SaaStr

JANUARY 10, 2020

.” In the context of the larger article, he’s making the case for manufacturers to adopt a SaaS playbook: become customer-centric, hire Customer Success Managers (CSMs) to engage customers more deeply, deploy technology to manage the customer relationship beyond the initial sale, etc. It’s all we know.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Onboarding 132

Kellblog

JULY 18, 2019

Great core/founding team. Thus, there is a good chance one or all of the founding team will be around, and in influential positions, for a long time. Newer company/technology. So the third hardest-to-change key factor is technology. So, strictly speaking, how could this table be inherently good or bad?

Underperforming Technical Team 79

Underperforming Technical Team Startup Software Technical Cofounder 79

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 93

Underperforming Technical Team Social Media Scale Interviewing 93

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Sticky after all. Four ways to drive value.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Stax

FEBRUARY 28, 2024

Join the Payments-Led Growth Movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. These are only a glimpse of what automated SaaS billing software brings to the table for a subscription-based business model. What is a SaaS Billing Platform?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

TriTuns

JANUARY 21, 2020

This is fundamentally changing your business model and your mindset. THE BROKEN SAAS BUSINESS MODEL. The next generation of this business model, led by the creation of customer success (CS), is ushering in a new growth engine. This is very bad news for SaaS vendors. BEWARE – ICEBERG AHEAD!

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

TriTuns

JANUARY 21, 2020

This is fundamentally changing your business model and your mindset. THE BROKEN SAAS BUSINESS MODEL. The next generation of this business model, led by the creation of customer success (CS), is ushering in a new growth engine. This is very bad news for SaaS vendors. BEWARE – ICEBERG AHEAD!

SaaS 71

SaaS Underperforming Technical Team Customer Success Business Model 71

Andreessen Horowitz

DECEMBER 12, 2023

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. It was maybe like a 4 or 5 person team.

Payment Solutions 109

Payment Solutions Payment Methods Payment Services Payments 109

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It That’s really when it got us thinking about that.

Payment Solutions 91

Payment Solutions Payment Services SaaS Payments VP of Engineering 91

Intercom, Inc.

SEPTEMBER 30, 2021

In this episode, we sat down with Rebecca to talk about her mission to make mental health care scalable and accessible for all, and how the pandemic and technology are radically changing the way we think about mental health care. Little Otter and its family-first approach, they believe, is the antithesis of that. What was that like?

Scale 223

Scale Artificial Intelligence Healthcare Technical Review 223

Kellblog

MARCH 11, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by following set of beliefs. If the StartFast doesn’t work, it’s not a big deal because the Customer Success team’s mission is to offer free clean-up after failed implementations.

Underperforming Technical Team 99

Underperforming Technical Team Sales Hiring Consulting Forecasting 99

User Pilot

JANUARY 30, 2023

The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. It illustrates the distribution of different types of technology users. of the market) are excited about trying products and testing new technology. What is the product adoption curve? Innovators (2.5%

Technical Review 94

Technical Review Software Review Underperforming Technical Team Education 94

SaaStr

JANUARY 10, 2020

Prior to Crossbeam, Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. Prior to Crossbeam Bob founded Stitched, a powerful ETL service built for developers that was acquired by Talend in 2018. How have you altered and developed as a CEO do you think?

Sales Hiring 131

Sales Hiring Scale Outsourcing Services CTO Hire 131

SaaStr

JULY 20, 2021

The session that I’m talking about is basically about the board dynamic and about how to survive this valley of death and bring not just yourself and your team but your extended team, including your board, across that until you cross the $1 million mark, and then the $10 million mark and keep going beyond. They sell their time.

Underperforming Technical Team 239

Underperforming Technical Team Sales Hiring AWS Business Model 239

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. Is web3 going to change everything because, as Chris Dixon argues, the best entrepreneurs and developers have learned not to build atop centralized platforms? Web3 hype peaks.

Blockchain 143

Blockchain Technical Review Venture Capital Sales Hiring 143

SmartKarrot

DECEMBER 24, 2021

While talking about SaaS, it is natural for us to assume that the primary reason for failed SaaS companies must lie in technology. After developing a hypothesis, you can test it by launching a Minimum Value Product (MVP). Poor management . Most tech start-ups fail because they tend to focus solely on the work of developers.

Underperforming Technical Team 10

Underperforming Technical Team Technical Review SaaS Systems Review 10

Intercom, Inc.

SEPTEMBER 3, 2020

Which is why customer feedback is a big deal to all of our teams – it’s really integral to what we do and how we build. we’ll be answering that by chatting with the people that make it happen: the R&D team members who take your feedback and turn it into the tools that you use. Then this podcast has the answers.

Mobile 212

Mobile Scale Underperforming Technical Team Engineering 212

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

OPEXEngine

DECEMBER 23, 2020

Some SaaS startups develop a form of zero-sum delusion early in their evolution, characterized by the following set of beliefs. First, some SaaS companies deliberately run with a low set-up product, little to no services, and a customer success team that takes care of implementation issues.

Underperforming Technical Team 52

Underperforming Technical Team Sales Hiring Consulting Forecasting 52

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. With the right tools, Customer Support teams can become agents of Customer Success, and their work can lead to increased customer satisfaction, customer retention, and bottom-line growth. The current state of Customer Support.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

SaaStr

AUGUST 9, 2019

Ep 256: As a global technology provider powering thousands of SaaS companies, Google is at the forefront of driving exciting and innovative technologies to market. Here’s what Eyal and Megan talk about: How to develop software faster. I think from one perspective, at the end of the day, technology does become dated.

SaaS Payments 132

SaaS Payments Cloud Technical Review Scale 132

SmartKarrot

JULY 14, 2020

The B2B Tech world is booming with SaaS business models. What Is the SaaS Business Model? The SaaS business model is basically a subscription-based service. Aside from this, customer loyalty is of huge importance to all of these models, as that is the only thing that keeps them afloat.

Business Model 10

Business Model B2B SaaS Payments Payment Features 10

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Sales Hacker

JULY 3, 2018

So our team tried to fill the gap to help you build or enhance your own sales stack. Left to its own, a sales force will eventually become too bloated, unwieldy, and counterproductive if everyone on the team reverts to performing tedious tasks manually. Technology is only as good as the human using it. What Is Sales Automation?

Scale 65

Scale Outsourcing Services Sales Recruiting Outsourced Development 65

Intercom, Inc.

JUNE 21, 2018

Whether you’re at an early-stage startup that’s just made its first sales hires, or part of a fast-moving sales team in a large organization, the key to success often comes down to efficiency. How can you capture, qualify and convert the right leads for your business while working within your means? Short on time?

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

ProfitWell

MAY 12, 2020

SaaS ensures that consumers are always up to date with the latest version, while also ensuring that developers have a continuing source of revenue with which to maintain their product. Platform as a service (PaaS) provides developers with a complete environment for development and deployment over the internet. What is PaaS?

Cloud 59

Cloud Azure SaaS Underperforming Technical Team 59

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. Why SaaS is your business model, not your mission. We had a pretty big team. Missed the session? Andrew Filev. It was before they even were called SaaS.

Sales Hiring 145

Sales Hiring Scale SMB Sales Recruiting 145

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. In fact, more than 80% of Americans in the last year bought through Stripe, but obviously through a business that ran on Stripe.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Sales Hacker

MARCH 22, 2018

I run a European-based sales agency for software and technology companies. Sales outsourcing agencies tend to outperform your own team with: Proven experience in exactly the sales functions they offer. Matching skills available in a scalable business model. You don’t want that kind of bad reputation.

Outsourcing Services 78

Outsourcing Services Sales Outsourcing Outsourced Development Scale 78

SaaStr

SEPTEMBER 10, 2020

What can teams do to bring their themes to life? As I’ve said before, I’ve heard so many good things from Brian and the team at Venrock. And so I started to build some of classic demand gen functions, like BDR team. So an outbound model and field model, cause we didn’t have those at the time.

Scale 172

Scale Sales Hiring Software Review Technical Review 172

Sales Hacker

MARCH 27, 2018

You head out to a territory (market) where you can mine (generate) something valuable, then sift (qualify) good finds from the bad. For B2B organizations, customers now represent the new gold to be desired and the sales team’s pipeline the new gold mine to be developed. Use B2B prospecting tools that match your business model.

B2B 87

B2B Strategy Sales Underperforming Technical Team 87

SaaStr

MARCH 8, 2019

Increasingly organizations talk about B2D marketing, to developers. But you’ve always coined this phrase “business to human marketing”, B2H. If you haven’t adopted one of these light touch business models, you are screwed, in my opinion. Some developer’s tinkering with something.

Scale 107

Scale Sales Hiring Underperforming Technical Team Social Media 107

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Leveraging customer insights across your business.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. Andy MacMillan: I started my career in tech actually as a developer. How does one instil volume based pricing without disincentivizing usage? Andy MacMillan: Excellent.

Sales Hiring 190

Sales Hiring Scale Leadership Sales Enablement 190

Sales Hacker

SEPTEMBER 4, 2018

Gartner projects that the vast majority of businesses (89%) will compete mainly on customer experience. An Accenture study found that the cost of customer attrition due to poor customer service in the U.S. That’s because for a Customer Success team, satisfaction is just the minimum. Cross-team members. alone was at $1.6

Customer Success 56

Customer Success Scale Technical Review Systems Review 56

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. She founded Box’s growth team as well as the product operations team. So Bela, you founded the growth team.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? ” How do you think about this type of business and how would you respond to that VC?

Scale 127

Scale SaaS Payments Sales Recruiting Payment Services 127