Churn Headcount Innovation Underperforming Technical Team 
Intercom, Inc.
JULY 11, 2019
But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Since 2010, he’s helped the company grow to more than 40,000 customers and helped scale the support team to more than 500 employees to assist those users. Short on time?
Intercom, Inc.
JUNE 21, 2018
Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. That means your focus should be on building the right customer profile and developing precise messaging to reach them. Short on time?
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Intercom, Inc.
MAY 13, 2021
Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.
Intercom, Inc.
JANUARY 20, 2022
In the race to win a customer’s business, it’s not really about how good your product is – it’s how fast you keep innovating. Speed, the ability to move and improve, to iterate and innovate, is paramount, and if you listen to Intercom on Product regularly, this probably sounds familiar. Paul: Yeah. Some of this cut deep.
ChurnZero
JUNE 26, 2020
Using ambiguous instructions and poor questions. Implementation – What time constraints is our team working against to launch the product? Innovation – Does the vendor prioritize product innovation and new feature releases and upgrades? What challenges is your Customer Success team facing?
ChurnZero
JUNE 3, 2022
VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. It requires them to spend less capital to get innovative and risky projects kickstarted. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed.
ChurnZero
JUNE 3, 2022
VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. It requires them to spend less capital to get innovative and risky projects kickstarted. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed.
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