Stax

MARCH 18, 2025

This is what SaaS applications call “user churn,” and it can affect their monthly recurring revenue (MRR) , as well as their annual recurring revenue (ARR). While traditional business models have a harder time estimating their future revenue, SaaS companies have access to more accurate revenue forecasts, such as their MRR and ARR.

Scale 117

Scale Payment Services Payments SaaS Payments 117

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

Sales Hacker

APRIL 22, 2022

While you may feel pressure to focus your team on immediately starting to close opportunities at the start of each new quarter, you’re doomed to repeat the mistakes of your past if you don’t take some time to review. Forecasting, strategizing and planning for the next quarter [75% of the duration]. isn’t criticism. isn’t ad-hoc.

Sales Hiring 119

Sales Hiring Sales Forecasting Underperforming Technical Team 119

User Pilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. As a result, product teams are able to make quicker decisions.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

Sales Hacker

NOVEMBER 21, 2017

Instead, organizations should direct such a non-time sensitive development towards the outbound sales process. Sales Acceptance rate: indicates how well your team is qualifying the deals. If too low means either bad quality or sales team is too selective in accepting. If low, the pain is not a priority at this time.

Metrics 107

Metrics Underperforming Technical Team SaaS Education 107

User Pilot

JULY 14, 2024

It can be helpful when conducting market research and developing a targeted marketing strategy to reach potential customers. If we take the same project management example, you can divide users based on whether they need your tool for individual task management, team collaboration, or complex project tracking.

Software Review 109

Software Review Underperforming Technical Team Customer Lifetime Value User Experience 109

Baremetrics

OCTOBER 7, 2021

For example, if your conversion ratio is low, is that because your marketing team is bringing in poor leads, your sales team isn’t succeeding in converting high-quality leads, or your development team hasn’t put the best parts of your platform at the front for a successful free trial? Try Baremetrics free.

Payments 98

Payments Sales SaaS Payments Underperforming Technical Team 98

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. As you accumulate more customer data, and tweak your scoring based off that data, the better your health score will be at predicting churn. The customer left.

Software Review 96

Software Review Systems Review Underperforming Technical Team Scale 96

ChurnZero

OCTOBER 5, 2022

In times of economic uncertainty, customer churn is one of the top operational risks facing any subscription-based company. While it may be tempting to resort to Hail Mary tactics (such as deferred payments and discounts) to reduce churn, you must instead focus on sustainable and scalable retention strategies.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations. They know how to do this.

Underperforming Technical Team 101

Underperforming Technical Team Sales Hiring Consulting Forecasting 101

Point Nine Land

JUNE 18, 2023

By conducting a cohort analysis, you can track customer behavior, retention, churn, and revenue over time. Should I look at churn or retention cohorts? That said, I tend to look at churn when talking about customers/logos and retention when looking at revenue/dollars, but that might be just a personal preference.

SaaS Payments 128

SaaS Payments Payment Services SaaS Payments 128

Baremetrics

JANUARY 12, 2022

Unlike revenue, where more is basically always better, and expenses, where lower is basically always better, cash in is not necessarily good and cash out is not necessarily bad. However, not having a good idea of how much money is entering or exiting your business over time is always bad! What does cash flow modeling software do?

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

SaaSOptics

FEBRUARY 13, 2022

Based on a 2019 survey, Gartner forecasts that eighty-four percent of new software will be delivered as SaaS , and this percentage is expected to increase as existing providers transition to a subscription-based model. According to Gartner, the SaaS industry is projected to grow to a staggering $121B in 2021, a 15% increase from 2020.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Outseta

AUGUST 23, 2017

By Geoff Roberts 15 min read Forecasts, budgets, and performance targets; these activities have long been seen by business people as critical activities in the operation of companies of almost any size. Simply put, activities like budgeting and forecasting are not compatible with self management.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Churn rate. Prevent churn by identifying at-risk users with NPS. Teams across your business can benefit from customer data. Identify friction and remove it. User effort score.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

Neil Patel

APRIL 12, 2021

Improved Demand Forecasting. Develop a Business Plan. You should track, at minimum, the following four metrics : Churn rate (CR): CR is how many customers you lose, on average, each month. Identify your key team members, the roles they play, and why they’re right for the jobs. Company Overview. Key Personnel.

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

The Angel VC

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 106

Sales Recruiting Sales Hiring SaaS Payments Scale 106

User Pilot

JULY 23, 2020

What’s your new user churn rate looking like? In his blog, we’ll show you why profitability and growth depend on retention marketing; how to measure retention; how to reduce churn rate , and how to develop a strategy for keeping and growing your customers through the critical early stages and beyond. Source: Guy Nirpaz, Totango.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Baremetrics

OCTOBER 21, 2021

The Shopify Partner system has created great value for developers and shop owners alike. It has been integral to Shopify’s success in developing the best online ecommerce platform. Baremetrics gives you a holistic view of your expenses, profit, and forecasted MRR for specific timeframes. Is your sales team properly trained?

Payment Solutions 98

Payment Solutions Payment Methods Payments SaaS Payments 98

SaaSOptics

MAY 6, 2022

Customer Core —to maintain and develop customer relationships. Poor financial records are not something you can run away from. Invest in budgeting and forecasting tools. Whereas an accounting system displays the current status of your business, forecasting systems let early-stage companies see where business is heading.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Poor strategy, organization, and execution hurt your productivity and therefore your scalability.

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

User Pilot

APRIL 27, 2023

Thanks to that, you can identify ways to improve user experience and make informed product development decisions. Product teams use in-app surveys to conduct user research, personalize user experience , assess satisfaction levels, measure customer loyalty , identify new feature ideas, and better understand user behavior.

User Experience 98

User Experience Scale Underperforming Technical Team Churn 98

InsightSquared

DECEMBER 20, 2019

Keeping tabs on all this great content is never easy, so we’ve compiled a Best of List with top webinars from our team and partners, to guide you into the new year! Trust your forecast. This creates huge risk: everything from missed forecasts to lost rep productivity to customer churn. Trust your data.

VP of Engineering 62

VP of Engineering Underperforming Technical Team Forecasting B2B 62

CustomerSuccessBox

MARCH 11, 2022

However, there is another form of QBR that is crucial to a Customer Success team’s success: the QBR of the Customer Success team itself. Many CSMs have worked on a team where their procedure remains unchanged from quarter to quarter. Participation is encouraged at all levels of the Customer Success team.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Business Forecasting 52

User Pilot

MARCH 5, 2025

Best for: SaaS product teams who want a powerful but easy-to-use platform to improve onboarding, increase product adoption, and drive user engagement. Ease of use and implementation Userpilot is known for its intuitive, no-code builder, making it easy to create and customize in-app experiences without needing developers.

Software Review 52

Software Review Engagement Software Scale 52

ProfitWell

MARCH 23, 2020

Churn rate. Churn is the make or break of your subscription business. Churn is defined as the moment when a subscription ends and renewal does not happen, or when a customer cancels. Stay on top of retention by tracking your customer churn rate. Calculating your customer churn rate requires counting customers.

Subscription 85

Subscription Payment Features Metrics Business 85

Valuize Consulting

OCTOBER 23, 2024

Weaknesses in each, such as maintaining relevance and currency, are compounded by poor data hygiene, cross-organizational friction, and varied levels of organizational capability and maturity throughout their companies. It includes advanced revenue forecasting, proactive churn prevention, and data-driven expansion strategies.

Underperforming Technical Team 52

Underperforming Technical Team Scale Technical Review Customer Lifetime Value 52

Sales Hacker

NOVEMBER 21, 2019

This is a start, but to stay ahead of the competition in today’s sales world, sales teams need to start utilizing AI much more than that. The first sales teams to adopt AI and pioneer how to use it will have a massive advantage in the near future. AI is predicted to grow a whopping 139% among sales teams in the next three years.

Scale 101

Scale AI Search Artificial Intelligence AI 101

User Pilot

NOVEMBER 23, 2023

Automation frees up PMs’ time so that they can focus on activities that make the biggest difference, like product strategy development. The role of AI in product management Considering its strengths and weaknesses, what role could AI play in product management? Customer empathy map. How does Userpilot leverage AI?

AI 105

AI Management Data Analysis Technical Review 105

User Pilot

JULY 22, 2023

See what’s causing dissatisfied customers , making them most at risk of churning , and implement changes to improve their customer experience. Find trends by collecting quantitative and qualitative data, through heatmaps , feature tags, surveys , and talking to support teams. What is a customer behavior analysis?

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

User Pilot

JANUARY 26, 2021

It helps product and product marketing teams piece together and analyze the cross-channel data to improve their touchpoints. Customer Journey Mapping is the precursor for Customer Journey Analytics Kommunicate reduced churn by using customer journey analytics to identify the engagement problems with their activation points.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

Baremetrics

DECEMBER 7, 2023

The benefits of a well-thought-out process includes increased visibility to your revenues, expenses, and cash flows, and a faster feedback loop to make your forecasting more operationally focused. If you get the setup wrong, you end up with bad data, incorrect reports and forecasts, which has a material impact on the business.

Payment Solutions 52

Payment Solutions SaaS Payments Payments Software Review 52

User Pilot

JANUARY 15, 2021

51% of people will never return to a company that they’ve had a bad experience with. However, as the latest State of Product Analytics report showed, the more data-literate and data-driven a product team is, the more likely product analytics is to be their main source of user insights. Why is Product Analytics important?

SaaS Payments 90

SaaS Payments Payment Solutions Payments Underperforming Technical Team 90

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. High churn on one-year deals (often 25% or higher) due to failed implementations. They will know to get more bookings when the forecast is light. Usually, these companies sell inexpensive software (e.g.,

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Chart Mogul

SEPTEMBER 26, 2024

Revenue Operations (RevOps) is a business function that focuses on maximizing revenue by aligning the teams that directly impact the bottom line. … Or, simply put, it’s a connecting link between your sales, marketing, and customer success teams. But who’s this mystical “RevOps” creature? Is it a Head of Sales?

Revenue 52

Revenue Technical Review Sales Hiring Scale 52

Point Nine Land

DECEMBER 12, 2018

While this is generally true for most companies, it’s particularly true for SaaS businesses, which invest heavily in product development, sales, and marketing upfront and get payments from customers over a delayed period of time, usually several years. The main reason is that your customer acquisition costs are highly front-loaded.

Sales Recruiting 61

Sales Recruiting Sales Hiring SaaS Payments Scale 61

User Pilot

OCTOBER 30, 2023

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. That, in turn, can help you identify users who repeat an action, reach a goal, or churn.

Engagement 52

Engagement Payments SaaS Payments Payment Services 52