FastSpring

JUNE 9, 2025

In today’s competitive subscription economy, providing flexibility and value to your customers is essential. FastSpring’s subscription pause feature allows businesses to retain customers who might otherwise cancel their subscriptions, offering a win-win solution for both parties.

Merchant Services

Blulogix

FEBRUARY 14, 2025

By Kegham Khrigian The New Standard for Subscription Renewals: Intelligent, Automated, and Scalable For subscription businesses, renewals are the foundation of predictable revenue and long-term growth. Yet, many companies still rely on outdated, manual processes that create inefficiencies, revenue leakage, and higher churn rates.

Payment Features

SaaStr

APRIL 15, 2025

This approach aligns incentives with customer adoption while still giving reps a meaningful upfront payout to stay motivated In a consumption-based SaaS model, you absolutely need to incentivize sales team leads on client go-lives and actual usage , not just closed-won deals. The customer churns within the first 6 months.

Scale

User Pilot

JULY 17, 2025

What’s your biggest challenge with customer churn right now? Understanding the root causes of customer churn is the first step to reducing it. Identifying why users are leaving Proactively engaging at-risk users Measuring churn accurately How do you currently track customer health and predict potential churn?

Churn

ChurnZero

MAY 23, 2025

But if you havent looked closely at how customer success revenue metrics plug into that story, youre probably leaving revenue on the table – and missing a critical opportunity to drive valuation, margin efficiency, and predictable growth. But in a subscription economy, the reality is that its far more than that.

Customer Success

User Pilot

OCTOBER 19, 2024

As such, you must tailor your strategies to meet your target customers’ specific needs and expectations. What does customer satisfaction look like for SaaS businesses? Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. As a result, satisfying customers is key to any success in SaaS.

Business

ChurnZero

MAY 16, 2025

It’s the ultimate technology dilemma for customer teams and the execs who control budgets: should you buy or build your customer success platform? It’s harder to do on your own, and you’ll be less successful ultimately. The resourcing drawbacks of a custom CRM build.

Payments

User Pilot

NOVEMBER 14, 2024

Customer expansion drives recurring revenue and long-term growth. By increasing the value provided to existing customers through different expansion tactics, companies can reduce churn and enhance customer lifetime value. Downgrade or churn rates in expanded accounts to see if your upgrades deliver lasting value.

Strategy

Stax

JUNE 3, 2025

SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. Prioritize customer success, not just customer acquisition While getting new users in the door is important, retention is what drives predictable revenue and strong unit economics.

Payment Services

ChurnZero

FEBRUARY 7, 2025

To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base.

Churn

ChurnZero

NOVEMBER 18, 2024

Per the 2024 Customer Success Leadership Study , 51% of CS teams are responsible for renewal revenue and 41% for expansion revenue. As drivers of recurring revenue, CS teams are critical to the health of SaaS organizations. And there is no world where the function does not exist at B2B subscription companies.

Customer Success

Blulogix

JUNE 13, 2025

It’s a validation of what we’ve always believed: enterprise billing is fundamentally different , and solving it requires more than just subscription logic and pretty invoices. What to Look for in an Enterprise Billing Platform If you’re evaluating agile billing solutions, don’t stop at invoice templates and subscription logic.

Payment Features

Chart Mogul

OCTOBER 23, 2024

The key is understanding what your customers need and delivering value at every stage, regardless of how many customers you have or what growth model you’ve been using so far. A successful CLG motion starts with a laser-focused ICP, as in a deep understanding of what your customer is looking to achieve when they buy your product.

Scale

Stax

MAY 23, 2025

New revenue streams With integrated payments, youre no longer just a software provideryoure also part of the transaction flow. That opens the door to revenue streams like: Payment processing fees Earn a share of every transaction processed through your platform. This is also a great way to future-proof their business.

Payments

ChurnZero

APRIL 25, 2025

And since customer lifetime value and NRR are integral to broader revenue goals, it is time for CS to embrace the predictive, in which strong forecasting begets lower churn. Weve outlined a process for data driven customer success renewals forecasting, plus some extra tips on how ChurnZero can help. Non-recurring revenue.

Forecasting

Blulogix

DECEMBER 4, 2024

By BluLogix Team The Rise of the Subscription Economy for IT Service Providers Introduction The subscription economy is reshaping how businesses across all industries operate , and IT Service Providers (ITSPs) are no exception. Increased Customer Loyalty Subscription-based services also help build stronger customer relationships.

Payment Features

Chart Mogul

FEBRUARY 13, 2025

Sales and marketing teams must align on customer fit early on to impact retention SaaS revenue growth depends on customers continuing to subscribe and use the product more and more over time. Acquiring new customers is important, but its not the only consideration. With ChartMogul, its easy.

Scale

Teamgate

JULY 25, 2025

Conclusion: Achieving Sales Success with S.M.A.R.T. methodology with Teamgate CRM turns sales goals into clear, actionable steps that drive customer success and revenue growth. Cut customer churn by 4% by the end of Q1 through personalized outreach campaigns guided by CRM analytics. Goals Pairing the S.M.A.R.T.

Scale

User Pilot

JUNE 30, 2025

Demo activation emails: If a customer has booked a demo on your website, a demo activation email is sent. This email either links to a product demo or a meeting with the customer success team, so that they can explain key benefits of your product or service. I’m [Your Name], the Customer Success Manager at [Product Name].

Onboarding

User Pilot

JUNE 30, 2025

In the long run, it will encourage product adoption, boost customer retention, and reduce churn across the entire customer lifecycle. You’ll also learn how to build your full sequence using user onboarding software like Userpilot, so you can turn more signups into engaged, paying customers. The format is simple.

Onboarding

ChurnZero

DECEMBER 19, 2024

Theyquestion the status quo, and relentlessly pursue their customers’ success, using ChurnZero software to power their initiatives and achieve breakthrough results. We’re delighted to introduce the winners of the 2024 ChurnHero Awards for customer success! Our customers are much happier too, says Dustin.

Customer Success

Blulogix

JULY 30, 2025

Because billing is where all of those customer promises — all of that investment in technology, hardware, data, and customer success — become tangible. It’s where your strategy meets your customer’s pocketbook. 4 ⃣ Automating renewals so revenue stays predictable and churn risk drops. That’s a problem.

Payment Features

Blulogix

JULY 29, 2025

It isn’t just about generating a monthly invoice — it’s about taking raw, messy streams of device data from thousands (or millions) of endpoints and transforming them into clean, accurate, transparent charges that customers understand and trust. It’s about proving your value — every day, every invoice.

Payments

Stax

JUNE 17, 2025

She noted, “You want to grow, but you also want to make sure you’re not seeing churn on the back end of what you do.” ” This sentiment underscores a critical shift in focus for many companies, moving beyond simply expanding their customer base to ensuring long-term customer retention and healthy profit margins.

Payments

Sales Hacker

JANUARY 13, 2025

Startup to watch DocUnlock – launched publicly with incredible traction, over 100% NRR through zero churn and multiple upgrades and expansions.

Scale

User Pilot

MAY 30, 2025

Chargezoom , a B2B invoicing platform, struggled to keep up with its ever-increasing customer base. The business was growing, but the success team was getting overwhelmed because they were 4 people trying to support 2,500+ customers. People were dropping off, and we didnt know why.

Churn

User Pilot

MAY 30, 2025

They track 47 different key performance indicators (KPIs) in their mobile analytics platform , spend hours debating dashboard numbers, yet can’t predict which users will churn next week The problem here isn’t a lack of data. Subscriptions? Customer success tracks engagement patterns. In-app purchases?

Payment Solutions

User Pilot

MAY 17, 2025

Reduce churn by delivering relevant, personalized experiences: 71% of customers expect a personalized experience , and Twilios 2023 State of Personalization Report shows 56% will become repeat buyers if they receive personalized interactions. Are there high uninstall or churn rates in specific regions?

Mobile

SaaStr

DECEMBER 14, 2020

“Churn” is a term we all use in SaaS as a core metric, but its roots, as near as I remember and can tell, come from our B2C colleagues. Folks churn out of their Verizon plan, their Netflix subscription, etc. In a low-end subscription model for a tool, not a solution (e.g., 120%+ for your Larger Customers.

Churn

SaaStr

MAY 4, 2022

But, as a business grows, teams may find that this success hinges on overcoming one final hurdle: building a financial stack. These days, as the business lead for invoicing at Stripe, Xie has earned her own stripes in navigating the unique challenges of building and thriving in the SaaS marketplace. What makes a SaaS business so hard?

Payment Features

SaaStr

JANUARY 14, 2021

Reducing churn in SaaS, along with increasing new ARR is the backbone to growing your business. In this guide, Andrea Webb, the SVP of Customer Success & Retention at Solarwinds , and Tim Willey, the SVP of Commercial Strategy & Operations at ForgeRock , share their tips for understanding and combating churn. .

Churn

SaaStr

MAY 15, 2024

In this week’s Workshop Wednesday, RevenueCat CEO Jacob Eiting and Growth Advocate David Barnard share their annual State of Subscription Apps report with us. So, let’s look at the state of subscription apps and how B2B SaaS can learn from it. Churn is much higher on consumer subscriptions, but you have higher expansion revenue.

Subscription

Sixteen Ventures

SEPTEMBER 10, 2020

It’s critical to understand why your customers churn, but if you’re relying solely on the reason the customer gives you for that churn, you’re definitely missing the actual reason. It’s easy to just ask a customer why they’re cancelling or not renewing and to leave it at that. Churn: Syntax and Nomenclature.

Churn

SaaStr

MAY 8, 2022

Why NRR is Probably The Wrong Core Metric for Your Customer Success Team. 10 Rules for Defining Churn with SVP of Customer Success & Retention at Solarwinds, Andrea Webb, and SVP of Commercial Strategy & Operations at ForgeRock, Tim Willey. 9 Things Your New Head of Product Should Do in Their First 30 Days.

Scale

SaaStr

JANUARY 11, 2024

and so deeply embedded in the fabric of our customers’ businesses that they’d never churn. Sometimes in great ways — forcing B2C subscription businesses to relentlessly provide a great end-user experience. Well, we do all track NRR, churn and hopefully GRR too. To be so valuable, so cost-effective.

Retention

SaaStr

MARCH 17, 2020

ClientSuccess, the customer growth platform, launched new solutions earlier this week to help customer success become a more strategic growth lever for your company. CustomerSuccessBox announced “Sheldon,” a new AI-engine to help customer success teams improve MRR Retention. ClientSuccess . CustomerSuccessBox.

Sales Hiring

SaaStr

OCTOBER 13, 2022

ChartMogul is an analytics platform to help you run your subscription business. You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

GCP(Google Cloud Platform)