SaaSHolic

MAY 5, 2023

The cost of capital has gone up, and digital markets have returned to normal market sizes, leading to a new environment of lower valuations and less money in the market. Responsible tech in an era of hostile tech Rebecca Parsons, CTO (Thoughtworks.) They also emphasized the role of customer stories in brand storytelling.

Technical Review 90

Technical Review VP of Engineering Development Team Review Software Review 90

Intercom, Inc.

DECEMBER 21, 2021

With that in mind, before we welcome the new year and all the good things to come, we’ve gathered our favorite insights and nuggets of wisdom from 2021 in a special wrap-up episode. Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Zanade Mann , founder of Black Women’s Business Collective.

VP of Engineering 118

VP of Engineering Scale Technical Review Outsourcing Services 118

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Buffer’s mission is to empower their customers to build their brand and engage their audience on social media. The unreliable data was slowing the whole team down.

Payment Solutions 113

Payment Solutions Payment Features Payments Social Media 113

Kellblog

JANUARY 29, 2020

I can’t tell you the number of times that I’ve heard “we sell to the CIO,” only to be introduced to someone whose business card said “director of data warehousing.” Second-order benefit: that means you avoid data breaches and/or save millions in ransomware and other breach-related costs.

Startup 99

Startup Sales Hiring CTO Hire New CTO 99

Natalia Luneva

APRIL 30, 2021

Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1 Our community is the best way for us to inform our customers about upcoming updates and new features. SaaS Community Marketing: 11 stories from software companies. We have received over 2.6k

Marketing 98

Marketing Social Media SaaS New CTO 98

OpenView Labs

OCTOBER 5, 2021

When I joined GitLab, I was starting a new product-led growth team within the product organization,” Hila says. “We One of the first things I learned from Sean was that if you have ten developers on your team, put five on new product and the other five on new-user activation,” she says.

B2C 65

B2C B2B New CTO Acquisition 65

ProfitWell

JANUARY 24, 2020

We know brand awareness is important, but are you going too far? Your top subscription news. We know the idea of “brand affinity” has been this sort of buzz-worthy, industry-trending topic. getting people to actually like their brands. Brand awareness is just one piece of a much bigger puzzle. Here's the data.

Sales Recruiting 40

Sales Recruiting CTO Hire New CTO Sales Hiring 40

Sales Hacker

NOVEMBER 22, 2017

It may not reflect immediately on top line figures, but their follow through moves the needle on other metrics — productivity, discovery of new tools or techniques, and sharpened selling skills — any one of which will eventually translate to higher performance and attained goals. No one knows our brand. No one cares about our brand.

Underperforming Technical Team 87

Underperforming Technical Team Sales CTO Coach New CTO 87

Audacix

JANUARY 1, 2019

After interacting with many new DevOps teams, my sense is that many of them are hamstrung by the imagination and risk appetites of their senior leaders, in a classic case of you don't know what you don't know. Amazon's tech innovation czar (and CTO) put it best as early as 2006, when he said: “You build it, you run it.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Chart Mogul

MARCH 9, 2020

CEO Joel Gascoigne tells us about the decision to invest in new analytics tools and how Buffer sustained long-term growth thanks to growing their ARPA. Buffer’s mission is to empower their customers to build their brand and engage their audience on social media. The unreliable data was slowing the whole team down.

Payment Solutions 52

Payment Solutions Payment Features Payments Outsourcing Services 52

Audacix

JULY 18, 2022

After interacting with many new DevOps teams, my sense is that many of them are hamstrung by the imagination and risk appetites of their senior leaders, in a classic case of you don't know what you don't know. Amazon's tech innovation czar (and CTO) put it best as early as 2006, when he said: You build it, you run it.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

ProfitWell

DECEMBER 6, 2019

We also have an episode of the ProfitWell Report that looks at the data from almost 2,000 companies to uncover how customer success impacts retention and churn, linked here. This helps brands manage customer-facing functions in their entirety, from marketing and advertising to research, care, and social engagement. Weekend Wisdom.

Scale 43

Scale CTO Hire Sales Hiring New CTO 43

SaaStr

DECEMBER 3, 2020

Are marketing becoming the new sales team with their content being used more and more in the sales funnel? Bret was formerly the CTO at Facebook. And so, when someone’s walking in the door at a new company, so let’s use Loom as an example, they need to learn how to be a Loommate. Sam Taylor: And so, I met Bret.

Scale 174

Scale Sales Hiring Sales Recruiting Sales 174

Point Nine Land

APRIL 9, 2021

Having invested in 9 B2B marketplaces and gathered data from 20+ different investors, here are our findings on what it takes to raise money in 2021 for B2B marketplaces. Before we dive into the details, it’s worth noting a couple of things: A majority of the data points (particularly at the seed stage), were from European VCs.

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. And Digg is an iconic brand, really amazing products in its time.

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

ChurnZero

DECEMBER 9, 2022

Additionally, “leapfrog” candidates—those who come from a level below the C-suite, such as senior vice presidents—now make up roughly 5% of new chief execs. I think it’s changing, and the Spencer Stuart data in Harvard Business Review show that it’s changing too. We have to serve the entire market.

CTO Coach 52

CTO Coach Customer Success VP of Engineering CTO Hire 52

SaaStr

JANUARY 17, 2024

Enterprise Use Case Buckets for AI If you look at the landscape of use cases right now, Douwe Kiela, CEO of ContextualAI, explained that there are essentially three big buckets: Info discovery and info synthesis — how do I get deeper insights and not just data? Hierarchical summarization — how do I turn it into something I can act on?

AI 242

AI Enterprise Artificial Intelligence compliance 242

SaaStr

MARCH 12, 2019

Erica Schultz is Chief Revenue Officer @ New Relic, the company that gives you the real time insights your software driven business needs to innovate faster. Prior to their IPO, New Relic raised over $214m in funding from some of the best in the business including Benchmark, Insight Venture Partners and Blackrock, to name a few.

Scale 172

Scale Enterprise Scaling Sales Hiring 172

SaaStr

NOVEMBER 21, 2019

Since 2010 we’ve seen more startups, funds, and capital than ever before, but with this drastic increase, investors are seeing unexpected new trends reshaping the future of the industry. The panel that we are in is called Is Seed the New Series A, and this is a question that I’ve been asking informally yesterday and today.

New CTO 147

New CTO Sales Hiring B2C CTO Hire 147

SaaStr

AUGUST 15, 2020

362: The Future of the Customer with Bernadette Nixon, CEO @ Algolia, Jay Snyder, Chief Customer Officer @ New Relic, and Nick Mehta, CEO @ Gainsight. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company.

Payment Methods 201

Payment Methods Merchant Services Scale Payments 201

SmartKarrot

JANUARY 24, 2022

If you take the consultant route to the C-Suite, it can open new doors in the career. Accumulating data, scrutinizing results, and weighing in the opinions are some things that CS leaders need to develop to become C-Suite level executives in your organization. Build personal brand. You might think of it to be a waste of time.

Customer Success 10

Customer Success CTO Coach Leadership New CTO 10

Neil Patel

JULY 7, 2021

Experience is kind of the holy grail when it comes to customer interaction, from marketing and sales to customer service and brand loyalty. When do we actually achieve a great customer experience in our brands ? Is it something we just have to continually improve and build on as new opportunities roll out?

AI Search 124

AI Search CTO Hire Scale Artificial Intelligence 124

Baremetrics

JULY 23, 2020

And by talking to people from this audience and researching their biggest problems, I noticed two major trends in marketing: Companies want more data sovereignty. This trend is being accelerated in regions like the EU and California by new legislation such as GDPR and PECR. It ended the day in 31st place with 50 votes.

New CTO 87

New CTO Underperforming Technical Team CTO Technical Review 87

Mucker Capital

APRIL 6, 2023

If you're generating something that's brand new, like a brand new category, nobody understands about it. You need to track the usage data and understand how they use the free product and how to trigger them to convert to paid. Because that (abandonment) wouldn’t be a solid foundation to acquire more new users.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

Unbounce

NOVEMBER 20, 2019

As we explored new ways to help you convert more, Unbounce kept running up into the limitations of A/B testing. You can even add new variants at any time—which is perfect for people who’s best ideas come to them in the shower, or in traffic, or during the duller moments of Thanksgiving dinner. Just want to make a small tweak?

Machine Learning 111

Machine Learning Artificial Intelligence Marketing New CTO 111

Upscope

JANUARY 5, 2020

For some folks it’s mainly a messaging exercise, while others associate it very closely with branding. It’s how you differentiate your brand in the mind. Positioning focuses on the perceptions of the prospect not on the reality of the brand. Positioning focuses on the perceptions of the prospect not on the reality of the brand.

Strategy 128

Strategy Marketing Sales Hiring Engineering 128

OPEXEngine

NOVEMBER 11, 2020

Our renewal rate looked great, but as we began to dig into data, we realized it was because of our CS team and their high levels of service—it wasn’t necessarily a reflection of our software, our product/go-to-market fit, or the pain we were solving in the market,” he says. Drive new levers of growth. Get it done faster.

Startup 91

Startup Scale Systems Review Technical Review 91

BetterCloud

SEPTEMBER 25, 2019

Later this year, Dropbox will offer their customers a new solution called BetterCloud for Dropbox, allowing businesses to enforce custom security policies, scan content for sensitive data, and automate critical processes. Here’s what the new best-of-breed world looks like. Then in June of 2019, they unveiled the new Dropbox.

New CTO 53

New CTO CTO Investment SaaS 53

Intercom, Inc.

JULY 9, 2020

. “The real advances in SEO come from people trying things out and sharing them with the community” Alexa: You mentioned trial and error there and given that SEO is really a new discipline, how has trial and error helped you be at the forefront of a discipline that has emerged within your career span? Kevin: Absolutely.

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Technical Review Scale Underperforming Technical Team Software Review 199

Sales Hacker

SEPTEMBER 29, 2020

Major challenges facing a new CEO [19:40]. Regie uses AI to create inbound, outbound, and even follow-up sales campaigns faster using over a billion rows of performance data across 75 industries. Or which contracts say you can move this customer’s data to another infrastructure provider? Show Agenda and Timestamps.

Scale 108

Scale CTO Hire Scaling CTO Coach 108

Andreessen Horowitz

NOVEMBER 28, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. I didn’t see the company as this consumer brand long term. I wasn’t necessarily enjoying myself.

Merchant Services 79

Merchant Services Payment Methods Payments Payment Solutions 79

Hull

JANUARY 22, 2019

Over the past few years, we've seen a new role emerging at within scaling startups - the growth engineer. The explosion of SaaS tools (and with it, data silos) together creates a need for a cross-functional, operations role to support go-to-market teams. And with that, more data disintegration.

SaaS Payments 77

SaaS Payments Technical Advisors Engineering Payment Solutions 77

Sales Hacker

AUGUST 18, 2020

We’ve got two sponsors, including a new one called Sapper Consulting. REGIE uses artificial intelligence to create entire outbound, inbound, and even followup sales campaigns faster using over one billion rows of performance data across 75 industries. It has been an incredible journey for him. So it’s a great show.

Subscription 106

Subscription Payment Features Scale Underperforming Technical Team 106

Intercom, Inc.

JULY 21, 2022

For Slack, that was clearly the engineering and dev communities, who love new tools. They love new ways of working and were happy to bring Slack into their functional teams and say, “Let’s experiment with this new way of working.” And it was very successful. Product can do a huge amount there. Rachel Hepworth: Exactly.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Sales Hacker

JUNE 12, 2020

How to overcome no brand in market. How to overcome no brand in market (01:23). ? How to overcome no brand in market (01:23). First and foremost, overcoming no brand in market. Second tip here on overcoming know brand in market, expose the buyer’s FOMO. Have they created something new before? This is tough.

Enterprise 69

Enterprise CTO Hire Startup Technical Cofounder 69

Baremetrics

MAY 4, 2020

According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average. But if you’re looking for something a little more advanced, that gives you more customization options and data, you can use a dunning tool like Recover (our product). Cheers Paul Juicer CTO.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

SaaStr

MARCH 20, 2019

Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? Prior to founding Twilio, Jeff was the founder and CTO at Nine Star Inc. Just to name a few.

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Underperforming Technical Team Development Software New CTO 124