Subscription Flow

JANUARY 3, 2024

Having a flexible pricing strategy allows SaaS providers to cater to different customer segments and needs by offering different pricing models such as subscription, usage-based , freemium, or hybrid. Each model has its own logic and is appropriate for various types of services and customer needs.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

Baremetrics

OCTOBER 9, 2021

Baremetrics monitors subscription revenue for businesses that bring in revenue through subscription-based services. Baremetrics can integrate directly with your payment gateway, such as Stripe, and pull information about your customers and their behavior into a crystal-clear dashboard. Try Baremetrics free.

Payment Services 98

Payment Services SaaS Payments Payment Methods Payments 98

Chart Mogul

OCTOBER 19, 2018

The subscription economy has been a boon for the fitness industry. GymForLess is a desktop and mobile marketplace that gives fitness enthusiasts instant access to thousands of gyms across Spain. Services like this are a natural fit for subscriptions, but that’s not where GymForLess started. So why the change?

Merchant Services 40

Merchant Services Payment Services Marketplace as a Service Churn 40

FastSpring

SEPTEMBER 16, 2021

But we wanted to hear directly from technical founders and software developers about what you look for in a SaaS payment processing service. “These are just some of the questions you need to consider when evaluating a payment service solution as these are the same questions your customers will surely ask you,” Levi says.

Payment Services 122

Payment Services SaaS Payments Merchant Services Payment Solutions 122

Blulogix

FEBRUARY 18, 2024

For businesses leveraging subscription models and agile monetization strategies, harnessing the power of analytics is not just an advantage— it’s essential. This segmentation enables tailored subscription offerings and personalized marketing, increasing conversion rates and customer loyalty.

Strategy 52

Strategy Data Marketplace as a Service Sales Hiring 52

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 98

Software Review Technical Review Software Marketplace as a Service 98

Intercom, Inc.

NOVEMBER 30, 2021

Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. so here are five top conversational support tools as reported by the world’s largest and most trusted marketplace, G2: Intercom. Subscription payment and management: Stripe. Integrations and Messenger apps.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

Blulogix

DECEMBER 21, 2023

Subscription Billing 1. Predictive churn prevention: AI will identify customers at risk of churn before they even consider leaving. Partnerships: Companies will work together, offering combined services and leveraging each other’s UBP models to create compelling value propositions for customers.

AI Search 59

AI Search AI B2B Marketplace as a Service 59

CustomerSuccessBox

JUNE 20, 2022

Turn down the churn rate. Customer Success tools come with features where you get segment-specific real-time account health so that you can act proactively upon risk signals and never let the churn surprise you! With that, the risk of churn increases as well. Detect and Act on Upsell & Cross-sell Opportunities.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

Blulogix

FEBRUARY 16, 2024

Proactive Engagement: Automated systems can identify key customer milestones or behaviors that signal an opportunity for engagement, such as usage patterns that suggest a customer is ready to upgrade or might be at risk of churning. Identify critical touchpoints where automation can enhance the experience or streamline processes.

Payments 52

Payments Payment Services Revenue Management 52

User Pilot

FEBRUARY 28, 2023

You can collect feedback through customer satisfaction surveys, new feature feedback surveys, and churn surveys. It’s a crowded marketplace with lots of options, but there’s one that stands out from the crowd. A customer satisfaction survey is designed to understand how happy your customers are with your product or service.

Marketplace as a Service 96

Marketplace as a Service Churn Onboarding Engagement 96

ChurnZero

FEBRUARY 22, 2019

Churn Monster #9: Cheater Customer. It’s time to talk churn monsters again. This month’s customer churn risk is a cheater. Identifying your competition and staying informed about their products and services is the key to remaining competitive in the market and is crucial to customer retention and the survival of any business.

Churn 40

Churn Marketplace as a Service Customer Success Subscription 40

Baremetrics

AUGUST 6, 2021

Bookkeeping: What not to do When I first started my online B2B business, my “bookkeeping” consisted of keeping all invoices in a pickle jar along with an apology to my accountant every year. SaaS metrics with Baremetrics But what if you have too many receipts and invoices to be able to do that? That’s where Baremetrics comes in.

SaaS Payments 105

SaaS Payments Payment Services Payment Solutions Business 105

Navint

JANUARY 29, 2019

Highlight Video: Explaining the Subscription Economy: Why Your Company’s Future May Depend On It. The topic, of course, was the subscription economy and Tien’s new book, Subscribed. As the leading consulting firm that has a practice dedicated to subscription and recurring revenue businesses, Navint sponsored the event.

Subscription 53

Subscription Payment Features Marketplace as a Service Scale 53

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

SaaSOptics

MAY 22, 2018

Magazines, newspapers, life insurance, phones, security services, and a long list of products and services have been sold for decades using the subscription model. The difference now is how important and meaningful the subscription model has become to the national economic engine. What has changed?

Subscription 40

Subscription Payment Features Technical Review Airlines 40

OPEXEngine

MAY 18, 2021

SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace. ARR is an essential subscription metric that identifies the recurring revenue expected on an annual basis from the subscriber base. Usage Fee-Based ARR.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

ChurnZero

FEBRUARY 8, 2022

This award is earned by software products and companies that provide best-in-class customer service products and experiences for their customers. This is ChurnZero’s second time appearing on one of G2’s Best Software lists, earning its place this year thanks to its mission of helping subscription businesses fight customer churn.

Software Review 52

Software Review Technical Review Software Marketplace as a Service 52

Baremetrics

APRIL 26, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Quick look Before we dig into the specifics of what both these service providers offer, let's take a quick look at each brand and its core focus. Easily connect to other business services.

Payment Services 59

Payment Services Merchant Services Payment Methods Payments 59

Point Nine Land

MARCH 18, 2019

This came to define a new go-to-market strategy for many marketplaces or, as they came to be known, SaaS-enabled marketplaces. In some cases, the SaaS was even given away free in the hope of driving adoption before monetizing on the marketplace. In other words, we may see users coming for the network and staying for the tool.

Marketplace as a Service 50

Marketplace as a Service Payment Features Scale Pricing 50

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 98

Marketplace as a Service Technical Review Headcount Software Review 98

Stax

JANUARY 17, 2024

As such, an ACH payment facilitator is simply a PayFac that allows users to accept payments through an electronic bank-to-bank network. PayFacs typically partner with a payment processor or a bank to provide merchant services. This is pretty much similar to the service that PayPal offers.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

OpenView Labs

JANUARY 13, 2022

These companies might have introduced a new usage limit for their free plan or for an entry-level paid subscription, for example, rather than testing a more disruptive pay-as-you-go offering. Plus companies face significant change management hurdles if they choose to migrate their legacy subscription customers onto a new pricing model. .

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Software Platform Consulting

MAY 6, 2019

There are also great resources for metrics specific to marketplaces (see here ). Invoicing and payment (e.g., Enterprise versions of Upwork or other labor marketplaces. This means I’m not going to cover common metrics such as GMV/GSV, Take Rate, Churn, NPS, Rule of 40, etc.) see here , here and here.)

Payments 60

Payments Enterprise SaaS Payments Metrics 60

OPEXEngine

OCTOBER 5, 2021

The shift to cloud-based subscription models is creating even more value in a thriving sector. But while software’s success in the marketplace has lifted the valuations of software companies, our analysis suggests that some firms may still be undervalued. Sticky after all. Four ways to drive value. Embrace the cloud operating model.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Totango

MARCH 6, 2020

Today’s on-demand, subscription-dominated marketplace requires that enterprises pay closer attention to what their customers want from their products—and there’s no clearer indication than their own words. This additional layer of customer understanding means you’re always ready to react to opportunity and to thwart churn.

Marketplace as a Service 93

Marketplace as a Service Social Media Customer Success Enterprise 93

ProfitWell

APRIL 15, 2019

An Intercom Updated Intercom launches new features to class up the customer journey, not least of which is an integration with Chargebee so you can sync subscription info directly into your account, enhance customer support, automate workflows, and convert leads faster. Using Live Chat to Fight Churn. Not All Churn Is Created Equal.

Sales Recruiting 45

Sales Recruiting Marketplace as a Service Technical Review Subscription 45

OpenView Labs

MARCH 4, 2021

Today we know of HubSpot —the maker of marketing, sales, and service software products—as a preeminent public company with a market cap above $17B. For their first five years in business, HubSpot offered three subscription packages ranging in price from $3,000 to $18,000 per year. Churn has since decreased by 50%.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

ChurnZero

MAY 17, 2022

EY, TrustRadius, G2, SIIA CODiE, and APPEALIE have recognized ChurnZero’s platform, team, and customers in areas ranging from technological innovation and customer success services to the strategic vision of its senior leaders. ChurnZero has quickly become one of Washington, D.C.’s

Marketplace as a Service 52

Marketplace as a Service Technical Review Headcount Software Review 52

ProfitWell

AUGUST 4, 2020

Faster growth, lower churn. Now, let's take a look at how using a value metric impacts churn. Companies using a value metric are seeing half the churn than their featured differentiated counterparts. Additionally, churn is much lower for companies using a value metric. How are churn and new revenue trending over time?

Advertising 52

Advertising Marketplace as a Service B2B Churn 52

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. The answer lies in your product or service’s value proposition. More customers = more revenue. Plain and simple. Cold Outreach.

Acquisition 59

Acquisition Scale Strategy Software Review 59

Chargify

SEPTEMBER 3, 2019

At first glance, your choice of billing and subscription software might not seem super important. The marketplace has fully embraced the beauty of the subscription revenue model and all of the predictability that comes with it. And in many cases, they list a handful of monthly payment plan options for subscribers.

Payment Solutions 73

Payment Solutions Merchant Services SaaS Payments Payments 73

Totango

JUNE 9, 2020

The COVID-19 pandemic may have radically altered the marketplace around us, but the fundamentals of customer renewal strategies remain the same. Customers have always based their renewal decisions on emotional connections, financial realities, and the amount of trust they have that a service can deliver sustained value.

Strategy 62

Strategy Marketplace as a Service Software Review Construction 62

Sales Hacker

FEBRUARY 12, 2021

An established marketplace is a sign that you’ll have the integrations you need in the future. What makes HubSpot Sales Enterprise stand out is that it was built from the ground up with natively integrated features to support the sales, marketing, and service operations of a large company. 10 best enterprise CRM solutions for 2021.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Totango

AUGUST 23, 2017

Now in the subscription economy, organizations write a small check (or none at all in a freemium model) for only what they are using. Currently, only 25% of benchmarked companies are using data analytics to predict churn, and only 13% to predict expansion opportunities. Breaking down traditional P&L structures.

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

Casey Accidental

FEBRUARY 20, 2018

My role as an advisor to Greylock’s portfolio companies allows me to work with many different types of businesses: consumer social, marketplaces, SaaS, etc. It should actually be the guiding light for most subscription software businesses. Decreasing Churn Is Long Term More Important Than Maximizing Conversion.

Payments 70

Payments Revenue VP of Engineering Payment Methods 70

ProfitWell

APRIL 1, 2020

White-labeling services for SaaS products have become very popular over the past decade. If companies don’t have the time to provide SEO services to customers operating small to medium-sized companies, they consider hiring a white-label SEO partner to help generate revenue and expand reach to their clients. Adjust logos and trademarks.

Payment Solutions 59

Payment Solutions SaaS Payments Payments Payment Services 59