Stax

APRIL 18, 2024

SaaS companies deliver software applications over the internet on a subscription basis, simplifying access and management for users. SaaS, or Software as a Service, companies host and deliver software applications over the internet on a subscription basis. Primarily through direct-to-user subscriptions and third-party distributors.

Outsourcing Services 88

Outsourcing Services SaaS Payments Payment Services Payment Methods 88

ChurnZero

FEBRUARY 14, 2023

Some Customer Success metrics are considered standard but there’s often more than meets the eye. SaaS professionals who geek out on metrics can find themselves in deep philosophical debates about the best numbers to track. Today he is the principal of Dave Kellogg Consulting and an entrepreneur in residence (EIR) at Balderton Capital.

Customer Success 52

Customer Success Metrics Software Review Customer Lifetime Value 52

OPEXEngine

MAY 22, 2020

Here’s a shout out to Dave Kellogg’s Key SaaS Metrics podcast, recently released on Aznaur Midov’s SaaShimi series. Dave does a terrific job explaining the current state of the art on important SaaS metrics. The podcast is an excellent SaaS Metrics 101 listen even for experienced SaaS finance experts.

Metrics 52

Metrics SaaS Deferred Revenue Benchmarks 52

Software Platform Consulting

MAY 6, 2019

There are many great articles about SaaS metrics on the web (e.g., There are also great resources for metrics specific to marketplaces (see here ). Invoicing and payment (e.g., SaaS Metrics Unique to Enterprise-Driven B2B Networks. SaaS Metrics Unique to Enterprise-Driven B2B Networks. Order to Cash (e.g.,

Payments 60

Payments Enterprise SaaS Payments Metrics 60

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

Valuize Consulting

FEBRUARY 3, 2022

Net Dollar Retention is the most important valuation metric in the technology industry. With all new and 80% of historical software vendors now operating on subscription-based business model (Gartner, 2018 ), the adoption of subscription and consumption revenue models has achieved dominance. NDR Is Your MVP.

Retention 52

Retention Metrics B2B Customer Success 52

ChurnZero

MARCH 18, 2022

With so many SaaS metrics floating around, and even more opinions on when and how to use them, it can be hard to know if you’re measuring what really matters. Leading SaaS expert, Dave Kellogg, and ChurnZero CEO, You Mon Tsang, sat down to answer all the questions you want to know about SaaS metrics like ARR, NRR, GRR, LTV, and CAC (i.e.,

Customer Success 98

Customer Success Metrics SaaS Banking 98

Software Platform Consulting

MAY 28, 2019

This is the third in my series on SaaS Metrics for Enterprise-Driven B2B Networks. Often, as with P2P, payments, Order to Cash, and EDI networks, there may be a significant time lag between: the bookings or cash—if any—coming from one side, and. And often, the revenue from one side of the network is transactional, not subscription.).

SaaS Payments 56

SaaS Payments Enterprise B2B Metrics 56

Baremetrics

SEPTEMBER 15, 2021

In SaaS, you need to calculate the growth rate for a handful of different metrics. For example, you need to calculate the growth rates for monthly recurring revenue (MRR), active customers, average revenue per user (ARPU), and more. One easy way to do this is to use Baremetrics to calculate the growth rates for your SaaS metrics.

SaaS Payments 81

SaaS Payments Payment Features SaaS Payments 81

Buffer Resources

FEBRUARY 28, 2024

If something is hard to get, whether because it’s very expensive, like a $3000 consultation, or a one-off item like a custom hand-knit sweater, you can charge more. Exclusivity : Consider if and how you're offering exclusivity, whether it's through content, products, or consultations.

Pricing 94

Pricing Social Media Consulting Branding 94

SaaS Metrics

MARCH 25, 2024

Whenever we have a problem, we ask them or consult them for ideas. Read more The post The Role of Emerging Technologies in Transforming the iGaming Industry first appeared on SaaS Metrics. For example, AIs have just come out, and we can use them everywhere in our lives. As technology is evolving so much, it’s affecting.

Technology 52

Technology Consulting AI Metrics 52

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Here’s an example of key goals and metrics to consider.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Software Platform Consulting

SEPTEMBER 27, 2016

Early (and Fuzzy) Saas Metrics From B2B Networks. Until a B2B Network catches on, the metrics can be gloomy. (The In fact, you typically see just about every metric you can think of, except the ones that matter: flow through, take rate, and participation. So when a small network provides some real metrics, they deserve credit.

Metrics 40

Metrics Payment Solutions Payments Payment Features 40

Software Platform Consulting

JUNE 3, 2019

Welcome to the last, and most important, in my series of posts on metrics unique to Enterprise-Driven B2B Networks. The last metric, buyers per supplier, is easy to calculate if your platform is architected as a network. (If If you did not architect your platform so suppliers have one account for all buyers, shame on you.).

SaaS Payments 40

SaaS Payments B2B Enterprise Metrics 40

BrightBack

JANUARY 17, 2022

Factor in the huge uptick in global demand for online subscriptions services that arose through the pandemic, and we see that succeeding at retention has never been more important, and becomes a key differentiator for those who do it.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59

Valuize Consulting

AUGUST 2, 2021

The subscription model has exploded in the last decade and fundamentally changed how software companies operate, measure success metrics and engage with customers. It was truly a consulting experience and I wanted to be a part of it. Q: What was your first job and how did you get started in customer success?

VP of Engineering 52

VP of Engineering Interviewing Metrics Scale 52

Valuize Consulting

AUGUST 24, 2021

Mobilize Your Team Around Your Most Pressing Value Metric. Net Dollar Retention (NDR) has quickly become the most important value metric in SaaS organizations and for good reason; NDR provides a clear picture of a company’s overall health and valuation. 5 Steps To Aligning Your Teams Around NDR. Focus On Sticky Adoption.

Retention 52

Retention Metrics Compensation Innovation 52

Valuize Consulting

AUGUST 24, 2021

Mobilize Your Team Around Your Most Pressing Value Metric. Net Dollar Retention (NDR) has quickly become the most important value metric in SaaS organizations and for good reason; NDR provides a clear picture of a company’s overall health and valuation. 5 Steps To Aligning Your Teams Around NDR. Focus On Sticky Adoption.

Retention 52

Retention Metrics Compensation Innovation 52

Intercom, Inc.

JANUARY 16, 2020

Like numerous users, I first became aware of Miro via a consultant and this channel has been really important to their growth story. We also think about community and consultants and professional services as an ecosystem around our product. Andrey: We bet on consultants. Miro has made the move from product to platform.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

OPEXEngine

NOVEMBER 17, 2020

If there is one thing I have learned in my decades of building businesses, it is that KPIs are most useful if you are clear about the goal of the metric. For monthly subscriptions, it may be the day after the subscription expiration. Getting the Whole Team to Understand the Metrics.

Systems Review 52

Systems Review Technical Review Payment Features Scale 52

Baremetrics

JULY 7, 2021

For SaaS companies, success depends highly on using key metrics to track financial growth and enhance visibility into all the key performance indicators. For every decision-maker in a SaaS company, understanding SaaS financial benchmarks makes a proper interpretation your internal performance metrics possible. Try Baremetrics free.

Benchmarks 105

Benchmarks SaaS Payments SaaS Payments 105

Valuize Consulting

AUGUST 19, 2021

Few metrics yield as much insight and impact on a company’s valuation as Net Dollar Retention (NDR). In the exploding subscription-based economy, it’s no surprise that SaaS leaders are honing in and focusing on this metric as a key indicator of overall health and valuation.

Retention 52

Retention Metrics Churn Customer Success 52

Valuize Consulting

AUGUST 19, 2021

Few metrics yield as much insight and impact on a company’s valuation as Net Dollar Retention (NDR). In the exploding subscription-based economy, it’s no surprise that SaaS leaders are honing in and focusing on this metric as a key indicator of overall health and valuation.

Retention 52

Retention Metrics Churn Customer Success 52

Neil Patel

APRIL 16, 2021

Secondly, ad-supported streaming subscriptions aren’t going anywhere any time soon. According to Amazon, 68 percent of Americans rely on free streaming subscriptions, so there’s surely an audience for your campaigns. Contact an Amazon Ad Consultant. Next, reach out to an Amazon ad consultant. The best part, though?

Consulting 127

Consulting Marketplace as a Service Advertising Branding 127

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. I went into consulting for a few years, then realized I didn’t want to do it forever, so I got my MBA. At Square, I manage a product called Square Invoices. Rohini: Exactly. All the magic happens through Square.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. To create an actionable scorecard, you need to collect the most relevant metrics.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Navint

SEPTEMBER 27, 2018

The topic, of course, was the subscription economy and Tien’s new book, Subscribed. Being one of very few consulting firms that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event. The customer will guide your subscription business — put them in the center.

Subscription 40

Subscription Payment Features Marketplace as a Service Scale 40

Totango

FEBRUARY 9, 2022

Contract renewal is the stage in your SaaS customer’s lifecycle where they decide whether or not to extend a subscription that is about to expire. Typically, a business will send one or more renewal reminders and offers to a customer whose subscription is about to expire. What Is Contract Renewal? In-App Promotions.

Outsourced Development 93

Outsourced Development Payment Services Payment Solutions Retention 93

Sales Hacker

OCTOBER 10, 2019

Subscriptions (custom object). Most are familiar with the concept of a quote and contract to finish a sale, and recording this data in Salesforce objects is vital for reporting metrics. Most software companies sell professional services, subscriptions, or both. Order > Invoice. Activities. Opportunities. Why Bother?

Scale 58

Scale Government Payment Features Data 58

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  Under Subscriptions & payments , click Change next to Premium Subscription. Choose Account preferences on the left pane.

Technical Review 104

Technical Review Systems Review Sales Recruiting AI Search 104

Chart Mogul

DECEMBER 20, 2022

Net and Gross MRR Retention Rates are often considered the most important metrics and SaaS. It’s our hope that by giving more of your team access to SaaS metrics, they make more informed decisions, improve their workflows, and ultimately become more effective in their roles. Try it out. . We have higher NRR with our Growth plans.

Systems Review 52

Systems Review Payment Solutions Payments Azure 52

User Pilot

APRIL 22, 2024

Key metrics to measure the impact of your customer success strategy include LTV, CSAT, NPS , churn rate, and retention rate. For this, you can use tools (like Userpilot ) to measure product usage metrics like login frequency, feature utilization rate, and session duration. Encouraging referrals and reviews to expand word-of-mouth.

Customer Success 74

Customer Success Retention Software Review Customer Lifetime Value 74

Chart Mogul

AUGUST 20, 2020

Your buyer will have at least consulted with one before negotiations and some, particularly those who can afford teams of M&A specialists, might use counsel as a weapon against you. Financial metrics can make or break an acquisition so it’s critical you understand them well. Think of financial metrics as your startup’s vital signs.

Acquisition 105

Acquisition Startup Technical Review Scale 105

ChurnZero

JANUARY 7, 2020

The need to manually search for specific customer metrics meant the team was r eactive rather than proactive. This has allowed for the optimization of their trial subscriptions program. . Automation has enabled RFP360’s Customer Success Consultants to be more efficient. Scale their processes. The Impact .

Scale 52

Scale Headcount Consulting Customer Success 52

Stax

JANUARY 17, 2024

Benefits for SaaS Companies and ISVs For a SaaS company or an independent software vendor (ISV), ACH PayFacs offer a host of benefits besides allowing them to add a new revenue stream: Streamline the payment process ACH payments are convenient for both you and your customers. This provides an additional layer of security.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

Neil Patel

APRIL 13, 2021

Before you jump into a subscription, though, here are some steps I suggest you work through. Don’t forget you’ll need to budget for a monthly or annual marketplace subscription, too. Determine Performance Metrics. Be sure to check out our consulting services. How to Use Influencer Engagement Marketplaces. My suggestion?

Marketplace as a Service 124

Marketplace as a Service Engagement Social Media Sales Recruiting 124

Neil Patel

JUNE 22, 2021

As a result, the campaign generated 15,540 new subscriptions, which was 10 times more than its average monthly subscription numbers. For even more help, check out my personalized consulting services. The takeaway? Keep your ad fresh by switching out the images regularly, and always include a clear CTA.

Social Media 145

Social Media Marketing Marketplace as a Service Advertising 145