ChurnZero

FEBRUARY 9, 2021

To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Course Description: New to customer success management (CSM)? Value Realization Best Practices for Customer Success Management.

Customer Success 98

Customer Success Scale Customer Lifetime Value Consulting 98

Totango

MARCH 4, 2022

B2B customer service is often confused with B2B customer success, but they are not the same. Despite their differences, however, they do share an intimate relationship – you need strong customer service to achieve customer success. What is B2B Customer Service? B2B vs. B2C Customer Service.

B2B 91

B2B Customer Success Technical Review B2C 91

ChurnZero

SEPTEMBER 23, 2022

Companies couldn’t rest on their laurels; it was hold onto their customers or float into the abyss. . Searches for Customer Success and customer experience lagged a bit, peaking only recently. You can do that with an investment in Customer Success and customer education. . Say it with me: Every.

Education 98

Education Customer Success Venture Capital Churn 98

CustomerSuccessBox

MARCH 15, 2022

Use this analogy to explain your SaaS business model. For SaaS organizations, the purpose of a free trial is to obtain a customer. Customers that sign up for a free trial are a great marketing target because they’ve already committed to your business enough to sign up and maybe provide relevant information.

Customer Success 52

Customer Success Payment Solutions Scale Payment Features 52

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. Convenience.

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

ChurnZero

MARCH 3, 2022

As Customer Success professionals you might find yourself building out something completely new at your organization, or just trying to break the status quo on what’s been done in order to help drive growth and expansion for your SaaS organization. Top five Customer Success resources brought to you by ChurnZero 1.)

Customer Success 52

Customer Success Churn Onboarding Consulting 52

SaaSHolic

FEBRUARY 6, 2023

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Subscription Payment Features 52

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. However, the higher the rate, the better your business health. Use interactive walkthroughs to drive customer success.

SaaS Payments 80

SaaS Payments Business SaaS Payment Solutions 80

ChurnZero

JUNE 10, 2020

Enjoy this list of must-read Customer Success books. . . A veritable blueprint for success in the new membership economy, this book is a must-have for organizations of any size. It also features first-hand insights into subscription superstars like Amazon and Spotify. What Customers Crave.

Customer Success 69

Customer Success Compensation Scale Customer Lifetime Value 69

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. We know this is a big decision for businesses. You’re not alone.

Merchant Services 70

Merchant Services Payment Methods Payment Services Payment Solutions 70

ChurnZero

MARCH 18, 2022

They also discussed the impact of these metrics on your plans as a Customer Success professional and your company overall. Key SaaS and Customer Success metrics you should care about. What boards and investors expect from your Customer Success organization. You would use euros instead or pounds in the UK.

Customer Success 98

Customer Success Metrics SaaS Banking 98

OpenView Labs

SEPTEMBER 8, 2021

The complexities of pivoting from traditional seat-based subscriptions to usage-based pricing are analogous to making the leap from on-prem to SaaS in the first place. . In a pure consumption-based or pay-as-you-go model, every day the customer is making a decision about whether to use a product.

Pricing 64

Pricing Customer Success Scale Compensation 64

Casey Accidental

OCTOBER 27, 2020

This is part three of a three part series on sequencing business models. In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. For extension platforms, this can become a significant part of the business model.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

ChurnZero

MAY 8, 2020

Customer Success is a relatively new discipline and has not faced a major economic event such as COVID-19. We all know Customer Success professionals who have been laid off or furloughed. Speakers: Mikael Blaisdell , Executive Director, The Customer Success Association. Q&A Recap.

Customer Success 59

Customer Success VP of Engineering Scale Benchmarks 59

SaaSHolic

DECEMBER 9, 2021

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Subscription Payment Features 52

ChurnZero

FEBRUARY 9, 2021

To help you amp up your Customer Success management skills here’s a breakdown of our top recommendations for courses to consider taking. Customer Success Management Fundamentals. Course Description: New to customer success management (CSM)? Value Realization Best Practices for Customer Success Management.

Customer Success 52

Customer Success Scale Customer Lifetime Value Consulting 52

Valuize Consulting

AUGUST 5, 2020

Since 2015, the customer success (CS) domain has achieved a 176.54% year-over-year growth of CSM positions globally (Gainsight, 2019). This explosive growth comes predominantly from the software & IT industry, thanks to the mass migration towards the subscription-based business model.

Customer Success 52

Customer Success Software Strategy Business Model 52

Totango

MARCH 26, 2019

Rather than focusing on just the initial transaction, this method emphasizes continued customer success growth to foster customer loyalty and stable profits for years to come. Elements that Drive Customer Success Growth. Increase Customer Retention. Instead, put their subscription on hold.

Customer Success 65

Customer Success Payment Methods Payment Services Payment Solutions 65

OPEXEngine

JUNE 11, 2020

You hear the terms SaaS, subscription, term licenses and perpetual license software tossed around frequently. The terms aren’t universally understood, nor are the implications of each on the financial model of a company, so the following is an effort to provide an overview.

SaaS Payments 52

SaaS Payments Payment Solutions Subscription Payment Features 52

ProfitWell

NOVEMBER 4, 2019

Mastering customer success is vital in the subscription space. Let’s face it, if someone isn’t having a positive experience with your product, then they’ll take their business elsewhere. Not implementing and measuring customer success means you risk losing customers and rising customer acquisition costs (CAC).

Customer Success 73

Customer Success SaaS Onboarding Churn 73

OPEXEngine

AUGUST 17, 2021

If you’ve underestimated the importance of financial operations for both the short and long-term success of your SaaS business, you’re not alone. With the explosive growth of the SaaS business model impacting businesses worldwide, many are navigating SaaS financial operations and subscription management for the first time.

Payment Services 52

Payment Services B2B SaaS Payments Payments 52

SaaStr

FEBRUARY 14, 2023

Net Dollar Retention Shows SaaS’s Best Qualities NDR encapsulates SaaS revenues’ best qualities in one metric: the subscription-based model. It’s much easier to sell something to a customer you’re already working with than it is to win them again and again. You do that by showing momentum. Around 70% or more.

Metrics 214

Metrics Marketing SaaS SMB 214

Intercom, Inc.

NOVEMBER 12, 2020

But it’s not intrinsic to the product – rather, it’s baked into 3fe’s business model. Subscription services have been steadily on the rise for years now. Subscription services have been steadily on the rise for years now. The rise of subscription services. The right experience.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

OPEXEngine

JANUARY 20, 2021

Customer success in SaaS is fast becoming the first line of attack to boost conversions, raise customer happiness, and reduce churn. Every day, a strong customer success strategy is becoming more and more essential for SaaS companies. WHAT IS CUSTOMER SUCCESS? Customer success isn’t complicated.

Customer Success 52

Customer Success SaaS Customer Support Subscription 52

Valuize Consulting

AUGUST 18, 2020

Since 2015, the customer success (CS) domain has achieved a 176.54% year-over-year growth of CSM positions globally ( Gainsight, 2019 ), which comes predominantly from the software & IT industry. 2) Map your customer success processes directly to your customer journey.

Customer Success 40

Customer Success Strategy Software Scale 40

Valuize Consulting

MARCH 31, 2020

These are all common traits of customer success leader s who are driving sustainable growth for software companies in the subscription economy. These leaders are armed with customer success strategies that empower them to blast through the walls in their businesses. Empower your Customer Success leaders.

Customer Success 40

Customer Success Sales Hiring Business Model Leadership 40

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. SaaS businesses, meanwhile, benefit from predictable streams of recurring revenue.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

Sales Hacker

SEPTEMBER 4, 2018

What is Customer Success and why do you need it? Gain a new customer, you increase revenue. What happens when you lose more customers than you gain? It may happen sooner or later, but failure is the only prospect a business faces when customer loyalty plunges. Guide overview: What is Customer Success?

Customer Success 56

Customer Success Scale Technical Review Systems Review 56

Totango

AUGUST 23, 2017

Customer Success Summit is the industry-leading conference on customer success because it brings together experienced customer success professionals and industry thought-leaders, as well as research institutes for industry benchmarking. To that end, one of the keynotes from #CSSummit17 was Thomas E.

Customer Success 64

Customer Success Marketplace as a Service Scale Benchmarks 64

User Pilot

SEPTEMBER 19, 2023

In this article, we investigate what it takes to create a churn prediction model and why you must do so. TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts. Churn prediction, therefore, tells you whether a customer will leave and why.

Churn 101

Churn Machine Learning Artificial Intelligence Data Analysis 101

Totango

JULY 18, 2018

The quality of Customer Support interactions is a big factor in customer satisfaction, yet too often agents aren’t equipped with the customer data they need to do their best work. The current state of Customer Support. Customer Support vs. Customer Success. Digitization of the customer experience.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

CustomerSuccessBox

JUNE 17, 2022

How unfortunate is it to see a subscriber canceling their recurring payment! Product analytics is the process of evaluating how your customers or users engage with your product. It, ultimately, helps customer success managers to drive product adoption among the users. And you’d do some quick play to stop it!

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Subscription Flow

DECEMBER 28, 2023

Not only does a strong marketing and sales plan draw in investors, but a well-optimized CAC also shows a competitive and long-lasting business model. So, if you want your investors to trust your sales and marketing policies, then you need to constantly monitor the conversion rate for your SaaS business.

Metrics 52

Metrics SaaS Finance Acquisition 52

Chaotic Flow

MARCH 25, 2014

My first reaction was something like: “Well our current booking rate is pretty strong and we’re a SaaS business, so even with no immediate improvement to bookings we’ll continue to pile up revenue quarter after quarter, right?” Every business tracks some relevant set of financial and operational metrics. SaaS Business Stability.

Metrics 156

Metrics Business SaaS Scale 156

Chart Mogul

MAY 12, 2021

We spoke to Ken Carlson, Whereby’s Director of Finance, to learn about how the company approaches growth and how they are using ChartMogul’s Subscription Data Platform to achieve that. We were growing at a steady pace and it was becoming increasingly important to get better insights into how our different subscription plans were performing.

Revenue 52

Revenue Data Payment Features Finance 52

Chart Mogul

MAY 12, 2021

We spoke to Ken Carlson, Whereby’s Director of Finance, to learn about how the company approaches growth and how they are using ChartMogul’s Subscription Data Platform to achieve that. We were growing at a steady pace and it was becoming increasingly important to get better insights into how our different subscription plans were performing.

Revenue 52

Revenue Data Payment Features Finance 52