Remove Communication Remove Customer Support Remove Sales Recruiting
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How to Collaborate, Manage, and Work with Developers featuring Twilio’s Jeff Lawson

SaaStr

In fact, many founders and CEOs struggle with simply talking to their engineers and communicating their needs. 2 Keep close to the customer and the problem. Twilio’s developers take turns doing regular customer support to know what users are struggling with and to develop an intuitive understanding of what’s needed.

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10 Learnings on High-Velocity Sales to SMB with Gorgias CEO and VP of Sales

SaaStr

How do you win with a high-velocity sales strategy in a fast-moving, competitive market? In a special session of Workshop Wednesday, Gorgias Founder & CEO Romain Lapeyre and Gorgias VP of Sales & Partnerships Aasif Osmany share their learnings, advice, and hacks for optimizing your sales process. Sign up for free.

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Best Applicant Tracking Systems for 2025

How To Buy Saas

Whether youre a startup , an SMB , or a global enterprise , the right ATS can streamline your recruitment process, save time, and help attract top talent in a competitive market. Recruitee Best Collaborative Recruiting ATS Pricing: Key Features: Ideal Use Case: 4. Whats the difference between an ATS and a recruitment CRM?

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Agile support: 9 principles to help your team provide personal support at scale

Intercom, Inc.

Whether it’s software engineering , sales , or support, agile principles can enhance team performance and outcomes by focusing on the customer’s needs. At WeTravel , adopting agile has allowed our small support team to focus on delivering big value to our customers. The 9 principles of agile support.

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Best HR Outsourcing Services

Neil Patel

Always make sure to talk with a sales representative and be as detailed as possible about your current and future situation to make sure they can handle everything you need. Do you need help for the foreseeable future or just for a one-off event like a round of recruitment? Types of services. Human resources outsourcing (HRO).

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How we approach remote employee onboarding at Intercom

Intercom, Inc.

It’s more difficult to communicate the way we work and the nuances of our culture. By a large margin, this is the most thorough and best organized onboarding of any company I’ve worked over the span of my career” – Dannel, Sales Engineer. Support elements . We’re still remote, and guess what? Skills and culture .

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Building the Machine - Organizational Design in Startups

Tom Tunguz

We started building our teams with a simple functional structure: product managers working as a product team, account managers working as an account team, and so forth for engineering, sales, marketing, customer support, QA, and partnerships. People spans recruiting, training and development.