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Startup Metrics

TechEmpower SaaS

When talking to startup founders or other innovators, we always ask questions to better understand their business as a core. What does the business do? One way to approach that last question is to use this simple model: Customer Acquisition Cost (CAC) How will your business reach prospects?

Metrics 390
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JFrog IPO: Lessons For Entrepreneurs

SaaStr

The founders named their startup JFrog because a frog is agile and always leaping forward. However, since the adoption was so strong from users, the founders quickly realized that there was a big-time business opportunity with JFrog. Yet the strategy was not to have a conventional startup. JFrog offered 11.6

New CTO 258
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An AI Deep Dive with Lightspeed and Typeface: Embracing the Potential, Addressing the Challenges

SaaStr

Alex Kayyal and Julie Kainz, Partners at Lightspeed, shared at SaaStr Annual a framework they developed around how to think about this new era of Artificial Intelligence in SaaS, what opportunities are out there for startups, and how to think about incumbents. CRM wasn’t a new category, but they were done on-premise.

AI 286
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30+ Tough Learnings from Losing a Top Customer

SaaStr

Indeed this was also my #1 mistake and the #1 I see from so many startups learning to go upmarket. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. ” — Echeyde Cubillo, Co-founder and CTO, Acme Ticketing. They don’t show up in person.

CTO Hire 325
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The most common mistake SaaS companies make on sales tax collection and filings

SaaStr

When the company first began web app development and selling software-as-a-service in 2004, their business model wasn’t even called SaaS. And, like every software startup, their small team had a million other things to worry about. Meanwhile, new tax legislation for SaaS companies was brewing.

New CTO 199
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Laura Klein on improving chemistry in product teams

Intercom, Inc.

Rather than suggesting a model startup, advisor and author Laura Klein is likely to point you toward her favorite heist film. Now the Vice President of Product at Business Talent Group , she has honed her expertise into a set of best practices and published them in two books: UX for Lean Startups and Build Better Products.

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CEOs of Zapier, Walkme and Dialpad: How to Build Your First Management Team (Video + Transcript)

SaaStr

This is my third startup. As you said, people take it hard if suddenly you say, “Hey, this is your new EVP. If I wasn’t at the programming background, probably a CTO was a good idea, but for us it was sales, definitely sales and marketing. It makes sense that that would be the role that comes in as the CTO.