ChurnZero

JANUARY 20, 2022

As a Customer Success leader, you know you should invest more time and resources into planning and executing the long-term initiatives your team needs to scale. Rod Cherkas, CEO of HelloCCO, joined us for a webinar to share his approach to ensure your Customer Success team stays ahead of your company’s growth. Q&A Recap.

Scale 52

Scale Sales Hiring Scaling Sales 52

SaaStr

JUNE 24, 2022

Your best sales reps can close so much more than your average rep. Move the bottom 10% out and give the best leads to your top performer, and watch sales go up 20%. The best VPs of Sales design comp plans so the team never wants to leave. You should be striving for zero voluntary attrition on your sales team.

Sales Recruiting 221

Sales Recruiting Sales Hiring Scale Customer Success 221

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Here’s what Claire talks about: How to avoid trapdoor decisions when scaling. Missed the session? Listen on Spotify.

Scale 121

Scale Payment Services Payment Methods Sales Hiring 121

SaaStr

FEBRUARY 25, 2020

Just like filing your income tax returns or hanging that state-mandated safety poster up in your break room, sales tax is a back-office pain point, not a profit center. . That makes sales tax compliance easy to ignore… until it becomes a problem. . Why is sales tax such a pain for SaaS companies? There are a few reasons.

Merchant Services 181

Merchant Services Scale Technical Review Sales Hiring 181

SaaStr

DECEMBER 3, 2020

403: Sam Taylor is the VP of Sales and Success @ Loom, the startup that helps you get your message across by making it easy to record instantly shareable videos. As for Sam, prior to Loom, Sam spent over 4 years at Salesforce following their acquisition of Quip, a startup Salesforce acquired for $750M where Sam was also the 1st sales leader.

Scale 182

Scale Sales Hiring Sales Recruiting Sales 182

SaaStr

MARCH 29, 2023

I’d love to see founders and CEOs of early-stage companies have a pipeline for talent just as they have a pipeline for customers and sales leads.” When starting and scaling a company, it’s important to keep returning to what makes you unique. Brand: Representation of your offerings and business.

Sales Hiring 178

Sales Hiring Scale Strategy Metrics 178

Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. We invest in improving our apps to reduce the number of steps involved in lead generation.”). Use these methods to promote greater success for your customers and better results for your business.

Scale 85

Scale Customer Success Retention Strategy 85

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. This is your street credibility and personal brand all rolled into one. The ROI is insane. Literally millions of dollars.

Sales Recruiting 131

Sales Recruiting Sales Hiring Scale Social Media 131

Sales Hacker

NOVEMBER 4, 2020

I was the new Vice President of International Sales & Managing Director for a work management software company called Wrike. Starting Your International Sales Team. The key to starting an international sales team is having the right people in your landing team. A mercenary is driven by the sale. The Takeaway.

Sales Hiring 101

Sales Hiring Scale Sales Recruiting Sales 101

SaaStr

MAY 31, 2021

Sales — Not Easier. As odd as this may sound, I personally am not any better at sales than the first time around, and maybe worse. I know how sales works much, much better. I need more help to scale sales, to build the relationships, and to do the cookie-cutter parts. Brand, Brand, Brand.

Sales Recruiting 320

Sales Recruiting Sales Hiring Scale Branding 320

SaaStr

SEPTEMBER 26, 2019

Building a sales team that can go from $0-$50M (Video + Transcript). Gaetan Gachet | SVP of Sales @Algolia. It’s an honor to be here with this mythical creature, this sales leader that goes from zero to 50 million in the same job. He has a whole French sales team and office that only speaks English in Paris.

Scale 144

Scale Sales Hiring Sales Recruiting Technical Advisors 144

SaaStr

JULY 25, 2021

They talked about product adoption, sales alignment, freemium models and lessons they have learned throughout their successful SaaS careers. As two CEO who love the art of sales and scaling, this one really was special. And so those depending on the stage of company, those have varying factors.

Sales Recruiting 251

Sales Recruiting Sales Hiring Scale VP of Engineering 251

Intercom, Inc.

DECEMBER 21, 2021

We continued to adjust to working from home , and our company culture evolved accordingly. Zara Burke , Lead Editor. I’m in awe of any support team that has been able to keep their heads above water, never mind support and delight thousands of customers at internet scale. Niamh O’Connor , Brand Editor.

Technical Review 196

Technical Review Scale Innovation Company Culture 196

Intercom, Inc.

FEBRUARY 25, 2021

Then, you need to arrange your customers into groups or personas according to their pain points, their needs, the ways they interact with your brand. It’s not a sales funnel or buyer’s lifecycle; it’s a process in which you illustrate the steps customers take in each interaction with your company until their problem is solved.

Scale 211

Scale Consulting Interviewing Customer Support 211

SaaStr

JUNE 14, 2023

At SaaStr Europa, UiPath’s Dines shared five insights from growing a company from nothing, so other founders can learn what it takes to scale a SaaS startup to $1B+ ARR. The BPO company used a competitor but wanted easy-to-use software to create process automation, so they called Dines up in Romania. And it worked!”

Scale 204

Scale Artificial Intelligence Technical Review Software Review 204

Point Nine Land

JANUARY 9, 2019

can be approached from the performance or the branding angle. But you can also approach content marketing from a branding perspective and focus more on “awareness”: the emphasis is not on lead and revenue generation, but more on how your brand is perceived. In most cases it leads to poor results and frustration.

Branding 50

Branding Marketing Social Media SaaS 50

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. That’s why, if you want to build a brand that stands out from the crowd, you need to be open to experimentation.

Content Marketing 118

Content Marketing Innovation Scale Marketing 118

SaaStr

APRIL 16, 2020

* How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? How does PagerDuty think about brand marketing? What are the challenges with brand marketing? How does PagerDuty gain a sense of company morale at scale?

Scale 189

Scale Underperforming Technical Team Leadership Branding 189

OpenView Labs

OCTOBER 26, 2021

Does your product-led growth strategy deliver on its promise to customers and prospects? . The exciting thing about prototypes is that large-scale experiments can be built through open-source projects , which companies like Netflix and Linkedin will do as a strategic way of recruiting top talent. . How not to get funded.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

SaaStr

NOVEMBER 28, 2019

It’s interesting because we were a very small company and we were working with the largest companies in the world, so it still takes a long time, hence the of the four years. Felix : But I think what it has enabled us to do is to really become almost a market leader and build like a mini brand.

Sales Hiring 187

Sales Hiring Scale Sales Recruiting Government 187

ProfitWell

MARCH 3, 2020

In this episode of RevOps and Hops, TINT CEO, Sameer Kamat joins us to discuss how sales and customer success intertwine with RevOps. And this time, Michael chooses a beer brand that is not only tasty, but is representative of what customer service means. Delighting the customer is what really leads to success (retention/expansion).

Scale 59

Scale Customer Success Sales Hiring Social Media 59

Scytale

DECEMBER 5, 2023

SOC 2 ACADEMY If you’re leading SOC 2 compliance at your organization, then this course is for you Enroll Now Benefits of SOC 2 Compliance So why is SOC 2 so important? There are plenty of reasons for any SaaS company to prioritize SOC 2 compliance and why it is in the best interest of the company. A really good one.

compliance 52

compliance Scale Software Review Technical Review 52

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

SaaStr

MARCH 1, 2023

Building a sales team that can sustain the exponential SaaS growth needs an expert’s opinion for more granular insights. Chris Merritt, Chief Revenue Officer at Cloudflare, has been with the company for almost a decade. In this phase, Chris advises companies to look for the “builders” and to celebrate big wins.

Scale 219

Scale Scaling Government Software Review 219

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. Colocation, pizza, bowling nights, and escape rooms as a way to get to know people no longer scale. Colocation, pizza, bowling nights, and escape rooms as a way to get to know people no longer scale. One of the best ways to do this? How does NPS work?

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

Intercom, Inc.

JULY 24, 2018

I joined intercom remotely two years ago as the first person in Sydney, and since then we have scaled the APAC team (lovingly referred to as the APAC Alliance) to almost 20 people across 4 countries. Due to our rapid growth, we needed to scale the team remotely before opening an office.

Sales Hiring 149

Sales Hiring Company Culture Scale Customer Support 149

Buffer Resources

SEPTEMBER 11, 2023

This trend leverages social media platforms to build connections and establish meaningful relationships with potential business prospects — and when it comes to social selling, LinkedIn is the MVP. This is your street credibility and personal brand all rolled into one. The ROI is insane. Literally millions of dollars.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

SmartKarrot

APRIL 18, 2023

Robert Half Scaling a customer success team is essential for Saas and technology companies to be able to successfully derive value to customers through their product and service offerings. In this blog post, we will explore the top six concepts to consider to scale your customer success team. 10% Perceived company cultural fit.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

Sales Hacker

AUGUST 4, 2020

This week on the Sales Hacker podcast, we speak with Matt Rizzetta , founder of North 6th Agency, which is a communications and PR firm based in New York City. Subscribe to the Sales Hacker Podcast. When should a company associate with a marketing agency [12:19]. How to get better at sales [21:37]. We’re on iTunes.

Scale 106

Scale Sales Hiring Sales Recruiting Outsourcing Services 106

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Before that, Jeppe was the CFO @ Tradeshift where he first hand saw their scaling to 190 countries with offices in 6 different locations. Loving our podcast content? What changes? *

Scale 144

Scale SMB Technical Review Software Review 144

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there.

Sales Hiring 212

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 212

Neil Patel

APRIL 9, 2021

LinkedIn Insights gives you the ability to see information about who follows you, engages with your content, or may be of interest to you as a lead or new hire. This section also helps with branding and reach so you can better measure your performance on LinkedIn. These campaigns are so successful because the lead is already warm.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

Intercom, Inc.

JUNE 9, 2021

That used to mean welcoming them to the company in person but, like everyone, we’ve had to adapt to a new way of onboarding over the past year. It’s really nice to start at a company where it’s clear from the start that they care about the employee experience.” – Masha, Brand Producer. We all laughed. .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

Intercom, Inc.

APRIL 25, 2019

However, when researchers at UC Berkeley and Stanford explored growth at more than 3,000 startups , their key finding was that premature scaling was the most common cause of failure. Given that the primary metric we measure growth in is revenue, it follows that sales feels growth more acutely than almost any other function.

Scale 136

Scale Sales Hiring Sales Recruiting Scaling 136

SaaStr

JANUARY 18, 2023

Unicorn companies often need to scale quickly to meet the demands of their rapidly growing customer base. Yet, scaling a company isn’t always about hiring more people. It can lead to innovative ideas and products, helping your startup stay ahead of the curve and attract new customers. Lesson 8: Win on brand.

Scale 211

Scale Underperforming Technical Team Scaling Interviewing 211

SaaStr

AUGUST 31, 2022

The stage of scaling from $10 million to $100 million ARR may seem like a daunting task, but it is an exciting one. Pieterjan Bouten, Co-Founder and Executive Chairman at Showpad, reveals lessons learned and mistakes to avoid while scaling your business. Growing a culture. Once you’ve defined your company culture, you ?must

Scale 226

Scale Underperforming Technical Team Scaling Company Culture 226

OpenView Labs

APRIL 29, 2019

This can lead not only to dissatisfaction, unmotivated teams and reduced efficiency, but can also interfere with a company’s ability to retain top talent. Even in such instances, there are steps you can take to help balance the scales and give your organization a stronger foundation from which to operate.

Scale 58

Scale Sales Hiring Engineering Compensation 58