ChurnZero

JANUARY 7, 2020

The company’s innovative technology and procurement expertise help organizations cut their project response time in half. The team lacked a way to assign health scores or predict a customer’s likelihood to churn. It has allowed the team to scale to 500+ accounts without the need for additional headcount. . The Impact

Scale 52

Scale Headcount Consulting Customer Success 52

ChurnZero

AUGUST 23, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About ChurnZero.

Software Review 56

Software Review Customer Success Software Venture Capital 56

ChurnZero

NOVEMBER 1, 2019

The new Customer Success Software Momentum Grid from G2 showcases CS solutions with the highest growth trajectory on a product’s user satisfaction, online presence, and employee headcount growth over the last year. ChurnZero helps subscription businesses fight customer churn. About ChurnZero.

Venture Capital 40

Venture Capital Software Review Technical Review Headcount 40

Sales Hacker

APRIL 5, 2021

A strong company culture, or alignment, has many benefits, including reduced employee churn, cost savings, and happier and more productive employees. It’s the only way to find top talent, especially in the harder-to-fill roles and our ambitious plans of doubling our headcount in the next year.

Sales Hiring 92

Sales Hiring Sales Recruiting Company Culture Interviewing 92

Intercom, Inc.

JULY 11, 2019

So often, when we think about investing in a support team, sometimes the conversation becomes about getting the headcount higher, higher, higher. But where else can you be investing outside of headcount to maintain that customer centricity? The pace of innovation is way up and to the right, currently. Michael: For sure.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Intercom, Inc.

JUNE 21, 2018

We’ve evolved into the leading resource for B2B salespeople who are trying to figure out how to innovate, evolve and modernize their sales processes. You need to build an efficient sales team…you can’t just throw money or headcount at things. We helped Jason Lemkin start SaaStr Annual. The entire process was automated.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Tom Tunguz

APRIL 1, 2020

The rule says that all employees of affiliated companies must be considered headcount. Some are seeing significant churn. As I’ve written before, once we’re through these hardships, I expect a Cambrian explosion of innovation. For startups, this means every employee of every startup for every investor.

Headcount 288

Headcount Payment Services Government Innovation 288

Intercom, Inc.

JUNE 3, 2021

It may take a bit of a leap of faith to invest in a differentiation strategy that won’t immediately translate into ROI, especially in a pandemic, but you can’t sacrifice innovation and sustainability for short-term revenue. ” I think the “Sure thing boss, give me more headcount” is obvious. That’s one category.

Strategy 228

Strategy Software Review Development Team Review Sales Recruiting 228

SmartKarrot

APRIL 16, 2020

Apply here: [link] Role: Customer Success Consultant, Benelux Location: Amsterdam, Netherlands Organization: Zendesk This is a growth headcount position to join the Customer Success team based in Amsterdam or Copenhagen office focusing on their customer accounts in the Emerging market territories.

Technical Advisors 8

Technical Advisors Customer Success Scale Headcount 8

Intercom, Inc.

MAY 13, 2021

And then, balancing that with people who have had longevity and are tenured CS leaders who’ve built out processes, specifically in hypergrowth, who understand CSM playbooks from different product lines or even different business models that can balance out our diversity of thought and make us a more creative and innovative team.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

JUNE 10, 2020

We’re going through layoffs and furloughs, recession planning and for me as the CMO, facing really massive cuts to marketing budgets and headcount. As far as fostering innovation, every meeting I kept a section, an expansive section where it was brainstorm. I mean, churn matters right now more than ever and especially in SaaS.

Travel 174

Travel Marketing Scale Outsourcing Services 174

Intercom, Inc.

JANUARY 20, 2022

In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. Speed, the ability to move and improve, to iterate and innovate, is paramount, and if you listen to Intercom on Product regularly, this probably sounds familiar. People know that the work can have an impact.

Underperforming Technical Team 249

Underperforming Technical Team Headcount Sales Hiring Scale 249

SaaStr

SEPTEMBER 19, 2019

And then this year, Oh, this year we were named as one of Fast Company’s most innovative companies in the world, which we’re super pumped to be a part of. It was a huge growth year from a revenue perspective for us and a huge growth year from an employee headcount perspective. So that’s a little bit about Podium.

Scale 114

Scale Sales Hiring Software Review Scaling 114

Intercom, Inc.

JULY 21, 2022

“The great thing about performance marketing is the ROI is really obvious, so you can justify increased spend and headcount based on the performance, and that’s what we’ve done” The first thing we did was build out a pretty robust performance marketing team. There is definitely an innovation in that space.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Hitenism

JANUARY 16, 2017

In 2014, Mixpanel’s Series B pitch deck spelled out the company’s expansion plans over the next two years: 3x sales headcount and rapidly race towards distribution. Double headcount every 6-9 months. Innovate on the Business Model. Reduce sales ramp time by 30-50% via sales enablement.

Scale 147

Scale Venture Capital SaaS Headcount 147

ChurnZero

JUNE 26, 2020

Innovation – Does the vendor prioritize product innovation and new feature releases and upgrades? Consider questions such as: Is additional headcount needed to support this solution, like a full-time admin or developer? Implementation – What time constraints is our team working against to launch the product?

Customer Success 98

Customer Success Software Review Software Scale 98

ChurnZero

JUNE 3, 2022

It requires them to spend less capital to get innovative and risky projects kickstarted. The threat of an as-a-service model is that the cost to the customer of churning to a new supplier can be dramatically lower. You Mon: If you can, think about getting as close as you can to innovation and/or growth. I was lucky.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

It requires them to spend less capital to get innovative and risky projects kickstarted. The threat of an as-a-service model is that the cost to the customer of churning to a new supplier can be dramatically lower. You Mon: If you can, think about getting as close as you can to innovation and/or growth. I was lucky.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

Sales Enablement, SaaS and Growth

JULY 24, 2018

The number of employees when things get particularly troublesome are three, 10, 30, 100, 300 and 1,000 - before company headcount hits these milestones you’ll need to rethink how you operate. Keep annual churn <7% In my mind, churn is the most important of all SaaS metrics. Allow me to explain. Retention trumps acquisition.

SaaS Payments 131

SaaS Payments Sales Hiring Payment Services Business 131

ChurnZero

JANUARY 13, 2023

First, digital CS will become a way of life due to flat or reduced headcount. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. Anita Toth , Chief Churn Crusher. A few common themes emerged.

Trends 98

Trends Customer Success Scale Sales Hiring 98

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. As the pace of releasing new features has accelerated, it takes less and less time for competitors to copy your latest product innovation. Now it’s table stakes.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. As the pace of releasing new features has accelerated, it takes less and less time for competitors to copy your latest product innovation. Now it’s table stakes.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

We’re seeing three drivers of lower lifetime value: feature commoditization, less pricing power (price wars), and worsening churn. As the pace of releasing new features has accelerated, it takes less and less time for competitors to copy your latest product innovation. Now it’s table stakes.

Scale 40

Scale Startup Technical Review Software Review 40