Intercom, Inc.

JUNE 14, 2022

Customer cohort analysis is the act of segmenting customers into groups based on their shared characteristics, and then analyzing those groups to gather targeted insights on their behaviors and actions. A customer cohort is a group of customers or users who perform shared actions during a set period of time. .

Onboarding 118

Onboarding Retention Trends Engagement 118

User Pilot

NOVEMBER 21, 2023

One such platform is Userpilot, a no-code product growth software for analyzing user behavior and creating personalized user experiences. For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. Discover trends in user behavior and the customer lifecycle.

Management 95

Management Software Social Media Trends 95

User Pilot

FEBRUARY 26, 2024

Start building your marketing conversion funnels but creating all product user personas. Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. The main stages in the marketing funnel are Awareness, Interest, Consideration, Intent, and Purchase.

Marketing 96

Marketing Sales Funnel Forecasting Customer Lifetime Value 96

User Pilot

JULY 22, 2023

Customer behavior analysis helps you to understand what goes on in your customer’s head and respond to it to help with product growth. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis. Analyze customer behavior to continue optimization.

Customer Lifetime Value 87

Customer Lifetime Value Software Review Underperforming Technical Team Trends 87

User Pilot

JUNE 19, 2023

TL;DR Cohort retention analysis tracks how distinct groups of users engage with the product over a period of time. Teams use cohort retention analysis to evaluate their strategies and analyze long-term user behavior trends to improve customer retention. Behavioral cohorts use in-app behavior to group users.

Retention 87

Retention Social Media Customer Lifetime Value Acquisition 87

User Pilot

MARCH 31, 2023

Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc. Some analytics categories in SaaS are the journey , experience , engagement , behavior , retention , and loyalty analytics. TL;DR Metrics measure and evaluate the performance of your product or company.

Metrics 93

Metrics Customer Lifetime Value Data Analysis Engagement 93

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Create data-driven product roadmaps.

SaaS Payments 97

SaaS Payments Payment Services Payment Methods Payment Solutions 97

User Pilot

JANUARY 12, 2023

There are different user behavior analytics use cases you can implement when conducting user behavior analytics. First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. What is user behavior analytics?

Artificial Intelligence 96

Artificial Intelligence SaaS Software Review User Experience 96

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends.

Trends 97

Trends Engagement Artificial Intelligence Machine Learning 97

User Pilot

APRIL 26, 2023

In this article, we cover: What customer behavior analysis is and why it’s important. TLDR; Customer data analysis is the process of collecting and analyzing data to identify trends and better understand customers. After gathering direct feedback, tag qualitative responses to look for trends and identify common pain points.

Data 97

Data Data Analysis Software Review SaaS 97

User Pilot

FEBRUARY 9, 2023

TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. It helps your SaaS business understand customer behavior and take action to improve customer satisfaction and loyalty. What is predictive customer analytics?

Retention 93

Retention Machine Learning Artificial Intelligence Trends 93

User Pilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

B2B 91

B2B Underperforming Technical Team B2C Scale 91

User Pilot

APRIL 21, 2024

Next, create user personas. A high-converting landing page is tailored for a specific user persona. It’s optimized for mobile users, has a strong headline and CTA, and loads fast. It helps create in-app experiences to optimize user conversions. How you guide users to the desired actions depends on who they are.

SaaS Payments 88

SaaS Payments Payment Services Payment Methods Payment Solutions 88

User Pilot

MAY 29, 2023

Cracking the retention table will provide invaluable insights into user behavior and retention. TL;DR A retention table is a powerful report that tracks and analyzes user engagement over time. Each data point in a retention table represents a specific measurement of user retention. What is a retention table?

Retention 84

Retention Trends Engagement Churn 84

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? In this piece, we’ll cover everything you need to know about customer behavior analysis. Customer behavior analysis aims to track, gauge and analyze the behavior of existing customers. What is customer behavior data?

Payment Solutions 93

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 93

User Pilot

MARCH 7, 2023

TL;DR Amplitude is a product analytics tool that turns raw data from user behavior into critical insights. Customer journey visualization lets you analyze user journeys with different levels of precision and examine customer paths. How do users navigate your product? Let’s find out! Book a demo to see it in action.

Retention 93

Retention Data Analysis Scale Data 93

User Pilot

JANUARY 15, 2024

TL;DR UX design aims to create meaningful, relevant experiences for users. Now, there are some essential steps you need to follow in order to start a UI/UX design career: Learning the design principles for both UI and UX includes mastering user personas, wireframing, prototyping, color theory, typography, and layouts.

Software Review 86

Software Review Interviewing User Experience Technical Review 86

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JANUARY 30, 2023

This article features all the nooks and crannies that will help you learn how to analyse the customer journey using behavioral analytics. It delves into the process of collecting customer behavioral data for SaaS and explores real-life examples of how to act on all the data. What is customer behavior analytics?

Customer Lifetime Value 92

Customer Lifetime Value Software Review Retention Churn 92

SaaStr

JANUARY 9, 2023

Amidst oversaturated markets and economic downturns, how are SaaS companies navigating acquiring more users and hitting high-profit margins? ClickUp has grown and found its voice in an industry of category players, with a staggering six million users within five years. User behavior. Workforce distribution.

Social Media 224

Social Media B2C Marketing B2B 224

Buffer Resources

FEBRUARY 5, 2024

And since 2012, the skew of traffic that isn’t accurately measured has only increased as Internet users have become more privacy-conscious and moved to closed apps. Wherever you can on your website or blog, provide a "share via WhatsApp," "share via email," or "share via SMS" button with the trackable link.

Social Media 98

Social Media Branding Engagement Strategy 98

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Building a knowledge base to offer customer self-service and empower users with resources for common problems. Conducting engagement funnel analysis to spot frictions and eliminate them.

Customer Lifetime Value 90

Customer Lifetime Value Customer Support AI Onboarding 90

User Pilot

JULY 17, 2023

After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Data analytics can: Identify patterns and trends. CX analytics give you a holistic view of past patterns and future trends that could impact business growth moving forward. Uncover customer behavior and preferences.

Data 96

Data Customer Lifetime Value Retention Churn 96

User Pilot

JANUARY 12, 2023

Looking for behavioral segmentation examples that drive conversions at different customer journey stages? You’ll also learn the best ways and tools to perform behavioral segmentation. You’ll also learn the best ways and tools to perform behavioral segmentation. What is behavioral segmentation?

Software Review 96

Software Review SaaS Engagement Customer Lifetime Value 96

SaaStr

FEBRUARY 7, 2024

At Gorgias, they focus on an outbound strategy that uses a system of signals or behavioral events gathered from the internet to guide their outreach. There’s no way for the user to get to success on their own. This has allowed them to shrink the size of the team, be more effective, and lower customer acquisition costs.

Scale 248

Scale Sales Hiring Strategy Marketing 248

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? With user analysis, you can derive invaluable insights into user behavior and identify: Roadblocks that impair customer retention. Hiccups in user experience. Let’s get down to the nitty-gritty and learn how to perform user analysis.

User Experience 95

User Experience Underperforming Technical Team Churn Retention 95

CloudGeometry

MARCH 22, 2022

We begin by taking stock of three foundational dimensions: (1) User Model , (2) Monetization , and (3) Measurement. In this blog series, we explore how these three dimensions figure into key technical recommendations which enable scale in pursuit of SaaS business growth. Big data has been a game-changer.

DevOps as a Service 130

DevOps as a Service Software Delivery Well Architected Framework AWS 130

User Pilot

FEBRUARY 26, 2023

TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. While Mixpanel helps track user behavior and interaction with products, Google Analytics is great for tracking website traffic and conversions. Mixpanel is great for understanding user behavior and interaction with your product.

Software Review 94

Software Review Systems Review Engagement Scale 94

User Pilot

AUGUST 10, 2023

In a dynamic and fast-evolving world, understanding where you can leverage automation is important: behavioral marketing automation is quickly becoming a valuable skill for product marketing professionals. Without further ado, let’s dive into the world of behavior-based marketing automation! behavioral targeting).

Product Marketing 89

Product Marketing Marketing Churn Customer Lifetime Value 89

User Pilot

MAY 31, 2023

Survey data analysis is a powerful tool that allows you to delve deep into your user base's thoughts, opinions, and sentiments. Deciphering the patterns hidden within the data will help you drive product improvements and enhance user satisfaction. Sending surveys to specific user segments.

Data Analysis 88

Data Analysis Scaling Artificial Intelligence Data 88

User Pilot

MARCH 15, 2023

How does tracking user activity in web applications help your product grow ? In this article, we cover how to monitor user activity to make data-informed decisions. TLDR; User activity tracking is the process of monitoring in-app user behavior. Complete a funnel analysis to track in-app user behavior.

Onboarding 93

Onboarding User Experience Engagement Software 93

User Pilot

FEBRUARY 6, 2023

To dive even deeper, set track custom events to understand user engagement. Session recordings and heatmaps also give you insight into user behavior. Trigger churn surveys when users want to cancel their accounts. Use natural language processing (NLP) tools to understand user sentiment.

Artificial Intelligence 96

Artificial Intelligence Data Software Review Machine Learning 96

User Pilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. What is Pendo?

Underperforming Technical Team 84

Underperforming Technical Team AI Scale Onboarding 84

User Pilot

JANUARY 31, 2023

Identifying at-risk customers is crucial for understanding their behavior, improving customer satisfaction , and reducing churn rate. At-risk customers are users who have subscribed to your products or services and are showing signs that they may leave and cancel their subscriptions. Let’s dive in! What are at-risk customers?

Churn 97

Churn Underperforming Technical Team SaaS Payments Payment Solutions 97

User Pilot

JULY 20, 2023

How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Analyze customer behavior using in-depth segmentation. Use an onboarding checklist to drive users toward activation. It results in a delayed Aha!

Churn 88

Churn SaaS Payments Payment Solutions Payments 88

User Pilot

JUNE 6, 2023

TL;DR Product data analytics is the process of collecting and analyzing product performance and behavioral data at all stages of the journey. PMs implement product analytics to evaluate product performance, identify user needs and wants , and make informed decisions to improve the product and drive customer loyalty.

Data 64

Data User Experience Churn Retention 64

User Pilot

JANUARY 16, 2024

Metts & Andy Welfle Userpilot can help you deliver better product experiences at every stage of the user journey. Based on Joel Marsh's popular UX Crash Course blog, covers the fundamentals of UX design in 100 concise, easy-to-digest chapters. Understanding user behavior and how to design for optimal user experience.

User Experience 93

User Experience Systems Review Consulting Strategy 93