User Pilot

JANUARY 2, 2025

The survey aims to better understand users workflows and help prioritize product development initiatives, like new integrations, that add the most value to its users. Key takeaways from this example Multimedia support adds clarity: Allowing users to attach screenshots or videos ensures developers get precise insights into user challenges.

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 98

Churn Underperforming Technical Team SaaS Payments Payment Solutions 98

Totango

JANUARY 26, 2021

Being proactive about churn prevention provides an antidote to customer attrition. Read on to learn what churn is, how an attrition analysis can help you pinpoint why you’re losing customers, and what steps you can take to prevent customer churn. What Is Churn Rate and How Does It Relate to Customer Retention?

Churn 94

Churn Retention Underperforming Technical Team Technical Review 94

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Underperforming Technical Team 129

Underperforming Technical Team Scale Sales Hiring Sales Recruiting 129

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? This article shares exciting product manager roles focused on retention and churn and showcases standout candidates in the field. Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

User Pilot

APRIL 2, 2025

In this article, I’ll show you how Userpilot helps product teams cut through the noise and understand what really matters in mobile user behavior: no data science degree required. The platform’s code-free implementation makes it accessible for product managers who want insights without constantly relying on developers.

Mobile 65

Mobile Underperforming Technical Team Onboarding AWS 65

SaaStr

FEBRUARY 25, 2020

Certainly you’re reducing churn. For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. And those are things like what is our churn rate? How is it trending? And every question you ask yourself, you have to ask yourself, how is it trending? How is that trending?

Scale 229

Scale Underperforming Technical Team Sales Hiring Software Review 229

Sales Hacker

DECEMBER 4, 2020

A sales dashboard gives your team a fast and efficient way to see all the data that is most important to doing their job effectively. Most customer relationship management (CRM) tools have the built-in ability to create dashboards for your team. Your dashboard should consist of KPIs or metrics that define success for you and your team.

Underperforming Technical Team 135

Underperforming Technical Team Data Sales Metrics 135

Intercom, Inc.

JUNE 23, 2020

The current pandemic is dramatically accelerating all of these epic trends, as businesses are being forced to do more with less. Once every decade or two, developments in technology trigger monumental changes in an industry. There are massive risks for those who don’t follow. Customer support is undergoing massive, irreversible change.

Customer Support 245

Customer Support Scale Underperforming Technical Team Scaling 245

Neil Patel

OCTOBER 29, 2020

The bad news is that marketers waste 37 to 95 percent of their marketing budget. You’ll want to break each of these areas down in enough detail so you (and your team) can work with each of these areas properly. Web developers spend their time on sites like ArsTechnica, Reddit, SitePoint, etc. Focus is really important.

Underperforming Technical Team 145

Underperforming Technical Team Development Strategy Payment Methods 145

User Pilot

APRIL 22, 2024

Extract feature development insights. Involve cross-functional collaboration with the sales team, product team, engineering, and other relevant stakeholders. This type of analysis helps identify which features contribute positively to your product’s value and which might be redundant or underperforming.

Underperforming Technical Team 105

Underperforming Technical Team Software Review User Experience Retention 105

User Pilot

MARCH 23, 2025

Higher engagement often signals users are satisfied, enjoying your app, and, therefore, less likely to churn. Whatever these metrics tell you, the good or the bad, that’s only half the story. This means real-time analytics and user engagement trends, without having to juggle between multiple tools and fragmented data.

Mobile 57

Mobile Underperforming Technical Team Engagement Metrics 57

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Increase customer retention, lower churn.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

User Pilot

APRIL 16, 2025

It compounds quietly across every team, workflow, and decision. When data collection is messy, product managers lose visibility, teams waste hours chasing answers, and user experience suffers. Based on your current dashboard, it looks like most users churn before completing onboarding. Say youre working on a feature release.

Data 105

Data Underperforming Technical Team Systems Review Technical Review 105

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 318

Sales Recruiting Sales Hiring Scale Sales 318

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . This month we are going to take a look at a churn monster that we’ve all experienced but is different than all the rest, for one very specific reason, that we will get into. We’re talking about a bad fit customer. You are worried you have acquired a bad fit customer.

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

Natalia Luneva

JANUARY 13, 2021

This article will answer the main questions that SaaS founders and market ers have about losing SaaS customers, in other words, user churn: What is SaaS churn definition and why lowering it matt ers? How to calculate this metric and what’s the average SaaS churn rate? How can Sa aS companies reduce its churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Neil Patel

JANUARY 11, 2021

Follow this up by building your team and finding a location if you’re opening a physical store. After all, your customers would prefer more of a good thing and less of a bad thing. The whole point of conducting market research is to understand typical consumer behavior , pain points, and relevant market trends in your chosen niche.

Underperforming Technical Team 137

Underperforming Technical Team Business Sales Hiring Scale 137

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. Ambient Strategy founder and CEO April Dunford on the symptoms of weak positioning. When you’re a small team, your time is everything. Speed is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

User Pilot

FEBRUARY 25, 2025

Imagine a product team celebrating a 200% spike in sign-ups after a promotional campaign. But without deeper context, they might overlook that these users are churning within weeks, not due to problems with the product, but rather because of bad user onboarding. On the surface, it looks like a win.

Underperforming Technical Team 88

Underperforming Technical Team Technical Review Onboarding AI 88

Totango

JULY 28, 2021

This can determine whether customers renew or churn and whether they become loyal ambassadors for your brand. Totango’s dynamic assignment feature lets you scale your customer success management by automatically matching team members to customers who need assistance based on fit, skill and availability.

Customer Success 118

Customer Success Management Underperforming Technical Team Scale 118

User Pilot

OCTOBER 6, 2022

Spot account expansion opportunities, and locate friction points to prevent churn. Examine each segment to identify trends and create a customer persona. Product teams collect and measure such customers’ activities to understand and act on customers’ behavior patterns. What is customer behavior analysis?

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. Reduce churn : Customer intent analysis allows you to identify at-risk customers and address their concerns before they churn. Recognizing churn intent early is vital for customer retention efforts.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

MAY 30, 2025

Ive also included the key metrics I track and recommend for every product team. Crash rate in the first session: Keep crashes under 1% of sessions to reduce uninstalls and bad reviews. App store reviews: Monitor review trends (like ratings and comments) to spot recurring praise or complaints. Average session duration formula.

Mobile 87

Mobile Metrics Customer Lifetime Value Software Review 87

Baremetrics

JANUARY 24, 2021

Anyone managing a SaaS or subscription business is aware of customer churn. That means achieving any essence of “growth” requires replacing lost customers faster than the rate at which they churn. Managing churn is much like a constant game of plugging holes in a bucket so that you can eventually have a “rising tide” of water.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

ChurnZero

OCTOBER 17, 2023

Businesses can lean on well-trained customer success functions that gain continuous expertise through ongoing professional development to ensure customer retention is consistently as high as possible. Let’s explore the intricate connection between a highly-trained customer success team and the sustained loyalty of your customers.

Underperforming Technical Team 52

Underperforming Technical Team Retention Development Churn 52

Intercom, Inc.

MAY 14, 2019

“Successfully managing complex sales requires a different level of visibility into your deals” To get visibility into large deals, I developed a visual framework – which I call the Agile Arrow – that applies popular project management principles to the work that we do as salespeople. 2 critical security and compliance inquiries.

Scale 147

Scale Management Underperforming Technical Team Sales 147

Intercom, Inc.

APRIL 3, 2025

In the high-stakes world of gaming, support teams face a unique set of challenges. The results are game-changing not just for your support team, but for player experience, retention, and ultimately, revenue. The real cost: Slowed-down business growth, player churn due to poor experiences, damaged brand reputation.

Payment Services 104

Payment Services AI Underperforming Technical Team Technical Review 104

User Pilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Onboarding Retention 98

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. A welcome survey pops out.

Underperforming Technical Team 97

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 97

Point Nine Land

JUNE 18, 2023

By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts? That said, I tend to look at churn when talking about customers/logos and retention when looking at revenue/dollars, but that might be just a personal preference.

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

User Pilot

JULY 14, 2024

It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. If we take the same project management example, you can divide users based on whether they need your tool for individual task management, team collaboration, or complex project tracking.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

JUNE 10, 2025

Appsflyer reports that app churn rate hits 70% within the first 24 hours, and by day 30, that number climbs to over 90% for most apps. What is mobile app churn? Mobile app churn is the percentage of users who cancel their paid subscription , uninstall your app, or simply stop engaging for a specific period.

Payment Solutions 52

Payment Solutions Churn Payment Methods Strategy 52

Stax

MARCH 18, 2025

Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). Churn rate.

Scale 117

Scale Payment Services Payments SaaS Payments 117

Baremetrics

OCTOBER 9, 2021

Some clients are destined to churn. But what happens if your churn rate is significantly higher than what your direct competitors are benchmarking? What can you do to reverse this trend? Developing your product so it best suits the needs of your ICPs is of course the best way to retain their business. Table of Contents.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

SEPTEMBER 11, 2023

Prevention of potential churn among existing customers by identifying and addressing them beforehand. Ideas from feature request surveys for developing product roadmap. Userpilot is one of the best tools for customer analysis with advanced product analytics using segmentation, funnels, paths, trends, etc.

Underperforming Technical Team 105

Underperforming Technical Team Customer Lifetime Value Retention Engagement 105