Casey Accidental

NOVEMBER 13, 2019

As someone who has spent a lot of time building marketplaces in my career, a curious thing has happened over the last couple years. Founders have started reaching out asking for help converting their SAAS or SAAS-like business into a marketplace. I’ve helped their business, but they’re asking for help driving more customers.

Marketplace as a Service 106

Marketplace as a Service Business Model Business Underperforming Technical Team 106

SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? In bigger companies, we were budgeted. And some folks would come back and say, “I want to renegotiate because the world has ended,” but enterprise software is budgeted. If something bad happens, you’re going to have to cut your burn, probably.

Sales Hiring 197

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 197

SaaStr

MAY 15, 2020

Why does Bridget believe the best starting point for customer success is “company culture and value”? How does company culture impact the quality of customer success? Where do most teams go wrong in implementing the role out of their CS strategy? In practice, what can one do to improve it? Who has done this well?

Sales Hiring 189

Sales Hiring Scale Technical Review Outsourcing Services 189

SaaStock

FEBRUARY 14, 2019

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. Talk: Panel on Best Practices of Hiring for Culture Creation.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. And there’s a lot of benefit to running a software as a service, in general.

SaaS Payments 262

SaaS Payments Scale Payment Services Payment Solutions 262

OPEXEngine

MARCH 9, 2021

“I’ve talked to countless entrepreneurs who are anxious about the next step—first seed round, hiring a team, landing a board member, etc.,” That’s exactly what got the former Zenefits leadership team into trouble. A clever business model enabled the company to be “the fastest-growing software company on the planet,” he says.

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52

SaaSX

FEBRUARY 26, 2020

Today’s digital marketplace is a vast and wild place. So to combat this feeling (but, really, to maximize resources for greater ROI), companies sometimes turn to a partner for help with the heavy lifting. What kind of partner can help my company with its current challenges?” It can get a little lonely out there. Ask yourself: .

Outsourcing Services 93

Outsourcing Services Strategy Underperforming Technical Team Technical Advisors 93