User Pilot

JULY 4, 2023

Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users. A freemium model helps you to understand which features provide users with the most value so you know what to monetize.

Scale 98

Scale Scaling Technical Review SaaS 98

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. Contextual in-app messages give users the information they need at the time they need.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

JUNE 30, 2023

TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. What is content localization?

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

User Pilot

JANUARY 31, 2023

Winning new business is critical for any savvy product manager: a new client onboarding checklist template can help you systemize your path to a successful customer onboarding process. Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager. Ready to get started?

Onboarding 98

Onboarding Underperforming Technical Team Software Review Technical Review 98

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Design a successful onboarding flow to help users unlock value quicker.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

MAY 21, 2023

Feature releases make products more useful and valuable for users. New feature ideas come from customer requests, tracking user behavior and their pain points , customer feedback , and your competitors. Always beta-test your features before releasing them to the whole user base. What is a feature release?

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

AUGUST 5, 2023

Unlocking the potential of these indifferent users can be a game-changer for your business. Turning the NPS passives into promoters can improve user sentiment , retention rate, and customer loyalty. Detractors give a low score of 0 – 6, are generally dissatisfied with your product, and may also spread negative word about it.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? Let’s start by defining what a product satisfaction survey is. Which asks users to rate their likelihood of recommending your product to a friend on a scale of 0-10.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

Buffer Resources

APRIL 9, 2024

One of the best ways to ensure you grow your following on any social media platform is to post consistently (the algorithms love it).   The AI tool can help brainstorm, generate, and repurpose social media posts, no matter what platform you’re using. These are the ones I keep coming back to.  Who is your target audience?

AI Search 106

AI Search AI Social Media ChatGPT 106

User Pilot

APRIL 20, 2023

To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. The product adoption curve segments users from most to least likely to adopt products quickly. You can use analytics to better understand real user behavior.

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

User Pilot

JUNE 2, 2023

TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. What is product adoption? What is time-to-value?

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

User Pilot

APRIL 10, 2023

What do Slack, Spotify, Dropbox, Canva, Zoom, and Grammarly have in common? That’s what we discuss in the article. Both models allow users to experience the product value without satisfying all their needs. Contextual upgrade prompts are more likely to convert users because they appear when the user experiences the need.

Strategy 97

Strategy SaaS Onboarding Marketplace as a Service 97

Totango

MARCH 19, 2021

The traditional approach fails to see things from the perspective of the customer, instead, it takes a company-centric approach, splitting these into multiple journies each handled by a different department; marketing, sales, onboarding, retention. A prospect may also encounter your brand through word-of-mouth or a customer referral.

Sales Recruiting 125

Sales Recruiting Onboarding Branding Retention 125

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 98

Education Onboarding Customer Success Engagement 98

User Pilot

DECEMBER 10, 2023

However, it’s not ideal for complex products or enterprise clients where customers aren’t the end users. Users get a chance to experience product value and you use the data on their interactions with the product to qualify them. It’s made up of user activation , engagement, and resurrection. What is product-led growth?

Scale 105

Scale Sales Software Review Retention 105

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

User Pilot

MARCH 16, 2023

Although review sites and word-of-mouth can help you narrow down your choices, they can fail to help you make the right decision. TL;DR UserGuiding is a cloud-based digital platform that provides onboarding solutions. However, the Basic package has strict limitations like only 1 user seat and no custom branding.

Pricing 98

Pricing Software Review Technical Review Onboarding 98

User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Faster adoption also improves the onboarding experience and reduces customer churn. Organize webinars to help users adopt more advanced features.

Strategy 98

Strategy Software Review Business SaaS 98

Neil Patel

AUGUST 6, 2021

What Is a Product Feature? It could be how it looks (a design feature), how you can use it (a functional feature) or what it comes with (an added-value feature). What about a software product? You know what features are, and you know why they’re important to include on your site. Let’s take running shoes as an example.

Software Review 142

Software Review Technical Review Branding Social Media 142

User Pilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. Sending surveys to specific user segments.

Data Analysis 98

Data Analysis Scaling Artificial Intelligence Data 98

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Evaluation.

Technical Review 98

Technical Review Software Review Underperforming Technical Team Education 98

User Pilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. Content testing is a form of user experience research that measures the quality and performance of content. TLDR; Content testing is a form of user testing where you measure the effectiveness of your site’s content.

Software Review 98

Software Review User Experience Churn Social Media 98

User Pilot

MAY 23, 2023

TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. Firstly, a deep understanding of your users, and their behavior patterns. What is AI customer experience? Using AI and machine learning within your SaaS can bring huge benefits.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

User Pilot

APRIL 18, 2023

And what are some of the best practices and examples across the customer journey? Introduce yourself with an onboarding video after signing up. Provide a personalized onboarding experience with segmentation. Help users reach the activation stage as soon as possible with onboarding checklists.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

Totango

AUGUST 23, 2022

In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. First, we’ll look at what customer journey B2B touchpoints are and which ones are most critical in the B2B customer journey. What Are B2B Customer Journey Touchpoints?

B2B 118

B2B Payment Methods Payments SaaS Payments 118

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. How to measure user engagement?

Engagement 98

Engagement Social Media Onboarding Retention 98

User Pilot

JANUARY 30, 2023

TL;DR Customer behavior analytics is an in-depth analysis of user interactions within your product that helps SaaS companies understand customer preferences and locate friction points. Use customer segmentation to filter out users that haven’t interacted with the crucial features and build interactive walkthroughs to navigate users.

Customer Lifetime Value 98

Customer Lifetime Value Software Review Retention Churn 98

User Pilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. what to do with the data you collect. tools to use to capture user clicks. what to do with the data you collect. tools to use to capture user clicks.

Engagement 98

Engagement Underperforming Technical Team SaaS User Experience 98

Buffer Resources

JANUARY 18, 2024

  While actively hunting for my new role in early 2023, I took advantage of the free trial of LinkedIn Premium, then extended it for another few months.   What you get with LinkedIn Premium First, let’s talk about the LinkedIn tools and features you’ll unlock with LinkedIn Premium.

Technical Review 108

Technical Review Systems Review Sales Recruiting AI Search 108

User Pilot

FEBRUARY 4, 2023

You should pay just as much attention to your freemium users since they can turn into paying customers when you optimize their customer experience. What is a “wow” experience in customer service? WOW experiences occur when the customer experience exceeds user expectations.

Social Media 97

Social Media Software Review Growth Hacking Onboarding 97

User Pilot

JUNE 6, 2023

While product analytics focuses primarily on what happens inside the product, the focus of marketing analytics is mostly on the ‘outside’ – customer acquisition, conversion , and retention. Segment analysis allows you to find common patterns in the behavior of similar users, for example, the factors that cause customer dissatisfaction.

Data 88

Data User Experience Churn Retention 88

User Pilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? Utilizing digital analytics enables them to make data-driven product decisions , and identify user friction and pain points.

Data 98

Data Social Media Customer Lifetime Value Acquisition 98

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? Feedback widgets provide a venue for collecting passive feedback from users. Analyzing customer feedback data involves quantitative analysis to track trends and segment users , and qualitative analysis to understand the “why” behind the scores.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

Sales Hacker

SEPTEMBER 24, 2022

In this article, I’ll walk you through: What a sales funnel is, The elements of a high-performing sales funnel, And finally, strategies to create sales funnels that get results. What is a sales funnel? There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer.

Sales Funnel 119

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 119

User Pilot

JANUARY 27, 2023

The purpose of generative research is to gain a better understanding of user needs and define problems to solve, while evaluative research assesses how successful your current product or feature is. Formative evaluation research sets the baseline for other kinds of evaluative research and assesses user needs. Want to see how?

Management 98

Management Interviewing Data Trends 98

User Pilot

MARCH 29, 2023

This article covers: What NPS is about Why you should collect it to power your eCommerce growth How to use and analyze the data to get more customers Factors affecting your NPS and what to do about it TL;DR NPS eCommerce measures customer loyalty and directly indicates their willingness to buy from your online store again.

Payment Methods 94

Payment Methods Scale Payment Services Sales 94