Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. What “customer success” looks like evolves as your company and customers scale upmarket.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. It has a compounding effect - the more good decisions a business makes, the better the results will be. Again, it was an easy to use model which scaled effective decision-making. Economies of scale.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

OPEXEngine

NOVEMBER 12, 2019

A widely held view on strategy in the 1980s defined two ways to compete: firms could pursue either a low-cost advantage (usually through scale) or a differentiation advantage (by building intimate customer relationships). But there was also a major drawback: an inverse relationship between scale and intimacy.

Scale 40

Scale Scaling Underperforming Technical Team Marketplace as a Service 40

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Mike Kamo, Founder and Global CEO, NP Brands, is a leader in building, managing, and scaling businesses. Team and Leadership at NP Digital. and around the world.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

SaaStr

MARCH 19, 2019

Niall Wall, Box SVP of Business and Corporate Development alongside Vicki Lin, Stripe’s Head of Ecosystem and Cecilia Stallsmith, Slack’s Director of Platform Marketing discuss scaling your revenue via indirect channels and platform ecosystems. Niall Wall – SVP of BD, Channels & Emerging Businesses @ Box.

Payments 120

Payments Scale Scaling Revenue 120

SaaStr

NOVEMBER 6, 2019

According to Harvard Business Review , companies that were instrumental in creating their categories accounted for 53 percent of incremental revenue growth and 74 percent of incremental market capitalization growth. For startups creating categories, the value of dominating a market while scaling can result in operational benefits as well.

Scale 108

Scale Sales Recruiting Marketplace as a Service Forecasting 108

Intercom, Inc.

FEBRUARY 26, 2018

In simple terms, in order for a company to succeed they must have a good business idea and be able to consistently execute and evolve that idea better than anyone else. Basic marketing and selling at a global scale is becoming easy too. How can your business win market dominance and survive? Cloud computing is dominant.

Software Review 224

Software Review Outsourcing Services Software Outsourced Development 224

User Pilot

AUGUST 30, 2023

Product management and leadership From the struggle to balance innovation and market fit to maintaining a customer-centric approach to product development and navigating talks with business partners, product leaders face many challenges. Product management and leadership speakers. Lots more that Else will unveil.

Scale 105

Scale AI Growth Hacking Innovation 105

Tom Tunguz

AUGUST 2, 2016

One of the most interesting examples is Microsoft’s Office 365 SMB business. Microsoft adds 50,000 small businesses as customers each month. Many start by following self-service distribution models as a route to market, which have served as the de facto standard for helping cloud businesses grow.

Outsourcing Services 113

Outsourcing Services SMB Acquisition Scale 113

Sales Hacker

MARCH 30, 2021

Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. Scaling sales during the pandemic. Scaling Up During The Pandemic [11:40]. It was relatively new to that marketplace at the time. Scaling Up During The Pandemic [11:40].

Scale 102

Scale Payments Technical Advisors Sales Recruiting 102

Totango

FEBRUARY 22, 2021

Organizations across all industries were forced to completely change business models they’d followed for decades in just a matter of days. For example, our clients in the hospitality industry used Totango to pivot and survive by quickly embedding digital best practices straight from the Totango SuccessBLOC marketplace.

Customer Success 62

Customer Success Scale Marketplace as a Service Technical Review 62

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 178

Software Review Scale Technical Review SaaS 178

FastSpring

DECEMBER 18, 2018

The European Union’s General Data Protection Regulation proved to be a major challenge for businesses all over the world. Welcomed Key Executive Hires to the Leadership Team. We’re excited to grow our hardworking leadership team to help us take FastSpring to the next level. Introduced the FastSpring Plugin for WordPress.

Marketplace as a Service 63

Marketplace as a Service Sales Hiring Scale Leadership 63

ChurnZero

NOVEMBER 18, 2022

According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. Q: Many CEOs acknowledge that Customer Success teams are important for business growth, yet they still push back on their budget. My job is to continually inform and share knowledge that’s going out in the marketplace.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

OpenView Labs

DECEMBER 16, 2019

So if scaling your sales organization is a priority in 2020, here are the things you need to be aware of to make sure you do so successfully. An increase in competitiveness in the marketplace means candidates have more choices than ever. They want a product/service that’s doing something powerful.

Sales Recruiting 53

Sales Recruiting Sales Hiring Scale Trends 53

ChurnZero

FEBRUARY 1, 2019

Amanda’s commitment to business results drives each aspect of her work as Chief Customer Officer at Lucidworks. In this role, he leads all aspects of Ellucain’s global Customer Success, Professional Services, and Technology Management organization. He holds a bachelor’s degree in international business from San Jose State University.

VP of Engineering 53

VP of Engineering Customer Success Scale Marketplace as a Service 53

OpenView Labs

APRIL 13, 2020

In the last decade, a few major things have happened: Emergence of new platforms with incredible scale (from Facebook to TikTok). Are there marketplace dynamics? Looking at things from a different angle, imagine if a new social platform is emerging (like TikTok) with huge scale and many of your target users.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. On this podcast, we share stories from global SaaS leaders like Ryan, that you can use to inspire new growth strategies in your own business.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Sales Hacker

FEBRUARY 12, 2021

As businesses grow, their software requirements grow as well. At this point, a business needs to look for an enterprise solution that can support its growth. At this point, a business needs to look for an enterprise solution that can support its growth. As businesses grow and adapt, software shouldn’t hold them back.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

ProfitWell

NOVEMBER 7, 2019

PieSync is an integration platform as a service (iPaaS) specializing in customer data. An integration service like PieSync, then, helps save manual labor and eliminate inconsistencies by automatically syncing data across apps.". I enjoyed listening to Jack McCullough , Founder and President of the CFO Leadership Council.

Sales Recruiting 40

Sales Recruiting Scale Sales Hiring Marketplace as a Service 40

Intercom, Inc.

JANUARY 16, 2020

Andrey explains why embracing the professional services sector in a unique way has paid dividends. We also think about community and consultants and professional services as an ecosystem around our product. How have you structured the business model or even the product to make that type of viral spread easier? Andrey: Exactly.

Consulting 249

Consulting Marketplace as a Service Scale Development 249

Sales Hacker

SEPTEMBER 20, 2022

See how thousands of businesses use Freshworks to shorten sales cycles and improve sales conversions faster. Brandon Barton is a hospitality tech entrepreneur who has used his experience working in operations at the top hospitality groups to build and scale early-stage tech products that help restaurateurs.

Technical Review 54

Technical Review Sales Hiring Scale Marketplace as a Service 54

SaaStr

SEPTEMBER 3, 2019

I want to talk about how we got to the business model that we have at Lambda School because it’s one of the things that separates us from other schools. ” That simple shift in the business model, it forces us to think entirely differently as a company than most other schools do, but now we get more application volume than Harvard.

Acquisition 137

Acquisition Software Review Payment Methods Marketplace as a Service 137

SaaStr

AUGUST 16, 2019

In Today’s Episode We Discuss: * How Justin made his way into the world of Sales and came to be one of the industry’s leading scale up Sales leaders with PatientPop and ZocDoc. * Having seen multiple scaling culture, where do SaaS organisations tend to break down both in terms of culture and process? They were so intelligent.

Scale 137

Scale Underperforming Technical Team Sales Hiring Interviewing 137

Sales Hacker

MARCH 18, 2019

How to Succeed in Business with Really Trying [31:14]. Roger talks about the role of customer success , how do you build the customer voice into every interaction that you have with the customer, how do you scale and grow a big company, and what are the elements that are so important to picking your next company? Sam’s Corner [47:14].

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

A Smart Bear

FEBRUARY 26, 2019

You think this doesn’t matter because you’re not a public company or didn’t raise money, but it does matter because it means you don’t understand the financial mechanics of your business. A lot of businesses aren’t profitable even at scale. Most of the time, real pain points addressed by great products are not a business.

Underperforming Technical Team 64

Underperforming Technical Team Scale Sales Hiring Startup 64

Casey Accidental

OCTOBER 18, 2021

When I started advising Eventbrite, the company had a business unit structure, so it didn’t even have a CPO role, but product leaders embedded into different business units. Scaling work: tuning the underlying technologies or process to help the product and team continue to be effective e.g. Uber rearchitecting its data pipelines.

Technical Advisors 140

Technical Advisors Technical Review Scale Marketplace as a Service 140

SaaStr

SEPTEMBER 4, 2020

371: It’s no secret that businesses today are struggling with an unpredictable economy. That is really happening in the marketplace. And it’s happening at companies that are 50 or 100 years old, where they’re having to find new ways to reach their customers with brands and services. But management has changed.

Scale 158

Scale Underperforming Technical Team Sales Hiring Branding 158

SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? So for me, I might be an example of someone in your business who you do take that chance on, and they’re pushing themselves because they know this is their career moment. So on a scale of one to 10, what type of feedback do you want? We were wrong.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. But it doesn’t really scale when you’re selling to the masses. How does Ryan think about the relationship between the two?

Sales Hiring 131

Sales Hiring Sales Recruiting Scale Software Review 131

SaaStr

JUNE 10, 2020

Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. I’ve advised more than 25 companies, seven of which have been acquired in the last two years and three of which have gone out of business. Are you a revenue driver or a cost center?

Travel 175

Travel Marketing Scale Outsourcing Services 175

SaaStr

MAY 15, 2020

Tidelift has raised over $40M from some of the best in the business including Foundry Group and General Catalyst. Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. Before Tidelift, Bridget was VP of Sales @ Logz.io

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SaaStock

FEBRUARY 14, 2019

Afterward, Patrick founded several businesses in diverse sectors, including tech, healthcare, and finance. Its focus is on businesses in Big Data, mobile, and SaaS. Talk: Scaling & Exiting: Dreams, Designs & Dramas. The “first boots on the ground” when it comes to solving business issues, Patric?

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SmartKarrot

MAY 13, 2021

Lead and scale a team of high-performing Customer Success Managers. Work collaboratively across departments to ensure customers are aware of all LeagueApps programs and services beyond the core platform. Expand the footprint in current customer accounts by driving product adoption and up-sell opportunities of licenses and services.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. Steal Like an Artist.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. The process for putting CX at the center of the business [13:52]. What if I did this at scale? Sam’s Corner [41:49]. Show Introduction[00:10].

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Everyone’s always like, “how did you guys scale so quickly,” and like, everyone loves this product. 35% versus 25% in SaaS.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100