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Hello Sydney – a giant leap for Intercom’s remote APAC team

Intercom, Inc.

I joined intercom remotely two years ago as the first person in Sydney, and since then we have scaled the APAC team (lovingly referred to as the APAC Alliance) to almost 20 people across 4 countries. Due to our rapid growth, we needed to scale the team remotely before opening an office.

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Q&A with Maria Pergolino, Anthony Kennada, Aaron Ross and Jason Lemkin (Video + Transcript)

SaaStr

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. There’s none of the brands that you’ve seen get to an IPO or continue on to a Fortune 500 company that is not making some significant investments there.

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SaaStr Podcasts for the Week with Tidelift and Cloudflare

SaaStr

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. Before Tidelift, Bridget was VP of Sales @ Logz.io and before that was VP of Corporate Sales @ Sumo Logic where she drove ARR up by a record 237%.

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The Top 5 Questions Every CEO Wrestles With – Lessons From Host Analytics (Video + Transcript)

SaaStr

Notwithstanding that real value, there’s also big brand value in the VCs you pick. So that’s the one scale is saying, “Big distraction, we can’t do this every year. And if you’ve just hired a cohort of 10 sales reps six months ago and everybody’s failing? Say three to six months?

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To Manage a Call Center Efficiently see what Employees Really Think

Upscope

Working as a apple tech was awful but for the rude customers I would put on hold while I went outside to chat with co workers or grab something from the vending machine. I don't have a thick skin, which probably made it about 15 times worse, but I still can't think about it without having awful flashbacks. What can we learn from this?

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SaaStr Podcasts for the Week with Justin Bedecarre, Jen Nguyen, Jason Lemkin, and Aaron Levie

SaaStr

And so, when thinking about yesterday’s workplace, which is really important to touch on before we get into the future workplace, you have built workplaces for some of the most iconic brands in the world; Pinterest, Zynga, Tesla, what has been your experience? I need like sales, procurement, collaboration.

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SaaStr Podcasts for the Week with Airtable and Shopify Plus — October 25, 2019

SaaStr

Finally before Twitter, Liat was VP of Sales @ Revolution Prep where she led and managed 7 offices. How does it impact messaging and brand? How does Liat think about challenging the traditional sales model? Often early stage startups post raise need to scale and hire quickly. Loving our podcast content? Product roadmap?