Blulogix

FEBRUARY 18, 2024

For businesses leveraging subscription models and agile monetization strategies, harnessing the power of analytics is not just an advantage— it’s essential. This segmentation enables tailored subscription offerings and personalized marketing, increasing conversion rates and customer loyalty.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. It also integrates with other tools in your business’s tech stack so you can work seamlessly with other customer-facing teams – like marketing, sales, and product – to help, delight, and retain customers all from one inbox.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Chart Mogul

OCTOBER 19, 2018

The subscription economy has been a boon for the fitness industry. GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. So why the change?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. Turn down the churn rate. With that, the risk of churn increases as well. Detect and Act on Upsell & Cross-sell Opportunities.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do When I first started my online B2B business, my “bookkeeping” consisted of keeping all invoices in a pickle jar along with an apology to my accountant every year. SaaS metrics with Baremetrics But what if you have too many receipts and invoices to be able to do that? That’s where Baremetrics comes in.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

OpenView Labs

JANUARY 13, 2022

These companies might have introduced a new usage limit for their free plan or for an entry-level paid subscription, for example, rather than testing a more disruptive pay-as-you-go offering. Plus companies face significant change management hurdles if they choose to migrate their legacy subscription customers onto a new pricing model. .

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. Rolling out these new features quickly can help companies earn price increases.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Sales Hacker

FEBRUARY 12, 2021

If you’re familiar with what a CRM is already, then you intuitively know that an enterprise CRM is basically a CRM solution tailored to larger (enterprise-level) companies with complex processes and large sales teams. Sales enablement. Lastly, an enterprise CRM platform is able to support more than just the sales organization.

Payment Solutions 86

Payment Solutions Enterprise Scale Payments 86

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. At what point will you introduce Sales into the buyer’s journey? . Metrics: What’s your target win rate for sales opportunities?

Acquisition 59

Acquisition Scale Strategy Software Review 59

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. This additional layer of customer understanding means you’re always ready to react to opportunity and to thwart churn.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

Stax

JANUARY 17, 2024

As such, an ACH payment facilitator is simply a PayFac that allows users to accept payments through an electronic bank-to-bank network. PayFacs typically partner with a payment processor or a bank to provide merchant services. This is pretty much similar to the service that PayPal offers.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

ProfitWell

APRIL 15, 2019

An Intercom Updated Intercom launches new features to class up the customer journey, not least of which is an integration with Chargebee so you can sync subscription info directly into your account, enhance customer support, automate workflows, and convert leads faster. Using Live Chat to Fight Churn. Not All Churn Is Created Equal.

Sales Recruiting 45

Sales Recruiting Marketplace as a Service Technical Review Subscription 45

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. For their first five years in business, HubSpot offered three subscription packages ranging in price from $3,000 to $18,000 per year. Churn has since decreased by 50%.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

Baremetrics

OCTOBER 19, 2021

Finding hidden patterns in your sales, seeing the growth potential, and knowing which service is poised to be the star of your marketplace can all be done through using Baremetrics. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business.

Payments 98

Payments Payment Methods Payment Services Payment Solutions 98

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. With the rise of product-led growth, are we seeing a fundamental shift in the structure of sales and marketing? How does Rachel think about the optimal ratio of paid to organic in growth?

SMB 174

SMB Scale Startup Marketplace as a Service 174

Totango

AUGUST 23, 2017

Now in the subscription economy, organizations write a small check (or none at all in a freemium model) for only what they are using. Currently, only 25% of benchmarked companies are using data analytics to predict churn, and only 13% to predict expansion opportunities. How will we fund these organizations?

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

Chart Mogul

JUNE 23, 2022

In the SaaS world, that means the consumer-facing apps & marketplace SaaS have a tougher time ahead. The last 2 years of SaaS twitter summed up sales into two simplistic formulas for achieving growth: PLG & raising prices. This is one of the tactics SaaS companies use to shore up churn. Book your ChartMogul demo now.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. If companies don’t have the time to provide SEO services to customers operating small to medium-sized companies, they consider hiring a white-label SEO partner to help generate revenue and expand reach to their clients. Adjust logos and trademarks.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59

Baremetrics

SEPTEMBER 3, 2021

Sure you may have all the textbook strategies in place, integrating applications, subscriptions, site registrations with member discounts, etc. If you’re looking for strategies to push your conversions to new heights – it takes more than simply pushing products out on Google, you need to tap into building a growth focused sales funnel.

Strategy 113

Strategy Technical Review Software Review Sales Hiring 113

ProfitWell

MARCH 27, 2020

If you are to minimize churn and maximize profits, you want your users to be as informed as possible about how to use your product. Lower churn - A customer who doesn't make frequent use of your software is more likely to cancel their subscriptions than one who sees continuous value from it. What are knowledge bases?

SaaS 67

SaaS Systems Review Software Review Marketplace as a Service 67

Chart Mogul

DECEMBER 5, 2017

Designing and defining the pricing for your SaaS product may be one of the most difficult aspects of building a subscription business. ” is a tough question to answer, but that doesn’t cover even half of it… there are many similar questions on the road to defining subscription pricing, including: Should my pricing scale?

Pricing 70

Pricing Scale SaaS Marketplace as a Service 70

ChurnZero

FEBRUARY 1, 2019

Leading a team of innovators and experts in their Customer Success, Professional Services, and Support organization, Amanda’s goal is to ensure that every customer optimizes the business impact of Lucidworks search and analytics deployments. “My Under her direction, marketplace utilization grew 39% in one year.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

Baremetrics

OCTOBER 24, 2021

For more discussion on this topic, check out the rest of the series on using the dynamic duo of Baremetrics and Stripe to automate the calculation of your customer lifetime value (LTV) , churn , and customer acquisition cost (CAC). Sign up for the Baremetrics free trial and start managing your subscription business right.

Payment Services 97

Payment Services Payment Features Payment Methods Payments 97

SaaStr

JULY 9, 2019

Here in Silicon Valley you have Google, and Facebook, and a ton of other massive organizations that are just churning out people who then go on to found other startups. The challenge, however, is that because of the limited disposable income that both consumers and businesses have, you can’t charge a lot of money for services there.

Scale 159

Scale Sales Recruiting Scaling SaaS Payments 159

OpenView Labs

FEBRUARY 11, 2021

At its core, gross margin (GM) speaks to the relationship between sales and its costs. Understand the levers of costs, also known as cost of goods sold (COGS) or cost of sales (COS). Creating a marketplace does just that. It’s logical, therefore, that spoilage is a leading indicator of churn. Not always.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. This creates an intensely competitive landscape with a higher churn rate, but greater customer acquisition opportunities.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

JUNE 10, 2020

Meagen, sales. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. They’re going to build a bunch of things that we need.

Travel 171

Travel Marketing Scale Outsourcing Services 171

SaaStr

APRIL 30, 2022

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. One is your churn.

SaaS Payments 240

SaaS Payments Metrics Payment Methods Scale 240

Intercom, Inc.

OCTOBER 16, 2019

It’s all too easy to make the mistake of adopting a pricing model that is ill-suited to other aspects of your company, such as the go-to-market strategy or sales strategy. How long is the likely sales cycle (is it a complex sale)? Is the value ongoing or ad hoc? Entry level application (<$5,000 p.a.). Gaining new customers.

Business Model 195

Business Model Scale Pricing Payment Methods 195

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. Software subscriptions are the life of every SaaS business and must be accounted for properly in your general ledger.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Baremetrics

SEPTEMBER 22, 2021

It is the dissection of the entire service to determine the likely cost behind each portion to come up with an estimate of a vendor’s cost structure. Baremetrics integrates directly with your payment gateways, so information about your customers is automatically piped into the Baremetrics dashboards. Cost analysis is a companion term.

Pricing 83

Pricing SaaS Payments Payments Payment Methods 83

Chargify

OCTOBER 22, 2020

A good CRM helps you understand your customers better, provides your sales teams a source of truth on deals open and closed, and is a holding cell for leads consistent to boost sales revenue. Not to mention, working in their CRM has shown a 39% increase in sales productivity. Billing and CRM go together like wheels on a car.

Payment Features 56

Payment Features Marketplace as a Service B2B Forecasting 56

Totango

AUGUST 7, 2020

The challenge of the digital marketplace is to make every customer feel like they are your only customer. Thankfully, the same advances that helped build that digital market also make it possible to provide every customer with personalized service. Providing Warning of Churn Potential. Matching Expertise to Customer Needs.

Customer Success 62

Customer Success Marketplace as a Service Scale Customer Lifetime Value 62

Totango

MAY 1, 2020

Retaining existing customers is especially important during uncertain economic times, when fewer new customers may be signing on with your service. The prevalence of recurring subscription and Software-as-a-Service arrangements means the majority of customer value is realized over time, rather than being captured at a single sales event.

Retention 62

Retention Software Management Marketplace as a Service 62