User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Conducting engagement funnel analysis to spot frictions and eliminate them.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

APRIL 26, 2023

In this article, we cover: What customer behavior analysis is and why it’s important. TLDR; Customer data analysis is the process of collecting and analyzing data to identify trends and better understand customers. Userpilot is the best customer data platform for SaaS with powerful features that make analysis easy.

Data 98

Data Data Analysis Software Review SaaS 98

User Pilot

MARCH 21, 2023

For any SaaS owner or product manager, understanding your customers’ daily lives and the user tasks they need to complete to achieve their goals is vital. In this article, we’re going to unpack a repeatable framework for you to analyze user tasks to create successful user experiences. a layered task diagram).

User Experience 97

User Experience Interviewing Onboarding SaaS 97

User Pilot

MAY 27, 2024

Plus, it requires constant analysis and feedback collection to remain relevant. The overall user experience. By doing so, you can increase your monthly active users (MAU), gain more high-value customers, and, inevitably, maximize customer lifetime value (LTV). Creating user segments with Userpilot. Customer support.

Customer Lifetime Value 95

Customer Lifetime Value Retention Engagement User Experience 95

User Pilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis. What is a customer behavior analysis?

Customer Lifetime Value 98

Customer Lifetime Value Software Review Underperforming Technical Team Trends 98

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

MAY 2, 2024

Quality customer support and training equip users with the knowledge to overcome challenges and leverage the product’s full capabilities. It keeps the product fresh and users engaged. Educational webinars showcase new ways to leverage the product, fostering an engaged user community and generating new leads. To prevent it.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

MARCH 6, 2024

This helps create user personas. To let users experience the product value , consider a freemium plan or free trial , and create onboarding flows to guide them to activation. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. Book the demo!

Social Media 104

Social Media Sales Funnel Acquisition Retention 104

User Pilot

FEBRUARY 24, 2023

We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. Appcues allows you to segment your users based on user properties, flow interactions, checklist engagement, and event completion. Let’s get right to it, shall we? Book the demo!

Software Review 98

Software Review Engagement Onboarding Pricing 98

User Pilot

MARCH 17, 2024

This makes it much easier to extract insights from your analysis compared to looking at mere numbers. The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Analysis 98

Data Analysis Scaling Artificial Intelligence Data 98

User Pilot

MARCH 27, 2024

TL;DR Secondary navigation refers to UI elements that guide users to additional information that may not be of primary importance but is still necessary for a comprehensive user experience. Primary navigation gives users immediate access to the main sections of a website or application. What is secondary navigation?

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

APRIL 14, 2023

TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. Best if they can be personalized for different user segments. Besides these, teams need analytics features to assess their effectiveness and analyze user behavior.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

MARCH 27, 2023

How can product analytics help product managers create better digital products and more satisfying user experiences? TL;DR Product analytics is the process of collecting and analyzing usage data to get an objective and unbiased picture of user behavior in-app. Segment analysis focuses on common qualities shared by similar users.

Underperforming Technical Team 98

Underperforming Technical Team SaaS Churn User Experience 98

User Pilot

JULY 20, 2023

How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Spot friction and drop-offs with a funnel analysis. Use an onboarding checklist to drive users toward activation. Provide proactive customer service.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

SEPTEMBER 30, 2022

Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention. Product analytics helps product managers determine how many customers are using their products and what obstacles the average user encounters throughout the road.

Data 98

Data Management Onboarding Metrics 98

User Pilot

OCTOBER 6, 2022

In this piece, we’ll cover everything you need to know about customer behavior analysis. Customer behavior analysis aims to track, gauge and analyze the behavior of existing customers. Customer behavior analysis helps you identify the most valuable users and personalize your marketing strategy to reach them.

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

FEBRUARY 4, 2023

Wondering how you can make the most of your growth analytics to boost average revenue per user, and retention, and drive product growth ? In this article, we cover everything you need to know about growth analytics: How to perform a growth analysis using an easy five-step process. The growth metrics you should be tracking.

Acquisition 98

Acquisition Retention Churn Metrics 98

FastSpring

MAY 14, 2024

For example, monthly FastSpring users receive payouts on the 15th of each month based on the previous month’s activity, while twice monthly FastSpring users are paid on the 15th and the last day of each month, based on activity from the preceding two weeks. Monthly Statements: Summarize the activities for a calendar month.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

User Pilot

APRIL 20, 2023

The product adoption curve segments users from most to least likely to adopt products quickly. You can use analytics to better understand real user behavior. Relevant analytics include event and feature tracking, in-depth funnel analysis , heatmaps , session replays, and retention analysis. What is product adoption?

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. SimpleCirc’s creative strategy guarantees smooth financial flows, which is advantageous to both consumers and businesses.

Payment Services 82

Payment Services Payments Payment Solutions Payment Methods 82

User Pilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Let’s dive in!

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

JUNE 22, 2023

You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. Spotting friction points with funnel analysis. Implement onboarding checklists to drive users to the activation point. For example, you can see the number of visits to a shared flow page.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

MAY 14, 2023

TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. Adobe Analytics offers similar functionality but no free plans.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

OCTOBER 31, 2023

You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. However, our focus today is on free trial users. Trials can be tricky.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

JUNE 20, 2023

So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Identify friction points using funnel analysis and remove them. A/B test your user flows and iterates your strategy.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 105

ChatGPT Management Underperforming Technical Team Technical Review 105

User Pilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. What is Pendo?

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

JUNE 9, 2023

What are funnel charts and how to use them to gain insights into user progress along their journeys? However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. These are the main questions we discuss in the article.

SaaS 97

SaaS User Experience Onboarding Sales Funnel 97

User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding.

Artificial Intelligence 97

Artificial Intelligence AI Onboarding Machine Learning 97

User Pilot

NOVEMBER 21, 2023

One such platform is Userpilot, a no-code product growth software for analyzing user behavior and creating personalized user experiences. For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. Discover trends in user behavior and the customer lifecycle.

Management 105

Management Software Social Media Trends 105

User Pilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. TL;DR Data tracking is the process of collecting, identifying, and organizing data for analysis. Set up custom events to track user activities.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. What is a conversion funnel analysis? You’ve come to the right place!

Underperforming Technical Team 98

Underperforming Technical Team User Experience Customer Lifetime Value Retention 98