SaaStr

SEPTEMBER 14, 2022

Combine software with services. UserZoom invested in a model where they didn’t just provide software, but services, in a model known as SaaS++. After being useful, UX is the leading factor impacting user retention. “I Pick the right partners to scale. Understand the business value of great UX design. Choose wisely.

Scale 224

Scale Venture Capital Sales Hiring SMB 224

SaaStr

APRIL 20, 2022

This famous quote from self-help author Robert Collier applies to every sales organization because excellent results come through repeatable activities, not one-off wins. Alice Katwan , SVP at Twilio , discusses how you can build a high-retention sales team while being remote. Implement systems to attract great talent.

Sales Hiring 222

Sales Hiring Scale Retention Sales 222

SaaStr

MARCH 27, 2019

Over Leyla’s incredible 11 year journey with Salesforce she has seen the team scale from 1,800 to over 40,000 and revenue scale from $500m to over $16Bn. What were Leyla’s biggest learnings on people and business model through seeing the first hand hyper-scaling of Salesforce from $500m to $16Bn?

Scale 127

Scale VP of Engineering Mobile Scaling 127

SaaStr

MAY 5, 2023

Do you want to avoid the common pitfalls of scaling a startup? Nick Mehta, CEO of Gainsight, shares part two of his 10 top mistakes in 10 years at the company. Scaling a business will be different for everyone because every business is different. It’s hard to ramp new teammates in CSM and PS. How do you get more prescriptive?

Scale 225

Scale Leadership Scaling Customer Success 225

SaaStr

FEBRUARY 25, 2020

Just like filing your income tax returns or hanging that state-mandated safety poster up in your break room, sales tax is a back-office pain point, not a profit center. . That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? There are a few reasons.

Merchant Services 167

Merchant Services Scale Technical Review Sales Hiring 167

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Missed the session? Listen on Spotify.

Scale 115

Scale Payment Services Payment Methods Sales Hiring 115

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. There are specific stages a software-as-a-service (SaaS) company moves through during its life cycle. Do you really need to know what phase your company is in?”. Are we still a startup? I don’t think so.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStr

JULY 27, 2022

Founded in 2015, PayFit is a software company that empowers entrepreneurs and SMBs to digitize payroll and HR processes. Boterri’s company Accel invested in PayFit in 2017 and again in 2021. As of 2022, Payfit has reached unicorn status –– after raising $289 million in Series E, the company is now valued at $2.1

SMB 201

SMB Sales Hiring Scale B2C 201

Totango

FEBRUARY 10, 2021

Automate your customer success strategy with customer success software. Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. We invest in improving our apps to reduce the number of steps involved in lead generation.”).

Scale 85

Scale Customer Success Retention Strategy 85

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. And so those depending on the stage of company, those have varying factors.

Sales Recruiting 251

Sales Recruiting Sales Hiring Scale VP of Engineering 251

SaaStr

MARCH 24, 2020

When things get better — you will need everyone great you have now : You will need every scaled sales rep that hits quota. The leads will keep coming, and growing. Yes, sales cycles may lengthen a lot, and deals slow way down. And it takes so long to find good people, to interview, to test, to train, to scale.

Scale 176

Scale Sales Hiring Interviewing Scaling 176

Sales Hacker

NOVEMBER 4, 2020

I was the new Vice President of International Sales & Managing Director for a work management software company called Wrike. Starting Your International Sales Team. The key to starting an international sales team is having the right people in your landing team. A mercenary is driven by the sale.

Sales Hiring 99

Sales Hiring Scale Sales Recruiting Sales 99

SaaStr

JUNE 14, 2023

“The fastest company will always win,” says Daniel Dines, CEO and Founder of UiPath, one of the fastest-growing software companies in the world. Ten years ago, no one would have guessed Europe would generate the largest software IPO globally, yet UiPath has done it, and net retention is 144%.

Scale 216

Scale Artificial Intelligence Technical Review Software Review 216

SaaStr

MAY 31, 2021

In a small way, a few of those age 10-20 skills I did acquire from starting a tiny software company then were what carried through to whatever success I’ve had. Sales — Not Easier. As odd as this may sound, I personally am not any better at sales than the first time around, and maybe worse. I let those go.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Branding 332

Intercom, Inc.

JANUARY 5, 2022

And as nice as verbal assurances and a handshake are, as you grow and try to sign with more established, enterprise-level companies, you’ll find yourself more and more having to provide proofs of compliance before closing the deal: The shift to the cloud, more and more data breaches – it really put a magnifying glass on third-party risk.

Scale 211

Scale Software Review compliance Technical Review 211

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. It’s the first impression you’ll make on prospective employers, clients, partners, or investors — so make it count.

Sales Recruiting 135

Sales Recruiting Sales Hiring Scale Social Media 135

SaaStr

APRIL 4, 2019

Join us for a fireside chat between Google Cloud and Zenoss, a leader in software-defined IT operations, as we discuss the most common and emerging challenges facing SaaS companies today for both technical and non-technical backgrounds. And the same customer challenges that we were being presented, which was: How do you scale?

Cloud 165

Cloud Scale Trends Machine Learning 165

SaaStr

FEBRUARY 22, 2019

Matt Turck talks with three hyper-growth stage Co-Founders and CEOs on three roadblocks when scaling past $15M ARR: hiring, culture, and sales. So I see today is a company of 160 people. So we decided to take you to know three specific topics which are hiring, culture and sales. Alix de Sagazan: Yeah.

Sales Hiring 111

Sales Hiring Scale Sales Recruiting Company Culture 111

OpenView Labs

OCTOBER 26, 2021

Does your product-led growth strategy deliver on its promise to customers and prospects? . The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . is an unmistakable signal.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Intercom, Inc.

FEBRUARY 25, 2021

It’s not a sales funnel or buyer’s lifecycle; it’s a process in which you illustrate the steps customers take in each interaction with your company until their problem is solved. This is Scale, Intercom’s podcast series on driving business growth through customer relationships. Bobby: You have a book out.

Scale 211

Scale Consulting Interviewing Customer Support 211

SaaStr

NOVEMBER 28, 2019

So, you just raised your series E one of the European software unicorns, congrats on that. So let’s start with the origin story of the company. I remember talking to Belgium investors at the time and everybody said, look, enterprise software is dead, there’s no opportunity through investment. Felix : Thank you.

Sales Hiring 171

Sales Hiring Scale Sales Recruiting Government 171

SaaStr

MARCH 7, 2022

The world of sales is evolving as rising costs and shifts in buyer behaviors continue to change. An emerging strategy that organizations are adopting to grow revenue more efficiently is inside sales. Inside sales refer to the practice of selling from office premises via phone, email, or video calls. Benefits of inside sales.

Scale 235

Scale Sales Hiring Scaling Sales 235

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

SaaStr

JANUARY 10, 2020

297: Bob Moore is the Founder & CEO @ Crossbeam, the startup that helps companies find overlapping prospects and customers while keeping the rest of their data private and secure. Before that Bob co-founded RJ Metrics, where he built a global base of online retailers leading to their acquisition by Magento Commerce in 2016.

Sales Hiring 132

Sales Hiring Scale Outsourcing Services CTO Hire 132

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 10% Perceived company cultural fit.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

Scytale

DECEMBER 5, 2023

SOC 2 ACADEMY If you’re leading SOC 2 compliance at your organization, then this course is for you Enroll Now Benefits of SOC 2 Compliance So why is SOC 2 so important? There are plenty of reasons for any SaaS company to prioritize SOC 2 compliance and why it is in the best interest of the company. A really good one.

compliance 52

compliance Scale Software Review Technical Review 52

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. In Dec 2008, Vista Equity Partners acquired a majority stake in Wrike for a deal reportedly valuing the company at $800m. What are those leading indicators?

Sales Hiring 140

Sales Hiring Scale SMB Sales Recruiting 140

OpenView Labs

DECEMBER 22, 2021

In the meantime ICYMI, here’s what we’ve learned this year on the show: Community fuels product adoption and virality for developer software. Another guest, Paige Paquette built and scaled platform and developer marketing at Slack. Key takeaway: Empathy is the best way for software companies to grow trust with their customers.

Scale 73

Scale Entrepreneurship Cybersecurity PayPal 73

Intercom, Inc.

JUNE 9, 2020

That is why we have called this first stage Resolve: the need to determine the scale, pace, and depth of action required at the state and business levels.”. Gary Lipkowitz, the CEO of video animation software Vyond , told us that they’ve upped the cadence of their internal communication.

Strategy 197

Strategy Business Scale Communication 197

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. What were Steve’s biggest takeaways from seeing the hyper-scaling at AppDynamics? Why does he believe this is so important? What works?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Hitenism

NOVEMBER 7, 2016

What’s really amazing is how little the press releases have changed over the past seven years, especially considering the speed and scale at which AWS took over the cloud. This meant that everything engineers at Amazon built internally—even software that never saw the light of day—needed to be built as if the customer would use it.

AWS 189

AWS New CTO Scale CTO 189

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. It’s the first impression you’ll make on prospective employers, clients, partners, or investors — so make it count.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

FastSpring

OCTOBER 23, 2018

Behind all of our favorite apps, software,—even everyday items like our headphones, there’s a hard-working product team driving innovation and developing the products we love. I know I’ve experienced a variety of strategies and techniques during my time at companies like Procore Technologies and PayJunction.

Scale 64

Scale Sales Hiring Technical Review Leadership 64

SaaStr

SEPTEMBER 10, 2020

To date, the company has raised $120M in financing from Battery Ventures, Insight, Venrock, Costanoa, Bain Capital, and Salesforce Ventures to name a few. As for Latané, before 6sense she was CMO and sales leader at Appirio where she drove 5X more effective field marketing programs and an increase in inbound leads by 300%.

Scale 168

Scale Sales Hiring Software Review Technical Review 168

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 200

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 200

Sales Hacker

OCTOBER 6, 2020

Eddie is bringing B2B sales to a group of people that may not be as aware of it. He finds people that aren’t aware of what is possible in a sales career, puts them through a six-week training program, and places them in companies looking to hire. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Sales Recruiting 63

Sales Recruiting Sales Hiring Scale Sales 63

Sales Hacker

APRIL 29, 2019

This week on the Sales Hacker podcast, we speak with Travis Huff, Director of B2B Sales at Wayfair. He discusses how Wayfair transforms spaces to mimic company culture. The importance of three tactical sessions per month w/your sales reps. Training effective sales coaches. Sales Coaching Basics [10:48].

Scale 45

Scale Sales B2B Sales Enablement 45