SaaStr

JANUARY 24, 2022

With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. Mistake #9: Don’t forget about compliance. Compliance can be complicated. Advice: Your compliance responsibility doesn’t end after you incorporate.

Finance 328

Finance Outsourcing Services Systems Review Technical Review 328

FastSpring

OCTOBER 23, 2024

With the merchant of record model, you can let your MoR provider worry about payment processing , regulatory compliance, and global tax compliance , because the MoR will be the entity accepting global payments and selling the product. And if you need help, our award-winning support teams are here to help. Or which U.S.

Merchant Services 148

Merchant Services Payments Payment Methods Payment Services 148

SaaStr

NOVEMBER 24, 2020

Products include CRMs, customer support, IT management, project management, HR and much more. Join members of their solution engineering team on December 9 at 9 AM PST for a workshop on Stop Losing Customers : 5 Steps to Creating Customers for Life with Freshworks. . Freshworks.

Scale 286

Scale Scaling Outsourced Development compliance 286

Intercom, Inc.

APRIL 23, 2018

Companies with EU customers will have to legally justify the processing of the personal data they collect, as well as ensuring that users can easily access their own data and remove consent for its use, change privacy settings and permanently delete their data. Active communication and transparency are key to customer trust.

Underperforming Technical Team 220

Underperforming Technical Team Systems Review compliance Marketplace as a Service 220

BetterCloud

MARCH 17, 2025

This can quickly not only inflate your SaaS budget, but also introduce significant security and compliance risks. Evaluate vendors based on their security posture, scalability, integration capabilities, and customer support. Check for SOC 2, ISO 27001, and other relevant security and compliance certifications.

Technical Review 52

Technical Review Strategy Marketplace as a Service SaaS 52

FastSpring

SEPTEMBER 12, 2024

In simple terms, we handle everything from payments to fraud management, to custom support and tax compliance, so that sellers can focus on growing their business. However, this growth actually comes with challenges, particularly around compliance with content regulations. in Philippines to meet specific market needs.

Merchant Services 193

Merchant Services Payment Services Payment Methods SaaS Payments 193

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. In our continued conversation with Andy Meadows, the Head of Partner Success Managment at Payrix, about how to build an Embedded Payments strategy, we explore the significance of value added services. Did you miss Part 1 and Part 2?

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

Tom Tunguz

DECEMBER 18, 2018

Startups begin to siphon off important but underserved segments of SaaS incumbent’s customer bases. This will occur in all major SaaS categories, products serving VPs of Marketing, Sales, Engineering, and Customer Support. Data engineering is the new Customer Success. 2018 Predictions. A cost of doing business.

Blockchain 208

Blockchain Technical Review Machine Learning Artificial Intelligence 208

Frontegg

JUNE 9, 2025

Simplified compliance : AaaS sometimes includes tools to meet regulatory requirements like GDPR, CCPA, HIPAA, data residency, SOC2, or the products might be certified compliant themselves. Features, such as detailed audit logs and reporting, simplify compliance management.

Outsourcing Services 52

Outsourcing Services Technical Review Outsourced Development Cybersecurity 52

FastSpring

NOVEMBER 9, 2023

Get the latest from FastSpring’s Support leaders about preparing for Cyber Weekend, refund policies, strategies to decrease customer churn, and more. Ensure that your website has robust security measures in place to protect customer data. Reach out to FastSpring Support! Open a ticket with our support team now!

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Neil Patel

JANUARY 26, 2021

Keep Track of Customer Support for Your Small Business. Your loyal customers are at the heart of your business. Although it’s important to automate your customer support system, it’s a bad idea to automate your relationships with customers. What strategies will you use to keep your small business organized?

Payment Methods 144

Payment Methods Payment Solutions Payment Services Strategy 144

Stax

MARCH 18, 2025

To choose the right payment processing solution for your business, you need to evaluate your business needs, evaluate security and compliance standards, and evaluate different payment processors based on pricing, features, customer support, and scalability. Can it support new payment methods as your business grows?

Payment Services 88

Payment Services Merchant Services Payment Methods Payment Solutions 88

USIO

JUNE 3, 2024

With Usio streamlined payment process, you can attract more customers to your platform and encourage higher spending. Additionally, Usio provides valuable data insights, helping you to tailor your offerings and create more targeted marketing strategies. Usio generates a wealth of data that can be leveraged for strategic insights.

Payments 130

Payments Payment Solutions Payment Services SaaS Payments 130

Stax

JUNE 24, 2025

Look at the markup your provider adds on top of interchange fees, and check for hidden costs like PCI compliance fees, statement fees, and minimum processing requirements. Avoid unnecessary add-on fees Some processors charge extra for features like advanced reporting, recurring billing, or custom integrations.

Payment Services 88

Payment Services Merchant Services Payment Methods Stax 88

SaaStr

FEBRUARY 21, 2024

It’s a defensible strategy to create differentiation when you and that partner build out specific integrations. Pick your strategies, invest in them, and start tiering. So, if a sales rep is in a sticky situation, they can pull in a compliance expert from the team, and that team is accessible to customers in live chat.

AWS 273

AWS Scale Sales Hiring Marketing 273

FastSpring

MARCH 15, 2021

This model often has a base monthly fee with additional charges based on the customer’s usage. Use-based pricing gives the customer more flexibility. This strategy offers software and services at multiple price points. Include a cross-functional team in strategy development. Adapt your sales channels and selling strategy.

Payment Features 147

Payment Features Payment Services Subscription Payment Solutions 147

FastSpring

MARCH 3, 2023

You’re Running into Issues Localizing Payments “If your strategy for growth includes selling your product in more than, let’s say, two to three currencies or local payment methods, then scaling with a Stripe-type setup can be too slow,” Fred explained. Global compliance, fraud, and risk management.

Merchant Services 148

Merchant Services Outsourcing Services Payment Services SaaS Payments 148

User Pilot

MARCH 9, 2025

Gamify the customer research process Gamification techniques work great for encouraging research participation and gathering more insightful data. In fact, research shows that gamification-based strategies can boost user engagement by up to 30%. Protect privacy: Anonymize data and take steps to protect participant confidentiality.

SaaS 83

SaaS Social Media Interviewing Scale 83

Payrix

JULY 17, 2024

It offers opportunities to remove any points of friction, maintain brand continuity, and design and deliver an ideal overall user experience at every stage — from onboarding to ongoing customer support.

Merchant Services 130

Merchant Services Payment Services Payments Payment Solutions 130

Scytale

OCTOBER 16, 2024

We get it – keeping up with new, ever-changing compliance requirements can be a nightmare, often resulting in a mild headache at best. Fortunately, this is where compliance audit software comes in – making all the difference when it comes to managing your security and compliance tasks efficiently.

compliance 52

compliance Software Review Software Technical Review 52

TrackStreet

APRIL 3, 2025

You’ve cultivated seller and customer trust, set competitive prices, and worked hard to ensure your business is viable now and into the future. Building a brand without implementing a brand protection strategy is like owning a beautiful house filled with expensive furnishings and not locking your doors at night.

Branding 52

Branding compliance Marketplace as a Service Advertising 52

User Pilot

NOVEMBER 29, 2023

It’s essential to choose product research tools that can provide the right insights for your business objectives, deliver high-quality data, are customizable, are easy to use, integrate with your tech stack, and offer great customer support. Customer Support : Do you get fast 24/7 customer support and training resources?

Strategy 104

Strategy Scale Outsourced Development Market Research 104

Stax

MAY 13, 2025

But the right solution offers far more than transaction supportit can elevate your business strategy. A better customer experience Fast, flexible payments are no longer a nice-to-havetheyre expected. Look for providers that offer clear pricing, straightforward contracts, and responsive support.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

Payrix

FEBRUARY 4, 2025

ISVs can choose their level of involvement in their own payments infrastructure by implementing software-led payments that aligns with their goals, needs, and broader payments strategy. Learn more about PCI compliance management. Listen now Podcast What is PCI attestation of compliance (AoC)?

Payments 100

Payments Payment Services Merchant Services Payment Solutions 100

SaaStr

OCTOBER 15, 2019

Cold calling to set up demos has never worked for Mapistry, but we’ll share with you some of the strategies that have allowed us to increase our qualified lead flow by more than 400% and increase our sales ops by more than 3x in 2018. So one place would be in your customer success organization. Want to see more content like this?

Underperforming Technical Team 213

Underperforming Technical Team Sales Hiring SMB Enterprise 213

How To Buy Saas

DECEMBER 20, 2024

Expense Management: SaaS companies have to spend often on various aspects like product development, marketing costs, customer support facilities, and much more. They provide valuable data to monitor business performance, pinpoint key areas to improve your efficiency and strategies, and make more informed decisions.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Stax

JUNE 17, 2025

Becoming a registered ISO requires sponsorship from a bank and registration with card networks, plus meeting rigorous compliance, financial, and operational standards. When choosing an ISO, look beyond pricing—evaluate their technology stack, customer support, contract terms, industry expertise, and reputation.

Merchant Services 88

Merchant Services Payment Services SaaS Payments Payment Methods 88

Neil Patel

OCTOBER 20, 2020

From the start, you get a dedicated HR manager to help build your HR policies and walk you through your state’s compliance regulations. They can also help you onboard employees, terminate them, and handle corrective action while staying in compliance. In fact, more than half a million of their customers are small businesses.

Outsourcing Services 143

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 143

Neil Patel

JANUARY 15, 2021

Ringless voicemails are a direct marketing strategy that can increase the volume of customers you reach while keeping the outreach cost low. Instead of manually dialing each customer, you send a pre-recorded message to thousands of contacts all at once. How to Use Ringless Voicemails to Promote Your Brand.

Scale 143

Scale Automotive compliance Pricing 143

User Pilot

JUNE 29, 2024

TL;DR The build vs. buy strategy is a decision-making framework organizations use to determine whether to develop a solution in-house (build) or purchase it from an external provider (buy). If you have enough developers, product managers , and financial resources, just build a custom product analytics tool. Talk with our team today!

Technical Support 105

Technical Support compliance Scale User Experience 105

Payrix

FEBRUARY 4, 2025

Business development: Partner with like-minded individuals who support your growth 3. Software support: Fine tailored solutions to meet your needs and goals 4. Customer support: Ensure your customers are always prioritized 5. Security, risk, and compliance: Security is crucial dont leave it to chance 7.

Payments 100

Payments Payment Services Merchant Services Payment Methods 100

Payrix

MARCH 6, 2024

A strategic payments provider is one that can help fill feature and functionality gaps, is up to speed on the latest trends (take the rise of digital wallets for example), and understands the importance of omnichannel capabilities , security protocols, compliance , and customer support. standard into effect by 2025.

Payments 100

Payments Embedded Payments Merchant Services Payment Solutions 100

User Pilot

OCTOBER 20, 2024

Data security and compliance. Customer satisfaction surveys after certain user interactions, etc. Automate customer support with self-service options The whole purpose of customer onboarding is to create a frictionless customer experience. Some of these include: Your budget. Personality traits and values.

Onboarding 105

Onboarding Underperforming Technical Team Transportation Scale 105

How To Buy Saas

MAY 29, 2025

. ” In practice, this means executives can simulate scenariossuch as projecting how a price change affects revenueand refine strategies accordingly. The payoff is faster, more confident decisions: AI-augmented analytics have become indispensable tools in corporate strategy and finance teams.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Neil Patel

DECEMBER 5, 2020

Phoneburner – Best for Remote Teams VanillaSoft – Best for Outbound Sales Voicent Cloud – Best Standalone Auto Dialer Software Mojo – Best for SMB Sales RingCentral – Best for Compliance Kixie – Best for Local Presence. Compliance. Be conscious of compliance, but don’t stress too much.

Software Review 145

Software Review Software Scale compliance 145

Stax

MARCH 5, 2025

To choose the right solution, you need to look at various factors when evaluating potential providers, including supported payment types, transaction fees and pricing structures, payout speed, and PCI DSS compliance. Whats your model, your strategy? Who are your customers? Evaluate your current business model.

Payment Services 88

Payment Services Payment Methods Merchant Services Payments 88

User Pilot

MARCH 21, 2023

Mixpanel pricing strategy uses both free and paid plans. It adds unlimited saved reports and saved cohorts, the modeling layer, and email support. It offers advanced security and compliance features and priority support. Let’s start our overview of Mixpanel’s pricing strategy with the free plans.

Pricing 98

Pricing Software Review compliance Retention 98