SaaStr

JUNE 24, 2025

It’s about fundamental organizational redesign —from pricing models (hybrid consumption/subscription) to team structures (forward-deployed engineers vs traditional CSMs) to investment priorities (94% AI spend increases among high-growth companies). vs $8.7K), and dramatically leaner operations.

Scale

User Pilot

OCTOBER 19, 2024

In this article, we explore the concept of customer satisfaction – how to measure it, why it is important for your business, and how you can improve customer satisfaction levels. However, what satisfies customers differs from one business to another. What does customer satisfaction look like for SaaS businesses?

Business

Subscription Flow

OCTOBER 10, 2024

In this blog, we will explore why companies migrate to a new billing system, the pain points of billing system migration, the best practices to overcome these obstructions, and SubscriptionFlow’s tailored solutions that guarantee your business a seamless transition. These factors come into being as a business expands, and its needs evolve.

Payment Solutions

Stax

MAY 13, 2025

When leveraged strategically, these services can become a key driver of business growth. With the right provider, merchant services can improve your checkout experience, increase cash flow, and unlock valuable business insights. We’ll also outline how to choose the best payment solutions for your unique business needs.

Merchant Services

SaaStr

JULY 23, 2025

Users describe desired outcomes in natural language: “Build me a SaaS tool for managing freelance projects with time tracking, client billing, and automated invoicing.” As AI reliability improves and enterprise features mature, we see business users creating applications that traditionally required IT department involvement.

Software Review

ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. When you sell to a business, the buyer might be thinking about the needs of the company, of their team, and of themselvesso you might need three value propositions! 3: Make onboarding seamless. 4: Consider community.

SaaS Payments

Stax

OCTOBER 13, 2024

Small businesses in America and worldwide have to choose from a wide variety of accounting software solutions, and this range of choices can be overwhelming. Research shows that 64% of small businesses use accounting software and the market for accounting software solutions is projected to be worth $4.3billion by 2023. Quicken Inc.

Payment Methods

USIO

FEBRUARY 19, 2025

Usio PayFac-as-a-Service Without the Drama Best for: SaaS companies that want revenue share, fast onboarding, and actual human support. Usio makes becoming a PayFac pain-free , letting SaaS platforms monetize payments without the heavy lifting. Biggest Perk: Handles compliance, risk, and merchant onboarding so you dont have to.

PayFac as a Service

USIO

AUGUST 1, 2025

If you’re a SaaS CFO or finance leader who decided to monetize payments, the pitch probably sounded like a no-brainer: embed payments, flip the switch, and watch a new revenue stream flow in. You onboarded users. Because most providers don’t own the payments stack. They outsource onboarding and underwriting.

Payments

Blulogix

JANUARY 6, 2025

By Inga Broerman The 2025 Blueprint for Scalable Growth in the Subscription Economy The subscription economy is entering a pivotal year. Trends like usage-based pricing , complex provisioning , industry consolidation , and evolving regulatory landscapes are reshaping how businesses operate and thrive.

Payment Features

Blulogix

DECEMBER 26, 2024

By Inga Broerman Building a Competitive Edge Through Channel Partnerships In an increasingly competitive subscription economy, channel partnerships have become a beacon for businesses seeking scalable growth and sustainable revenue streams.

Payments

USIO

APRIL 24, 2025

For most businesses, the payment process is relatively straightforward. But in healthcare, payments are more complexlayered with government programs, private insurers, co-pays, and patient responsibility. Real-time claim status tracking and insurance follow-up features to prevent delayed or lost payments.

Merchant Services

USIO

JULY 1, 2025

Welcome to the world of Usio , where embedded payments are finally made easy. From code to cash , we’re simplifying every step of the journey—so you can focus on growing your business, not chasing down transactions. What Exactly Are Embedded Payments (And Why Should You Care)? Bill Print & Mail Solutions Yes, it’s 2025.

Payments

Subscription Flow

DECEMBER 12, 2024

From customer expectations, to market trends, to business operations, everything is evolving. Businesses following the right strategies are experiencing a growth boom. Businesses may never know how much revenue might be leaking from overlooked nooks and crannies. After all, no business wants its success to be short lived.

Payments

SaaStr

APRIL 15, 2025

Heres why: Revenue in Consumption Models Comes from Usage, Not Signatures : Unlike traditional subscription SaaS, where you lock in revenue with a signed contract, in a consumption-based model, revenue only materializes when the customer starts using the product. Thats a disaster for your business. using 20 out of 25 features).

Scale

Blulogix

JANUARY 14, 2025

But for many SaaS businesses, legacy ERP systems create significant obstacles. If your business is still relying on an ERP to manage revenue operations, you may already feel the strain. This leads to delayed invoices, inaccurate charges, and customer disputes. ERP systems lack the flexibility to support these adjustments.

Payment Features

How To Buy Saas

MAY 29, 2025

In an era when executives are bombarded with tech buzzwords, it’s vital to focus on real-world AI uses that deliver business impact. It also points out educational resources such as an AI for leaders program or an AI for business leaders course to help strategic teams get started.

Artificial Intelligence

Stax

JUNE 3, 2025

TL;DR SaaS platforms are cloud-based software solutions that offer ready-to-use tools over the internet, enabling businesses to scale operations, improve efficiency, and integrate with other applications without managing infrastructure. SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses.

Payment Services

BetterCloud

JANUARY 3, 2025

SaaS has revolutionized how we work, but let’s be honest, managing all those subscriptions can feel like juggling flaming torches. You’re dealing with contracts, security concerns, and costs that seem to spiral out of control. This blog is your guide to conquering SaaS chaos. It’s about sanity.

Management

User Pilot

JANUARY 15, 2025

Let’s be honest, onboarding in SaaS can feel like navigating a labyrinth. As product managers and onboarding specialists, you’re juggling a million priorities: feature adoption, activation milestones, reducing churn… And crafting the perfect email sequence that guides users to success? What are they?

Onboarding

Chart Mogul

JANUARY 9, 2025

Your sales team may need to map out all potential targets and how to access potential buyers within those larger businesses. Larger ticket values may require navigating complex procurement processes to include security and compliance checks, therefore prolonging the SaaS sales cycle. Most likely, there are fewer target accounts.

Scale

User Pilot

JANUARY 2, 2025

Its purpose is to collect data necessary to personalize the onboarding experience by highlighting relevant features or resources for each user type. Asana’s churn survey Asana uses a churn survey to understand why users cancel their subscriptions. How clear were the instructions during the onboarding process ?

Scale

User Pilot

NOVEMBER 14, 2024

Ultimately, customer expansion ensures more stable, predictable revenue streams, which is essential for the scalability and sustainability of any business. For instance, creating invoices is vital for a small business proprietor but not so much for an accountant. Start by segmenting them based on their use cases.

Strategy

Payrix

FEBRUARY 4, 2025

The master merchantis the primary account holder for a payment processing system, overseeing and managing multiple subordinate accounts, often referred to as sub-merchants. This setup is commonly used in marketplaces, software platforms, or businesses that facilitate payments for a network of sellers, service providers, or smaller businesses.

Merchant Services

Stax

MARCH 16, 2025

As a SaaS business leader, reducing software user churn is an important part of maintaining your customer base and increasing revenue. By pinpointing the exact reason for user churn, you can determine how to avoid it and ensure that your business continues to have strong profits. A lower churn rate indicates higher customer retention.

Payment Solutions

User Pilot

JUNE 30, 2025

At times, even a great in-app onboarding flow isn’t enough. That’s where an onboarding email sequence comes in. In this guide, I’ll show you 8 onboarding email types that drive activation, with real examples and templates you can use. Together, these email examples can serve as a blueprint for your customer onboarding sequence.

Onboarding

User Pilot

JULY 23, 2025

See how to reach the right users, measure adoption in real-time, and connect every launch to your business goals. The copy discusses employee onboarding, sharing CRM details, and meeting-related tasks to convey that the Slack tips are relevant to them. ” New customers seeing this will pay attention to the further explanation.

Mobile

User Pilot

JUNE 30, 2025

86% of customers say they’d be more likely to stay loyal to a business that invests in onboarding content that welcomes and educates them after they’ve bought. This includes writing the perfect email onboarding sequence that guides your customers through the user journey. What does an onboarding email sequence look like?

Onboarding

User Pilot

JULY 12, 2025

We use behavioral analytics to map out the customer journey so that we can tailor onboarding flows, marketing efforts, and engagement campaigns to each segment. Figure out which users bring the most value to our business. I can also tailor onboarding in-app guidance to new user segmentation groups to drive product stickiness.

Customer Lifetime Value

User Pilot

JUNE 30, 2025

User onboarding is not a one-person job. We have to oversee how we’re engaging customers , how we’re structuring emails in our onboarding sequence, and what user experience we’re providing once they’re on the app. Based on my experience, here are a few onboarding email templates that I believe can serve as inspiration!

Onboarding

Stax

APRIL 15, 2025

For subscription-based businesses achieving consistent and predictable revenue growth is the holy grail. In fact, monthly recurring revenue (MRR) is one of the most important metrics subscription businesses should be aware of. MRR is an important metric for SaaS businesses to track to understand business health.

Payments

FastSpring

JANUARY 28, 2025

Are you a Digital River customer in emergency need of a new payment and subscription provider ASAP? Many Digital River customers are reporting that Digital River is having serious, material problems running their business. Their customers may need immediate help to maintain continuity for their own businesses.

Merchant Services

User Pilot

OCTOBER 19, 2024

Pricing : Userpilot offers flexible plans tailored to startups and mid-sized SaaS businesses, with pricing starting at $249 per month for the basic plan. A 14-day free trial is available for businesses to test the platform before committing. It also provides personalized demos and offers a limited free version for smaller businesses.

Software Review

Stax

MAY 23, 2025

Behind the scenes: key components of integrated payments In order for integrated payments to work, youll typically integrate with a payment gateway or payment facilitator (PayFac). This involves: Merchant onboarding: Collecting business details and verifying accounts so your users can start accepting payments.

Payments

Chart Mogul

DECEMBER 5, 2024

Our new business sales pipeline at ChartMogul is divided into four stages: Discovery Evaluation Negotiation Closed won (and closed lost) Note: it’s likely that your sales process is different for new business vs. renewals, and therefore have different stages. If it’s closed lost , the deal didn’t go through.

Management

ChurnZero

MAY 16, 2025

When presenting a business case for a customer success platform, you can expect this to be the primary objection of a CEO or CFO: can we build this in our CRM instead of buying a new tool? Automate key touchpoints based on customer journey milestones (onboarding, renewals, expansions, etc.). Marketing automation (e.g.,

Payments

BetterCloud

JUNE 9, 2025

You’re not alone in thinking your SaaS subscriptions have grown faster than your understanding of them. Scalability is another major draw, allowing businesses to easily adjust their usage based on their evolving needs. Without a comprehensive view of all your subscriptions, you’re flying blind.

SaaS