User Pilot

FEBRUARY 28, 2023

All good feedback forms will share some common best practices : keep your questions simple, use a combination of open and closed questions, ensure you’re not letting bias skew your survey questions, and utilize both active and passive surveys. Combine closed and open questions in customer feedback forms.

Marketplace as a Service 98

Marketplace as a Service Churn Onboarding Engagement 98

User Pilot

AUGUST 13, 2023

Not recognizing your personal bias is another mistake. Team/individual bias when prioritizing features As a product manager, you know the product to the core. In this way, they can minimize the negative impact of personal bias or external pressure on the product development process. Feature request.

Scale 98

Scale Development Market Research Onboarding 98

User Pilot

JULY 10, 2023

They are a big source of survey bias since they are aggressive compared to other relatively subtle questions. It usually starts with a statement of opinion or fact meant to create bias inside the reader’s mind. Coercive leading questions use aggressive statements to force users to give specific answers, usually affirmative ones.

Scale 75

Scale Underperforming Technical Team User Experience Onboarding 75

User Pilot

FEBRUARY 4, 2023

These are just a couple of questions we answer in this blog. Usability testing is great for optimizing UX and making the navigation around the product more intuitive. It provides insights into user behavior that can guide UX improvements. What’s the product design testing process? Are you ready to dive in?

Interviewing 98

Interviewing Onboarding Engagement Development 98

User Pilot

JUNE 30, 2023

Whichever the case, it’s vital to note the following best practices: Avoid leading and loaded questions The reason is that they introduce bias into survey results and compromise the validity of the data collected. Customer segmentation with Userpilot.

Scale 98

Scale Software Review Underperforming Technical Team Social Media 98

User Pilot

JUNE 5, 2023

In this way, you will make it more inclusive, increase the response rates, and most importantly, avoid the nonresponse bias. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Finally, adjust its appearance to give it a native UI look and increase its accessibility.

Product Marketing 98

Product Marketing Engagement Marketing Onboarding 98

User Pilot

JANUARY 26, 2023

Incorporating inclusive product design helps remove personal bias from the product management process. Inclusive product design helps teams empathize with their users and remove bias from the product design process. Universal design aims to create one solution that would work for the largest user group possible without any adjustments.

Sales Recruiting 98

Sales Recruiting Interviewing Development Social Media 98

User Pilot

MARCH 23, 2023

The post Closed-Loop Analytics for SaaS: How to Bridge the Data Gap appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Teach your team to collect, analyze, and share data to get the most value out of the insights available at each department.

Data 98

Data SaaS Sales Funnel Acquisition 98

User Pilot

APRIL 18, 2023

– Avoid lengthy surveys – Use straightforward questions to avoid ambiguity or bias. Use simple and clear survey questions that avoid bias Don’t ask double-barrelled questions. One example of a double-barrelled question is: “How engaging and informative was our recent blog post, on a scale from 1 to 5?”

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

MAY 17, 2023

A well-written survey introduction leads to higher response rates, reduced bias, and improved survey data quality. Reduced bias and confusion while submitting responses since users are aware of the purpose of the survey. TL;DR A survey introduction is a concise description that’s often placed prior to the questions of a survey (e.g.

Software Review 98

Software Review SaaS Scale AI 98

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. UX designers use product usage analytics to understand how users engage with the product UI, identify friction and make the user experience more intuitive.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

MARCH 29, 2023

On the other hand, bad survey questions are misleading and framed in a way that creates bias and affects the objectivity of responses. The post How Smiley Face Surveys Capture Instant Feedback and Boost Response Rates appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Scale 98

Scale Social Media Scaling Onboarding 98

User Pilot

FEBRUARY 26, 2023

Avoid leading questions Leading questions show bias , pushing users to answer in a certain way. The post Customer Retention Survey Questions Examples and Best Practices appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Ask one question at a time to avoid survey fatigue.

Retention 98

Retention Scale Underperforming Technical Team Churn 98

User Pilot

JANUARY 26, 2023

Also, avoid asking leading questions that can lead to bias such as “How happy were you with your experience?”. This is good because the experience is fresh in your mind and not subject to a memory bias. Make sure to keep your user feedback questions short and on point so that users don’t abandon the survey in the middle.

Systems Review 98

Systems Review SaaS Scale Technical Review 98

User Pilot

MAY 3, 2023

However, it’s costly and time-consuming, and you always run the risk of bias bleeding into the process. UI and UX patterns. The post Software Usage Analytics Guide for Product Managers appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Powerful analytics options.

Software 93

Software Management User Experience Metrics 93

User Pilot

APRIL 7, 2023

UX survey with Likert scale question in Userpilot. The post 9 Types of Survey Questions to Collect Insightful Feedback [+Examples] appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. How satisfied are you with our product? How would you rate the usefulness of our product?

Scale 96

Scale User Experience Underperforming Technical Team Scaling 96

User Pilot

MAY 30, 2023

The post 15 Customer Experience Survey Best Practices For Collecting Valuable Feedback appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Trigger customer satisfaction survey questions contextually using segmentation. Reward survey respondents for detailed and lengthy surveys.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

FEBRUARY 26, 2023

This enables the team to remove themselves from the solution and focus on what the problem is, while also removing any bias they might have. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. As you can see, I like to write outcomes in the latter column in the form of questions.

Systems Review 98

Systems Review Communication Development Management 98

User Pilot

JUNE 14, 2023

The post Product Feedback Survey Templates for SaaS [+ Examples] appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Survey template with user segmentation in Userpilot. Keep your surveys short, concise, and focused on increasing response rate by showing you respect your users’ time.

Scale 98

Scale SaaS User Experience Market Research 98

User Pilot

MAY 23, 2023

The post AI Customer Experience: 10 Ways to Implement in Your SaaS appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. AI makes it simple to conduct complex analyses on enormous data sets and draw out trends, patterns, and insights. Click the banner below for more information.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

User Pilot

MARCH 4, 2021

You do want to be careful and not drop in your own bias with this though, so how you ask a question is very important. 4 Ways That Will Change Your SaaS appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Did this improvement/feature meet your expectations?

Underperforming Technical Team 111

Underperforming Technical Team Social Media SaaS Software Review 111

User Pilot

MAY 30, 2023

The post How to Create a Persona in 4 Steps: A Guide with Template & Examples appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Your goal here is to identify clusters of similarities/differences within your user base and segment your users based on these similarities.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

User Pilot

MAY 14, 2021

As we’ve written before on this blog, frameworks like NPS are useful for showing SaaS companies WHAT user sentiment is. Here are some examples to steer clear of: Bias : “Why do you like our awesome customer service team?”. Gain more context with qualitative questions. But they’re useless for showing WHY user sentiment is what it is.

Onboarding 52

Onboarding SaaS Payments SaaS Underperforming Technical Team 52

GetUplift

SEPTEMBER 27, 2021

Markin Blog, 2020 ). Markin Blog, 2020 ). . Markin Blog, 2020 )). This is most commonly known as the status quo bias. This is where design, UX and UI come in, the easier it is to perform the action and the more motivation they have the higher the chances of a customer repeating that action. Variable Reward .

Retention 89

Retention Strategy Sales Social Media 89

User Pilot

JULY 14, 2021

The blogs and articles on our website were useful. The post 4 Types Of Customer Satisfaction Survey And How To Create Them [+Examples And Questions] appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Our team has excellent customer service.

Scale 98

Scale Software Review Technical Review Scaling 98

User Pilot

JUNE 14, 2021

But surveys and interviews are prone to human error and bias since they rely on a lot of self-reporting. The post The Only 3 Product Analytics Software You Need To Know About in 2021 appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Why is product analytics important?

Software 52

Software Onboarding Machine Learning Artificial Intelligence 52

User Pilot

MAY 25, 2023

We talk about nonresponse bias when your survey results are skewed because not all users respond. To learn more about this, read this article as it explores: The concept of nonresponse bias Why it’s bad for your product Its most common causes Proven ways to reduce nonresponse bias Let’s get right to it.

Technical Review 98

Technical Review Mobile Data Analysis Data 98

User Pilot

MARCH 23, 2022

The post 14 NPS Survey Best Practices For SaaS: How to Leverage NPS Surveys appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Remember to keep both questions short and sweet. Just be sure it’s open-ended and not biased. How often should you ask NPS surveys?

Scale 98

Scale SaaS Software Review Benchmarks 98

GetUplift

MARCH 15, 2019

We use heatmaps to uncover usability issues, UX problems, see how people behave on certain pages and find frictions; pain points that are preventing people from performing certain actions on your page. I think that’s their blog on Hotjar. Do you have the URL for the course or a blog article with the data from it?”.

Interviewing 65

Interviewing Technical Review Engagement Data 65

Sylvia Ng

FEBRUARY 17, 2016

Background in UX. Assist product and marketing teams to interpret results and present them to management without bias to drive business decisions. Stay up-to-date with the latest changes and trends in digital marketing and UI/UX. Ability to multi-task, prioritize, and manage time effectively. Saas experience is a major plus.

Engineering 74

Engineering Growth Hacking Scale Social Media 74

User Pilot

MARCH 4, 2021

Don’t insert your own bias! Don’t insert your own bias by setting it up in a way where you expect a positive or negative answer (ie, “Were you frustrated using this?” Product/UX In-App Survey Questions. Added to complement your existing UX, Userpilot allows you to trigger those items swiftly without any code.

Scale 105

Scale Sales Hiring Scaling Outsourced Development 105

User Pilot

FEBRUARY 15, 2023

Questions shouldn’t be loaded and should be framed to eliminate bias. Write simple and clear survey questions Survey bias negates a survey’s entire idea: gauging your user’s true thoughts. Avoid leading or loaded questions that may trigger bias or taint your user’s responses. Avoid conflating questions.

Social Media 98

Social Media Churn User Experience Onboarding 98

User Pilot

JULY 13, 2023

Ensure your survey questions are free of bias. Remove bias from your customer satisfaction survey questions Phrasing matters when it comes to customer surveys. The surveys have company branding and blend seamlessly into the UX. Use multiple question types in your customer satisfaction survey.

Payment Solutions 98

Payment Solutions Scale Payment Methods SaaS Payments 98

SaaStr

DECEMBER 31, 2019

With the complexity of multiple stakeholders and the increasing purchasing influence of end users, the bar is higher than ever for enterprise UX as companies pioneer business models beyond traditional SaaS. Learn how to apply consumer grade growth, engagement, design, and prioritization strategies to increase adoption within your products.

Enterprise 131

Enterprise Underperforming Technical Team Scale B2B 131

User Pilot

JULY 9, 2023

The post Double-Barreled Question Examples & How to Avoid Them appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. Other steps to follow include using follow-up questions to avoid overloading a single question and ensuring each survey question aligns with your survey goals.

Scale 98

Scale Technical Review Technical Support Scaling 98

User Pilot

FEBRUARY 17, 2023

Product discovery enables teams to achieve and maintain the product-market fit and removes bias from the product management process. As product discovery involves experimentation to validate ideas, it also helps to remove bias from the development process. It forces us to look at the problem from our users’ perspectives.

Development 98

Development Interviewing Scale Product Marketing 98

User Pilot

MARCH 31, 2023

Use simple and clear survey questions that avoid bias To get accurate and reliable user feedback , survey questions should be easy to understand and answer. The post Customer Experience Surveys: Examples and Best Practices for SaaS appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog.

Scale 98

Scale Software Review SaaS Underperforming Technical Team 98