12 Customer Success predictions and trends for 2023
ChurnZero
JANUARY 13, 2023
First, digital CS will become a way of life due to flat or reduced headcount. Second, the power of AI in customer experience will become more evident and accessible—an innovation we at ChurnZero have jumped on with the introduction of Customer Success AI. Anita Toth , Chief Churn Crusher. A few common themes emerged.
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