Remove Churn Remove Customer Success Remove Payment Features
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Dear SaaStr: We Have More Than 20% Churn Our First Month. What Should We Do?

SaaStr

Dear SaaStr: We Have More Than 20% Churn Our First Month. This is pretty common in the prosumer space and especially in mobile subscription apps. And even where you don’t see 20% churn the first month with SMBs, it often lurks, because most B2B apps in SaaS don’t even get 80% of their SMBs activation the first month.

Churn 203
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Dear SaaStr: How Should I Calculate Gross Dollar Retention For Our Investors?

SaaStr

Here’s the best-practice way to calculate it: Start with your Beginning ARR (Annual Recurring Revenue) : This is the ARR from your existing customers at the start of the period you’re measuring. Subtract Churned ARR : This is the revenue lost from customers who canceled their subscriptions during the period.

Retention 182
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How Anthropic Rocketed to $4B ARR — And Why Your B2B Playbook May Already Be Obsolete

SaaStr

API-First Revenue Model Unlike the subscription-heavy models of traditional SaaS, 70-75% of Anthropic’s revenue comes from API calls through pay-per-token pricing. Anthropic’s “customers” can go from $0 to $100K+ monthly usage without ever talking to a salesperson.

B2B 248
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The Ultimate Guide to Software Customer Churn

Stax

The average churn rate for the software industry as a whole is 14%. Thats actually one of the lowest churn rates across all industries. That said, industry experts agree that your SaaS companys goal churn should be below 2%. TL;DR The average software industry churn rate is 14%, but SaaS companies should aim for under 2%.

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How Do SaaS Companies Actually Make Money from Payments?

USIO

revenue share earns you $400,000 —on top of your subscription revenue. That’s the beauty of embedded payments: your customers gain convenience and control, while you gain a passive, scalable revenue stream. That might sound small, but let’s do the math: If your users process $100 million annually through your platform, a 0.4%

Payments 130
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Enhance Customer Experience With FastSpring’s Subscription Pause Feature

FastSpring

In today’s competitive subscription economy, providing flexibility and value to your customers is essential. FastSpring’s subscription pause feature allows businesses to retain customers who might otherwise cancel their subscriptions, offering a win-win solution for both parties.

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The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable

Blulogix

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates.