARY 22, 2022

As a SaaS business, Intercom is a data processor: our customers entrust us with their data, which we store and process on their behalf. Hiring and cultivating incredible talent on our Information Security team. Shipping quickly and securely. Continuous risk management. Intercom is no exception.

Data 118

Data Technical Review compliance CTO Hire 118

SaaStr

MARCH 7, 2021

These are all full-time jobs by $1m ARR. Fixing it yourself becomes the biggest time sink and excuse for not hiring there is. You end up spending all your time backfilling roles you should have hired. And even worse, you often sort of give up trying to make the hire. And hire against it. More here.

Part-Time VPE 266

Part-Time VPE Sales Recruiting Sales Hiring Scale 266

User Pilot

JULY 27, 2023

Before hiring, assess your current needs and hire as your company grows. What to do before building a team for your SaaS company You can’t just jump into hiring without some forethought, or you’ll make many mistakes. Before the hiring process, take some time to decide on your current needs and hire as your company grows.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

Andreessen Horowitz

DECEMBER 4, 2023

To improve the efficiency of spend on cost of goods sold (COGS), most growth-stage leaders can optimize seat-based spend or renegotiate consumption-based contracts in a quarter or 2. Measuring the efficiency of S&M spend is usually a matter of quantifying LTV:CAC , and most tech companies can identify inefficiencies within 2 quarters.

Underperforming Technical Team 119

Underperforming Technical Team Benchmarks CTO Hire New CTO 119

SaaStr

JULY 28, 2021

We’ve convinced more than a thousand great big companies to put their financial data into our private cloud. We’re continuing to innovate. I retired from SunGard Treasury Systems as their CTO. It is much more painful to have to fire people and contract as a company than it is to grow. background music].

Startup 275

Startup CTO Hire Sales Hiring CTO Coach 275

Casey Accidental

FEBRUARY 8, 2022

Build, communicate, and execute a cohesive product strategy across feature, growth, scaling and innovation product work. Product: Product Leadership , Product Strategy , User Insights for Product Decisions , Product Management Foundations , Mastering Product Management , Data for Product Managers (new). Data for Product Managers.

CTO Coach 52

CTO Coach CTO Hire New CTO Scale 52

OPEXEngine

FEBRUARY 13, 2020

In most companies, though, Finance and various “Ops” groups spend huge amounts of time pulling together data from various systems (which are still based on siloed functional areas) to eventually come up with one set of the “truth” in order to provide Management with the data for decision-making. Chief People Officer.

Part-Time CTO 69

Part-Time CTO CTO CTO Hire Management 69

SaaStr

FEBRUARY 28, 2020

311: Karl Sun is the Founder & CEO @ Lucidchart, a visual workspace that combines diagramming, data visualization, and collaboration to accelerate understanding and drive innovation. How does one know when we need to hire generalists vs specialists? How does Karl structure the hiring process today? What works?

Sales Hiring 221

Sales Hiring Scale CTO Hire CTO Coach 221

SaaStr

JULY 19, 2019

250: Peter Yared is the Founder & CEO @ InCountry, the startup that allows you to operate globally with data residency as a service meaning they store your mission-critical data in it’s country of origin, without compliance. Previously, Peter was also the CTO/CIO of CBS Interactive where he brought CBS into the cloud.

VP of Engineering 137

VP of Engineering CTO Hire Technical Review Sales Hiring 137

Sales Hacker

JUNE 12, 2020

Find innovators (10:36). ? Identify who your innovators are, seek out those innovators. Somebody that has a passion for innovation — somebody that is upwardly mobile within their career — they are looking for something new, something great, a way to stick out. Down the road, you can say, “ I demand a two year contract.

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

OpenView Labs

JULY 2, 2020

” The data also shows that before COVID-19 impacted the market, the product led growth index and SaaS index were trading at similar rates. Now’s the Time to Revisit Your Pricing. This post will guide you through 10 innovative pricing plays you should consider, along with high-profile examples of companies who are testing them.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

SaaStr

OCTOBER 17, 2019

Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls. Julien Lemoine | Co-founder and CTO @Algolia. So I’m Julien, Co-founder and CTO of Algolia.

Scale 127

Scale Scaling CTO Hire Part-Time VPE 127

Intercom, Inc.

APRIL 19, 2018

We will use only a specific set of AWS data stores. Some of the things we talked about were operational overhead and cost of various data stores we were running, along with whether or not we needed to hire dedicated database administrators for various different technologies. Ciaran, our CTO , came up with this magical line.

Outsourcing Services 192

Outsourcing Services Part-Time VPE Software AWS 192

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Welcome to Episode 214! I came back to North America. We have to help them solve their most urgent problems that they encounter every day in their roles.

Scale 167

Scale Enterprise Scaling Sales Hiring 167

SaaStr

AUGUST 22, 2020

And the purpose, obviously, was to enhance face-to-face collaboration, innovation, and productivity. Jen Nguyen: And we create this entire infrastructure to support this 1-to-1 seating model so that everyone under one location could be there at the same time. You have to use data on how people are using the space.

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

SaaStr

JANUARY 17, 2020

What other elements of the contract should startups really spend a lot of time focusing on? Julian Lemoine, Co-Founder, and CTO of Algolia will share his lessons learned on how to stay focused and innovative as you scale while also avoiding the innovation for innovation’s sake pitfalls.

CTO Hire 133

CTO Hire compliance Scale Startup 133

SaaStr

JULY 30, 2018

At our inaugural SaaStr Europa last June, podcast host-with-the-most Harry Stebbings sat down with MuleSoft Founder and CTO Ross Mason to discuss the organization’s sales strategy, building a strong company culture, how to think about international expansion, and much more. Harry : It’s being innovating on those themes.

Technical Advisors 160

Technical Advisors Scale Sales Hiring Sales Recruiting 160

SaaStr

NOVEMBER 21, 2019

There’s a lot of companies now in our portfolio that have been very successful like Collibra, who became sort of a data insights category and it started with cataloging and then they added lineage. They defined what data insights is. It’s known that you can probably sell those first couple of contracts.

New CTO 151

New CTO Sales Hiring B2C CTO Hire 151

Natalia Luneva

APRIL 30, 2021

For example, we ask people an array of questions on ‘restaurant marketing’ and then use the answers and data to write data-driven articles. Of course, our team is involved to an extent, and we have an external part-time moderator for support. But mostly our members help each other, and it works like a charm.

Marketing 98

Marketing Social Media SaaS New CTO 98

SaaStr

DECEMBER 13, 2019

I think the key thing that I had realized after several years in Her Majesty’s United Kingdom, it really centers on the fact that a lot of the technology that I was seeing was really, a lot of the innovation was happening in the Bay area. And then helping being able to drive innovation across the company.

Technical Advisors 154

Technical Advisors Scale Technical Review Payment Solutions 154

Sales Hacker

MARCH 25, 2019

Simmone talks about her experience building Gilt City and Kidpass as a woman of color and how she advises companies to build diversity and inclusion into their hiring practices and sales teams. How to build diversity into your hiring practices. It really starts in how you’re hiring. Unconscious bias is a part of all of us.

Sales Hiring 68

Sales Hiring Revenue CTO Coach CTO Hire 68

Hacking Revenue

AUGUST 4, 2016

We can put together a WordPress website and we have some fancy badges in CodeAcademy, but no CTO in his right mind will let either of us touch their production environment and/or keyboard. We know the tools, we know the methods and we know how to hire and manage people. You are no longer in “innovation” mode.

Software 75

Software CTO Hire Scale New CTO 75

SaaStr

APRIL 4, 2019

As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. How is data being managed? Things like data residency, IM policies. There is nothing that’s more important than just protecting the user’s data.

Cloud 171

Cloud Scale Trends Machine Learning 171

SaaStr

OCTOBER 16, 2020

Twitter was a very data-driven company and one of the things that appealed to me most about going to Slack… And Slack was much smaller at the time. I really do love pouring over the data. And so I think for Balsa, will be a mix of data-driven and vision-driven. Is there hiring decisions?

CTO Coach 179

CTO Coach Sales Hiring Software Review CTO Hire 179

SaaStr

AUGUST 15, 2020

I mean, wouldn’t it be something, if you could show up with a script of exactly what the customer needed and wanted based on the data in the technology to help them do better, go farther, move faster, right? And you see it on those data and eCommerce, our jaws dropped, right? From contract signature to launch.

Payment Methods 196

Payment Methods Merchant Services Scale Payments 196

SmartKarrot

MARCH 14, 2022

Considering this, companies are contemplating hiring a C-suite executive to head their AI team and handle related matters. If you follow the discussions happening within the industry, you would be aware of the arguments against hiring a CAIO. At the same time, there are a respectable number of discussions in favor of hiring a CAIO.

Artificial Intelligence 10

Artificial Intelligence CTO Hire AI New CTO 10

SaaStr

NOVEMBER 13, 2020

I think you always want to put a little bit of context around them and then they’ll probably give you some actual data, as opposed to just looking at headline numbers. Just like a whole bunch of people said, “I’ll never hire remote.” And all of a sudden they’re like, “I guess, I could hire remote.”

Sales Recruiting 173

Sales Recruiting Development Team Review Technical Review Sales Hiring 173

SmartKarrot

FEBRUARY 16, 2022

You can access the latest information, insights, trends, and data to enhance your knowledge of the latest SaaS industry developments. Known for his innovative writing style, Alex is credited for making Groove a successful company. One of the top SaaS influencers is Dharmesh Shah , co-founder, and CTO of HubSpot. Alex Turnbull.

VP of Engineering 10

VP of Engineering Scale SaaS Venture Capital 10

Valerian Tech

JULY 18, 2023

Edge Computing: Edge computing brings data processing and storage closer to the edge of the network, reducing latency and enabling real-time processing. Cloud-native development enables rapid iteration, automatic scaling, and faster time-to-market.

multi-cloud Kubernetes 52

multi-cloud Kubernetes K8S orchestration (Kubernetes) Cloud CTO Hire 52

Intercom, Inc.

OCTOBER 31, 2019

Dee: And you’ve worked in the industry for more than 22 years, so you have an incredible insight into the expansion of cloud networks, enterprise and data center technologies. It is no better than the data that you feed into it, and it has no soul. Balancing human-computer interaction. You take, for example, the iPhone.

Artificial Intelligence 169

Artificial Intelligence Scale CTO Hire AI 169

Intercom, Inc.

JULY 21, 2022

We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. “The biggest thing I can do for Slack is to hire people who know a lot more than I do and give them free rein to do their best work” Adam Risman: You mentioned the team started with performance marketing.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Sales Hacker

SEPTEMBER 8, 2020

Using over 1 billion rows of performance data across 75 industries, REGIE uses your targeting to inform your campaigns, decreases the time your team spends creating campaigns, and because the campaigns are structured on email best practices, your campaign warm-up period will shrink. I see this online all the time.

Scale 71

Scale Artificial Intelligence Sales Recruiting Consulting 71

Neil Patel

JULY 7, 2021

Although the specifics vary by the product or vendor, a digital experience platform is a single digital hub that allows a brand to use data and AI to create and deploy custom content experiences for consumers and integrate them for consumption across an array of digital and other ecosystems. It’s essentially a further evolution.

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

Andreessen Horowitz

MARCH 20, 2024

You have to decide what data you are going to train on it, what kind of fine-tuning you are going to do. Everyone has their own data sets. We think a ton of innovation is going to come from these companies. I think there are a lot of trade-offs involved in making one of these models. You’ve got to think about taxes.

AI Search 142

AI Search AI Artificial Intelligence Scale 142