Intercom, Inc.

NOVEMBER 14, 2019

It’s time to start thinking about retention at scale and bring onboard a customer success team. She joined the company in 2007 back when it was just 30 people and has been instrumental in helping the company scale both its team and its market share over the years. Why you need a customer success team.

VP of Engineering 108

VP of Engineering Customer Success Churn Scale 108

SaaStr

JULY 22, 2019

That’s not a bad start. We are the world’s most complete and comprehensive instrumentation platform on the marketplace today, that is cloud-based, that is SaaS-based. We work with mostly modern teams. Developers were really loyal to the product, and they were able to take the product with them whenever they went.

Scale 224

Scale Scaling Sales Hiring Underperforming Technical Team 224

Intercom, Inc.

MARCH 19, 2020

On this week’s show we’re revisiting a chat I had in October last year with Bailey Richardson, co-author of Get Together , a book that tells you everything you need to know about fostering community. So we broke it up into nine steps and just published a book called Get Together with all of those nine steps broken out. Give up control.

Underperforming Technical Team 37

Underperforming Technical Team Interviewing Scale Investment 37

Chart Mogul

MAY 7, 2020

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Providing the right cold calling training can make or break the success of a new team member. Nobody likes cold calling. But just because it isn’t fun doesn’t mean it isn’t effective.

Sales Hiring 121

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 121

User Pilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. What is product positioning?

Underperforming Technical Team 98

Underperforming Technical Team SaaS Software Review Marketplace as a Service 98

SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 153

Payments Merchant Services Payment Solutions Payment Services 153

Neil Patel

JANUARY 1, 2021

I definitely recommend reading reviews from actual customers about the kind of service they receive during and after implementation. If you are supposed to get a dedicated service rep, how dedicated are they? Clients can upload documents and even book their own appointments (on your terms, of course). That’s SimplePractice.

Systems Review 144

Systems Review Healthcare Software Review Marketplace as a Service 144

Neil Patel

APRIL 20, 2021

That’s because Seth Godin has written over 20 bestselling books. In the book Influence: The Psychology of Persuasion , author Robert B. Until that happens, you’ll find it difficult to sell your actual products or services. Most people and companies think products and services sell because of their great features.

Sales 140

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 140

Intercom, Inc.

OCTOBER 24, 2019

She and her partners recently published Get Together , a book that distills key insights from some of their favorite projects and provides practical advice for how to jumpstart a passionate, engaged group. How did you first cross paths then with your little community of co-authors for your book? Get to know your biggest fans.

Underperforming Technical Team 116

Underperforming Technical Team Interviewing Marketplace as a Service Investment 116

Casey Accidental

OCTOBER 20, 2020

Casey’s first sequencing business models essay talked about the transition from a SaaS business model to marketplace business model, and why it’s so difficult. In this essay, we’ll go deeper into the gradients of marketplace models that a company can sequence to, and as a follow up, we will do the same for platforms.

Marketplace as a Service 40

Marketplace as a Service Business Model SaaS Payments Payments 40

Intercom, Inc.

MAY 13, 2021

Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm. So how do you create a strong, enterprise-ready team? Not just support on steroids: How to build a customer success team.

Customer Success 177

Customer Success Scale Sales Hiring Strategy 177

Intercom, Inc.

JANUARY 10, 2019

To get inspired for the year ahead, we’re turning to books. They got a bad rep, but they’ve come through the other end, I think. Whereas if I tell you there’s a bot that can book health insurance, that sounds like it could be useful. Bots were heralded as the answer, the savior. We’re going big on this idea at Intercom.

Scale 143

Scale Banking Technical Review Systems Review 143

How To Buy Saas

DECEMBER 1, 2020

SAAS is also abbreviated as software as a service. With so many SAAS getting visibility in online marketplaces, we found that new saas businesses are struggling hard to make it to the right set of customers. SaaS as we already understood is a software as a service. Start Listing your saas on Software and saas Marketplaces.

Growth Hacking 106

Growth Hacking Payment Methods SaaS Payments Payment Solutions 106

User Pilot

SEPTEMBER 4, 2023

Definition and Origin The concept of blue ocean strategy was first introduced in the 2005 book “ Blue Ocean Strategy : How to Create Uncontested Market Space and Make Competition Irrelevant” by professors W. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete.

Strategy 90

Strategy Technical Review Business Innovation 90

User Pilot

FEBRUARY 24, 2025

Meta is looking for an Operations leader to join the Product Data Operations (PDO) team. As a Manager on the PDO GenAI team, you will be responsible for managing a team of Project Managers to supply product teams with critical data and data labeling for Meta’s GenAI products. Who would be a BAD fit for this job?

Technical Advisors 52

Technical Advisors Data Management Scale 52

FastSpring

APRIL 13, 2023

When Justin and his initial team started looking for a way to capitalize on VR/AR technology, they focused their attention on the “made-to-order” industrial market. But Dopple’s team took the opposite approach. It starts with self service. We don’t call up travel agents, we book it ourselves.

Payment Methods 147

Payment Methods Marketing Payments SaaS Payments 147

OPEXEngine

OCTOBER 5, 2021

Over the past decade, software has created tremendous value for investors and businesses, thanks largely to its transformative effect on the economy , its role in developing new cloud-based business models, and its ability to increase efficiency in operations. Sticky after all. Four ways to drive value. Embrace the cloud operating model.

Software Review 52

Software Review DevOps as a Service Software Underperforming Technical Team 52

Sales Hacker

DECEMBER 8, 2020

How to build a more diverse team [24:50]. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics. Learn how modern sales teams with deals, win deals now. Modern sales teams, winning deals using 6sense. Show Introduction [00:09]. Sam’s Corner [34:03].

Scale 114

Scale Sales Hiring Sales Recruiting Technical Review 114

Sales Hacker

JANUARY 24, 2018

In the above example, Jim Keenan of “A Sales Guy” has done the following: Used a cover image to showcase his book (authority). Uncover topics with customer development. For example, if I were doing this for my content marketing service, Grizzle , I would ask my clients questions like: What does your current PR system look like?

Sales Recruiting 98

Sales Recruiting Sales Underperforming Technical Team Social Media 98

Sales Hacker

OCTOBER 20, 2020

If you missed episode 131, check it out here: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh. If RFPs are slowing down your sales team, you need to check out Loopio. I believe that developing a clear vision of where you want to be is the most important and vital aspect of that.

Scale 79

Scale Underperforming Technical Team Sales Outsourced Development 79

Chart Mogul

MAY 7, 2020

Onboarding a new member of your sales team is challenging on its own, but especially so when they have to call prospects out of the blue. Providing the right cold calling training can make or break the success of a new team member. Nobody likes cold calling. But just because it isn’t fun doesn’t mean it isn’t effective.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Marketplace as a Service Headcount 52

User Pilot

OCTOBER 31, 2022

Book a personalized demo now. You might also want to set up a comprehensive in-app resource center to help users solve their own problems – and reduce the burden on your support team. You need to understand how customers are responding to using your application or service and build up an idea of their loyalty over time.

Onboarding 98

Onboarding Software Review Marketplace as a Service Underperforming Technical Team 98

yoursales

DECEMBER 19, 2022

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

Chart Mogul

SEPTEMBER 15, 2023

No Wait, of Course That Is the Single Most Important SaaS Metric by Jason Cohen, A Smart Bear The purpose of a metric is to be a tool in service of your goals, timeline, size, circumstance, even philosophy, not as a master you are thoughtlessly obligated to obey. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

SEPTEMBER 4, 2023

Definition and Origin The concept of blue ocean strategy was first introduced in the 2005 book " Blue Ocean Strategy : How to Create Uncontested Market Space and Make Competition Irrelevant" by professors W. As the book Blue Ocean Strategy notes, blue oceans have always been a key engine of growth for companies and entire economies.

Strategy 52

Strategy Technical Review Business Innovation 52

yoursales

NOVEMBER 8, 2023

Which problems are the most pressing for your and your B2B sales team? Which processes can and need to be powered by technology for you and your team to sell more? Trends which MAY impact your Sales Stack in 2023 Sales is in constant development. What customers want is help solving problems. Being a B2B buyer isn't easy.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

Sales Hacker

MARCH 2, 2020

As a lifelong learner, I turn to books whenever I want to expand my thinking or improve my performance. And for leveling up your sales skills, nothing beats a good sales book. So what are the best sales books for helping you reach peak performance? Books that made the cut: Are on my own bookshelf. The Transparency Sale.

Scale 143

Scale Sales Hiring Sales Recruiting Payment Methods 143

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Anita Nielsen.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

SaaStr

JANUARY 28, 2020

So, Aaron and I wrote a book together in 2014 or something. We wrote a book together. Our monthly self-service churn went from like 3% to like 9%, right? If something bad happens, you’re going to have to cut your burn, probably. Aaron’s going to talk about what in a few minutes? Jason : All right. Aaron : No.

Sales Hiring 227

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 227

SaaStr

FEBRUARY 18, 2020

Maria and Anthony present the CEO and CMO playbook of how the CEO and CMO can partner with other members of the team to grow sales and marketing. Maria : Not too bad. I know we’re going to hear about your book. You see this headline here and it doesn’t sound so bad, 43 months. Join us at SaaStr Annual 2020.

Scale 272

Scale Sales Recruiting Sales Hiring Underperforming Technical Team 272

SaaStr

AUGUST 15, 2020

Nick Mehta: Power of the developer, or the API economy, both of you play very much in both those trends. How do you help your team make that link to value? We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function.

Payment Methods 267

Payment Methods Merchant Services Scale Payments 267

Neil Patel

OCTOBER 22, 2020

We’ll go over each one’s strengths and weaknesses while making sure you find one that fits your exact business. That can be a developer, a Funnel designer/builder, an Ad specialist, or a CRO consultant. You can see the Get Response team are bold as they’re the only software in the industry that uses an interactive headline.

Scale 145

Scale Underperforming Technical Team Sales Hiring Consulting 145

Sales Hacker

AUGUST 18, 2020

If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement and help carry the load to help keep your team doing what they do best, winning. We’re on iTunes.

Subscription 114

Subscription Payment Features Scale Underperforming Technical Team 114

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? I read a book, God, it was years ago, about Marriott. One thing we did as a company was … It was last Monday, our executive team said, “You know what?

Sales Hiring 236

Sales Hiring Scale Technical Review Outsourcing Services 236

FastSpring

MARCH 27, 2023

Ryan Austin had VP-level experience in training when he decided to start a consulting business to help enterprise-level companies with their corporate learning and development initiatives. Ryan and his team noticed so many inefficiencies across the L&D workflows. “It There are now over 150 enterprise companies using the platform.

Payment Solutions 136

Payment Solutions Payment Services SaaS Payments VP of Engineering 136

Neil Patel

JANUARY 20, 2021

Post your team photos like Zappos. Don’t Just Promote Products and Services. Bombarding your fans with 10 poor-quality updates in an hour. Most people form groups around: Their brand/business Their products/services A specific lifestyle e.g. a book club or a journalling club Specific topics e.g. a content marketing group.

Social Media 145

Social Media Software Review Sales Recruiting Branding 145

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. We grew our team by 50% this year, continuing to grow. Chase Merchant Services that we’re now a part of processes $1.2 So I think like anything it’s been good and bad. Tina Hsiao : Yeah.

Payment Services 159

Payment Services Merchant Services Payment Solutions Payments 159