User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. What is AI user onboarding?

Artificial Intelligence 97

Artificial Intelligence AI Onboarding Machine Learning 97

User Pilot

JANUARY 14, 2023

This article examines what customer education is and why it’s important. Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Creating step-by-step guides and knowledge base content of different formats to guide users around specific tasks and problems.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

FEBRUARY 15, 2023

Are you in the process of implementing in-app onboarding and looking for successful product tour examples for inspiration? We’ll cover what a product tour is, and how they fit into the onboarding process, then get straight into some examples, and finally explore the best product tour software tool for the job.

Onboarding 98

Onboarding Education Engagement Social Media 98

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. Contextual in-app messages give users the information they need at the time they need.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

MARCH 23, 2023

Contextual onboarding is the best way to keep users engaged with your product. But what are some contextual onboarding examples that could inspire you to implement it? So if you want to learn how to apply contextual onboarding tactics to grow your business, keep reading.

Onboarding 96

Onboarding Engagement Retention Software 96

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Book a demo to learn more!

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

JANUARY 29, 2023

What do good product experience examples have in common? This article considers what product experience is. TL;DR Product experience involves everything you do within the user journey that shapes users’ perception of your product. Sked Social uses an onboarding checklist to drive product adoption.

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? SaaS LMSs like TalentLMS, Skilljar, Docebo, Litmos, iSpring Learn, Paradiso, SkyPrep, or Blackboard allow you to create complex and structured online and blended training courses for staff onboarding and partner training.

Systems Review 98

Systems Review Management SaaS Education 98

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

Onboarding 98

Onboarding SaaS Mobile Education 98

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 98

Onboarding SaaS Customer Support Engagement 98

User Pilot

FEBRUARY 26, 2024

What is marketing funnel analysis? Start building your marketing conversion funnels but creating all product user personas. Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. What is marketing funnel analysis? Why should you conduct it? Book the demo!

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

User Pilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Point users to key actions with onboarding checklists.

Education 98

Education Onboarding Customer Success Engagement 98

User Pilot

JANUARY 9, 2023

What personalized customer retention strategies are open to you? What tools can help you personalize the customer experience? Personalization is a three-step process that begins with data collection from multiple sources, continues with user segmentation , and ends with actions taken to engage each segment. Let’s begin!

Customer Lifetime Value 98

Customer Lifetime Value Retention Marketing Scale 98

User Pilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? When it comes to onboarding a new user, the experience must be obsessively aligned with providing that first moment of value. . Productboard.

Onboarding 145

Onboarding SaaS User Experience Software 145

User Pilot

JUNE 30, 2023

TL;DR Content localization is the process of adapting your content so that users in different countries feel as if it was originally written for them. What is content localization? What are the benefits of localized content? Content localization is absolutely essential for SaaS companies. Let’s get right to it.

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

User Pilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. But what are some product adoption examples you can learn from? That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Evaluation.

Technical Review 98

Technical Review Software Review Underperforming Technical Team Education 98

User Pilot

APRIL 10, 2023

What do Slack, Spotify, Dropbox, Canva, Zoom, and Grammarly have in common? That’s what we discuss in the article. Both models allow users to experience the product value without satisfying all their needs. Contextual upgrade prompts are more likely to convert users because they appear when the user experiences the need.

Strategy 97

Strategy SaaS Onboarding Marketplace as a Service 97

User Pilot

OCTOBER 31, 2023

You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Wondering how to increase free trial conversion for your software product? Trials can be tricky.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

MAY 16, 2023

Incorporating videos into in-app experiences is an engaging way to educate users. What is customer engagement? Incorporate videos into in-app experiences Videos are an engaging way to educate users and better explain complex features or concepts. Let’s start!

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. AI technology can improve the customer experience by generating video tutorials to educate and engage users. What is AI in customer experience?

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? What is its goal? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. Focus on Aha!

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

User Pilot

MAY 23, 2023

TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. Firstly, a deep understanding of your users, and their behavior patterns. What is AI customer experience? Using AI and machine learning within your SaaS can bring huge benefits.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Search Engine Optimization (SEO) allows companies to reach more users with their content.

Strategy 105

Strategy Marketing Social Media AI Search 105

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Finally, continuously refine and test the impact of changes to enhance user experience.

User Experience 97

User Experience Onboarding AI Technical Review 97

Neil Patel

AUGUST 6, 2021

What Is a Product Feature? It could be how it looks (a design feature), how you can use it (a functional feature) or what it comes with (an added-value feature). What about a software product? You know what features are, and you know why they’re important to include on your site. Let’s take running shoes as an example.

Software Review 142

Software Review Technical Review Branding Social Media 142

User Pilot

JUNE 30, 2023

This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts. This article provides an overview of 19 popular AI content-writing tools that will help you create different content types, from in-app messages to long-form blog posts.

AI Search 98

AI Search AI Payment Solutions ChatGPT 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Implement onboarding checklists to drive users to the activation point.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What do they do? What salary do they get? What user onboarding software do you need to buy to equip them?

Onboarding 98

Onboarding Underperforming Technical Team Interviewing Benchmarks 98

Totango

AUGUST 23, 2022

In this article, we’ll cover what you need to know about B2B customer journey touchpoints and how to plan them out to deliver tremendous customer success. First, we’ll look at what customer journey B2B touchpoints are and which ones are most critical in the B2B customer journey. What Are B2B Customer Journey Touchpoints?

B2B 118

B2B Payment Methods Payments SaaS Payments 118

Totango

AUGUST 18, 2021

Freemium onboarding forms a critical stage in users’ path to becoming paying customers. The email sequences you use to onboard freemium users can directly determine whether they upgrade to premium buyers or they become inactive users. What Is a Freemium Onboarding Email Sequence?

Onboarding 117

Onboarding Benchmarks Branding Trends 117

User Pilot

APRIL 18, 2023

And what are some of the best practices and examples across the customer journey? Introduce yourself with an onboarding video after signing up. Provide a personalized onboarding experience with segmentation. Help users reach the activation stage as soon as possible with onboarding checklists.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

JULY 4, 2023

Build an MVP to let a small user base test out your product and provide feedback to perfect key features , messaging , and positioning. Use popular platforms like Product Hunt to launch your product to get new users. A freemium model helps you to understand which features provide users with the most value so you know what to monetize.

Scale 98

Scale Scaling Technical Review SaaS 98

User Pilot

AUGUST 6, 2023

On top of that, our article: Defines what marketing automation is. Effective marketing automation enables teams to deliver personalized experiences for different user segments. An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses.

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Create added value for existing users by cross-selling and upselling.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103