SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

SmartKarrot

FEBRUARY 8, 2023

Role: VP Customer Success Location: United States (Remote) Organization: Unifyed As a VP of Customer Success, you’ll drive Customer Success Outcomes. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores.

Customer Success 19

Customer Success Sales Recruiting Scale Outsourced Development 19

User Pilot

MARCH 7, 2024

TL;DR An analytics platform is a collection of multiple tools that offer a variety of services like the collection of data, processing, analysis , visualization , etc. Segment is the best customer data collection and management platform. These are tools that collect data from direct interactions with your product.

Social Media 98

Social Media AI Search Mobile AI 98

Chart Mogul

DECEMBER 15, 2020

We spend so much time discussing metrics and concepts, that we sometimes forget that not everyone is well-versed in the language of SaaS. It is no surprise then, that from metrics to hiring, acronyms are widely used in the industry. The Ultimate SaaS Metrics Cheat Sheet. We’ve structured the cheat sheet in different sections.

Sales Hiring 98

Sales Hiring SaaS Finance compliance 98

User Pilot

FEBRUARY 15, 2024

Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more. Mixpanel is a product analytics software that interprets and represents advanced data into visual, easy-to-read reports. Prices available upon request). Funnel analytics.

Sales Funnel 93

Sales Funnel SaaS User Experience Forecasting 93

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

User Pilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data.

Software Review 86

Software Review Technical Review Underperforming Technical Team Retention 86

Chart Mogul

DECEMBER 15, 2020

We spend so much time discussing metrics and concepts, that we sometimes forget that not everyone is well-versed in the language of SaaS. It is no surprise then, that from metrics to hiring, acronyms are widely used in the industry. The Ultimate SaaS Metrics Cheat Sheet. We’ve structured the cheat sheet in different sections.

Sales Hiring 52

Sales Hiring SaaS Finance compliance 52

ChurnZero

JULY 22, 2022

Does your Customer Success team have a shallow view of onboarding? If you consider onboarding to be a success when a customer reaches their go-live date, then you need to dig deeper. It’s about transforming your customer’s business and delivering value, so you make their life better,” says Donna. You need data.

Scale 98

Scale Onboarding Scaling Underperforming Technical Team 98

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Tableau – the best digital data visualization tool.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Tableau – the best digital data visualization tool.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Tableau – the best digital data visualization tool.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Tableau – the best digital data visualization tool.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

TL;DR Digital analytics refers to collecting, analyzing, and interpreting customer data from digital sources like websites and applications. The 15 best digital analytics tools include: Userpilot – the best digital analytics platform for analyzing customer journeys. Tableau – the best digital data visualization tool.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Ensure a growing customer book month on month.

Payment Services 10

Payment Services Customer Success Payment Solutions Outsourced Development 10

SmartKarrot

JULY 13, 2021

Role: VP of Customer Success Location: Remote, Cambridge, England, United Kingdom Organization: Gearset As a VP of Customer Success, you will work with the senior leadership team to shape and edit our customer success strategy. Happiness Engineers. Recruit, train, mentor, and scale the team.

Merchant Services 10

Merchant Services Customer Success Sales Recruiting Scale 10

User Pilot

FEBRUARY 24, 2023

With Userpilot, you can also use company data and survey results, including quantitative and qualitative NPS responses to create segments. To do that in Appcues, you need to export the data to a 3rd party product. Userpilot displays all the tracked data in real-time while in Appcues there’s a delay which makes the data less actionable.

Software Review 90

Software Review Engagement Onboarding Pricing 90

User Pilot

AUGUST 31, 2023

Heap and Google Analytics are popular product analytics tools that help businesses pursue product growth with data-driven insights. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Google Analytics is a web analytics tool for analyzing website and mobile app traffic and marketing data.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Drive adoption, setting KPIs and success metrics, demonstrating ROI.

Customer Success 10

Customer Success Scale Leadership SMB 10

SmartKarrot

OCTOBER 23, 2020

Role: Director, Customer Success Location: Boston, MA, US Organization: Carbonite In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Also, align with finance and the management team on key metrics and objectives.

Outsourcing Services 10

Outsourcing Services Customer Success Outsourced Development Scale 10

User Pilot

AUGUST 6, 2023

A consistent omnichannel customer experience can improve satisfaction , build loyalty , drive acquisition, increase retention , boost LTV, and help you make data-driven decisions. Segmentation and split-testing are two best practices that can help you improve the omnichannel experience for your customers. Data-driven decisions.

Investment 77

Investment Banking Social Media Customer Lifetime Value 77

OPEXEngine

FEBRUARY 22, 2022

Customer success is usually staffed by a mix of customer support, sales, and engineering folks contributing some portion of their time to the Cost of Revenue. SMM vs. Enterprise SaaS Metrics. This section on SaaS metrics drives home the importance of differentiating between Enterprise and Small/Middle Market metrics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

User Pilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases. Why do they matter?

Metrics 94

Metrics Customer Lifetime Value SaaS Pricing 94

SmartKarrot

OCTOBER 19, 2021

We know that you tend to deal with an increased number of incoming and outgoing data sources. We also know that the complexity of preprocessing and post-processing on data needs time and efforts from your end. The answer is Data Orchestration. What is Data Orchestration? Because it helps remove bottlenecks in Data 2.

Data 10

Data Government Business SaaS 10

Intercom, Inc.

MAY 24, 2018

When used correctly, data can powerfully enrich sales and marketing efforts and help any business fuel growth. But all too often, companies fall into the trap of using partial or old data to drive major decisions. Companies commonly make the mistake of using expired or partial data from a small subset of users to justify big decisions.

Data 182

Data Scale Underperforming Technical Team Sales Hiring 182

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

User Pilot

AUGUST 5, 2023

What’s customer data integration, and how does it benefit product teams ? We also look at the challenges of data integration and best practices. TL;DR Customer data integration (CDI) is the process of collecting, organizing, transforming, and managing data from various sources in one place.

Data 93

Data Technical Review SaaS Software Review 93

SmartKarrot

FEBRUARY 21, 2023

The biggest change that account management has had to factor is the convergence of 3 key factors: Value orientation in service delivery and measurement Impacting customer’s key metrics (as opposed to internal metrics) Partnering with the customer as opposed to being a vendor.

Management 10

Management Scale Customer Success compliance 10

SmartKarrot

JUNE 16, 2022

Since subscription billing systems only require customers to enter their personal financial information at the beginning of their subscription instead of being entered continuously, there is significantly less manual data entry. Collect Real-Time Insights and Data Metrics. Stabilized Organizational Revenue.

Payment Services 10

Payment Services SaaS Payments Payment Features Subscription 10

User Pilot

MARCH 29, 2024

Behavior analytics tools empower companies to make effective, data-driven decisions. They include product analytics tools, predictive analytics tools , session replay tools, heatmap tools, feedback and voice of the customer (VoC) tools, and A/B testing tools. Tableau is best for behavioral data visualization. Heatmap tools.

Social Media 88

Social Media AI Retention Pricing 88

SmartKarrot

DECEMBER 20, 2021

This is because the world has moved to remote onboarding, digital customer success , and other forms of onboarding. Hybrid customer onboarding. The hybrid customer onboarding method is when companies use digital documents for customers. Digital customer onboarding helps standardize the process. Final Words.

Onboarding 10

Onboarding Artificial Intelligence Customer Success compliance 10

User Pilot

MARCH 21, 2023

TL;DR Application analytics is the process of collecting and analyzing product usage data to inform product development. Application metrics are quantifiable measures of product performance. Application analytics uses metrics to make conclusions. Metrics are the starting point in the data analysis.

Management 83

Management Technical Review Outsourced Development Mobile 83

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

User Pilot

MARCH 21, 2023

Mixpanel’s free plan is capped at 20M/events and includes most analytics reports, like user flows, query-time data modeling, unlimited data history, and all integrations. It offers advanced security and compliance features and priority support. The Growth plan pricing starts at $20 a month and covers up to 300M events a month.

Pricing 89

Pricing Software Review compliance Retention 89

User Pilot

DECEMBER 5, 2023

Having the right performance reporting solution for product analytics in your arsenal optimizes risk management and aids in financial planning by ensuring each decision you make is data-driven. TL;DR Performance reporting software refers to tools that take and interpret data to communicate how well a campaign or product is performing.

Software 82

Software Business AI Search Pricing 82

Sales Hacker

OCTOBER 2, 2020

A Sales Engagement platform is a technology platform that brings sales (and often customer success) activities under a single roof, allowing sales professionals to efficiently and effectively focus on selling. Conversational intelligence, forecasting, customer success and more will all ultimately live in one tool.

Scale 132

Scale Engagement Sales Sales Enablement 132

User Pilot

MARCH 16, 2024

The platform also helps you announce new product features and collect customer feedback. WalkMe is a digital adoption platform that can help you create frictionless experiences for your customers. The platform is built keeping the compliance, scalability, and security needs of enterprises in mind.

Software Review 52

Software Review Technical Review Onboarding Underperforming Technical Team 52