Payrix

JULY 8, 2025

it will be important to understand the current regulatory landscape in Canada, particularly two key frameworks, to ensure compliance. Canada’s Code of Conduct for the Credit and Debit Industry : This code protects consumers by ensuring transparency in pricing and contracts, particularly for credit and debit card transactions.

Merchant Services

Valuize Consulting

APRIL 4, 2025

Customer Success isnt just a departmentits the engine of sustainable growth. Were experts at innovation and market disruption, but are we truly harnessing the full potential of our Customer Success (CS) operations? Understanding how Customer Success Managers (CSMs) spend their time is no longer a luxuryits a necessity.

Scaling

User Pilot

JULY 22, 2025

It promises the 360-degree customer view that every product manager needs. And its pricing punishes experimentation. Record‑based pricing can inhibit experimentation Every additional event you track adds to your bill, and the cost can increase rapidly once you upgrade tiers. Custom, usage-based pricing.

Software Review

User Pilot

NOVEMBER 29, 2024

Fullstory pricing. This is essential for compliance with privacy and data protection regulations like GDPR or CCPA. Fullstory has three pricing tiers — Business, Advance, and Enterprise — each with custom pricing, which depends on the number of recorded sessions, seats, data retention time, and additional features and integrations.

Underperforming Technical Team

Teamgate

JULY 25, 2025

Case Studies Learn best practices from our customers. Case Studies Learn best practices from our customers. Conclusion: Achieving Sales Success with S.M.A.R.T. methodology with Teamgate CRM turns sales goals into clear, actionable steps that drive customer success and revenue growth. Goals Pairing the S.M.A.R.T.

Scale

Blulogix

JUNE 13, 2025

Does it support usage and hybrid pricing out of the box? Can I manage partners, resellers, and white-label customers without spreadsheets? It connects product, sales, finance, operations, and customer success. Ask questions like: Can it handle multi-entity operations with shared and unique catalogs?

Payment Features

Stax

MAY 23, 2025

It can also make it easier to manage compliance, automate reporting, and scale operations. It shows that you’re invested in solving real customer pain points and evolving your product to meet their needs. But how you earn depends on the providers pricing model and revenue-sharing structure.

Payments

How To Buy Saas

JUNE 26, 2025

In this review, we’ll explore how ProProfs Knowledge Base works, the solutions it offers, its standout features (with an in-depth look at each), pre-built templates, real customer success stories, media recognition, awards, security measures, and support. Minimalist & Custom Templates : Want to start clean?

Technical Review

Sales Hacker

APRIL 1, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Hayden Stafford is the President and Chief Revenue Officer (CRO) at Seismic, where he oversees the global go-to-market (GTM) organization, including pre-sales, sales, customer success, services, partners, and more. It’s may not be sexy.

Scale

FastSpring

OCTOBER 23, 2024

With the merchant of record model, you can let your MoR provider worry about payment processing , regulatory compliance, and global tax compliance , because the MoR will be the entity accepting global payments and selling the product. Tax Compliance Worrying about the international taxes that come with selling globally?

Merchant Services

Sales Hacker

MAY 27, 2025

Navigating payroll, benefits, and compliance shouldnt slow you down. other things people are talking about of course, is pricing models. You know, pricing is going to be more aligned than ever to value. Everything from even pricing AI agents and how to think about that. Thats where TriNet comes in.

Technical Review

Sales Hacker

FEBRUARY 11, 2025

Uh, from segment because I don’t know if you remember, but in 2016, you probably signed up for the, the segment startup program and that credit is about to expire based on your traffic and our analysis of [00:10:00] segments, current pricing, you’re going to have to pay about 62, 000. Um, what are their customer success patterns?

ChatGPT

User Pilot

FEBRUARY 13, 2025

This collaborative process simplifies issue handoffs between different product departments , including engineering, UX, and customer success teams. Thats why every mature company invests only in tools that are certified for privacy compliance, such as HIPAA, GDPR, and SOC 2 Type II, and guarantee data protection.

Mobile

User Pilot

MARCH 5, 2025

But as you know, session replays are not just for fixing bugs, they are also used by product and customer success teams to understand user behavior, identify reasons behind friction, and optimize the user experience. Custom pricing based on usage. This plan is also based on custom pricing. Path analysis.

Technical Review

Stax

JUNE 24, 2025

TL;DR Processors act as the middleman between your customer’s card and your bank, but not all are created equal—some offer better service, pricing, and tools than others. Step 5: Test the customer experience Before committing, test how responsive each company is. Do they help with PCI compliance and dispute management?

Payment Services

Sales Hacker

MAY 30, 2025

Shared decision-making on pricing, packaging, and promotions. At AppFolio, the team built UCE: Unified Customer Experience. Lisa Horner (CMO) and Marcy Campbell (CRO) created a cross-functional framework: UCE brings together marketing, sales, customer success, and services. Tracks metrics across the full customer journey.

Scale

FastSpring

AUGUST 6, 2024

Most of our customers are small businesses and don’t have in-house tax experts. Complex or serious tax questions must then be outsourced to 3rd parties, and usually come with a hefty price tag. FastSpring’s tax team thrives on helping small businesses achieve compliance, making it a win-win situation for everyone.

Merchant Services

User Pilot

APRIL 16, 2025

It helps customers find answers independently, so technical writers and customer success teams reduce repetitive questions and save time for more complex tasks. That offloads routine tasks from your customer success or support agents, giving you more bandwidth to tackle strategic product improvements.

Software

SaaStr

AUGUST 21, 2024

May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai May Habib, CEO and Co-Founder @ Writer.ai

CTO

SaaStr

JULY 1, 2024

Everything you have now will probably look different upmarket, including pricing. Find those individuals inside the sales org, not just AEs but SDRs and the customer success side, to find those who can serve this upmarket profile. Pricing is a big one. Listen to those Gongs, get customer feedback, and evolve from there.

Sales Hiring

SaaStr

SEPTEMBER 11, 2024

There is no substitute for the voice of the customer. The PLG principles that are foundational to Lucid were defined, but what these customers needed was: An easy, fast path to user value Simple pricing and seamless expansion Widespread discoverability Lucid employs a freemium model, converting users to paid plans early on.

Scale

SaaStr

AUGUST 2, 2024

Plus, these teams face longer sales cycles and need things like SOC 2 compliance. You can use customer feedback to meet their requirements. Enterprise customers need single sign-on, data encryption, AI-driven security shields, and compliance with industry standards. #3:

Scale

SaaStr

JULY 20, 2021

Cecily Sackey, Senior Customer Success Manager @ Capchase & Alex Pedraza, Head of New Business @ Capchase. Additionally, attendees will hear about what Square learned larger customers are looking for, and how single-job SaaS providers can better position themselves to move upmarket. with Notion Capital.

Payments

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. Trisha Price. Trisha Price: nCino is a little bit different in its background.

Payment Solutions

SaaStr

DECEMBER 3, 2024

Start With The Hard Problems Rather than building basic CRM, Veeva tackled complex regulatory and compliance challenges that kept pharma CIOs up at night. They expanded into quality, regulatory, clinical and more – capturing more and more of each customer’s tech stack. Classic vertical SaaS expansion.

SaaS

SaaStr

MAY 4, 2022

Experiment with pricing and packaging. A good pricing strategy can align your product with your user’s needs, optimize value-capture, and streamline your first time to a sale. Plan for compliance implications of your growth. As the internet economy grows, regulation and compliance costs grow with them. Key takeaways.

Payment Features

SaaStr

NOVEMBER 28, 2022

We are seeing more agile packaging and pricing methods, dynamic deals, ramp-up revenue, and consumption and usage. With a new product launch, you may shift from a flat monthly subscription fee to a consumption-based pricing model. Governance and compliance are core to alignment. Set them up for success. . Era 3, SaaS 3.0:

Scale

SaaStr

JANUARY 12, 2022

We all underresource customer success vs. sales. Lost a bank customer we had served well for 5 years and up to.5M 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. More on that here. Point #2 is key.

CTO Hire

SaaStr

NOVEMBER 25, 2022

Businesses must make it easy and painless for customers to go from having a problem to getting into the product and solving it with as few barriers as possible. Do your best so that customers can find and experience your product’s value quickly and let your product and pricing sell themselves.

Scale

User Pilot

JULY 29, 2024

Looking for the best customer success management software to power up your product growth strategy, but you are overwhelmed with so many options in the market? TL;DR Customer success software refers to tools that help manage customer experiences and drive customers toward their desired outcomes.

Customer Success

SaaStr

JULY 30, 2024

The traditional SaaS model doesn’t always scale, and not every company has all the bells and whistles to fund marketing, sales, and customer success teams. The Drawbacks of Sales-Led Growth There is limited customer feedback because the salesperson is always interested in closing the lead in the shortest amount of time.

Underperforming Technical Team

SaaStr

NOVEMBER 1, 2022

Proximity to customers helps too. Having a leg in SV could help build a global team and work closely with customers. Pricing/Packaging (PP) is a key component of GTM. Example 1: your retail customers may not want to be hosted on a certain cloud vendor. Learnings on GTM. That’s too tactical. Scale brings new challenges.

Scale

User Pilot

MARCH 29, 2023

Is the cost of Amplitude pricing worth the investment for you? In this article, we’ll dive into Amplitude’s pricing structure, plans, pros, and cons. It offers customer journey visualization, retention analysis, dynamic audience segmentation , etc. The Amplitude pricing structure is as follows: Starter – Free Plan.

Pricing

User Pilot

JULY 21, 2024

So you’ve decided to invest in Userpilot to bolster product-led growth , but you’re still unsure which Userpilot pricing plan to purchase? In this article, we’ll break down Userpilot’s pricing plans and review all the features you can find when you choose your specific pricing plan. User Engagement.

Technical Review

User Pilot

MARCH 21, 2023

Is Mixpanel pricing competitive enough to make it a viable analytics tool for SaaS companies? We look at its pricing structure, what’s included in each plan, and its strengths and weaknesses. Mixpanel pricing strategy uses both free and paid plans. It offers advanced security and compliance features and priority support.

Pricing

User Pilot

MARCH 14, 2023

How competitive is Chameleon pricing? Key strengths of Chameleon include high levels of customization and robust feedback and segmentation features. However, limited analytics functionality and the pricing lets it down. Userpilot is the most competitive of the three products in terms of price and the features it offers.

Pricing

Intercom, Inc.

JANUARY 5, 2022

In today’s data-driven SaaS scene, these can affect hundreds of millions of users and cause damage in the billions of dollars, and as compliance frameworks become requirements to do business, businesses are turning to third-party services that can help expedite and facilitate the process. SOC 2 compliance: A Beginner’s Guide.

Scale